Eagle Wind Manor

Location and very clean

Nothing

This place felt like home. We were welcomed by Neo. She ensured that we have everything we need. The place was clean. The bed was super comfortable. Will definitely come back.

I loved everything

Peaceful and well maintained. Helpful and excellent staff.

The room was lovely. The staff were very friendly and helpful. Breakfast was great.

Perfect

Nothing

The breakfast was great. I was very happy with the service and the staff being able to accommodate to my schedule with my early mornings and busy days. I was happy with the cleaning and overall the facilities were perfect. It was prime location as I was working at Kearnsey College.

On one of the days the plumbing was broken and the water was cold - they let me know I could shower inside the room which was great solution but the problem was that I was already heading off to work for the day. On the last day there was no power and the solar power ran out which was frustrating. It was just a frustrating experience although I understand it was out of anyone's control.

Everything was great

Great

My first 2 days were double booked so they moved me to another guest house, which was actually good but I had to go back to Eagle for breakfast!! On day 3 they put me in room 1. It was very large with a comfortable bed, however 1. The safe was broken 2. There was no plug in the bath. They said there was a water shortage. Eventually, the next day I got a plug. Their pool was "green" and unusable. The TV did not work. They changed it twice but I never got to see a program. When they finally said it was sorted when I clicked on a program a message came up saying rhe max number of users had been reached so I could not access it. I finally gave up. The young lady in charge of breakfast and my room was outstanding.

Was excellent will use again

Fancy and peaceful.

Nothing.

The staff were super friendly.

I liked everything, it was amazing!

The ironing service, I had to go down to the ironing room in order to be able to iron my clothes. It would have been easier and convenient if we have ironing set in the room.

Everything about the property

The breakfast was excellent ,I asked for 7.30 as I was travelling and it was ready on time

Nothing

comfortable lodgings. Beautiful garden. Good breakfast.

surprisingly noticeable traffic late at night.

The location and the place I nice

The fact that I was call to be told we were loud so that means if you go there you must not talk because the rooms are net to each ather and the breakfast was not the value of the money I don’t want to lie I was annoyed by the hole thing and when we wanted to prepare for the food and iron the lady keeps on saying it was not allowed like even the towels for the pool were very old

Location. Massive room. Good DSTV

Drain didn’t drain properly

Th location served the purpose for our visit.

You can hear people walking in and out in the middle of the night. Understandably, it cannot be helped due to the nature of the property. Maybe installing carpets on the staircase will help.

Breakfast excellent and staff kind

My preferred stay during business trips to our Durban office and as usual the reception and stay was excellent

The room was clean and comfortable and the lady that did the breakfasts was very pleasant and friendly.

The lack of reception was an issue. It was unpleasant having to wait at the gates with no-one monitoring and having to frequently call to try get attention. Same goes once inside, there seems to be no one available to communicate with, you are very much left to sort yourself out like an AirBnb but with breakfast available.

Breakfast good, staff lovely

Room v cold, aircon not working, no DSTV (could not watch Olympics) unnecessary towel changes, not permitted to use bath and no notice as to why e.g drought in the area. Then why change towels when we indicated not to do so

Good location. Spacious room.

Nothing to note.

I've stayed here many times. My most preferred accommodation when traveling to Hillcrest on business. Very friendly and accommodating hosts. Beautiful, clean, and comfortable rooms. Delicious breakfast.

Great location for the Hillcrest/Botha's Hill area. Lovely gardens and decor. Clean, fluffy towels, great shower and comfortable bed. I felt safe while staying there. Breakfast was great - good quality ingredients that set me up for the day. Maltabello could not have been more helpful. Highly recommend.

Minor thing but wouldn't mind a deadlock/chain on the bedroom door for extra sense of security - but not a deal breaker.

Breakfast was very good

That is difficult to say

Quiet area

Mosquitoes

Good location and friendly staff

Wifi was a little unpredictable

Beautiful garden ,

Very shabby and run down. Desperately needs refurbishing. Carpet was old and stained, shower door handle nearly falling off. Everything seems run down and in poor condition. Staff were completely absent, never responded to my request for late check out. Never even set eyes on the manager, if there is one.

The location is very convenient and beds are quite comfortable . Good variety available for breakfast

We have stayed there over past 7 years as it is convenient location. However the airconditioning has never worked properly despite reporting it multiple times (we took our own fan this time) and there is a very strong smell of mothballs in the rooms

It is a beautiful property.

The check-in experience, overall service and attention to detail were shocking. No answer to provided telephone number for days. Even when we arrived for check-in we called 14 times. Later we will hear the owner was out of town and not reachable. No alterative numbers anyware. Not on their mails, booking.com site, their website or at the property. We stood outside of property for more than a hour with no one to open gate or welcome us for check-in. We eventially contacted the security company ( luckily their number was on the property wall) and they responded and came to open the gate of the property and try and get some-one to check us in. This "stand-in" person/assistant was not up to service standard to help. No excuse, no sorry, no nothing.

Exceptional service.

Loved the warm hospitality! Wonderful breakfasts, beautiful rooms and linens.

There was a very strong mothball smell in one of our 2 rooms due to a deodorizer cake Under the beds. It was too strong.

Location

Unpaved ground, Wi-Fi slow

One of the most beautiful places I've ever stayed in, staff were amazing and seems to be very safe

I understand there was a small problem with the internet but that was not the fault of the home, but the broadband company

The staff is amazing, Mpho and Mathapelo are very friendly and helpful. They make you feel at home and always available to assist when needed. The rooms are comfortable with everything you need available for you.

Best

Nothing

I loved the location, it was close to the venue for the function that I had travelled for .

nothing really

Lovely bnb. Rooms are spacious and very nice. Power back-up for loadshedding. Nice breakfast.

Not applicable

Air con didn’t work. Tv didn’t work Toilet seat loose. Not informed about a midday wedding taking place. Very loud music etc .

The staff and the set up

Nothing

The property is beautiful, so well kept. The rooms are big and comfortable. If you needing a place to stay in Botha’s Hill this is so convenient. Highly recommend.

Excellent location, friendly host and the breakfast was delicious…

Everything was perfect for me.

Room was good and bed great. Had a nice bonfire in evening which saved the day.

Place was a mess when we arrived as had not cleaned up after a function.

Room size and cleanliness.

Check-in traversed questions that were already covered in the booking. No tour of the property’s amenities other than the two rooms reserved.

Beautiful grounds, room nice, clean.

Rooms a bit dated, but clean & tidy. Unfortunately we got locked out the lodge as another guest couldn’t read or understand the note about the lock on the main door, and they locked the main switch & therefore our key would not open the door. So we had fun trying to get hold of someone to come open up for us. Also, coffee not topped up properly in room, only 1 normal coffee there.

Stay with an International Guest on a business trip to SA As a local the Manor was well received, but not up to standard for International Guests but overall the food and friendly hosts was great

Everything was exceptional from food to accomodation

Everything was perfect

A very warm welcome from the host. The staff really made me feel like I just arrived home not a booked accommodation. The beds were very comfortable and the rooms are spacious, you feel at home. Thank you a wonderful stay, see you soon!

Please fix the skylight in the bathroom - the cover has moved out of position. Please install a shower floor drain cover

Location is good, very clean property. Average breakfast, beds not very comfortable. Power outage from 20:00 until about 10:30 the following day. In this time, no light, no back up generator .. no coffee. Staff very pleasant

Power (alternatives need to be available or at the very least communicated to guests) Bed Cold

Staff is friendly and very accommodating.

Comfortable, smart TV!

The shower, water was difficult to adjust the temperature

views & spaciousness-

no in room coffee station