Big Five Guest House

I liked that it was easy to find, self catering area was clean, break fast option was good and sanitation, fridge satisfactory

WiFi did not work. My room had a strong scent, which I understand was meant to enhance the ambiance, but it was too strong for my liking. The receptionist commented on my appearance within a few minutes of seeing me, which I found unprofessional and frankly uncalled for.

Replenishing of shower gel’s everyday is important ,I used mint once and the following morning there was nothing .The huge ste ornaments are making it difficult for us to park

The receptions lady needs to more training ,lacking customer service skills .There was a mismatch about my booking.The experience made me so uncomfortable like I ddnt pay for my stay.Teach her to take the bookers and do follow ups on her own whether the booking was through booking .con amd Agoda.After she receives the whole info for he to get back to the booker and explain the payment is reflecting

Centrally located, clean, safe and great value for money.

Parking space inconvenient.

It’s very lean and in quite area Super safe n upmarket with good quality and great service

Comfortable, quiet, friendly staff

Nothing important

The room was neat and fresh. Staff were friendly too.

None

Very comfortable and clean

Nothing

Friendliness of the staff

Nothing

Ubicación. Coche en la puerta.

Toallas agujereadas. Alfombras muy sucias. Mal olor en el baño. Habitación minúscula, cama incómoda. Nada parecido a las fotos de Booking.

The room was clean and well appointed and the team running the guesthouse were efficient, friendly and accessible. A very generous breakfast was offered and solar power ensured a very pleasant stay regardless of any outages.

The location is slightly outside of central Mthatha .

House is secured and you'd is very clean Room in side also is very clean

Location

No wifi

Very accommodating and we had a pleasant stay... Highly recommend

Everything was perfect

It’s quiet and clean

The room is extremely small and so is the bathroom

Hi i think this guest hose should have a 1 or 2 star rating. The reason is the hand was torn and the towels where hard. There was no water in the morning to shower. The chair in the room when you sit on it you sink into it.

Great service, warm hospitality - the host was courteous and accommodating. They got the basics rights with classy artworks, great floor tiles, beautiful curtains & clean linen. The Aircon was a life-saver. Showers were pleasant. Absolutely quiet without other guests - peaceful.

Did request mosquito repellants whilst booking - was not really an issue though, I always carry my own. Window frames & latches need attention.

Everything

Hospitality Friendliness

The host was a tad bit overbearing.

It was good location decent breakfast good lights stay on in loadshedding

The bedding was very clean and the mattress were extremely comfortable. The staff was very friendly and provided excellent customer service.

The water was nice and hot, which helped us relax after a long terrible experience

I communicated with the guest house about my arrival time, even before I booked, I called the guest house to ensure that there will be someone to receive us when we get there. Upon arrival all phones where switched off, intercom not working due to load shedding and we couldn't get hold of anyone to help us and we ended up sleeping in the car in a place we are not familiar with and putting our lives in danger. We called the owner to inform him about the challenges we were having but he also did not help much instead he told us to go and book at expensive hotels. The owner didn't even call us the following day to find out if we were safe, nothing whatsoever. We than went to the guest house the following morning since we had booked for two nights just so that we can at least shower since we had to sleep in the car, to be received by a lady that told us that even if she was awake at the time we got there she was still not going to open for us cause that area is unsafe and she was not going to put her life in danger. She was not ready for us, had not bath and was not professional at all, Told us it was the responsibility for her colleague,who was not present at the venue, to attend to us. We then showered, left our bags,went to my sisters funeral. When we came back to sleep we found that the bedding was dirty and we had to call reception to come and change our bedding, clean bedding was brought but it was torn, at that time i was just to exhausted to even complain (at least I was now sleeping on clean bedding) and we just slept cause we had to prepare for a long drive the next morning. We had to leave the key under a pot plant cause there would be no one to receive when we leave at 6am. This was the worst experience and its sad how the owners don't care much about their customers. I am just happy we were able to attend my sisters funeral and are now back home safe

The host is caring and attends to the patrons needs without delay. The tranquility of the place makes you feel comfortable being there. The room has all the amenities, except for soap. Excellent choice in deed 👌.

Breakfast menu needs to be varied to accommodate those who do not eat red meat and pork.

On arrival, the gentleman checking us in was helpful and friendly. but the lady that was there the following day she was not friendly at all no smile at all.

Location

Asked for dinner and was told is R350 a plate and breakfast at R200 a plate . Eventually had dinner for R250 for a pork tjop rice and 2 drinks. Bed also uncomfortable and room very small

Amazing

The bathroom doors need to be replaced with doors closing the door area completely Little overpriced though

They were great and could not do enough for you, very friendly . great breakfast

The accommodation was amazing the host and staff were great! The serenity from sitting on the adult swing overlooking the adult swing was wonderful ‼️

A warm, friendly welcome, clean comfortable room and hearty breakfast. When the time came to leave our hire car would not start and the extra help from the staff in dealing with Europcar was invaluable in helping us continue our journey.

the stay was not so good - the area was not good its also very far from centre and it takes such a long time due to traffic. we had to skip breakfast as it only starts at 7 am wont use this place again - not for our type of business we needed a business hub as well for our emails and scanning

We were en route to Port Shepstone from East London and this location was midway. A bonus with this stay was the home cooked meal — especially welcome since there were no restaurants nearby.

Room was dirty.

Ce B&B est idéal lorsque vous avez besoin d'un transit sur votre route. Nous nous rendions vers Durban (et venions de Tsitsikamma). Cet endroit est idéal pour passer une soirée tranquille, se reposer et avoir un bon petit déjeuner avant de reprendre la route. Les alentours ne sont pas attirants niveau touristique mais ce n'était pas ce que nous cherchions non plus.

Nice guesthouse conveniently located just off the main road to Kokstad in the northern suburbs of Mthatha. Polite staff to welcome your arrival. Comfortable, well-appointed rooms with a few minor flaws like a leaking shower head and 2 blown light bulbs in the bedside lamps. Good breakfast.