Kleopatra Arsi Hotel

The food is varied and plentiful! The hotel staff are very nice and helpful! The hotel is clean and excellent value for money! I would recommend it to everyone!There is a hamam in the hotel, it is paid but the service is great

Sahile yakın şehir heryere ulaşım rahatlığı

İçkiler çok kötü yemekler yetersiz ve sahilde ücretli hizmet bu açıklanma yapılması gerekir

Питание местоположение персонал на ресепшен

Уборка никакая , белье обновить не плохо было бы

Каждый день была уборка и если было нужно меняли постель, по просьбе заселили в номер на высшых этажах, чтобы было меньше шума. Персонал очень приветливый и всегда с улыбкой. Разнообразие еду, напитков

Splnilo to nase ocakavania.

Zly vyhlad na more

This is our 2nd year in this hotel . Friendly staff, excellent location!

Smell from toalet downstairs.

Всё было достаточно не плохо

Завтрак очень бедный, выбора никакого

Çalışanlar güler yüzlü herşeye yardımcı olurlar Yemekler güzel yeterlidir.

WC kapıları kapanmıyor kendiliğinden açılıyor 2 odanın birinde klima çalışmıyordu buz gibiydi çözülemedi misafirler soğuktan uyuyamadı

The location to beach

Were do we start Bullet hole in the windowon are second night Sink hanging of wall and leaking No snack bar No cocktails Chips only served after 6 No ice Ate out permantly as people had food poison in hotel When arrived couldnt get a drink as it was 1 minute after 10pm after travelling all day On arrival they asked for full payment as it hadnt been paid ....

Nothig

Food every day cold (B&b) Pancakes like rubber, cold, inedible Although I asked for it (I warned about early departure), I did not receive breakfast.

Konumu güzel ama plaja 200 metre bu dezavantaj, karşılama ve iletişim resepsiyonla çok iyi ve ilgili, yemekler fena değil ücret karşılığı iyi , sizi otelde rahatsız eden yok sakin ve sessiz bir ortam . Ben kış döneminde tek kişi gittim ücrete göre yeterli bence.

Öncelikle odalardaki yataklar tek kişilik rahat yatmak isterseniz birleştirme gerekir. Oda büyüklüğü tek kişi için çok iyi ama iki kişi için biraz küçük . Televizyon var ama çok sınırlı kanallar ve tv ler çok küçük , havuz ve alanı yaz döneminde yetmeyecek kadar küçük . Yemek salonu hemen girişte tüm odalar aynı anda yemekte olursa yer bulup oturmak sıkıntı keşke yemek salonunu 1 katta tüm katı kaplayacak şekilde yapsalar, kahve ve çay ikrami var ama makinede hazır kahve tadı yok , keşke alt yemek Salonu yerine yemek sonrası insanların rahat koltuklarda oturup sohbet edebileceği birşeyler içebileceği büyük bir alan yapılsa daha iyi olur.

It was close to the beach and Charlie on the beach front was great funny and accommodating

Young receptionist was rude to the point of arrogance from the first moment we walked in to the last, clearly bot suited or doesn't want to be working in t he roll. My bathroom door was rotting from water damage. Air con unit older than me was held on my zip ties and was an additional €5 per day which was not stated on my booking. My balcony door didn't shut on either side and was missing handle outside even the maid couldn't shut it. I was opposite a Kareoke bar which went on to late every night plus a busy main road so every night was struggle to sleep. The hotel is not 4* it's maybe 3* at best

Mat va OK Stranden va nära.

Renovering pågick under vistelsen, Sängar är inte bekväma.

Понравился персонал, расположение, номер.

Питание плохое. Иогда просто было удивительно, как из хороших продуктов можно приготовить такую плохую еду. Интернет в номере был редко, иногда даже на рецепции плохо работал.

Замечательный персонал отеля. Сотрудники доброжелательные и работящие. Особенно хочется отметить менеджера на ресепшине Реджепа. Всегда приветливый, внимательный и готовый оперативно помочь в решении вопросов, если таковые у посетителей возникают. Ему особый респект.

Номера отеля очень нуждаются в ремонте. Желательно увеличить в номере количество розеток и заменить старые кондиционеры.

Отличное месторасположение.

Номера старые, раздолбанные двери. Мои родители отравились после ужина. Разговаривала с другими гостями, у некоторых тоже было отравление у кого-то рвота, у других расстройство стула. Мы с сыном и супругом пропустили ужин тк уходили гулять и нас это не коснулось.

Super close to the beach, tons of markets and restaurants in the area. Helpful staff. Street parking.

Nice location. Good food

It smelled like sewerage from the toilet. But it was not big deal for me

Ár-érték rendben, személyzet kedves!

Európai viszonylatban nem 4* volt.

Понравился персонал,и место расположения возле пляжа Клеопатра.

Кпопы в постели ,которые меня кусали каждую ночь !Сегодня укусилиза веко глаза! Приходил врач в отель, выписал лекарство.Сын заболел от кондиционера ,т.к.кровать находилась прям на против его ,была температура,болели уши,горло,насморк.Приходили в номер травить клопов и обрабатывать чемоданы.Мы сейчас дома,чемоданы боюсь заносить домой!Если я привезла хоть одного клопа домой,то легче будет сполить дом ,чем избавиться от них!!!Прошу мне в этой ситуации помочь, т.к.мой отпуск был испорчен.Чешится тело ,и я пью лекарство и мазью мажу тело.Это не нормально!Могу предоставить фото и видео всего!Это здоровье человека! Меня укусил не комар!А постельный клоп ,который может переносить разные инфекции!!!

Местоположение близость к морю питание и досуг

Лампочки не было в санузле а так все нормально

Уборка в номере. Первая линия.

Плохой вай фай, очень твердые кровати, состояние отеля в плохом состоянии.

Ville calme. L hôtel est bien situé.

Les matelas n'était pas confortable

Bilder des hotel von gute 30 jahre gemacht worden.. alles marode geht alles auseinander..keine 4 sterne hotel .. die haben nicht mal 1 stern verdient. Unfreundliche Personal erst als ich Bett wanzen endeckt habe dann plötzlich waren alle lieb und neue zimmer bekommen habe trotzdem dursch eine nacht würden wir bereits gefressen vo die kleine Tiere.. hat gestunken alte gelbe bettwasche alte gelbe Handtücher echt ekelhaft.. kurze essen zeiten abend essen nur bis 19.45 also nirgends wo gesehen .. von all inclusive keine spür .. nie wieder so ein schlechte hotel ich rate ab!

Персонал був дружелюбний. Дівчата с cleaning дуже добре виконували свою роботу.

Дуже виснаженні меблі, на стінах були залишки від перебування інших гостей. У номері був холодильник в якому не закривалися двері.

За такую цену приемлемо. Отдыхали уже второй раз в этом отеле и в последний раз. Еда в основном курица в разном виде, рис, фри, макароны, суп-пюре и иногда была рыба и и индейка. Овощи, зелень, фрукты все свежее. Пиво, кола, фанта, спрайт, кофемашина все доступно целый день. Голодными не были. Показалось что в прошлом году питание было получше. Рядом с пляжем что очень удобно. Персонал хороший, старается помочь если необходимо.

В номерах все старое и работает плохо. Кондиционеры уже давно пора заменить. Работают шумно, не работают многие функции ( направление воздуха, установка температуры, ночной режим, таймер) наполовину сломаны. Так как была с детьми, просыпалась несколько раз за ночь чтобы выключить или включить кондиционер. На подушках невозможно спать. Тоже давно пора их заменить. С душевой кабины вода разливается по всей комнате что не удобно и не гегиенично. Уборка в отеле очень слабая. Вай фай можно сказать вообще не работает. На ресепшене только работает. В ресторане тоже кондиционеры плохо работают, пока поешь вся потом обольешься. Когда ребенок плавал в бассейне ему на голову упал большой зонт, который был сломан.

Ik zal daar nooit meer heen.

Zeer vieze plek overal rotzooi, handoeken zijn vies bah ik wordt zelfs misselijk als ik eraan gaat denken. Eten was vies niet te eten. Hotel was vol met Russen. Zee was zo vies wij gingen elke dag naar incekum beach was 100 keer beter dan kleopatra beach.

Jedine pozitivum hotela je ze je blizko na plazi

Izba spinava stara,postele pruzinove vylezane, postel neprevkiekli za 9dni ani raz a kazdy den som musela pytat ciste uteraky. Tieklo wc. Vsetko stare spinave. Jedlo to iste dokoka z 3druhov jedla velmi slaby vyber. Hudba do noci v bare nedalo sa spat. Podlaha vecne mokra pri vytahu a recepcii.. Nikdy viac!

Portien var venlig og imødekommende, men resten af personalet var simpelthen for ringe, der burde i være mere kritiske når i værdi sætter hoteller, vores søn , svigerdatter, og barnebarn , boede på værelse 1405 og vi troede efter et par dage at de alle havde fået soleksem, men da det ikke var forsvundet efter et par dage googlede vi pletterne og det viste sig at være væggelus, efterfølgende lagde jeg mærke til at rengørings personalet brugte den samme klud fra værelse til værelse. Efterfølgende lagde vi også mærke til at flere af de andre gæster havde de samme mærker, så det er ikke et enestående problem.

Vi syntes selv at det ville være passende at få pengene retur, pool bar tjeneren syntes det var hyggeligere at stå at ryge vandpibe med de piger de bagte på end at expedere kunderne, den samme anmeldelse kommer også på tripadvisor

Трехразовое питание, близко к морю (пешком 2мин)

Кондиционер в комнатах долго разгонялся, в лифте сильно душно, в лифт помещается 3-4 человека, что очень мало. Периодически отключали свет днем

The only positive thing about this hotel is that its close to the beach.

Where to start? First of all, this hotel is barely 2 stars. I don’t understand where these 4 stars came from?! The hotel is old, rooms are in bad condition, its dirty, the elevator is small, old and shuts down couple times a day. Rooms: AC is probably from 1990s. Its dirty and blows ice cold. The room is very old and has not been renovated for probably 20 years. The bathroom is old, moldy and the flush does not work properly. There is mold in the corners. The beds are dirty and very bad. We travelled with a one year old and requested a cot. We got an extra bed as the cot, wtf? Food: Mostly casseroles and chicken. Everything tastes the same. Breakfast was worst as there was ex. no fruit or breakfast that suits children. The desserts were pretty much the same every day. Only watermelon as fresh fruit. Staff: None speaks good English. You have to use every part of your body to explain what you mean. Other: The hotel as several problems with electricy. We stayed for 12 days and of those days there were probably 5-6 days where the electricity went out. I got stuck in the elevator with a small child 3 times!!! The elevator does not have any AC so guess how that felt? Not to mention if you have any sort of claustrophobia.

Wi-Fi

Siivoja kävi huoneessa joka päivä, kevyt siivous. Uima-altaan tarjoilijat pitivät allas-aluetta siistinä.

Tympeä henkilökunta, ei tervehtinyt tullessa eikä muutenkaan. Hotellissa huomattavaa kuluneisuutta ja huoneen sisustus ankea. Parisänky kapea (140 cm). Vanha sänky ja kuluneet petivaatteet. Viemärin haju WC:ssä Liikenteen ääni kuului erittäin häiritsevästi jopa 6 kerrokseen. Hiustenkuivaimen sähköjohto korjattu tavallisella teipillä. Hotellissa yksi ahdas hissi, joka oli välillä rikki. Netti ei toiminut huoneessa. Ruokasali ja allasalue ahtaat. Ruoka ei mitenkään ihmeellistä,samat jälkiruuat joka päivä. Ei esim jäätelöä ollenkaan. Häiritsi myös se, että ruokasalissa voi oleskella uimavarustuksessa, kun pöydät oli katettu ruokailua varten. ( haarukat ja veitset pöydissä vaikka ei ruokailla) Vierailijat uima-asuissa syömässä illallisellla, paidattomille sentään huomautettiin asiasta. Hoitamaton ulkopuoli.

Location near the beach

It doesn't private beach. You have to buy the tichet for sunbeds

Location and food and all inclusive

Rooms look old and bed is not too soft and comfortable and u hear too much loud from outside

The location is great. The hotel is very close to a perfectly decent beach. The center is not close (about 2 km) but it is acceptable for a leisurely evening walk if it is not too hot.

The rooms are very bad. Old furniture, dilapidated bathroom, uncomfortable beds and the shortest I have ever seen. I asked to change rooms because the shower was leaking (the bathroom flooded after a shower), the sink was completely clogged, and the Internet in that room did not work at all. They told me that I had to wait until the next day for a room to be free even though the fifth and sixth floors were completely empty (all the rooms on those floors were open and ready). The staff was very rude. In the next room, the shower was also leaking, and the shower was on a holder thanks to some kind of plastic toothpick stuck in it to prevent the shower from falling out. The toilet bowl is loose and wobbly. The beds are also uncomfortable and too short, and the TV in both rooms is the smallest I have ever seen. The Internet was bad but it worked. It took them 3 days and 5 requests from me to fix the liquid soap/shampoo on the shower wall. The food is very bad and monotonous. Every day everything is exactly the same for breakfast/lunch/dinner, always only chicken and turkey, the choice is very small. The worst soups I've ever had. Al inclusiv is a joke. It's actually full board with the addition of bad coffee, even worse juice, beer and diluted coca-cola from 10:00 to 22:00. Breakfast is from 7:30-9:00, the so-called late breakfast from 9:00-9:30 (exactly the same as basic breakfast), lunch from 12:00-13:30, and dinner from 18:00-19:30. And no, you won't get coca-cola at the only pool bar at 09:59 or at 22:01. You also won't get anything for breakfast at 09:31, nor for lunch at 13:31, nor for dinner at 19:31. Everything was put away and closed exactly in a minute.

Underbart att poolen var öppen trots att vi hade blivit informerade om att den skulle vara stängd. Smidigt byte av rum när vi bestämde oss för att stanna längre. Synd att det inte fanns någon filmkanal.

I liked everything, delicious food, friendly staff, if for a budget holiday this is a very good option very close to the sea

The only thing that was not good was a small crack in the room on the wall, so my recommendation is to do at least some cosmetic repairs that would be visually beautiful

Excellent location, close to almost all the major attractions and easily accessible by car or cab

Shower area is a bit too cramped

The location is perfect for those wanting to stay close to the historic old town and the KLEOPATRA beach…. There are several ATMs available right infront of the hotel entrance while major grocery and bar are just within 15 steps away from the entrance too

It’s old and furniture and other appliances are all very dated

Nothing

Absolutely disgusting. We had too book my inlaws into this property for 5 nights after my father in law got ill and ended up in icu in a nearby hospital. I reached out to the hotel prior to them checking in explaining the situation to be told they would look after them. We booked 5 nights they lasted 1. The hotel was dirty, mould in the rooms not a place they could bring my sick father in law once he was out of the hotel. After making complaint to the reception were told to take it up with booking.com which I am currently fighting for a refund as the hotel won't answer any call to them and keeps declining refund. Terrible customer service!

Sehr schmutzig

Vägglöss, sanering pågick, blev flyttad till annat hotell med lägre standard. Undermålig frukost, kackerlackor på rummet, byte av rum 3 gånger.

Relaxed atmosphere with the staff.

No sunbads at the beach included

Good location for me , quiet but close to kleopatra beach

The dirt , the price , bathroom covered in black mould and dirt and other people private hair

It must have been the worst so called all inclusive hotel we’ve ever stayed at. Thank good we only stayed there 1 day. It is supposed to be ranked as a 4 hhhh hotel but was more likely a 2 hh. The food was buffet under specific hours and the so called coffe-break “buffet” was terrible, a few crackers and a biscuit. Dinner was ok, even though the guests seem to think the hotel would run out of food carriyint over filled plates and ate like there was no tomorrow. Disgusting. The beverage section was all artificial juices that tasted like radioactive and coffe from a machine. They should really look into this All inclusive part and start all over. The room was very bad with faded paint broken roof in bathroom and 1 single power socket. The AC was a total joke. We set it for 17 degrees and it barely cooled the room at all. It might have been like 25 in the room after 2 hours. Elevator is a disaster and barely fits 2 persons.

It is very nice place for families and children. Good stuff. Clearance super. Food good.

I like beach too much

Our stay at the hotel went very well. We checked in around midnight and were given a room on the first floor, which of course was not what we had booked, but without any problems the next morning they exchanged us a room on the 5th floor. The room is cleaned daily, karaoke can be heard from the bar after 11 pm but not for long, in principle it’s not a big problem. Regarding food, you will never remain hungry here, the food may be monotonous, but tasty. There was fish and chicken and meat. I would like more selection of fruits. Special thanks to the staff, all the guys are great, they try, they are polite and sociable. There is nothing in the entertainment program, the choice of music is not always good, especially the russian music is just a nightmare. It might be a good idea to invite performers for live music nights. The beach is comfortable and clean, sun loungers were booked only once, all other days we did without them. In general, the hotel deserves its stars, there are opportunities for development, but they are not critical. We wish success to all the staff and thank you for our wonderful holiday with you.

They us an upgrade to another hotel in the City Centre. Called Arfi Enfi City Beach. Rooms are very small

Rooms are very small like a cabin type

Had 7 days stay during last week of July. Excellent location, friendly, cooperative and active staff. Kitchen and service staff especially worked really hard. Taste of food and variety was really good. Pool is small but an added advantage. Nearby store and restaurants. Cleaning lady was very cooperative.

1-private beach sunbeds are not included in all inclusive 2- noise from the road during late night. 3- room was smaller than what it looked like.

We made reservation and paid our familyroom in advance, but when we arrived at the hotel they said hotel is fully booked and there is no room for us !? How its even possible cause we paid 1000€ already!? Reseption said we can have room from another Arsi-hotel on the east beach side. I heard from my friend they did the same to her once.. Its a bit weird if you ask me, but the other hotel was okay too so didnt need to complain. Just saying this, it can happen to you too!

Food

Staff is very nice and kind, rooms and bathrooms are comfortable and clean. Food was good, although I missed more variety (the same food was repeating every third/fourth day) and more traditional dishes (e.g. sigara börek, baklava, kadayıf, künefe etc).

Market in the hotel is expensive. 1.5l water 25TL, next to the hotel is Carrefour 1.5l water costs 5.5TL. Hotel is selling tickets of the beach, which is okay, you always pay the same, but at the they are trying to trick you badly. One day i bought the additional sun umbrella for 75TL, next day the other guy wanted to trick me he said he wants 100TL. Because I started arguing with him in turkish and english that he is trying to trick me and he run away. Those guys at the Beach 6 are so arrogant, they don't even say hi how are you, the rudest people I have ever met. Plus they were screaming at customers arguing with them and cursing them, telling them to f**k o** from their beach and to never return back! Who treats customers like that? And also they don't clean regularly the sunbeds, they are dirty of sand, you have to beg them to clean. They do nothing, just take money. Beach is not so clean. Plus the water at their beach bar is abnormally expensive!!! I bought it just once, 0.5l water costs 50TL!!!! 6 bottles of water 300TL!!! That's almost 9EUR! Everyone was complaining about the prices at the beach! One lady said one beer was 6EUR! First 5days of our stay the bar had free toilet, then they closed the free toilet and opened a new toilet a 50m away but for charging for it 15TL or 0.50EUR per person! But the sea was also not so good, out of 11 days around 7-8 were such high waves and the water was dirty too. I hope hotel will consider talking to owners of the beach, because this is giving very bad experience to the guests.

Human service is very good there - people are making their best to serve clients. Everything is clean, people are glad to help you and to make everything better.

Well, seems this hotel got its 4 stars near 10 years ago or more, or I see no another reason why somewhere I could see things that just shout to be renewed. For example conditioner was REALY old and made strange noises sometimes, some other technics look the same. I can advice also to make sound isolation between room and environment better, to fix the balcony door lock and to make 220v sockets near beds... Yeah, nowdays ALL people use phones and when I made renovation in my apartment 5 yers ago even in that time sockets near beds were required, not just yeasterday,

The food is great, the location is perfect, 2 minutes walk to the beach, 5 minutes to the bus station. For the given price, it's the best choice, if we decide to stay in Alanya again, we will definitely come back to Kleopatra Arsi Hotel.

The room is in need of renovating.

Had a very good stay, food and service was good. Thank you to Eren, he was working the hardest and made our stay comfortable.

The hotel is already outdated, but the location is great. Close to the Cleopatra Beach and everything in walking distance. The food at the hotel was nice. I could stay again though.

Nice place to stay for holiday

Sehr gute Lage,tole Aussicht vom Balkon aus, SPA Bereich gut, netter Personal, Preis-Leistungverhältnis sehr gut

everything good staff location clean moderrn good breakfeast try to get upper floor good view of beach

everything good in hotel

good location

Outdated decor, old and noisy air conditioning, and thin walls can reduce the comfort of your stay. All standard rooms only offer twin beds, which may be inconvenient for some guests. Some rooms have awkward layouts where the toilet is positioned too close to the shower. The lunch and dinner menus are monotonous, and breakfast leaves much to be desired.

Nice hotel close to the center. Good service and cleaniing. Food was ok.

Nice view from 4 floor, the palmtrees lovely, clean room, nice staff

So, the room was fine. All staff extremely helpful, and the food very nice! Extremely clean too. The problem was there was extensive building work going on inside the hotel area, and the wether wasn't good, so we couldn't tolerate the noise which went on near the lobby all day long, except mral times. I had annef on staying more days as the location and food are great, but checked out because of the noise. The poor reception manager, had to endure right next to it!