Live Aqua Monterrey

Amazing hotel

Very friendly staff and always making sure we had what we needed.

Would have liked smart tv’s in rooms for the kids

hotel viejo para el costo, cobran asi x la ubicacion

hotrl viejo gym viejo y muy pequeño

Location

Getting old needs to maintain the place

Amazing place we love it

me dieron una habitación en el piso 17 a lado de una puerta de emergencia donde esta un aparato que suena 24/7, el ruido del aparato se excusa de una manera constante dentro de la habitación. y claramente tenían otras habitaciones disponibles, yo creo que porque hice la reservación en Booking, me castigaron con esa habitación. de hecho la tarifa no estaba nada barata,

Bed

Parking lot

The staff members were very helpful, most of them couldn’t speak English but those that did went an extra mile to ensure that you get helped fully.

The rooms were very small especially for the amount of money spent. The workmanship in the rooms are sub-standard. My toilet was leaking water whenever I flushed it.

La amabilidad del personal

PESIMA situación del AGUA en la habitación. No estaba suficientemente caliente, con una presión inaceptable - un "mini-chorrito", nada más en los lavabos y además, se detenía el flujo de agua por unos minutos mientras tomaba la ducha. Luego regresaba, después de un sonido como de aire comprimido...Tienen un problema GRAVE de mantenimiento del sistema hidroneumático y lo peor es que NO RESOLVIERON NADA no obstante haber reportado el problema 3 (!!) veces.

Me gusto el trato del personal y la ubicación del hotel. Tambien el desayuno estuvo rico.

Solo sería que me encontré en el hotel un bote con agua usado.

Gorgeous room with incredible views. Very comfortable. Shower and bath tub were amazing. All the little details like bathrobes, slippers, cookies, and mezcal on our floor. Staff were very helpful. Loved it all.

The spa was not working. We had planned to do a morning in the spa so that was a bummer. The lighting in the restaurant is very bright. We asked if it could be dimmed a little but it could not so it wasn't very romantic.

Lujoso, moderno y buena ubicación. Sin embargo en el check in la recepcionista no fue lo mejor. El staff es un poco seco, las almohadas tenían aroma de uso...no hicieron el aseo en el cuarto, habían cabellos en la tina, el rack de amenities se encontraba vacía la botella..detalles que un hotel de lujo NO pueden tener.

.

Todo esta excelente. Felicidades

La persona de la habitación de al lado, hacia mucho ruido y no lo pudieron obligar a que bajara el volumen a altas horas de la noche, pero muy amables me cambiaron de piso.

Eh estado en varios hoteles de la zona y a mi parecer el LiveAqua se lleva el primer lugar. El personal es muy buena onda y relajado, las instalaciones son preciosas al igual que la habitación. Me gustó mucho la distribución de espacios en la recamara, bastante creativa el tener el tocador casi enfrente de la cama, pero me gustó mucho, la tina con esas vistas tan espectaculares enfrente es bastante padre. Lo único que me parece un poco ilógico junto con muchos hoteles, como el safi, el intercontinental es... ¿POR QUÉ SI YA TIENES UNA RECAMARA TAN ESPECTACULAR? ¿QUE TE CUESTA PONER UNA TELEVISIÓN DECENTE? Literal ni Roku, ni nada, es una tv tan simple para un cuarto tan espectacular, pero fuera de eso le doy el 10/10.

Ya lo escribí arriba.

Breakfast was very good.

What I did not like is that it’s the 3 time I stay there and every time it seems like there is humidity in the ac and my nose gets very stopped up every time I stay there

Muy limpio todo, y el staff muy amable.

ubicacion y confort

Everythibg

Muy buenas las habitaciones

El gimnasio necesita una renovación

Great hotel, it is very centrally located, the staff is attentive and nice and always available! Great job to all!

The property is a little dated, the showers don't have enough pressure in the higher floors

Great property great service great food

No teníamos agua caliente en la tina, todo lo demás bien

Great bed, very quiet room, nice location friendly staff.

Everything excellent

Location,view and spin class

Nothing

Beatiful clean place.

Very discreet and friendly staff

Todo muy bien

Close to a lot of restaurants.

Rooms are very nice. Staff very helpful. Spa was excellent.

Bar was rented out for an event so we could not use it.

Great Hotel and Spa close to great venies.

Not up to par given claim of 5 stars, they don’t even have slippers and the mini bar contents are third tier

Excellent room with a view. Everything is close by.

El aire acondicionado era muy ruidoso, la alarma para incendios se activó por secarme el cabello y no paro de sonar hasta que la removieron por completo, la plancha de ropa estaba rota, no tenían batas ni pantunflas en la habitación las tuve que pedir y esperar más de 40min hasta que fueron llevadas a mi habitación.

The property is a great place to stay when visiting. Very convenient location. Good atmosphere.

Hotel needs a major renovation and better room cleaning. Someone else’s Trash was in the bin when I checked into the room and Shower handle was broken could not shower and no hot water. In room dining Was a disaster Never stay here again stay away until they are renovated across the street is the new SAFI hotel.

Excelente staff, they make you feel important and safe. If you’re uncomfortable with something they try their hardest to fix it.

Nice hotel but very inconvenient location the way to drive to it besides it’s besides an abandoned construction or such it appears which gives it a bad look

the breakfast and the view were brilliant

very contemporary style, a lot of good restaurants and shops to choose from in the area. It feels very secure.

The staff is the best ask for Pepe and the views are worth every penny and may I add the bath is so romantic!! And the architecture is beyond words.

That was no pool but everything else made up for it. No need for it.

Everything was great!

Cleanliness, great bed & location

Nice condition and luxury por a good price

Everything was Ok

Property is beautiful, service is not up to par to Live Aqua Standards. Slow servce and no follow up, SPa is not avilable, took 5 calls to get a bottle of watter, another 3 to get some slippers. Definetly needs oversight from managment. Very dissapointed.

This was our first trip to Monterrey, Mexico and we were glad to have selected Aqua for the duration of our trip. The hotel is quiet yet centrally located to shopping and dining just steps away. The staff was accommodating and attentive. The room was clean. The beds were comfortable and the room was in good condition. One criticism we have is that the shower is designed to pour directly onto the floor next to the tub.This creates very slippery and dangerous conditions even when using the small mat that is provided. If the rooms are ever redesigned I would recommend enclosing the shower as it created a fall for one of us. One additional issue is the TV does not allow you to sync with Apple devices which would have been nice to have but not critical.Otherwise we were very happy with our room.

We stayed here for 5 nights and had a wonderful experience. Our room was beautiful and we had a tub with a view of Cerro de La Silla. The hotel is classy and artsy. We appreciated the shot glasses and bottle of mezcal with a plate of orange and lemon slices over salt and tajin left for us guests to enjoy in the hallway each evening, it was a delightful surprise. Room service was excellent, also the breakfast buffet was great. We had an amazing massage in their spa and enjoyed the spa saunas and jacuzzi, only we wished the jacuzzi and saunas were always accessible to guests. The hotel is part of a nice rooftop park called Trébol Park and it has restaurants. It's also very easy to get an Uber from the front of Trébol Park as well as from the hotel front door and there are more restaurants and there is fashion plaza mall across the street. We will definitely be staying here again.

X

Greta stay as always!

Everything was perfect!