Baur au Lac

Luxury Hotel

Nothing

Excellent stay and very good location

The staff, the cleanliness, the quietness, the room size and view.

Nothing

My stay at Baur au Lac was genuinely wonderful, and it's one of those hotels that manages to make luxury feel effortless rather than performative. One of the highlights of the trip was swimming in the lake just a few minutes from the hotel. Coming back afterwards to such a peaceful setting felt like the perfect combination of being in the city while still having a sense of escape. What impressed me most was the service. The team struck that rare balance of being attentive without ever feeling intrusive. They seemed to anticipate what guests needed before anyone had to ask, yet every interaction felt warm, natural, and completely genuine. From check-in to the smallest requests, there was a quiet confidence and kindness that made the entire stay feel incredibly comfortable. The food was excellent throughout the visit, but breakfast deserves a special mention. Sitting on the terrace overlooking the beautiful gardens each morning was one of my favourite parts of the day. The setting was calm, the dishes were beautifully prepared, and there was no sense of rush. A truly memorable stay and I hope to return soon. Thank you so much to the whole team.

Very poor service. The room looked completely different from what was advertised on the booking website and was not the room I expected. The hotel did not provide what was promised, which was very disappointing. I would not recommend staying here based on my experience.

Vwey bad

Very bad & weak

Going here soon? How is air con in August?

This hotel truly sell itself, a review is just an added bonus I suppose. It exemplifies true luxury in every aspect. I have been wanting to stay here for quite some time and I got lucky that the rate happens to fall in my favor when making my booking. Would stay here again in a heartbeat.

Everything. Great to be back.

Teile des Frühstücks waren in einem kleinen Einweckglas

I have just concluded a four-night stay at Baur au Lac, and I want to share both what was extraordinary and one practical concern for future guests. The service across every department was, without exaggeration, impeccable. From the moment I arrived, I was struck by the consistency of excellence across every staff member I encountered. The doormen, the reception team, the housekeepers, the valets, and the concierges were each the epitome of professionalism, entirely dedicated to their craft. This kind of consistency is rare in this world, and rarer still among five-star hotels. Even among the great luxury properties, the Baur au Lac holds its own particular standard. One small detail that surprised me: the hotel does not use the modern keycard system. Guests receive an actual physical key that must be returned to the front desk each time you leave the hotel. When you return, the reception staff greet you by name and hand you your key without asking your room number. Every single time. Across all four nights, without exception. It is both slightly uncanny and genuinely impressive that so many guests, names, and room numbers are held in the memory of the front desk team. The concierges likewise remembered my name and room number from the very first day. It is the kind of quiet attentiveness that defines truly great hospitality. The suite itself was lovely, beautifully appointed, and remarkably quiet. Across four nights I never once knew I had a neighbor. The hotel has been operating so long that it has thought of absolutely everything a guest could need. The room and amenities reflect over 175 years of refinement, and it shows in every detail. My one honest concern: I would offer a word of caution regarding the hotel's private car service for full-day excursions. The transportation to and from the airport was excellent and worked seamlessly. However, when I arranged a one-day excursion, the quoted rate was 650 CHF to my destination plus 150 CHF per waiting hour. The way these charges would compound was not made clear in the email correspondence I received in advance. My eight-hour outing ended up costing in excess of 1,500 CHF, a figure I found difficult to justify on any continent. When I raised this, the concierge team explained that this is simply the pricing convention in Switzerland. I would note that during my prior stay at another famous Geneva hotel, I was not charged in this manner. My honest recommendation to future guests is to use the Baur au Lac's transport service for airport transfers, where the value is clear and the service is exceptional, but to arrange a private driver independently for full-day excursions. Setting that one concern aside, the concierges are truly superb. The rooms are graceful, the service is unmatched, and I will only stay at the Baur au Lac when I return to Zurich. A final word to the ownership: please do not sell this hotel to the chain brands. What Baur au Lac offers cannot be manufactured by any hospitality group. It is the product of generations of independent ownership and a culture of care that no acquisition can replicate. The world is losing places like this too quickly. Please, keep it as it is.

We stayed at the Baur Au Lac 14 years ago and loved it then and things have only gotten better. The attention to detail, the decor, and immaculate condition of the property is breathtaking. Our room was full of mirrors and gold and reflected a true sense of quality and luxury. The reception area and main lounge is graceful and elegant and a nice place for drinks or dinner. The star of the show is the restaurant, Marguita, which is beautifully adorned with bright colors and high-end details from floor to ceiling. The hotel is in very good hands and you can tell the owners are determined to present the most beautiful and welcoming environment for their guests. The location is also great for shopping and walking near the lake. We loved our stay.

Tudo.É um Belo Hotel!Tradição e permanência!

My family and I traveled to Zurich for the first time this June 2026. We had the best experience at the Baur Au Lac. The staff were extremely attentive and friendly. The food was delicious as well. The breakfast dining area was stunning. I commented multiple times how I felt like a princess throughout my stay. Would definitely recommend to others!

The location of the Hotel is central location for shopping, restaurants and lake cruise. The staff was amazing the Hotel as a whole was beautiful. From reception, restaurant and rooms were all beautifully decorated and extremely clean.

Timeless discretion and elegance

The best in Zurich

Nothing

Old school service. Wonderful, wonderful, wonderful. We've been here a few times before and we'll be back.

the hotel after renovations is beautiful service was excellent as before and the rooms beautiful

I've stayed at several nice places in Zurich including the Dolder Grand and the Widder. Baur Au Lac is the best in town.

We spent a night at this Hotel for a special celebration and were not disappointed . The rooms and public areas are very smart with an interesting array of art, and the staff friendly and efficient. Conveniently placed for the sites of Zurich .Thoroughly recommended

Tudo excelente

Não tenho o que reclamar

We loved this hotel - great location, great bar and restaurant!

Everything

Beautiful hotel by the lake, with extremely friendly and professional staff. Delicious breakfast. Beautiful room. Stayed already twice, and would like to go back. Felt genuinely welcome.

welcoming staff and service full personnel. Top cleanliness, fast room service, breakfast with various choices, high end interior design and top-notch facilities and restaurants

I have no negative comments to pose

My preferred hotel in Zurich. Perfect location, outstanding service, and a beautiful property with a long history as the city’s leading hotel. I fully enjoyed my short stay at Baur au Lac and will certainly return. The team is truly passionate and attentive, and the way they interact with guests makes you feel genuinely at home. It is also clear that the property is continuously investing in improvements. everything feels very fresh and new things are introduced frequently. Thanks to the entire team for a magical stay.

My first stay and it was fantastic. I had an upgrade, a very nice corner room, thank you 😊 I would like to mention the front office one man, who made the check in and spoke with me in Russian, I am sorry I did not see his name. He was very kind and professional 🙏 The in room dining girl Liya was fantastic , so lieb 🤗 Breakfast delicious! I love the special letter in my room and the pralines , thank you very much 🫶

Kwaliteit. Ligging. Vriendelijk Personeel.

Localização excelente, funcionários educados e prestativos. Concierge dedicados e eficientes.

Perfect location, Landmark in Zurich. Wonderful place to stay, great service, high quality Home away from Home!

Kaikki erittäin ok

Kallis

I can say that I liked everything in this hotel.

non at all

Very expensive

I had best time in Bauer Au Lac, I choose it because of it’s reputation but they excited my expectations. I had such lovely time all hotel staff made me feel special in every corner of the hotel. Absolutely recommend it 🍀

We had a wonderful stay at Baur au Lac. The premises are stunning, the staff are impeccable, and the restaurants and bar are absolutely beautiful—an elegant, world-class experience from start to finish. We will be back

Everything was perfect

Rooms are quiet, well rounded and a cozy hotel. The food was perfect. Staff very friendly and welcoming.

Perhaps a toilet catering for all cultures (shattaf) 😅!

All except the Grand Hall area

There is no public space where hotel guests can just leisurely spend their time at as the grand hall always requires advanced reservation and mostly booked out If you even got a table, the service there was painfully slow and inattentive

Wonderful hotel but sadly with one short fall. Service at the reception (especially Vanessa), the concierge desk and the breakfast room are exceptional. We had a beautiful room and everything we ate and drank was wonderful. Sadly the lobby bar does not really keep up with the rest. Firstly it is important to know that you really need to book a place there a day in advance. If you do get a table do not expect prompt or even friendly service. At least we did not get that. My order of a cup of coffee took almost half an hour, the bill took even longer and both were delivered with attitude. The next morning it was the same moody attitude from different staff. Maybe it is best to grab a coffee somewhere else and enjoy everything else the hotel has to offer, because all the rest is great. We will come back but will give the lobby bar a miss.

Location, ambience, staff warmth, food

Rien un hôtel vieux et petit non conforme au standard d’un palace au regard de son prix.

Tellement les espaces son petit que le bar ainsi que les restaurants sont toujours plein

Luxury & Comfortable Hotel with &Rest Service and Perfect Location in Zurich… Really enjoyed my staylll We will come back to Zurich soon.

שלמות שלמות שלמות

Perfect for an overnight stop on our way to catch the Bernina Express. We stayed at the Baur au Lac and really liked it. The location is amazing — right on the lake and an easy walk to pretty much everything. The gardens and outdoor areas were honestly one of the best parts. We ended up hanging out there at the outdoor bar area more than we expected because it was just so pretty and relaxing. We even got to watch a wedding on the grounds. Our room was nice and comfortable with a good amount of space. Nothing felt worn out or tired, and we slept really well. The staff was great the whole time. Everyone was friendly and easy to talk to, and we never felt rushed or ignored. Breakfast was solid too — fresh options and good coffee - we were a bit rushed and the staff brought our cappuccinos out to us in to go cups as we were getting into our car. Overall, we had a really good experience here. It’s definitely a splurge, but it made our time in Zurich feel special. We’d stay again for sure.

The Baur au Lac is our home in Zurich. Every stay is a highlight. The charming staff provides a warm welcome and looks after every detail to make our stays memorable. The new Marguita Restaurant is a highlight in design, culinary experience with a warm yet uncomplicated service delivery. The Baur's Brasserie is a wonderful classic which we always enjoy to entertain our local friends starting with creative cocktails in the Baur's Bar. The location of the Baur au Lac is the best to experience Zürich's highlights. We will be back. Marie & Will