Mercure Karawang

Room is clean and nice. People/officers are friendly. Food is good.

The service it’s was really good

The staff really friendly

كل شى حتى الموظفين في محترمين

Good facility, good experience and food, good view.

Location is really convenient, room is big and comfortable, the staffs are really friendly specially our room attendant Hera, she is polite and very helpful.

Staff's hospitality and service. Great location, near downtown of Karawang.

The warmest of the staff, facilities and food quality is highly recommended.

The room curtains are quite dusty and the toilet blind and windows have fungus and watermark, and the room smells unpleasant.

Zustellbett hat gut funktioniert, wurde nach Zahlung gleich aufgebaut, inkl extra Handtuch & co. Frühstück ist dann auch dabei. Sehr bequeme Betten, Frühstück gut, parken gut.

Had a pleasant stay overall. The staff were exceptional—friendly, attentive, and proactive. I really appreciated the complimentary room upgrade, late check-out, and the thoughtful assistance from the doorman and front desk. The suite was spacious, clean, and well-equipped. The only downside was the weekend crowd. The swimming pool was very busy throughout our stay, so my daughter couldn't fully enjoy it. Breakfast was decent but could be improved, especially the Western selection and food temperature. Despite that, the excellent hospitality made our stay enjoyable.

I like

Personalen var fantastisk

Mkt väntetid för hissarna

Location

Suite King devided with partition

Friendly staff and great location as the property is in front of the KCP mall and close to hospitals. You can find a lot of restaurants nearby as well.

amazing swimming pool with the view

部屋からロータリーを見下ろせて、時間により変化するその交通模様がとても興味深く市民の生活が窺えて飽きが来なかった。

日本のきめ細かさを再認識する場面が色々有った。 具体的には、 ⤵️洗面台とバスタブの止水栓の機能不全(キチンと閉まらず水が抜ける) シャワーヘッドの付け根から水漏れする シャワーヘッドと給水栓の切り替えがきちんと決まらない トイレ便座の設置が大きく捻れて違和感があった シャワートイレの機能は概ねOKでした 冷蔵庫が故障したままでした (フロントに言ったら300L位の家庭用大型を据え付けて下さり窮屈感がありました) 部屋の固定電話が断線しかけて使用不能で交換を依頼しましたが滞在中(2日)に間に合いませんでした フェースタオルが有りませんでしたがこの国のスタンダードかも？(フロントに補給をお願いしても通じなかった様です。因みにジャカルタのホテルにも有りませんでした)

Great vibes, good food, very comfortable

Nice front office crew @windy ,fresh weatherat the pool,modernt furnis at room,all is best service

Location is great, room is spaciuos and comportable. Breakfast is many varian food, and delicious. My kids really love it. Also the swimming fool is good enough for kids.

Overall for facility all goods. Keep stay good facility and respon for all team crew

Best staycation ever, best privacy, clean room and friendly staff

Stay so far so good, staff care with us, front office Imanuel helping us for check in and check out

co dengan front office imanuel ramah

great experience makanan enak staff ramah

Pengalaman pertama staycation disini, so happy!!! Bintang 5 😍😍❤️

Clean room, good variations of breakfast

Front office imanuel super baik thnaks ya

Sangat recomended untuk keluarga maupun solo travel

Front office Imanuel was nice and give us good first impresion thank you ya mercure

Overall good since we comming till checkout. Everthing so nice. Thanks imanuel from front Office team

Menyenangkan...overall ok check out dengan imanuel nice banget

Front officenya super ramah especially imanuel and bowo.

Location is fantastic, its right on the circle. Breakfast is good. facilites and rooms are good. View from the room is also good.

More vegeterian options for the breakfast can be improved.

best service from receptionist

The room is cozy, the city view are best

Good room, Good Service Will be back soon

The ambeien was good. We got warm welcome upon check in by Mr Imanuel and valen. Thanks all

Hotel megahhh banget bagusss deh pokoknya disiniii puas bangettttttt

立地がモールに近い

部屋が汚いのに金額が高い 安い部屋は歯ブラシとコップが1人分しかない。

立地がモールが近い

クリスマスに宿泊したら、ケーキのサービスがあったが、テーブルに少しの間置いといたらアリが大量に群がっていた。 バスローブもない

Yatakları çok rahat

Banyoda ek yıkamak için sabun yok. Tuvalette fırça yok

I found cockroch in my living room Gym closing time is too early

We gonna say rate 4,8 for this hotel. Clean room, very friendly & resposive staff Great food in Kunoichi, Kemuning & Voula Lounge bar

I stayed here for 2 nights and it was a wonderful experience. Good room, excellent services and facilities. I tried the japanese restaurant Kunoichi and it was very delicious. I also tried lunch at Kemuning Restaurant here, and two thumbs up for the Soto Tangkar Iga. The ribs was very tendered and the soup was really rich in flavour. Really enjoyed my staycation here. The location was also very strategic and they also have shuttle car so we can go anywhere we want easily

Excellent service, welcome to any feedback ................................................................

最初にタオルがなく依頼が必要だった。 ただすぐに用意いただいた。 チェックイン少し時間がかかる。

Freundliches und Hilfsberites Personal. Die Suite ist sehr geräumig und auch für längere Aufenthalte geeignet. Sehr zu empfehlen!

I like the hotel swift and smooth check in and check out. Travelling with family, we arrived 2 hrs early than the standard check in time, but were allowed to check in early. This very helpful since we are travelling with elderly and two children. The Aircon in the room also work very well, the fridge actually is working which is very good.

The gym is good

Four star hotel feels like thee star. Feels like staying at ibis, you dont provide bottled water. Berdalih ramah lingkungan untuk efisiensi. Hanya disediakan pitcher untuk ambil air minum di koridor?? Thats Ridiculous. No corn flakes at cereal station, cappucino only for long stay guest, sautes vegetables & chicken was overcooked, 9:10am the Hot meals was gone. You put "roasted chicken" for spicy Indonesian grilled chicken. No option if people dont eat spicy. I only can eat miso Soup, sunny side up, & cut fresh fruits. Very lack breakfast menu. And old fashion tv LCD when other hotel at the same level changed to smarttv.

The Facility must be maintenance check before guess come, Make sure that facility ready for guess stay

I was disappointed when I was about to enter the room after breakfast, suddenly the room key wouldn't open, and I reported to the front office twice to fix the card to open the door. But the door still wouldn't open. And I asked the front office staff to send someone to open the door. The maintenance came, but it took a very long time, more than 10 minutes. And after they arrived, they also didn't bring any tools that could be used to open the door, so they had to go back to the maintenance room to get the tools to open the door. After I waited a long time maybe more than 10menutes again, finally the maintenance person came bringing tools to unlock the malfunctioning door.

Sometime I take this hotel and it is cofortable specially staff s are kind to help.

Wonderful bed and shower. Comfy rooms.

ゴミ箱が汚い。

あまりきれいではない

Zentrale Lage

abgenutzte Ausstattung Staub und Flecken Waschbecken lose Handtuch erst nach Nachfrage Frühstück bis 10:00 Uhr, um 9:05 Essensauswahl sehr eingeschränkt, da Behälter leer.

部屋の所々に古さがありシャワーの水がドブの臭いがした。隣の音も響き修繕をした方が良いと思う サービスも良くないです

What I appreciated most was the quality of the staff. The employee named Rey was exceptionally professional. With a warmer smile and a bit more lightheartedness in his interactions with guests, he would truly embody excellence — a flawless 10 out of 10.

We are not in Europe, but in Indonesia, staying at a Mercure hotel operated by the Accor group. While the staff is undoubtedly professional, they appear to be overwhelmed. A more welcoming attitude — beginning with a sincere smile — would be greatly appreciated. Efficiency is commendable, but it must never come at the expense of quality. At a rate of 800,000 IDR per night, one is entitled to expect a level of comfort that matches the price. You advertise a king-size bed, yet in reality, it consists of two single beds pushed together under a single sheet. For guests with back pain, the gap between the mattresses is noticeable and highly uncomfortable. In such a case, describing it as a king-size bed is misleading. Several features in the room are visibly outdated and should be replaced. The television, for instance, delivers poor visual quality. The shower also requires serious attention: rust — or perhaps mold — is accumulating on the showerhead, and the hair trap has not been emptied, causing a foul and unbearable smell to linger in the bathroom. Additionally, no welcome water bottles are provided in the room. There is only a water dispenser outside, which seems inappropriate for the level of service one would expect. Lastly, the water pressure is nearly nonexistent, and the water itself carries a metallic taste, likely due to aging pipes or faulty machinery. In all honesty, the overall experience was deeply disappointing.

Wanted room service menu in the room. there was no hanger in the cabinet.

Nice place around district area in karawang. The facilities are so so, for the room sometimes got not really nice facilities like the bed, the shower. But overall is quite nice… we also once visited during ramadhan so the breakfast menu is not as much as not during ramadhan

I would like to thank Ms Dita (Sales Manager) of Mercure Karawang. She assited me even before my stay in Mercure Karawang. She organized my request very well, My plan to surprise my beloved parents anniversary and my sister’s birthday was successfuly made. I want to thank Mr. Adit who provide the best VIP service at the Kunoichi Restaurant by Mercure Karawang. Good food good vibe. Most friendly staffs. Amazing city view and clean rooms. I am surely will come and stay again in Mercure Karawang. Alhamdulillah, Thank you very much.

I went to Mercure Karawang, ARA service staff very well for service, very nice support and also Japanese food in this Kunoichi restaurant very delicious (Tamago yaki, Salad and Tofu) very nice then we can say it’s very nice place with nice condition of facility.

Thank you very much for all friendly front office team and restaurant team. We feel like at home and feels welcoming so it makes our staycation unfogettable. Hotel surroundings some malls with many interesting places for dinning. Must try ...

Food 4/5 Service 5/5 Ambience 5/5 overall really great! Special thanks to Teh Upit and Ara, for the extraordinary hospitality, making me and the guests of mine really comfortable! They even gave me a special compliment, tastes great! 100% gonna come back here!

The staff

So very nice a place relaxing

Nice viewing

道路沿い之部屋とっても煩い　夜寝れず

Accessibility, everything you wanted or needed was in or around the hotel, I paid for breakfast included and that also didn't disappoint, many choices from Western foods to more local foods. The staff, eventhough their English was a little lacking tried their best and were pretty friendly to us. I didn't make use of the laundry service as I had someone else around to help me out with this, but I was very glad to know it is a possibility, perhaps next time I can make use of it. There's two restaurants in the hotel, a Japanese one and one that just like breakfast offered a wide variety of foods. The food was very tasty and I would recommend it to many people around. Long story short, my general experience was great and you can definitely expect to see me again.

I think the room was rather small and I expected more to it, it said something like there was a minibar included but all I saw was a mini fridge which didn't even keep my drinks cold, I had 2 stays, first week from 30 sept - 4 Oct, the room was really clean, however from 7 Oct - 11 Oct we got a room where there were stains on the mirror and there were holes in one of the pillows.

Friendly and helpful staff. Close to where we needed to get to. Food places close by. Breakfast selection and quality was amazing.

Shower wasn't hot enough. Aircon was strong and hard to turn down. Only the fan strength could be adjusted, the temp dial didn't do anything. Shower had some mould marks but the hotel was in the midst of renovations.

Location

I arrived at 9 pm. No warm water available in the bathroom, i feel cool. I didn't take a shower .

OK, good.

Wifi

The Breakfast Buffet is outstanding!We ordered Room with Double bed but we got Room with single bed but they put it together.its really fine because the bed stayed and didnt move when we sleep in the middle. Cleanlinnes is Superb! The Receptionists are always helpfull and friendly as well with the Housekeeping staff that brought us pool towel in the morning.Taste of the food what we order from Room service was excellence.

The staff who answered my room service order was unfriendly,IT seems she was in hurry because of another guest.I was asking little bit more about the menu,because IT was Not written in the room service menu card,she was repeating my order with not so good Intonation,she was pushing me to finish the order as soon as possible.It would be nice If the Room service menu card explained well everything not only the name. We we're also dissapointed because the Kids Club doesn't exist any more.because we we're Travelling with Kid. The Tv remote need to change as soon as possible.Room #625 So far everything was more than acceptable

良かったです

The staff was really friendly en helpfull

Nearby mall and shops

it’s not really clean.. there were hairs in the toilet when i entered the room

Location and friendly staff

Upkeep could be better

Ant around and smelly towel

carpet was dirty, and bathroom many cleanless spot

cleanness and bathroom cover for glass not fully cover