Crystal Hotel Hat Yai

Clean and friendly staff

Nothing

Padu

It's a convenient location.

My room doesn't come with any complimentary tea bag.

The room is spacious. Staff is very helpful.

Nothing

Excellent location. It is near to the Central shopping mall with plenty of F&B choices. It is clean and the room and bathroom’s layout is pleasing.

Parking is located beside the hotel but there is no covered walkway

Great place & very clean

-

Good location, across the Hat Yai Central mall. Appreciated the Parking (both Underground and above ground), and the very good bar at ground level (nice coffee there).

Breakfast - can be improved, please invest also in a professional coffee machine with quality coffee, the instant type is bad for heart.

The Pillow and breakfast

Everything Good

Locations

Smoking area at down floor

The location

Location. Clean. Friendly staff. Good breakfast. Comfortable bed & pillows. Good aircond.

None.

Near town & nice room

Closeness to the mall

Pool area had very few sunbeds, service was insanely slow, english was very bad, would try to charge you for things like makeup on towels, food was very average and breakfast not suitable for westerners. Rooms very basic and not exactly the cleanest, no wardrobe. Hosted wedding venues but didnt have an iron for your outfits. Constantly running out of food and soft drinks.

ห้องที่พักวิวเขาคอหงเห็นพระอาทิตขึ้น มีสระ และ ฟิตเนต บุเฟ่อาหารเช้าหลากหลาย

Bilik bersih & hotel dekat dengan central hatyai & makro, boleh jln kaki je.

Staff tak berapa ramah, tidak senyum atau bersapa pelanggan.breakfas tidak berapa menarik.

Functional business type of hotel. Bteakfast was not very good. (I've never had stone cold fried eggs from a ban Marie before).

Impersonal place with zero character or ambience

breakfast, location, car park covered

The number of sun loungers around the pool is ridiculously low considering the size of the establishment.

พนักงานต้อนรับดีมาก ทั้งที่มีเช็คอิน 14.00 และเราไปถึงก่อนเวลา ตั้ง สี่ ชม แต่ห้ิงว่างพนักงานให้เข้าเช็คอินได้ก่อน ทักอย่างดีมาก

อาหารเช้ามีตัวเลือกน้อย

No refund due to request send to hotel No response at all

Poor customer service

Staff was amazing. Location was great

Funky smell in the lobby.

The location was decent,

We had to travel down the elevator to the lobby, walked through the lobby to go up a different elevator to access both the pool & breakfast room. Just inconvenient…

I LIKE THE LOCATION OF HOTEL, IS CONVENIENCE AND CLEAN.

THE POOR WIFI CONNECTION AND PARKING LOT IS PRIORITY TO EVENT.

Clean...good healthy bfast...no pork bfast

At lobby got small resting/waiting sofa. Shld have few more at lift area

Good to stay in this hotel. Very good location, just in front on Central Hatyai Mall and near to Makro and also Asean Night Bazar. Comfort room and easy for parking.

Can add more choices in the breakfast menu.

No comment

Water dip from ceiling in heavy rain

Nice to stay with newly deco and lively ambience

Hotel is across from the central mall which was excellent. Hotel Staff was super helpful and friendly.

Furnishings are outdated a little worm out with wear and tear. Bathroom requires a deep clean from harsh water etc. A/c in room needs replacing or a service clean room gets dusty.

Good location. Great room.

อาหารเช้าดีมาก ห้องพักสะอาด พนักงานน่ารักดูแลดี

แอร์เก่าไปนิดค่ะ ปรับยาก🤣

Nearby Central Square, amazing infinity pool.

Buffet breakfast was a bit like wedding buffet in a hall. No live counters and limited choice.

This is not a four star hotel, with a very, very long distance. 1. First of all, the room is NOT soundproof at all. You can hear the noise from the hallway and even from the hallways of the floor above you and below you. Every time someone closes a door anywhere in the building, a loud BOINK sounds echoes through the bed and the cushion. Sleeping is difficult if you are not used to excessive noise at night. 2. The Wifi is not even good enough to be used for some simple internet tasks, such as checking in for a flight online. 3. The gym cannot be used because it is too hot. It is located on the roof of the hotel in a little cube-shaped room made of glass. It is like a greenhouse and the air-conditioning doesn't work well enough to even make a difference. (The hotel might as well not have the wifi and the gym at all, because both are unusable.) 4. Poor behavior of other guests Another major problem is the behavior of a significant proportion of the other guests. Because this is a cheap "four star hotel" in a lesser developed part of Thailand, located far from both Bangkok and Kuala Lumpur, the guests that you will encounter in this hotel lack the cognitive concept of things like 'consideration towards other people', 'education' and 'good manners'. They should not even BE physically present in a hotel or any restaurant, because they lack the basic manners that are required to be allowed to be there in the first place. In Europe, these people would be asked to leave the hotel or restaurant, because they do not meet the minimum requirements that are implicitly expected by the entire society for being physically present IN a hotel or restaurant.

The other guests allow their children to run around while screaming at the breakfast, to yell extensively and repeatedly slam doors in the hallway. They allow their children to misbehave in ways which in Kuala Lumpur and Bangkok would be frowned upon even by the middle and lower class. As I am typing this in a notepad to prepare posting this review, I am forced to listen to some toddler misbehaving in the hallway right in front of our door. The parents don't communicate to one another by talking. Instead, they shout. There is no difference between shouting and talking for these people. Other people do not exist. They are staying in this hotel and therefore they can behave like this without having to consider other guests, the situation they are in, common sense manners or anything. They exist, so they yell and allow their children to knock on all the doors of the hallway and run and around and scream and so on. They have the door to the hallway open for no reason and are shouting to each other and the entire floor can hear it. And all the other guests don't care, because they are behaving in the exact same way. And the staff doesn't think anything is wrong with it, because they behave like that too where they are from. 5. Conclusion This is the level of this hotel, so if you are from Europe or Canada or Japan or any other civilized country and have certain implicit expectations when staying at a "four star hotel" (which this is not), then it is not recommended to book here. No not be deceived by the "four star" rating. I have no idea who or what determines whether a hotel is "four stars" or not, but this hotel is probably one of the the worst "four star" hotels I've stayed in and I have traveled more than 99% of people,

easy check in easy check out clean aircond cold

no iron in every room

Clealiness, concierge is friendly and helpfull.

Nil

breakfast it nice

operating time of swimming pool

ใกล้ห้าง สะอาด แสงไฟสว่าง ห้องพักไม่เก่า เตียงนุ่ม

- มาเช็คอินเข้าห้องตอนค่ำแล้ว แต่พบว่าทีวีชำรุด แจ้งช่างเอาเครื่องใหม่มาเปลี่ยน ได้TVแบบไม่มีsmart TVมาแทน (จริงๆควรเช็คห้องก่อนคนต่อไปจะเข้าพัก) - ห้องอาหารเช้ามีแต่โต๊ะกลมใหญ่แบบโต๊ะจีน จัดสัดส่วนได้ไม่ค่อยดี ไม่ค่อยเป็นส่วนตัว ยิ่งเฉพาะในวันที่มีจัดงานเลี้ยง - ในวันที่มีงานสัมนา จะไม่มีโซฟาที่lobby เพราะโซนนั้นจะถูกจัดเป็นโต๊ะของทานเล่นไว้รับรองคนที่มาสัมนา

فندق راقي وجميل

This was my fourth stay at this hotel. The hotel seems to host frequent business and wedding events, so it's quite busy. I chose this hotel because of its reasonable price and convenient location.

The breakfast options were limited, and it was the same as my first three stays.

The hotel is very near Central Hatyai Shopping Mall and Asean Night Market, which makes it convenient for shopping and dining. For Malaysians driving to Hatyai, I highly recommend this hotel as it provides lot of parking space.

The swimming pool was closed during our stay, which was a bit disappointing. Also, ladies take note: the hotel does not provide an iron or ironing board, so be prepared if you need to iron your scarf or clothes

The room was spacious, with the added convenience of complimentary parking and breakfast included, making the stay comfortable and hassle-free.

The toilet discharge outlet was a bit slow, and the shower water pressure could be stronger. It would also be better if hand soap were provided. My room had a window facing the wall of an adjacent building, so the view was limited, though I’m not sure if this applies to other room types.

The location of the hotel is great and if you are driving a car, there is plentiful parking available. Definitely one of the better hotels in hat yai.

Breakfast was bare basic. I would suggest to eat outside. The bed was spring loaded, bad at one side, okay at the other side. Very confusing menu that is digital. Gym is also very basic.

Clean and near to tourist attractions

Nil

Nice place, lovely pool and kindness staff :) staffs are nice and helpful, polite and friendly. Location is great near shopping mall.

None

Like that its within walking distance of mall and night market. Little stressed by the AC though, not able to doanual adjustment

Near to central hatyai

The check in & room service staff .No communication among inter-department. The pool staff & concierge are relatively good.

Location is great. Near Central Hatyai, Makro and Asean Night Market.

The toilet cleanliness. There was a pungy smell everytime we use the toilet and the shower drain is poor as they couldn’t withstand the strong shower pressure thus creating a pool of dirty water. Need to upgrade the shower drain.

Two tall pillows are not so comfortable after sleeping for a while

best

Location - nearby to most attraction places

Probably can consider to have iron at the hotel