Hotel Concorde Green Park Palace

Service lent

Une chose est sûre : ce sera la première et la dernière fois dans cet hôtel ! Personnel froid, pas accueillant, surtout au service à table où personne ne sourit. La femme de ménage entre sans frapper, la chambre n’a été faite que deux fois en une semaine. Coupures d’eau chaude à répétition. La chambre était grande, oui… mais dans un état de saleté qui gâche tout. La piscine était correcte dans l’ensemble, mais à la plage, le personnel voulait absolument finir avant l’heure : transats rangés dès 16h30… inadmissible pour des vacanciers. Une énorme déception.

Sehr gut

Très bel hôtel, installations propres et de qualité. Les chambres sont spacieuses et agréables. Les couloirs manquent de propreté. La piscine extérieure est magnifique, la piscine intérieure est agréable. La salle de sport est un peu petite. Le restaurant est spacieux, la nourriture est de qualité. Nous n'avons pas eu de problème de santé. La totalité du personnel est agréable. L equipe d animation, même à 4 personnels se démène pour nous faire passer d agréables moments et de belles soirées. Attention aux excursions, la balade en dromadaires de Salwa est un attrape touristes au milieu d une décharge : inutile. Les conditions ne sont pas expliquées et on ne cherche qu'à vous prendre des sous.

Friendly staff

C’est un hôtel conseiller vous allez pas le regretter

Great place to stay, delicious food, clean ✨

Ce qui ne m'as pas plu Le comportement des gens avec autant de gâchis sur la nourriture et de laisser leur table dans un état déplorable. Non respect du personnel. Et concernant la piscine beaucoup de verre en plastique laisse dans le fond de la piscine et beaucoup de carreaux de carrelage décoller,en ce demande sur quoi on marche

Restaurants were crowded No tables were sit No drinks or service were offered on many meals

Un sejour magnifique

The hotel is definitely not a 5* its below 3*. No AC in the hotel apart from the rooms, sensor lights in corridor dont work properly so your walking in the dark. They are short of staff the food is not a 5* either food would finish 1.5hr from strating time and would not be refilled untill u complain, we waited 1 hour and 5min for glasses to be given to us at dinner and the staff give attitude when u keep asling them. Please trust me and the review of people who have mentioned the same thing cos it true to the point. I thought people were being fussy or exaggerated it but believe me they didn't. I would not recommend this hotel at all. Also this hotel overbooks and can not provide rooms as they did this to us. We we booked 9 rooms and was only given 4 so the 1st night we had to share rooms with 6 people sharing one room. I will be calling expedia and complaining about this as we lost out a room for 1 night which we paid for.

On a passé une bonne semaine, l’hôtel est grand spacieux, piscine et plage au Au Top personnel Au Top et petits soins. Par contre dommage il n’y a pas de café mort, impossible de prendre un vrai thé à la menthe ou une Chicha il faut sortir. À la thalasso est bien, mais je préfère celle du Royal Kenz L’accès à la plage directe est appréciable, malgré que la plage n’est pas propre. Les cocktails sont quelconques, mais les serveurs sont très gentils. Si vous leur dites le dosage ils vous font le meilleur cocktail.😉 Globalement, on a passé un bon séjour tout de même, même si on s’attendait à un niveau au-dessus Les parties communes laissent à désirer pour un 5 étoiles tunisien

Didn't get the room i booked, had to sleep on sofa. Air con doesn't work throughout

Client de cet hôtel depuis 6 ans je trouve le Personnel très competent et très agréable mais le seul petit regret c’est j’aurais aimé avoir un geste commercial ne serait-ce une attention plus particulière car chaque année je prends un séjour de 3 semaines ce qui n’est pas commun .

Just returned from this hotel and it wasn’t a good experience, the hotel looks lovely but it’s a different thing once you’re in there. No plates for food, tables full of used dishes, food all over the tables, food not brilliant and very long waits in que for food, staff are rude when you ask them to clear table, no sun loungers anailable by the pool if you don’t put your towel on them at 5am, absolutely ridiculous!! I seen people paying pool staff to keep them sun loungers, towels were left on loungers all day, there are signs everywhere saying you cannot reserve sun loungers with towels…. It was just a free for all. Rooms are nice but we paid for a sea view, which we didn’t get, as we was told the hotel was full. Carpets in the hallways look really dirty and nasty, shop in reception is a rip off, I have been to many hotels in port el kantaoui and I would not return to this hotel, there are better hotels for less money, don’t waste your money on this hotel.

Bad food, bad service, only Rus

Veldig hyggelig og servicen var grei. Maten ble litt kjedelig når det nesten var det samme som ble servert hver dag. Juicen var helt forferdelig, og smakte ikke godt. Trist siden det ellers er veldig god juice i Tunisia. Tok tid å få ordnet ting som var galt på rommet, og noen ting ble aldri ordnet selv om vi ga gjentatte beskjeder.

Beautiful hotel i totally recommand it

The service was 5 stars, very nice staff, the waiters are super friendly and nice people. The room is clean and comfortable. Hotel has all amenities you could enjoy.

Burkini interdit!

I'm a frequent traveler. This hotel is definetely not a 5 stars one. I am a hotels.com Platinum member and I did not get any perks. The receptionist did not explain anything and checkin is very slow, service is mediocre and restaurant is very crowded and very noisy. But the best one : booked 3 rooms. We found crockroaches in 2 of them. Pool and food are good, though. Way to go.

One of the best hotel in sousse i definitely recommend it

Era la seconda volta che soggiornavamo in questo hotel. Lo scorso anno ci siamo trovati bene e quindi abbiamo ri prenotato anche quest’anno. Evidente cambio direzionale e gestionale. Sono stati non comprensivi con ogni richiesta fatta, molto polemici. Non disponibili a venirci incontro in nulla. Pretendono mance ovunque. Pulizia al limite della sufficienza. Le uniche persone da segnalare in positivo sono: - French del ristorante: solare, gentile e disponibile sempre; - la signora delle pulizie Jamira bravissima; Il manager dell’accoglienza non si commenta nemmeno per non disponibilità e maleducazione. Il cibo e il ristorante non sono da 5 stelle! Non ripeteremo l’esperienza! Peccato perché la struttura meriterebbe un servizio eccellente! Bravi i ragazzi dell’animazione!

Ce furent de bonnes vacances à presque tous les égards et la nourriture était variée et délicieuse. Tous les employés sont joyeux et essaient d'aider le client. Surtout Miss Amira, la réceptionniste, qui est joyeuse et gentille. Au niveau de la propreté, on note un manque de propreté important dans les chambres, notamment le balcon qui n'est jamais nettoyé. Il y a également un retard lors de l'enregistrement à l'hôtel.

Booked sea view family room, we had a garden view with sea in a distance! Was told all the rooms had the same view they don’t have a pole view so we could have save £100 and paid for garden view and got the same room! Reception staff were very rude when we come down to ask about the room they just said they are all the same we have none on pool view asked for another room he just looked at us and walked away! Very rude. Couch in room wasn’t clean, curtains had stains on and base of bed was all ripped!! Only people helpful was the baggage staff and our cleaner they was great but other than them no one who was very helpful, no sun beds were available and when there was you have to go and get your cushion for sun lounger! Had to pay 100 dinar for 2 towels and they were small towels, at 9.30am when they opened was told to come back from in about 1 hour cause they had to towels available everyday! It wasn’t the best first impression and didn’t improve, we extended are holiday but now have booked another hotel for the rest of our days here because of the services we was given!!

Great

The beach was nice and clean. The swimming pool was a good size and had areas were you could lay down which was nice. The rooms were spacious but were in need of renovation and a deep clean. The corridor walls and carpets were horrendous. The corridors are in need of a huge revamp. The energy saving light sensors were very delayed and did not stay on for very long. The hotel was advertised as having 5 restaurants, however there was just the buffet and one themed restaurant. The food was very canteen like and we resorted to either ordering take away or going to other restaurants in the area. The drinks in the bars are local drinks and if you want the branded drinks you need to pay a additional surcharge. The entertainment was ok. The pool tables need servicing. There is a shop on site where you can buy snacks. All in all a very average stay.

We stayed as a family of 10 for 6 nights. The reception staff were welcoming and check in was quick and easy. The staff and animations team were really good. They would always try and get the guests involved in the entertainment and activities. The rooms are spacious but are in need of renovation and a deep clean. Bring your own shower gel, as we asked everyday for a top up but never got any. The walls and carpets in the corridors are horrendous. The corridors make you feel like you need a shower after walking through them. They have energy saving lights in the corridors which is a good idea, however half the sensors do not work so you have to walk in darkness. My father who is 84 and walks with a walking stick nearly fell on numerous occasions. There’s random equipment left in the stair wells which is a hazard. The elevators were volatile and some were out of action. The swimming pool was a good size, it was clean and had an area where you could lay down. The spa facilities were not great, average at best. We decided to book some treatments and the massage was good. The drinks are local drinks. If you wanted branded spirits there was an additional surcharge. The hotel is advertised as having 5 restaurants but actually there is the buffet restaurant and one themed restaurant. There was a variety of food, however it was very canteen like. The beach was nice and clean. Unfortunately you get vendors trying to sell you things which leave you unable to relax.

Chambres sales, manque serviette, manque gel douche. Nourriture tres moyenne. Personnel souriant et aimable. Check in tres long. Hotel.com dit check in a 14h et l hotel indique check in a 15h et on prends la chambre a 15h30.

Das Hotel ist deutlich in die Jahre gekommen. Die Einrichtung müsste erneuert werden, aber die Zimmer sind groß und geräumig. Uns hat vor allem die Animation genervt. Muss es bis 21:00 Uhr Kinderdisco in der Bar geben? Danach noch Kinder-Karaoke für 3-6 Kinder im Alter von 3-10 Jahren, unterstützt von 4 Animateuren. Selbst in der großzügigen Lobby konnte man sich durch Lärm nicht vernünftig unterhalten. Die Lage des Hotels ist top und der Blick aus dem Fenster über den Golfplatz auf Meer entschädigt für viele Mängel. Wir waren zum Golfen angereist, zum Baden wäre es Anfang März auch zu kalt gewesen.

Depuis des années je vais à cet hôtel depuis novembre 2023 un nouveau directeur le service à clientèle n est pas le même satisfaction du client n est pas son premier choix Une nouvelle gouvernante qui cri sur les femme de chambre devant la clientèle aucun professionnalisme Vraiment déçu de mon séjour cette fois là

Un bon séjour en famille. Équipes accueillantes Bon service. Bonne qualité de bouffe. Chambre propre. Programme et animations dédié aux enfants.

The property is calm . Food is not as expected for a five star property neither services, they have a delicious fruit salad. Lotfi on the bar was so friendly and helpful as well as Najeh. Expected more from other departments.

Excellent séjour comme d'habitude

C'est mon deuxième séjour dans l hôtel: Un accueil très froid, malgré que j'ai accès prioritaire via expédia. Une heure d'attente sans même nous proposer quelques chose a boire. J ai réservé une suite, au moment d y ariver j'ai trouvé la suite non faite. Je suis revenu a la réception et réclamer, j ai eu droit a une réponse froide (on a cru que vous voulez juste déposer vos bagages...) on vous promet qu'on va refaire votre suite. On est aller déjeuner puis retourner a la réception pour prendre la carte de la chambre, on a eu la même chambre (une chambre familiale pas une suite) aucun service de suite (ni peignoir ni chausson, ni machine a café, ni une bouteille d eau, ni un corbeille de fruits .... ) Malgré un premier sejour excellent celui ci est très décevant.

Room very spacious I liked it the most Location,pool, reception, stuff

Good Place and nice Stuff, but Spa Prices are too expensive and Gym Equipment is insufficient

Omg we pass good times we used the SPA and they treated us amazing the entertainment people were amazing always make sure we are comfortable. Was amazing staying and I will like come back

Enjoyed my stay at the hotel. Great location and friendly staff.

The hotel is overrated and like most of 5 star hotels in Tunisia doesn't deserve their 5 star. The AC is not working at all in most of the hotel. The reception is very hot you can't stay there for 5 minutes. You pay very high price but the quality of the service is very low. The food is disgusting. They closed the restaurant a la carte. Only a disgusting buffet. You pay very high price then you don't find a place to stay at the beach if you come late. There is no staff there to help. Only some bootlicker for the foreigner tourists.

La climatisation était très faible

Hôtel ne méritant pas les 5 étoiles. Si vous cherchez un hôtel propre avec un service acceptable et de la nourriture correcte, fuyez cet hôtel. Il fait honte à la Tunisie.

Hôtel catastrophique, mal entretenu, staff de la réception hautain. Même un hôtel 3 étoiles fait mieux en Tunisie.

Hôtel catastrophique et ne mérite pas ces étoiles. En voici les raisons: - nourriture médiocre: plusieurs personnes ont eu une intoxication alimentaire. Les oiseaux se servent directement dans les plats du buffet. Aucune variété. - staff de la réception incompétent. Ils font des grimaces et accuse les clients de voler des linges - nettoyage des chambres incompétent: les femmes de ménages entrent dans la chambre pendant que vous dormez pour ramasser les linges. Vous devez ensuite attendre 12:00 pour vous douchez car aucun linge. Même pour se laver le visage. Une honte. - telephone dans les chambre ne fonctionne pas pour appeler la réception - lumière dans les chambres ne fonctionnent pas dans le hall d’entrée. - tapis dans les couloirs noir de moisissures - odeur de la ventilation des cuisines qui s’infiltre dans les chambres.

Personnel acceuillant et serviable

It was horrible in every aspect, the reception staff were disrespectful and unprofessional when it comes to critsisim, the restaurant is so bad till that we questioned of is it a 5 star hotel, the fact that he served my wife raw fish at lunch and then proceeded to do the same at dinner made me confirm that this hotel is really that bad, other than that the overall food quality was poor, when it comes to room service it is poor, the AC does not work and we were 3 people ( my wife me and my son ) we asked for a bed and he said no there is no beds we can give ( to replace it with the couch ) and then me and my son were going through the hall and we found that there is certain people that got the bed and we did not, also we did not have a kettle in day 1 it took two days just to deliver a kettle, overall wise if you wanna stay at Barcelo don't and save your money The indoor swimming pool is a mess the smell and the color of the pool is enough i don't wanna dive deeper into the description or i will cause internal vomiting for the reader Fun fact mini bar is out of service, we told the reception and they do not care and they did not just disrespect me and my family many other families that were in the reception got disrespected using slurs To sum it up this is how your first day in Barcelo would usually go like: no help with the luggage, one hour of waiting in the reception, cry cause the food is that bad, cry cause the AC does not work, and trust me things will get worse.

Aucune prise en compte du statut VIP (les 20% au spa ont été négocié directement). Les chambres ne sont pas du niveau d’un hôtel 5 hôtels (un coussin catastrophique, une couette pour 3 personnes, pas de peignoir, de chaussons,… Le personnel était totalement désintéressé de la situation. Nous avons eu des couettes et un seul coussin après plusieurs réclamations. Le personnel du Spa est par contre excellent.

Excellent

Fabulous hotel room lovely and clean staff all excellent

شكرا thank

The only negative I have is one of the Bell hops keep asking me for money and my friend for money and buy him things. This was very shocking and I have stayed at this hotel before and never had this issue. Very disappointed in this matter.

Althought this is one of the best hotels in sousse, the service is very poor in general except for 2 kind gentelmans, lotfi at the reception bar and issam at the pool bar, most of employees seems unhappy and make a huge effort to offer an ordinary service, this is my second stay in this hotel and before corona it was much better, management is poor, registration is disorgonized, i won't recommand anyone to stay here for now, if you are planning a trip in the area it would be much better to rent a villa near the beach.

Very nice hotel, friendly staff, excellent food. Rooms need some deep cleaning.

très très satisfait Le cadre est magnifique le personnels agréable et compétent La cuisine est variées et excellente qualité

AVOID this hotel if you have children

J’ai essayé plusieurs hôtel excellent sur sousse . Mais celui-là est au-dessus des autres sur beaucoup de points . Des employés tunisien professionnels à 100% du jamais vu ! Tout gradés confondu de l’agent de sécurité au portail / femme de ménage / réceptionniste/ employé du spa ect… Mahmoud au restaurant une crème . Il s’occupe bien des clients . Merci pour votre professionnalisme ;-) Je ne changerai plus d’hôtel à sousse il va devenir mon best pour des vacances confortables et les résidents de l’hôtel sont des « gens bien » Éduqués propre ect.. Le SPA : super pro 👍 Cette hôtel te fait aimer la tunisie 🇹🇳.

The room, the food was great!!

Great hotel so calm and professional staff

Bravo c'est magnifique hotel

Very nice hotel, clean and comfortable.

The staff is amazing and the work hard to make sure you have everything you need.

Pool and staff are very good , some of the ways reception carry out their duty so leave a lot to be desired, request made to them to supply water ,tea and coffee to the room where ignored and and only responded once in seven days after numerous requests by phone and in person. We had to scavenge bar and restaurant for services they advertise in thei brochure.

I never recommend this garbage hotel to anyone of my family or friends, horrible experience, they stole my IPad and they charge my visa more than two times for home reservation. Their phone on website and on google is wrong, forget trying to reach them by phone , because useless. 1. They stole my IPad. 2. Phone number on expedia and website is wrong, So no one can reach them to confirm or cancell booking 3. They charged my credit card twice for room reservation. They put wrong hotel phone number on their website and on google , so no one can reach them . They steal my iPad. Staff is really bad , horrible experience. Not recommended.

Hotel is fantastic but it is way out and the gym is only open until 6.00 PM

Good Asset but very poor management. Staff are working under huge pressure without any smile, in fact most of them look unhappy. Lobby and reception area are very cold ( heater are off in the middle of winter). My wife sunglasses were stolen from the room , we spoke to the head of reception but no action was taken. Overall very bad experience.

Nice hotel with excellent staff. I really like this hotel

This hotel is superb, stayed for 2 weeks and nothing became repetitive. The reception staff were really friendly and Aymen always had a nice hello or good morning and a bit of chat whenever we passed him, spent lots of nights in the reception bar where Lotfi & the other Barmen make excellent cocktails. All the staff here are really good and wish I could give everyone a good mention. This was the 2nd time I’ve been and I will be returning again.

excellent hotel for low budget travelers specially non Arab families, save distant location with few shops around, huge space with maximum security, lots of kids fun, pools, and play grounds food is OK open buffet but limited variety and stay away from the soup..... spa service is terrible and expensive beach front need cleaning, staff are the back bone of this place, and like to thank all of them specially Bessem from reception, and the security guards for professionalism and true Tunisian hospitality

Really nice hotel. Staff were all lovely and very helpful and friendly. Rooms were great, very big and comfortable. Spa was amazing. Pool and beach were great but unfortunately not quite the weather for sunbathing.

Very nice hotel, but as all Tunisian hotels, services isn't their greatest forte. The food wasn't bad but not great, they could add more choices. When we arrived after 14 hours of travelling they couldn't find our booking which delayed us getting to bed even further. Overall very nice hotel, but need improving on the service and the food. No room service available either which was stated on hotels.com was available.

Beautiful hotel located on the beach. Indoor/ outdoor pool with lovely manicured surround. Modern hotel rooms, very clean throughout. Great experience every time my family has visited, would definitely recommend this hotel to everyone. They even have it decorated for the Holidays, which made it even more special.

The Manager is very hands on and does an excellent job at making your stay very warm and pleasant. The Hotel has the best staff In Sousse.

The hotel staff are very friendly and they go out of their way to make you feel warm and welcome.

Like most hotels in the area the five stars is overrated at this time. Hotel is fairly solid four star and has many management personnel working on details and consistency. Suite was spacious and clean with nice view over pool and sea. Food was above average but needs more variety. Raouf was excellent. Staff and bar personnel were very friendly. Kamel was amazing and friendly. Even general manager was on site and very friendly and asking for ways to improve. (I'm still available to visit hotels for you) Spa was a little high and not as friendly. Animation team did good considering how few people were staying in off season.

Excellent food, friendly attentive service, very comfortable room with wonderful sea views. 10 minute easy walk to Port El Kantaui so ideal position. The indoor pool is great (saltwater pool) and spa treatment was good. You'd have to be super picky to find fault with this hotel, we'll definitely stay again, thank you to all the staff!

I liked the stay, still needs some improvement in service other than that it is amazing

The room came with tea service that was refilled upon request however the fridge was replenished each day with drinks & water. We had a nice spacious room with a balcony & sea view. All inclusive included food & drinks only until 9pm. The only real downside was that in November there was no heating & the room became quiet cold at night. Also there was no full length mirror in the room or anywhere else in the building, which seemed rather strange. Finally animation was the best ever! Activities ranging from archery to Zumba. All ages & abilities included.

Even I had some problems in the beginning, everything was settle and I really enjoyed my stay in this hotel. The Suite Prestige are great, I don't have words to describe the swimming pool, it is amazing. We had All In, the food was nice, the Hotel General Manager is always around especially during the lunch barbecue time. It was a great experience and we are looking for going back to Concorde Green Park Palace.