Helmsley Castle
Helmsley Castle, Market Place, York, YO62 5AB, United Kingdom- Castle
English
Hotels in Helmsley
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About this hotel
Charming Hotel in the Heart of North York Moors
Local Produce and Cask Ales
Indulge in a delightful experience at The Feathers Hotel's 3 bars offering local produce and a variety of cask ales.
Spacious Function Venue
Host your events in style at the largest function venue in Helmsley with a capacity for up to 200 guests, perfect for special occasions and gatherings.
Explore Nearby Attractions
Discover the rich history of Nunnington Hall manor house just 5 miles away, or take a trip to the iconic Castle Howard located approximately 13 miles from the hotel.
Book your stay at The Feathers Hotel, Helmsley, North Yorkshire for an unforgettable experience!
Nearby Attractions
National Centre for Birds of Prey
National Centre for Birds of Prey, York, YO62 5EB, United Kingdom- Fee
- Attraction
Beadlam Roman villa
Beadlam Roman villa, Linkfoot Lane, Pockley, YO62 5HY, United Kingdom- Site
Rievaulx Terrace
Rievaulx Terrace, Rievaulx Bank, Rievaulx, YO62 5LJ, United Kingdom- Attraction
Ionic Temple
Ionic Temple, Rievaulx Bank, Rievaulx, YO62 5LJ, United Kingdom- Tourist Site
- Attraction
Doric Temple
Doric Temple, Ingdale Howl, Rievaulx, YO62 5EW, United Kingdom- Attraction
- Sight
Rievaulx Abbey
Rievaulx Abbey, Rievaulx, North Yorkshire, England, United Kingdom- Heritage
- Park
- Attraction
- Monastery
Important Information
When booking more than 8 rooms, different policies and additional supplements will apply. Please contact property for full terms and conditions after booking.
Children are allowed on request. Contact property with your requirements. Additional fees apply.
Pets are allowed in the classic rooms on request. Additional fees apply, please contact property in advance to ensure a pet-friendly room is allocated.This property might host on-site functions, so noise may be audible in some rooms.
A deposit may be required at the property.
Stay Details
Check-in from
03:00 PM
Check-out by
11:00 AM
Parking
PAID
Children
Allowed
Pets
Not allowed
Amenities
WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Restaurant
Room service
Heating
Terrace
Pets allowed
Luggage storage
Bar
Fax/photocopying
Facilities for disabled guests
Meeting/banquet facilities
Non-smoking throughout
Private check-in/check-out
Daily housekeeping
Designated smoking area
Accessible parking
Street parking
Shared lounge/TV area
Board games/puzzles
Concierge service
Special diet menus - on request
Wheelchair accessible
Kid meals
Outdoor furniture
Wine/champagne
Fruits
Pet bowls
Pet basket
Staff adhere to local safety protocols
Laundry washed per local authority guidelines
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Cashless payment available
Fire extinguishers
First aid kit available
Sanitized tableware & silverware
Contactless check-in/check-out
Invoice provided
Guests can opt-out any cleaning services during stay
Smoke alarms
Shared stationery like menus, pens are removed
Physical distancing in dining areas
Key access
Food delivered to guest room
CCTV outside property
CCTV in common areas
Screens / Barriers between staff and guests for safety
24-hour security
Security alarm
Breakfast takeaway containers
Room Types
Classic Single Room
Up to 1 guests10 sqmTwin bed (90-130 cm wide)
The Classic Single Rooms are individually styled and feature 1 single bed along with private bathroom facilities, Freeview TV, electric kettle, an iron and ironing board, complimentary luxury tea & coffee, Nespresso coffee machine, complimentary bottled water, refreshing pillow spray, dressing gowns, slippers and free WiFi.
Sleeps
Up to 1 guests
1 adults
Beds
Twin bed (90-130 cm wide)
Room details
10 sqm
In-room amenities
Coffee/tea makerShowerTVTelephoneHair dryerBathrobeRadioDeskFanToiletPrivate bathroomHeatingSlippersElectric kettleCoffee machineLinen
Classic Double Room
Up to 2 guests12 sqmDouble bed (131-150 cm wide)
Each individually styled room offers a double bed, private bathroom facilities, a TV with Freeview channels, tea/coffee making facilities, iron and ironing board, complimentary bottled mineral water, and WiFi access.
Pets are allowed in this room upon request.
Sleeps
Up to 2 guests
2 adults · 1 children
Beds
Double bed (131-150 cm wide)
Room details
12 sqm
In-room amenities
Coffee/tea makerShowerTVTelephoneHair dryerBathrobeRadioDeskFanToiletPrivate bathroomHeatingSlippersElectric kettleCoffee machineLinen
Superior Double Room
Up to 2 guests12 sqmDouble bed (131-150 cm wide)
Our Superior Double Rooms are larger, unique and individually styled and have a double bed with luxury duvets and quilts. Each room features private bathroom facilities, Freeview TV, electric kettle, an iron and ironing board, complimentary luxury tea & coffee, Nespresso coffee machine, complimentary bottled water, refreshing pillow spray, dressing gowns, slippers and free WiFi.
Sleeps
Up to 2 guests
2 adults · 1 children
Beds
Double bed (131-150 cm wide)
Room details
12 sqm
In-room amenities
Coffee/tea makerShowerTVTelephoneHair dryerBathrobeRadioDeskFanToiletPrivate bathroomHeatingSlippersElectric kettleCoffee machineLinen
Superior Twin Room
Up to 2 guests12 sqm2 Twin bed (90-130 cm wide)
Our Superior Twin Rooms are larger, unique and individually styled and have a double and a single bed with luxury duvets and quilts. Each room features private bathroom facilities, Freeview TV, electric kettle, an iron and ironing board, complimentary luxury tea & coffee, Nespresso coffee machine, complimentary bottled water, refreshing pillow spray, dressing gowns, slippers and free WiFi.
Sleeps
Up to 2 guests
2 adults · 1 children
Beds
2 Twin bed (90-130 cm wide)
Room details
12 sqm
In-room amenities
Coffee/tea makerShowerTVTelephoneHair dryerBathrobeRadioDeskFanToiletPrivate bathroomHeatingSlippersElectric kettleCoffee machineLinen
Deluxe Suite
Up to 2 guests16 sqm2 Twin bed (90-130 cm wide), Queen bed (151-180 cm wide)
The suite has 2 bedrooms and 1 bathroom with a shower and free toiletries. This suite features a tea and coffee maker, a carpeted floor, flat-screen TV, as well as chocolate for guests. The unit has 3 beds.
Sleeps
Up to 2 guests
2 adults · 1 children
Beds
2 Twin bed (90-130 cm wide), Queen bed (151-180 cm wide)
Room details
16 sqm
In-room amenities
Coffee/tea makerShowerTVTelephoneHair dryerBathrobeRadioDeskFanToiletPrivate bathroomHeatingSlippersElectric kettleCoffee machineLinen
Classic Twin Room
Up to 2 guests12 sqm2 Twin bed (90-130 cm wide)
Featuring free toiletries and bathrobes, this twin room includes a private bathroom with a shower, a hairdryer and slippers. This twin room has a tea and coffee maker, a carpeted floor, flat-screen TV, as well as chocolate for guests. The unit has 2 beds.
Sleeps
Up to 2 guests
2 adults · 1 children
Beds
2 Twin bed (90-130 cm wide)
Room details
12 sqm
In-room amenities
Coffee/tea makerShowerTVTelephoneHair dryerBathrobeRadioDeskFanToiletPrivate bathroomHeatingSlippersElectric kettleCoffee machineLinen
Deluxe Double Room
Up to 2 guests14 sqmDouble bed (131-150 cm wide)
Our Deluxe Double Rooms are large featured rooms which boast an additional seating area for guests. Each room features private bathroom facilities, Freeview TV, electric kettle, an iron and ironing board, complimentary luxury tea & coffee, Nespresso coffee machine, complimentary bottled water, refreshing pillow spray, dressing gowns, slippers and free WiFi.
Sleeps
Up to 2 guests
2 adults · 1 children
Beds
Double bed (131-150 cm wide)
Room details
14 sqm
In-room amenities
Coffee/tea makerShowerTVTelephoneHair dryerBathrobeRadioDeskFanToiletPrivate bathroomHeatingSlippersElectric kettleCoffee machineLinen
Ask about this hotel
Get answers about amenities, policies, and more — e.g. “Are pets allowed?” or “Is parking available?”
Guest reviews(1,964 total)
Provider-sourced guest reviews.
8/10
Reviewed Sep 18, 2026Our room was very small.
Location
10/10
Reviewed Sep 14, 2026The staff were very kind, helpful and polite, lovely people all of them
I would bloke to have found USB charging points in the room
8/10
Reviewed Sep 14, 2026Great location right off the city square and about 5 minutes from the beautiful Rievalux Abbey ruins/museum. Great food in the restaurant - stellar dinner and breakfast too. The steak pie was delicious, and the strawberry bakewell blondie was a great dessert. Breakfast was a combo of some buffet items (fruit, granola, breads, juices) and a hot menu (I got the eggs Benedict.). Great bathroom with an actual washcloth - a rare thing in the UK/Europe.
No air conditioning in the room from what I could tell. I was there on a cooler day, and the windows were open when I checked in. But that could have been an issue if it was a hotter day. There was a fan though. Also, no lift, with a series of several stairwells to navigate through the old building, a couple where it is easy to smack your head. But thankfully each run of stairs was pretty short. There was a town market set up the morning of the day I left, so I wasn't able to park in the town square the night before. I checked in around 5pm, so I was easily able to get a spot on the street around the corner. But could be a bit tougher to find parking if you arrive late at night.
8/10
Reviewed Sep 14, 2026The room was very small but attractive. Staff were very helpful. Breakfast was good.
The price of a glass of wine in the bar was far too expensive. Difficult to park.
7/10
Reviewed Sep 13, 2026Great location. All staff pleasant.
Room a bit small. Kettle not clean. Breakfast poor on second day. Very small and tasted like it had been warmed up from day before.
7/10
Reviewed Sep 10, 2026Well positioned on the Market place
Parking very difficult few places available I had room 22 which is directly over the kitchens large extractor fans on continuously very noisy
7/10
Reviewed Sep 10, 2026Great location
Limited car parking No view from the bedroom .. only roof top Food expensive
8/10
Reviewed Sep 8, 2026Comfortable beds, Nice bathroom
Public areas very tired. Refurbishment badly needed
8/10
Reviewed Sep 3, 2026Both breakfast and location was very good and the hotel had a lovely homely feel, no airs and g
Parking, but even that was easily overcome.
10/10
Reviewed Sep 3, 2026Sehr gemütliches Zimmer mit guter Ausstattung im Bad und beim Teezubehör. Das Frühstück war sehr gut. Die Lage gleich am Marktplatz ist sehr gut. Ich habe meine Zeit im Feathers Hotel sehr genossen.
Wer mit großen Koffern reist, könnte Probleme auf den engen Treppen haben. Hat mich persönlich nicht gestört, da ich nur mit Wanderrucksack unterwegs war.
10/10
Reviewed Sep 3, 2026Parking
9/10
Reviewed Aug 30, 2026Welcoming cosy hotel with lovely staff.
Nothing.
10/10
Reviewed Aug 29, 2026breakfast was delicious freshley cooked. room was very comfortable armchairs so you didn't have to sit on the bed staff were so so friendly we were attending the wedding of Ellie and Jack Heels eveything went very well
liked everything
7/10
Reviewed Aug 29, 2026Good location
Small room
10/10
Reviewed Aug 27, 2026This is just an amazing place, clean, friendly, all go above and beyond - excellent place!
Nothing, it was all excellent
9/10
Reviewed Aug 25, 2026Great breakfast, very friendly staff. Room facilities, toiletries excellent. Ideal location in a lovely market town.
Would have preferred view out to the market square, but we had booked late so didn't expect it.
10/10
Reviewed Aug 24, 2026Perfect location for everywhere we wanted to visit. Staff were very good.
9/10
Reviewed Aug 24, 2026Staff were very friendly, helpful, room was excellent, really nice place to stay 😀
All good 👍
9/10
Reviewed Aug 24, 2026Location
Nothing
9/10
Reviewed Aug 19, 2026The location is perfect but the best thing was the facilities in the room like the coffee machine. We had everything we needed.
Traffic noise in the mornings and noise from the pub in the evenings but those are unavoidable. Disappointed that the real ale was not well-kept, was lifeless.
9/10
Reviewed Aug 18, 2026Lovely room, very spacious and comfortable.
Nothing
10/10
Reviewed Aug 16, 2026Great bar. Great restaurant. Great food. Lovely room. Excellent location.
Everything was spot on.
10/10
Reviewed Aug 16, 2026Excellent stay, staff, room and restaurant all exceptional
9/10
Reviewed Aug 16, 2026Very friendly and welcoming. Good location.
10/10
Reviewed Aug 12, 2026Great central location within walking distance of all local shops and attractions. Lovely comfortable room and staff were welcoming and friendly.
Limited on-site parking.
9/10
Reviewed Aug 11, 2026Location Breakfast was good.
10/10
Reviewed Aug 10, 2026Very comfortable and the staff were amazing
Nothing
8/10
Reviewed Aug 9, 2026Location on the marketplace was excellent
Bed was uncomfortable and seemed expensive, however, other places were so probably just the going rate for Helmsley
10/10
Reviewed Aug 9, 2026Location, friendly staff, great breakfast
Nothing
10/10
Reviewed Aug 9, 2026Wyjątkowe miejsce na nocleg w klimatycznym miasteczku. Świetna restauracja na miejscu
Wyjątkowy klimat miejsca
10/10
Reviewed Aug 9, 2026Fab little break in a lovely location, nice breakfast & a comfy hotel
Nothing.....enjoyed everything
8/10
Reviewed Aug 7, 2026Breakfast was good. Liked the choice of items in the menu and the food was well presented . Service was good.
Asked for a walk in shower, which I’d expected in a superior room, but the shower was over the bath. It was awkwardly fitted too, so not great.
8/10
Reviewed Aug 7, 2026The location was excellent, and the facilities were good.
Our room (room6) was very small, and the dining room for dinner was quite dark and dismal.
10/10
Reviewed Aug 6, 2026The staff were fantastic , so great at there jobs
Nothing
9/10
Reviewed Aug 5, 2026Very friendly staff
Rear entrance does not feel very welcoming
10/10
Reviewed Aug 5, 2026All the staff are exceptional. Nothing is too much trouble . They make the stay such an enjoyable stay..
It’s looking a bit dated in the communal areas.
9/10
Reviewed Aug 4, 2026Great location. Nice old hotel, nicely modernised.
8/10
Reviewed Aug 3, 2026Nice room overlooking the square. Right in the heart of Helmsley so fantastic location.
Being over critical shoddy in some areas of the hotel but would not put me off staying again.
5/10
Reviewed Jul 25, 2026Helmsley is a picturesque market town and The Feathers Hotel is in a lovely position in the market Square
We arrived at 16.30 to check in, The hotel reception was unmanned with a sign telling us to find a member of staff. 5 minutes past and I managed to to get a barman’s attention. He checked us in. Luckily we were only staying one night because the room allocated was without doubt the smallest room we have ever seen. And we have been to many pet friendly hotels. We had our labradoodle with us which the hotel knew about and still we had the tiniest room. Slightly larger than a single room.Our suitcase had to stay on the floor a trip hazard but there was no where to put it. Breakfast staff were fine as was breakfast.
8/10
Reviewed Jul 24, 2026Dinner was good,
7/10
Reviewed Jul 24, 2026Very well located for the town and surrounding countryside. Lively bar downstairs and overlooks market place.
Very small room and stayed there over a hot weekend
9/10
Reviewed Jul 23, 2026room was very nice. One member of staff in particular was very nice to us. Ava I believe was her name. LIked the appearance and charm of the place. Great location although parking was a bit odd as we had to avoid the central square and find street parking. Food was good in restaurant.
no complaints at all.
9/10
Reviewed Jul 22, 2026Most things. I didn’t go to the outside behind the pub but did sit outside the front which was very pleasant. Lovely quiet room with everything I needed.
I wasn’t too bothered to use the beer garden. The Black Swan had a lovely beer garden so I did use that to sit out, sorry!
8/10
Reviewed Jul 21, 2026Location & the fanzone although the music on Sunday was far too loud.
Feel that for the price breakfast should have been included
10/10
Reviewed Jul 20, 2026All the staff were so friendly and helpful. Lovely cosy restaurant and nice Pub area
Quite a few meal options weren't available at evening in restaurant but think they had had a wedding on day before and run out of certain products
10/10
Reviewed Jul 19, 2026Absolutely wonderful stay,staff very pleasant and helpful, Our dog was welcomed with an arrival pacl ,we had room 31 which was spotless, large comfy bed ,just perfect
I can't complain about anything
9/10
Reviewed Jul 18, 2026Its position in the town was excellent. Staff very pleasant and helpful. Breakfast was very good as was the meal we had in the evening
The grout around the tiles in our bathroom was a bit grubby. The room was very small but for one night it was adequate and it was a good price.
8/10
Reviewed Jul 18, 2026Clean lovely staff
9/10
Reviewed Jul 17, 2026Very friendly and accommodating staff
Nothing wrong with the property but noisy road in front, which of course is no fault of the hotel, just an observation.
9/10
Reviewed Jul 16, 2026What a wonderful place to stay in a very lovely town in a gorgeous part of the country. Wonderful staff who were so welcoming upon arrival, comfy room with a fan and amenities. Great pub below with delicious food. Very close to Rievaulx Abbey, plenty of sites within a short drive.
Nothing, it was all fantastic.
8/10
Reviewed Jul 15, 2026Clean room with good shower facilities. Restaurant food is good, but has become a bit more nouvelle cuisine since our last visit.
Lack of onsite parking. Loose panel on bedhead. Reported to management.
10/10
Reviewed Jul 14, 2026Comfortable room, great location😊
9/10
Reviewed Jul 14, 2026Everything
10/10
Reviewed Jul 12, 2026The rooms were fantastically appointed and had everything you could wish for including lots of tea and coffee, hairdryer, radio, TV, fan and ironing board. The staff were all really helpful, friendly and cheerful…especially Mr Gavin at breakfast….he was hilarious! Dinner in the hotel was absolutely delicious! Highly recommend. We had a wonderful stay!
Nothing!
9/10
Reviewed Jul 11, 2026Our own table nice rooms to sit and eat quite lovely buffet Table nice choice of breakfast very enjoyable staff quick to help very polite nothing to much trouble
There was nothing we disliked
7/10
Reviewed Jul 10, 2026Reasonable size room, good breakfast and dinner. Staff were friendly, and Carol at reception was particularly helpful.
Dinner menu was a lttle limited, they had run out of the only salad on offer.
10/10
Reviewed Jul 9, 2026Very friendly and helpful staff
Limited parking
10/10
Reviewed Jul 8, 2026Every thing the location the hotel and especially the staff.
6/10
Reviewed Jul 7, 2026Great staff, clean bedding
Noise at night from a generator perhaps but very difficult to sleep Broken hairdryer Breakfast, food not replenished, waited ages for a pot of tea and had ro request again, hot food took some time to come out Parking was a bit of a mission as there was a steam fair and no separate parking as such, not ideal for carry luggage to and from the hotel
10/10
Reviewed Jul 6, 2026Excellent base for exploring the Yorkshire Moors, if you are a runner there is a scenic circular route from here to Rivaulx Abbey, takes you through fields, farms and forests, past streams and ancient ruins. One of my favourite routes (~8kish)
8/10
Reviewed Jul 6, 2026Great huge room. Charming public and private area
Parking problem
10/10
Reviewed Jul 6, 2026Breakfast was very good.
10/10
Reviewed Jul 3, 2026Very good value for money, friendly staff. Comfortable room. Excellent food.
Not sufficient parking
9/10
Reviewed Jul 1, 2026Food was lovely.. was nice to have live entertainment in the courtyard on a Sunday afternoon .
Could do with a fan in the cupboard if required .
10/10
Reviewed Jun 29, 2026The customer service was brilliant, great location and lovely breakfast.
Nothing
10/10
Reviewed Jun 28, 2026cosy hotel in excellent location
restaurant staff seemed overwhelmed due to party that night
8/10
Reviewed Jun 28, 2026The selection of hot drinks in the room was above average, and the free bottle of mineral water was appreciated
A bit noisy, but there is virtually nothing to be done about this in a building of this age
8/10
Reviewed Jun 27, 2026Nice for an overnight stay but not exceptional
10/10
Reviewed Jun 27, 2026Absolutely first class staff ,location, locals fantastic , been coming here for 10 yrs + never fails
10/10
Reviewed Jun 24, 2026People make a place. The feathers has the kindest, most helpful, down to earth staff. I had such a lovely time there and felt so welcome. Not to mention the breakfast was delicious and everything was very clean. Thank you so much!
8/10
Reviewed Jun 23, 2026Lovely position fantastic beer garden. Great breakfast very pleasant staff.
The bedroom we were allocated was extremely small. The bathroom was very good. No views looking out over rooftops which was disappointing.
6/10
Reviewed Jun 22, 2026Convenient for our needs. Good, if small shower. Staff were nice
Whole place very tired and in need of a complete refurbishment upstairs. Helmsley not as nice a destination as it used to be.
10/10
Reviewed Jun 22, 2026Beautiful room, very friendly and helpful staff, great location.
Parking at the back can be a bit tight but there is plenty of free parking in the town.
10/10
Reviewed Jun 19, 2026Breakfast was amazing . The room (3) was amazing, great view of the square and spotlessly clean. The bed was massive and the best sleep wev'e had in a long time. Would we come back....hell yeh.
Bar prices .a bit steep
6/10
Reviewed Jun 18, 2026Staff very pleasant and helpful.
We booked a classic room, it was very small with a view of a red tiled roof. We asked if we could be moved for our second night which was acceptable. We dined in the smaller dining room which has 4 round tables for two. There were 8 guests dining and 5 dogs. The hotel is pet friendly and we do like dogs but not what one would hope for.
9/10
Reviewed Jun 18, 2026Very friendly and helpful reception staff, room was lovely.
Nothing
9/10
Reviewed Jun 17, 2026Full of character - great pication overlooking the market square.
Nothing
10/10
Reviewed Jun 16, 2026The whole atmosphere was friendly and welcoming. We particularly enjoyed our breakfasts and dinners, where the staff were most courteous and very helpful. Thank you.
Nothing.
6/10
Reviewed Jun 15, 2026We preferred to eat breakfast elsewhere.
General presentation. WIFI access. Coffee making facilities.
9/10
Reviewed Jun 11, 2026Excellent central location, friendly and helpful staff and beautiful decor.
Nothing we didn’t like
6/10
Reviewed Jun 11, 2026Location
Beds dated and very uncomfortable
8/10
Reviewed Jun 10, 2026Good food, clean, well maintained, good location and friendly staff.
5/10
Reviewed Jun 9, 2026Had room only.
Cleanliness. Cobwebs hanging from ceiling. Lot of hairs on blanket on foot of bed. Suspect it is thrown on floor while bed made. Two hairs in bed and bath. Generally grubby paintwork and dust on surfaces. Paint peeling off radiators. Windows need replacing.
10/10
Reviewed Jun 9, 2026Great location excellent staff and service obliging with everything
Everything very good no negative
7/10
Reviewed Jun 7, 2026The staff were absolutely lovely in both the restaurant and reception . The location was perfect. The food in the restaurant was nice.
We didn’t feel it was clean. The corridors as you came in were dirty. The room was very small, but to be fair we did go for the standard room. Everything was a bit shabby and jaded around the hotel and in our room.
10/10
Reviewed Jun 4, 2026La gentillesse du personnel, salle de bain rénovée, lit confortable, décor original
7/10
Reviewed Jun 4, 2026Excellent breakfast.
The website either requires modification or the staff that use it need improved training. I tried in vain to book Bed, Breakfast and Evening Meal. I was not able to anywhere on your website where I could book Evening meals. Prior to receiving this message I received a similar message yesterday. In that message I was invited to press a link to reply. The link didn't work.
2/10
Reviewed Jun 2, 2026Location
It was so dirty
7/10
Reviewed Jun 1, 2026Location was great
Room was small the bathroom was very small couldn’t stand upright for a shower as it had a sloping roof. Room was above the entrance to the hotel so was noisy at night
10/10
Reviewed Jun 1, 2026Great location in town square, ideal for exploring the moors.
10/10
Reviewed May 31, 2026Perfect location, clean and comfortable rooms, good food and friendly, helpful staff
Our room was extremely hot, but that wasn’t really the fault of the hotel!
8/10
Reviewed May 28, 2026The location was perfect
It’s difficult when the property is so old but the room was small
10/10
Reviewed May 28, 2026Lovely surroundings friendly and helpful staff would love to stay again
7/10
Reviewed May 27, 2026Position in town square v good.
Staff not very cheerful.........need to get a job they like.
4/10
Reviewed May 25, 2026Very pretty town.
Very very expensive. Felt like everyone was out to make a killing. Won't be going back sadly.
10/10
Reviewed May 24, 2026Food and staff and room
9/10
Reviewed May 24, 2026Position and customer care
Nothing
10/10
Reviewed May 23, 2026Everything! The building, staff, location, room I stayed in, food - it was all really nice. The town is very nice too.
Nothing.
9/10
Reviewed May 23, 2026Lovely room in the centre of Helmsley. Very friendly and accommodating staff. Excellent choice for breakfast.
Some of the common areas weren’t as smart as the bedroom.
Guest Feedback
Feedback themes are sourced from guest reviews provided by our data provider.
What guests love
- •Friendly staff
- •Great location
- •Comfortable beds
Areas to consider
- •Limited parking
- •Small rooms
- •Noise from adjacent areas
Cleanliness
8.89/10Guests noted clean rooms, though some indicated issues like dust and room size being less than ideal.
Service
9.86/10Staff were frequently described as friendly, helpful, and welcoming throughout the reviews.
Location
9.4/10The hotel is in a great location, often mentioned positively in the reviews.
Room Quality
8.35/10Rooms were generally comfortable but some guests expressed concerns about size and temperature.
Amenities
8.88/10Amenities included helpful items like bottled water and breakfast provisions, but some aspects lacked attention.
Value for Money
8.84/10While some felt the accommodations were good, a few reviews expressed concerns about the cost for room size.
Food and Beverage
8.39/10Food was generally well-received, though there was a mixed sentiment regarding the cocktail offerings.
Overall Experience
9.36/10Most guests had a positive overall experience, with several indicating a desire to return.