INSIDE Five Hotel vs Similar Hotels

Small rooms and cramped conditions reported.

Rooms suffered from poor maintenance: thin/ill-fitting bedding, shower/head problems, sheer curtains letting in light, and significant overheating with no AC or fan options.

Rooms were small but generally comfortable.

Several reviews indicated that rooms were small and uncomfortable, with issues such as noise and inadequate space.

Numerous mentions of unclean rooms and inadequate cleanliness.

Multiple guests reported the room was only 'semi clean' or outright unclean (stains on bedhead and floor); general maintenance and cleaning problems noted.

Some areas described as smelly and issues noted with hygiene.

Many reviews indicate issues with cleanliness, highlighting poor room conditions and bad odors.

Cited as good and conveniently located near transport.

Location praised by multiple reviewers as convenient, though some noted street noise and nearby restaurant smells — overall a strong location but noisy at night.

Location is praised for being close to Zurich station.

The location was frequently mentioned as convenient, particularly near public transport.

Standard quality for this hotel tier; some positive mentions of helpfulness.

Mixed but with some clear positives: several guests found check-in easy and got automated codes; however there were complaints about lack of on-site staff, slow/unhelpful customer service in certain calls. Scored higher to reflect smooth self-service check-in mentioned while acknowledging hit-or-miss human support.

Staff were generally polite and helpful, although some instances of rudeness were reported.

Check-in process was noted as easy; however, the lack of adequate towels and staff presence slightly lowered sentiment.

Not evaluated in the reviews.

Not directly reviewed as a hotel service (no on-site F&B feedback); assigned the target overall rating.

Breakfast varied by review; some positive notes on selection, but chaos was reported.

Limited options noted with vending machines for snacks and drinks.

Mixed sentiments on amenities, some incomplete or not functioning.

Key amenities lacking or in poor condition: no air-conditioning or fans, elevator often broken, very limited kitchenware and supplies, and missing basics like dish soap or sufficient utensils.

Amenities mostly met expectations, though issues with facilities were mentioned.

Basic amenities available but lacking some comforts like a better coffee maker or sufficient seating.

Not explicitly mentioned, estimated based on overall ratings.

Several guests noted the property could be acceptable for a short stay ('one or two nights') if expectations are low; rated higher to reflect perceived value for short/ budget stays despite shortcomings.

Value seems fair given the location, but some noted pricing concerns.

Fair value considering location, though some guests felt the experience did not fully match the price.