Sur Beach Resort Boracay vs Similar Hotels

Generally comfortable but mixed: some rooms are large and comfortable while others show wear (worn finishes, outlets needing repair, AC/shower heater issues, limited views).

Mixed sentiments on room quality, with positive remarks but also a mention of small rooms and issues with shower hot water.

Rooms often described as beautiful, spacious and with excellent views (presidential suite highlighted). However, there are notable maintenance issues for some rooms (aircon malfunctioning, aging rooms) which reduce the score slightly.

Rooms are spacious and comfortable, but some discrepancies in suite descriptions.

Mostly positive but some guests reported missed housekeeping (room not cleaned for 3 nights) and staff sometimes forgetting to replace cups, indicating occasional lapses.

Many reviews indicate the hotel is clean, but one review mentioned a problem with the absence of water glasses, leading to a slight deduction.

Mixed reports: several guests praised clean rooms, but multiple serious issues were reported (urine smell in shower area, clogged toilets, sewage smell near pathways). Overall cleanliness concerns lower this score.

Overall clean, but some rooms had issues with noise and maintenance.

Outstanding location (Station 1, beachfront) frequently cited as one of the hotel's best attributes and a primary reason guests choose it.

Location mentioned as convenient with access to the beach and nearby amenities, but some concerns about being a bit distant from the beach.

Very strong positive sentiment: repeatedly described as beachfront and in Station One with excellent beach access and sea views. Some notes about distance to certain shops/D’mall, but the beachfront location is a major asset.

Great location close to the beach but some nearby noise issues.

Consistently excellent: multiple reviews praise attentive, friendly staff who went out of their way to help and made stays memorable.

Exceptional service consistently highlighted in multiple reviews, with staff going above and beyond to assist guests.

Consistently strong positive mentions — staff repeatedly described as very friendly, accommodating and outstanding (individual shout-outs to Gerald and Jun). A few isolated reports of indifferent reception staff did not outweigh the many praises.

Staff described as extremely friendly and helpful.

Mixed: cocktails and some food/drinks praised, but breakfast options considered basic and limited by multiple guests.

Breakfast received praise, though some guests expressed desire for more variety.

Breakfast buffet receives positive mentions and the restaurant has some recommended dishes, but there are multiple complaints that restaurant dishes can be bland or overpriced and occasional poor experiences (soggy pizza).

Excellent breakfast and menu options.

Good beach amenities (sun loungers, towels, cabanas) but shortcomings noted: poor Wi‑Fi coverage in rooms, limited beer variety, and some guests wished for a pool.

Amenities were mentioned positively, with highlights such as breakfast, but some reviews pointed out the lack of elevators.

Good beachfront amenities and pool access praised, but guests frequently noted the pool is very small and lacks nearby showers/footbaths. Suggestions for minor additions (foot rinsing station) were also raised.

Good facilities like free transfers and restaurant options.

Frequently mentioned as good value; several guests explicitly note strong price-to-quality ratio and intent to return.

Value for money recognized positively, with users appreciating the pricing relative to the quality of their stay.

Mixed but leaning negative: several guests felt the cost was high for what was provided (described as overpriced or 'not worth it'), while others felt seaview rooms offered good value. Overall value perceptions are below the hotel average.

Good quality for the price, with a variety of dining options.