Riad Hermès

Let me start with what’s great about this riad. The top terrace and pool are just beautiful. Lots of space to sit in sun or shade in comfort. The pool was perfect. Riad spotlessly clean, and staff welcoming. Not so good: breakfast was tired dry bread, however there was a nice home made yogurt and tiny fruit salad. No black tea available. On returning back in the evening after dinner, at approximately 10:20 pm we were asked to pay, out of the blue, for our accommodation. That was fine but surprising at that time of night. Why not do this when we first arrived, in the afternoon? What was worse was that we were told it had to be cash as the card machine wasn’t working. Conversations ensued including the staff member talking to a “ manager” on the phone. Eventually the machine that we were told wasn’t working, miraculously was made to work (!!!) and we paid by card. Poor: Despite several requests by email for information on transfers etc. over the days prior to arrival we received not a single response . Not one. Not even an acknowledgment of our messages. Our “ superior” room was painted completely in black, including the ceiling. It was like sleeping in a coffin, as it was completely oppressive. Even with all the available lights switched on it was just so dingy, despite the room being clean. So, there were some nice positives here but the negatives sadly outweighed them

De tudo no geral

A cama é um pouco dura, não gostei da cortina no duche

Superbe Riad décoré avec gout et couleur, trés bien accueilli avec le thé et patisserie marocaine.Nous avons eu de très bon conseils pour visiter Marrakech. Super déjeuner le gateau fait maison un délice. Riad très bien entretenu et très calme Nous reviendrons

Hotel muito limpo, muito confortável e acolhedor e funcionários extremamente simpáticos e disponíveis. A comida muito boa.

endroit superbe Mohamed un hôtel exceptionnel au centre de la médina

le soir la médina moyennement sure

Le personnel adorable, la piscine pour se rafraîchir, les repas copieux et délicieux.

Rien

Le riad est très beau et joui d une localisation idéale pour visiter la medina et I extérieur, tout en bénéficiant d un calme absolu. la chambre est propre munie d une climatisation (séjour au mois de juillet indispensable) et une literie irréprochable e roof top est idyllique. Le personnel est attentionné et souriant.

le seul bémol concerne la 1/2 pension. les repas sont très bons mais pas de choix sur la teneur du menu sans doute dû au fait que nous étions en basse saison.

Everything! The perfect Riad! Clean, beautiful architecture, perfectly maintained!

Nothing to point at!

We had a Smartbox package for 2 nights. We made a request at this riad. We didn’t receive any response within the guaranteed 24 hours, but we got a booking code. Three days later, to clear up any doubts, we contacted the facility ourselves to check if everything was okay. They replied that they were only accepting bookings of at least 4 nights. There was no mention of a minimum 4-night stay. The Smartbox showed availability for the period we chose, and this information only came up three days later when we contacted them. Imagine if we hadn’t written!!!"

Very stylish Riad with a great location and priced very well, Rooms are Sumptuous and the Hosts are warm and welcoming.Have stayed twice now which I guess tells the story, Also super Moroccan breakfast .

Nothing

A hidden gem in the center of Marrakesh, an oasis of peace and quiet, a symphony of colors. We felt right at home being welcomed by the super friendly staff and were served a delicious romantic dinner. Our room was super cozy and well equipped. The rooftop terrace with heated pool is just amazing on the middle of a busy town. Very recommended. 🙏🏻

Swimming pool.

Half board is ridiculous. You cannot choose anything. They mostly serve very greasy food that tastes bad. Room is very dark, location is so-so. English is mostly not spoken.

Un Riad merveilleux où il fait bon vivre des personnes extraordinaires je recommande vivement

Had previously rated

Good location, good breakfast, very nice place with lovely people

Nothing

Breakfast good.

Great location in the heart of the Medina. Very pleasant Staff and nice traditional breakfast.

Breakfast was delicious, diverse and included typical Moroccan specialties (beghrir, mssemen, etc.).

The first impression of the dark street leading to the Riad, but afterwards I was reassured by locals and I felt very safe in the Medina (even in the darkest streets).

Very pleasant staff ! Breakfast included. Very nice bedroom. Nice space with a swimming pool on the rooftop. Close to Jeema El Fna square, but no noise in the street. Several propositions of activities close to Marrakech

Loved this hotel, I definitely recommend!

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Lovely well designed classic Riad with “Hermes” color scheme which is fun. Mohamed & his wife who run the riad are superb hosts and very welcoming.

Lovely classic riad in a great location. The colours of the building are done in the “Hermes” orange/black which looks quite striking. The pool on the roof terrace is a must and allows you to keep cool whilst sunbathing etc . The couple Mohamed & Wife are very charming and set a very nice relaxed atmosphere. I said to Mohamed and he agreed that “ A happy wife is a happy life” Something he said he will never forget 😂😂. Great place and will return on our next visit .

location was great

The bed was sooooo hard

Stunning riad! Great value for money. Friendly staff. I was surprised at how quiet the property was when inside considering it’s location within the busy medina. Couldn’t fault my stay apart from it being too short.

I booked a one week Morrocan break for me & my wife in Feb 2023. After a 4 hour bus transfer from Agadir we arrived at Riad Hermes Marrakech. The caretaker manager was very amiable but informed us that there had been an overbooking. Instead of a three night stop we could only stop one night. We complained about the situation & he contacted his manager (not at the hotel). She was adamant that we could only stop one night. The caretaker manager tried to find us alternative nearby accommodation but was unsuccessful. We decided to take matters into our own hands. We contacted Booking.com who agreed to give us a full refund on the booking. We were also able to secure a booking at a nearby accommodation (although quite a bit more expensive). Our real complaint is the lack of consideration or empathy by the off-site manager who was heard tell the caretaker manager to "not feel guilty" about the situation. Also, how can hotels systematically overbook rooms. Like a previous reviewer, i suggest you think long and hard before committing to Riad Hermes

Riad Hermes is a beautiful Riad in the heart of the Medina. Our host Mohamed greeted us with a warm welcome and tea followed by an introduction to the hotel. The charm of Hermes is throughout and its incredible location makes exploring Marrakech a breeze. The roof top offered beautiful views and a wonderful breakfast while cooling down in their beautiful pool. We can’t thank the staff enough for their warm welcome and wonderful hospitality. We look forward to our next visit.

It smell of sewage as we walked into the room. The shower floor gets flooded while you shower. Maybe because we are on the ground floor. We didn't ask to have a room change because my husband has a hard time climbing because he has a knee operation. We worried about carrying our luggage since there is no elevator. But the staff are excellent. The location is good. We just turned on the exhaust fan in the bathroom to remove the sewage smell and it works a little bit.

Une émerveille ce riad

This Riad is a hidden gem inside the medina. Finding it is a little tricky but that s all riads in the medina. Staff are great help and would make you fell very welcome. Would definitely stay here again.