Royalton Hideaway Negril, An Autograph Collection All-Inclusive Resort - Adults Only

The view was wonderful 😍

Posizione e cibo

Servizi di acqua sport inclusi ma non disponibili e Internet in camera non funzionante

The staff were friendly and approachable.

Guests were put in unfinished rooms with construction debris and no television. The mattress was moist and the sheets were stained. There was a mouse and roach in the rooms. Although the staff were nice, check in, check out, and guest services do not have efficient processes. It took 3 hours to check into our rooms. There is no management on-site in the evenings and staff are unable to make decisions.

They’re are still recovering from hurricane Melissa and all the amenities are not available. They reopened prematurely and did not advise us to allow us to decide whether we wanted to move forward and stay there or use another hotel. The manger kept giving me the round around to Change my room. We had no tv nor phone We had to walk to front desk every time we needed something. They told us the first night room service was 24 hours and then they closed that as well.. One of the days they didn’t have clean towels. I was celebrating my 7th year anniversary and spent my first two days at the front desk. Nothing was resolved

Unorganized

The staff were amazing!

The staff was welcoming and friendly. The food was okay.

Our room was ready 2hrs after check in time. There was a leak in the bathroom ceiling. The app did not work, so no request could be submitted through the medium we were told to use. The phone in the room did not work. The links on the tv did not work. The bed hurt my back.

Twinkle has been really kind and accommodating to me and my wife she made sure we was taking care of at the pool side ….. Anthony

I had an amazing experience at The Royalton Negril. The hospitality is unmatched. The vibe team member Twinkle was outstanding with music & the energy. Aaron the butler was incredible as a hostess making sure his service was A-1. The food & drinks was magnificent. I recommend this resort & I will be back SOON!!!

⭐⭐⭐⭐⭐ The Richards Family We had an absolutely wonderful time at Royalton Negril! From the beautiful resort and relaxing atmosphere to the excellent service and hospitality, our experience was truly memorable. We celebrated A Birthday. The staff were warm, welcoming, and attentive, and we thoroughly enjoyed the food and overall ambiance. Everything came together to make our stay special and enjoyable. Thank you to the entire Royalton Negril team for a fantastic experience. We had a great time and would definitely recommend this resort to anyone looking for an amazing Jamaican getaway. Five stars from us! ⭐⭐⭐⭐⭐

The staff was pleasant , thank you to Miss Kimberly Keddo and Miss Stephanie Reid at the front desk they did and exeptional Job......... The food was good also the pools.. were clean and had good vybz the waiters worked nonestop and yhe vybzteam kept us entertained .

The rooms coukd do with some improvements.

Rayview, people can leave reviews because they may not write the review for months. It doesn’t mean they are fake they are just late.

The Gym experience was excellent, the staff were very professional and they have adequate machines available.They can improve on more back targeted machines and they can also improve with a wider variety of refreshments inside, maybe some energy drinks( natural or artificial) and maybe a few power snacks like nutri bars or protein packed foods.

Jovie was a great aqua fitness instructor. The class was very interesting and fun.

Jovie was a great aquafit instructor. He brought vibes and energy! I loved it.

Exercise was very good big up JOVIE MY INSTRUCTOR!!!!who was great and was very kind and knowledgeable in teaching the aqua fit class at the main pool at royalton negril jamaica.

I’ve seen some negative reviews of The Royalton Negril for this year 2026 and I’m really confused because the hotel as Been shut since November 2025 and re opening August 2026 so how can people leave negative reviews? Please let me know how it’s possible???

This resort runs a scam where they convince you to join their membership. The contract clearly states that they can change the terms whenever they want. So, for $7000 all we got was a discount. No stays, No free weeks. Just a discount on future bookings. Literally nothing they said they were selling us.

We were sold a 5-star luxury holiday experience and paid over £5,000 for 7 nights for what we expected to be an exceptional standard of service and accommodation. Unfortunately, what we received was far from acceptable and fell drastically short of the advertised experience — in fact, at times, it was outright distressing. Upon arrival, we were immediately taken aback by the demand for a $200 security deposit. In all our years of staying at high-end, long-haul resorts, we have never encountered such a request. This raised serious concerns about the type of issues the hotel regularly anticipates from its guests — and sadly, those concerns were soon justified. Our bags were kindly taken to the room, and while the initial impression was passable, closer inspection revealed several alarming problems: * The room was dated and poorly maintained. * There was black mould around the bath seals. * Rust was visible on door handles and inside cupboards. * The entire room smelled damp and musty. * Most shockingly, we discovered cockroaches in the room — which is completely unacceptable and raises serious questions about the hygiene and pest control measures at the property. These were not isolated issues. We spoke to around 50 other guests, many of whom reported the exact same problems with their rooms — all of which should never happen at a resort claiming to be luxury. When we raised our concerns, we were told no alternative rooms were available. As I began getting ready for the evening, I noticed that my brand-new trousers were bleach-stained, clearly due to contact with a surface in the room. I reported this immediately to reception and was sent to Guest Services, where my details were taken. I wasn’t contacted again until 2–3 days later. It was only when a TUI rep noticed my frustration that a formal record was created. Had we brought our children — as we nearly did — I can’t imagine how unsafe and uncomfortable this holiday would have been for them. The room conditions alone posed a genuine health risk. The restaurants also fell drastically short of expectations: * The West Indies restaurant was underwhelming. * The steakhouse experience was appalling. Staff ignored guests and sat openly using their mobile phones. When I challenged them, it led to a direct argument — unacceptable at any hotel, let alone a supposed 5-star resort. * For the pre-wedding dinner, half the guests were refused entry due to a booking error between the butler and restaurant staff. After much back-and-forth with management, we were finally allowed in — but split up across the restaurant, ruining what should have been a special occasion for our friends. The food was disgraceful: frozen steaks thrown straight onto the grill, lumpy and cold mashed potato, and completely flavourless sides. We were visibly able to see into the kitchen — it was shocking. On the day of the wedding, we couldn’t get through to room service — no one answered the phones, and the app was completely unresponsive. Again, this is not remotely acceptable for a premium hotel. No drinks or refreshments offered to the bride throughout the morning. Rainy days had absolutely no backup plan from the hotel — no indoor events, no communication, no effort made to accommodate guests. Worse still, the hygiene around the resort was abysmal. At the beach bars, we saw staff "clean" cups by simply dunking them in a dirty container of water — no soap or proper sanitising. The bar areas were filthy and clearly not wiped down with any regularity. As a result of these shocking conditions, many guests — including my husband — became unwell. He suffered severe sickness and was bedridden for three days. Others experienced throat infections and stomach-related illnesses, which we firmly believe were linked to the lack of cleanliness and poor food hygiene. The staff overall were rude, dismissive and not helpful. They couldn’t care less and would actively gossip and slag you off to their colleagues right in front of you. It was disgusting. In summary, this experience was distressing, unsanitary, and absolutely not the luxury holiday we were promised. The presence of cockroaches, ruined clothing, appalling food, and health risks are completely unacceptable under any circumstance — let alone from a holiday costing over £5,000. I formally requested a full investigation into this matter and appropriate compensation for the physical, emotional, and financial impact this trip has had on us.

We are booked for the Royalton Negril from March 24-31. The booking was made in early September 2015. I was just doing some googling on the resort and found some articles on travel websites that they are closed until August 2026. There is nothing on their website. The most recently posted on their website in December 2025 to come enjoy their splash pad. We have received no contact that our booking is canceled. We were on course to turning up on March 24th to find a closed hotel! I first used reddit to find out that indeed folks thought the hotel was closed. I then spoke to their reservation desk. At first they said they had no information that the hotel was closed, but after a wait confirmed that it is indeed closed until August. They said we were not informed because we booked through a third party. Obviously the hurricane was not their fault and was a horrible thing to happen. But to not let folks know they are not open, that their reservation is cancelled, to keep on posting on social media and not let their own reservations desk no is just shocking.

This was my fifth stay at an all-inclusive resort, my second in Jamaica. I’m very forgiving when it comes to minor things at the resort such as air-conditioning not working, bugs, issues with rooms, etc. So for me to leave a one star review says a lot. This hotel cost us almost $500 Canadian per night. It’s not worth half of that. Only one restaurant was open per day. And their menu options were very limited. Half of the hotel was under renovation so room requests weren’t being honored. The food at the buffet was terrible. They had the same food every day, and what they had out for supper one night would be out at breakfast the next day. I also have a food allergy and they insisted on making me special food - which I would stand around the buffet for 45mins waiting for every meal. By the time I got my food, the rest of my family was ready to leave the buffet. They ran out of supplies to make drinks at the bars every single day, specifically the juice mixes, fresh fruit and slush. So if you want fruity tropical drinks you won’t get them here reliably. The jerk hut at the pool ran out of food very quickly every day. If you were at the end of the line, you weren’t getting fed. Don’t depend on the golf carts to get you around, because there aren’t very many and they’re usually parked with no staff around them. The entertainment was mediocre at best. Don’t expect the front desk staff to help you with anything, they are very rude and not accommodating. I will say that the resort was clean, and so were the rooms. We went during off-season so we were able to get seats at the pool easily. We rented a cabana one day and had phenomenal service - it was the best day of our entire trip. This may have been a five star resort once upon a time, but it must definitely is not anymore. If you’re looking for a four/five star stay, you won’t get it here.

Rude staff and my butler Damion Dixon was the worst person ever. Customer service was awful. I Do not recommend this resort.

Been here 3 times now . On the whole a great hotel with lots of evening atmosphere.. the bars are a pretty lively scene not like your usual quiet Tui it’s more like an ordinary bar / club . One night they did a wear white silent disco outside and they really went to town they had girls dancing in hoops on pillars and djs who thought they were in London! But it all is quite tame and quiets down I think around 12 . The days are very relaxing by the pool or by the sea. The pool does have some competitions going on so I tended to go to a quiet spot by beach. Bar service varied greatly .. by the pool it was very poor .. infact in fact I felt the waitress didn’t like me as she practically threw the drinks at me but in contrast the evening bar staff were amazing and very happy showing off their cocktail skills and even remembering your drink choice! The place is very clean and generally staff are happy and keen to help. I don’t know how they faired with the storm and I do hope they get bk to normal if they were effected. I would say that you can’t easily see the infamous Negril sunset from this hotel as they have allowed building that stops it. If that is what you are after I would recommend going to hotel around the corner I think it’s now a Karissma Azul hotel it used to be the Tui Sensatori . This is much quieter place if that’s what you are after!

The room with the swim up pool was beautiful

I didn’t like the customer service at the front desk. It took a whole day for them to honor my voucher , no one told me there was a guest services. The restaurants were booked . The food was below average. There should be at least one restaurant open at all times or some place to purchase food.

I enjoyed the overall vibe of the resort Laid back No pressure Good entertainment day and evening Enough food choices for most Beach is awesome The views at sunset 🌇 Simply a sight to behold And yes I'd return Making plans 2026!! It is what it is The Royalton Negril

The restaurants were closed during my time there A great disappointment

Dont go here. Water was hard to find . I had to go to the front desk often for water because the gellato / ice cream shop had none. Restaurants were hard to book we were subject to eating buffet( food was not good)... we got locked out of pur room and safe. We were approached on the beach for spa services- needing to change appointment, but they refused we were charged full price for services not rendered. This place was a drunken mess!!! The shower in our room flickered the whole time we showered during our stay - the water was weak and sewage was girgiling on the right sink .. alcohol was only served on the beach no water available..we did I excursion and one of the workers on the boat was portraying himself as horney he was humping poles and being very nasty with some woman. There is a full on nude beach next to negril beach. It was uncomfortable to see penisis and vaginas sprung up as legs straddled the lounge bed. The locals are very pushy so dont walk alone. I can best describe Jamaica Negril as HEDONISM. I will never come back !!!!

This was our first time in Jamaica and loved it! Resort is a bit of a drive from the airport but we booked a private transfer- very comfortable drive. Resort grounds are gorgeous- service can be a bit spotty especially at coffee shop and restaurants. Beautiful lobby, great entertainment. Would highly recommend!

We vacationed at the Royalton Negril in October, pre hurricane, on the Diamond Club side. We only came to this resort because a group of friends wanted to come here and weren’t listening to our worries about the reviews we had seen about the resort. So we came with hopes we would be proven wrong, but we were only even more affirmed in our original stance. The review below will be choppy and the grammar won’t be perfect, but I have no desire to perfect this as this resort isn’t worth any more of my time. Zen Restaurant: Very plain presentation, nothing special about the entrees. The appetizers were good, but extremely small portions and the tiniest sushi I’ve ever seen. No gyoza, fried ice cream, or coconut brûlée (all of which we wanted to order). The waitress wasn’t happy to serve us either, even from the very beginning. We were told “no” or “we don’t have that here” to things a lot, mainly for the bar and the options we wanted to drink. Had to sit our party of 8 as 4 and 4, but not a deal breaker. Calypso Restaurant: Right next to the live band at the bar outside and no one at our table could talk it was so loud. It was so rude and not thought out by the resort. The food was not notable, just plain and simple. Nothing fancy. They were also out of a few items on the menu when we all ordered. El Dorado Restaurant: Best food at the resort. Plastic cups were served for some of the drinks, which wasn’t classy. Yellow dressing on the salad tasted like straight up yellow mustard. They had good presentation for the food and the service was fine. French Restaurant: Closed for renovations the entire time we were there. Hunters Restaurant: Decent options. The food was alright. Could’ve been warmer. The server was nice and got vegan food from the buffet for the vegan in our group. No chef ever came out when requested to see what they would make for the vegan, and almost every other all inclusive we’ve been to on other islands or countries have done that. This resort was very inhospitable to the dietary restrictions of their customers. Grazie Restaurant: Just meh Italian. They were out of a few things we really wanted to order. Only had one dessert of the four listed available. The chicken parmesan was nice, warm, and big. Pizza here was better than most resorts have. It was the best you could expect for Italian food at a Jamaican resort. It was annoying that they wouldn’t let you modify any pizzas at lunchtime. It was all or nothing. Armadillo Restaurant: This was the one place that had everything we wanted to order and we weren’t told “no” to anything. Our waiter was actually nice and helpful here. We ordered fries that were supposed to have truffle, parmesan and parsley or something like that, and some sort of Dallas mac and cheese, both with fancy names and descriptions I can’t remember. When they arrived, they were just plain fries from the buffet and mac and cheese that you could tell had been at the kids buffet for lunch. Pictures will be attached of them. Coffee Bar: Good options. Nice and hot coffee. Ice cream and pastry choices that we were told were made the day of, or at least in house. Never had kahlua during the weekdays, even though other bars would have it, this one just never restocked. Which was extremely annoying, and they even had drinks on their menu with kahlua, but had to either substitute it with something else or not make the drink entirely. It gets a little annoying after a while when you have 7 mornings there and 4-5 you’re told “we don’t have that”, but can see it across the lobby at another bar… Jerk Hut: The workers here were extremely rude. Like I’ve never seen shade thrown like that to a customer before so fast. The food was fine and seemed like fresh meat. Sides were just from the buffet, like everywhere else. Unfortunately they throw the leftovers off the back of their stations and the birds flock to them and it’s horrible for their stomachs to process carbs and human food like that. So that was very disappointing to see. Buffet: The buffet doesn’t have high quality liquors that diamond club would come with, and you’re only in luck if your server will walk to another bar nearby to get you some. The morning only has vodka and champagne. They will say no to baileys and such, unless you have someone who will go get it for you. Our Room: We booked the Penthouse room, diamond club level. No welcome champagne. No wine for the room. No welcome fruit. No snacks given in the mini bar. No robes. Our bed was shaped like a V when we arrived (so you both roll toward the middle when you sleep), which thankfully they changed out on day 2. I have a picture of it here that’s very visible. There was no curtain for the bathroom window, so the beach could see in very clearly and we had to hang towels on the porch to keep people from seeing in. The curtains provided couldn’t slide well, if at all, and some were longer in height than others, so it left a foot gap at the floor for light to enter on one half of the blinds. So we essentially kept the blinds closed during our stay, which was sad since the view was so nice. The penthouse pool was leaning to the side and you could tell the base was all messed up. The sliding doors for the bathroom were SO hard to move and noisy. The ABC TV station shows the screen but doesn’t play volume. ESPN worked fine for both. The room in its entirety was very beaten down and it was good they were at least aware of it enough to renovate, we just sadly weren’t there before it was done. Things were dirty and I didn’t wanna know how much mold was behind the walls and in the cracks. We also couldn’t figure out the light switches in the room to save our lives. You have to hit like 4 buttons on 4 different walls to figure out the secret code, and we never could solve it the entire week we were there. Beach: Extremelyyy annoying beach walkers trying to sell goods or services. Boats go right by the buoys bringing waves to the beach and annoyingly yelling at people asking if they want a ride. The water was at least nice and clear and had good sand. Jellyfish are there so beware. We’d see someone get stung once or twice a day. The resort is next to a nudist beach at couples, so if you’re walking the beach or near building 1 on the diamond club side, beware. The beach huts were always out of towels. You had to be down when they opened to be able to grab one. So just hang onto yours for the week and let it dry outside overnight. And honestly, if you can bring your own, I would. They seemed really old and dingy and who wants an all brown towel?? Pool: The pool level at the diamond club side was a good 2-3 feet lower than it should’ve been for half our time there. You could see the seats at the pool bar it was so low, and no one could tell us why it wasn’t being filled up. Spa: We went for the free hydrotherapy we got with our diamond club purchase. We have been to one before and enjoyed the process and had someone walk you through everything, taking you to different stations and such, along with a 10 minute neck and head massage. We went to this spa expecting the same thing and it was so different. Someone shows you where things are, and then leaves you. It’s just a dry sauna, wet sauna (which wasn’t working), and the hot and cold pools with jets. However, the hot and cold pools were the same temperature. Both like bath water almost, not hot and not cold. I think we left after 20 minutes and that was with 10 minutes in the sauna and 5 of figuring out what to do. General Thoughts: The restaurants all had the same side dishes it seemed, and half the time it wasn’t even what it was entirely described as. The a la carte restaurants had nothing special that wasn’t at the buffet. We sadly “enjoyed” the food at the buffet more than the a la carte restaurants, which means a resort is not one you want to come to if that’s the case. Their buffalo sauce is sweet and tomato-y, not spicy. So if you order the buffalo wings at the pool bar, be prepared. Lots of plastic silverware and cups at the dinner bars, not a lot of glass, which is annoying and not classy. It’s extremely hard to get a reservation for dinner spots, especially if you have more than 2 people in your party. We were with a group of 8 people, and it was like pulling teeth to get reservations together, if at all. Some nights we were sitting 4 and 4. One person finally had to put his foot down and speak with a manager for us to be able to have our group time together for dinner and be accommodated. There was no umbrella in the room even though we were told we should’ve had one, so we had to work on that later with our butler since it rained in the afternoon almost everyday. Also we arrived with no welcome champagne bottle, no in room wine bottle, no robes, and no welcome fruit and snacks. Thankfully he brought us all of those the day or two before we left after I realized what we were supposed to have them with the diamond club. All of these things were included in the diamond club, but sadly we didn’t get them when we were supposed to in order to be able to enjoy them during our stay. So be sure to check the website on what you’re entitled to have on your stay. Our butlers were fine, but I wouldn’t write home about them. They seemed to do their best and get what we needed, but they also ruined our anniversary night plans for my husband who asked them to decorate our room after we had gone to dinner (they knew when it was because they booked it), and we walked in from the pool to find them in our room… So he was extremely upset since that’s not what he had told them to do and he had even more balloons and gifts to set out along with what they did. So not necessarily the best service on their end and he lost the surprise he had been planning for me. Everywhere is HOT indoors, even in October. Bring an automatic or manual fan with you, there’s no way to enjoy dinner without one. The food’s bad enough there, so don’t let the heat make it even worse. The only place we found friendly servers and staff was at the Hideaway side. They were fun and nice and wanted to have a conversation, unlike the family side. One night around midnight we were leaving the main lobby to head back to our room all the way over at building 1. It was pouring down rain and other people were stranded too. There’s a shuttle that goes around, but there wasn’t a driver in sight for maybe 10-15 minutes of waiting, even though there was a golf cart right there. My husband went to the lobby upstairs and asked for a ride, the worker playing on his cellphone behind the desk said he would call someone. Another 10 minutes go by, and nothing appears, so my husband goes back up. He’s met with, “oh really, let me call the night manager again.” Another 5 minutes go by and we know this isn’t working, so my husband went up and stood there and told him to get someone now, and the man proceeded to walk a few steps, open a door, and the person in the room he opened the door to was the manager who took us. He just never told him, or the manager didn’t care. When we got in the soaking wet cart with everyone else crammed in, the manager kept apologizing to us, and clearly knew he had messed up. We were heated. This on top of everything else the resort had failed on. And this of course could have been avoided if we had been given an umbrella in the room to begin with. This was the worst vacation we have ever been on and we will never return to Royalton Negril. We feel awful for the people affected by the recent hurricane and all the devastation that was caused, but even if they started this hotel from the ground up again, we would not return.

Our stay was extremely disappointing from the very beginning. The room we were initially given had no working air conditioning, and the bathtub jacuzzi was also not functioning. We reported both issues immediately, yet it took over 24 hours for anyone to come and inspect them. Even after the attempted repairs, neither issue was resolved. We were only moved to another room after 48 hours, which is completely unacceptable. Unfortunately, during this time we were also stranded due to Hurricane Melissa. Understandably, services were affected by the hurricane; however, the food provided afterwards was very poor, there were no proper services, and we repeatedly had to ask and beg for basic items such as towels. Given the extraordinary circumstances and the additional days we were forced to stay due to being stranded, we reasonably expected some form of consideration or discount. Instead, the hotel demanded full payment, despite the significant lack of service. This is particularly disappointing as hotels are normally insured for unforeseen incidents such as natural disasters. This was our first visit to Jamaica, and sadly, this experience has left us with a very negative impression. I do not see myself returning anytime soon.

This hotel was a huge disappointment. It is definitely not a five star it’s in desperate need of repair prior to hurricane Melissa hitting the hotel and destroying it because he was in poor repair before. The management of the hotel were not customer friendly at all they come back on basic items for your room. There was a lot of repair Old dated furniture fixtures and fittings. It’s definitely not a five star hotel and should not have a signature Brand definitely not. Most of the restaurants were closed was very hard to get reservations. The entertainment was poor and non-cultural it was very difficult to get a Jamaican experience whilst in this hotel. A lot of the outdoor areas were very poorly kept in and in need of the repair.

See above

Staff was patient

Staff

The wonderful room .. jacuzzi bath with sea view 🤩 I stayed when Hurricane Melissa hit the island of Jamaica, the staff were wonderful and took great care of us. So sorry for the damage caused to this wonderful hotel.

Absolutely nothing

Gift shop prices are extremely overpriced. A bag of chips was $15 USD. We were there during hurricane Melissa and the prices were never marked down. Basic pain relief pills and tampons were ridiculous. Comparing to Couples Resort next door, who was also overpriced was $10USD, during the the hurricane. A rip off to all customers especially during an emergency.

Don’t waste your money staying here. It s definitely not a 5* hotel. From the moment we got there we were told no for everything. Asked for mojito. No mint one night, no rum another. The short drinks we got tasted like paint stripper. The only soft drinks you could get were coke, sprite and ginger ale. Told no tea for breakfast or it had finished. Complained to tui the said it might be the case they just need to buy some and will send some to our room. Only two tea bags turned up for a fortnights holiday. Had to get a taxi to the supermarket to buy our own tea. No tea in the coffee shop shop either had to us sour own. But the girls in there were lovely. Always happy to joke and smile. Was told there was no beer in the buffet either and you could go upstairs to lobby. Also shouted at in the buffet for sitting in an area that supposed to be closed. Nothing to say it was closed off. All the tables were laid. The waitress then went on to say to other guest can you translate for me as they’re not listening and I don’t get paid enough for this. The cleaner told my daughter it was because of the birds. The birds were everywhere and would take food off your plates ? The restaurant s were another issue. We weren’t told they would only be open one day a week. Nothing on the tui site to say this and nothing on the Royalton site. Couldn’t book on the app as it just kept saying too many or closed. Went to concierge, said keep trying for a cancellation. Back to tui to complain. Tui did book us into the restaurant . The hotel is on a stunning bay. Clear warm water and lots of sea life. But the beach we used wasn’t cleaned. Broken glasses in the Sand, full glasses of drinks, wet towels. The hideaway and diamond club beaches were always. clean. No beach service of drinks either. It’s the first hotel in the Caribbean we come across that doesn’t off this or is selective on the which guest get it. You’d think this would be a service at a 5* hotel. We weren’t allowed to walked around the side of the hideaway. Again never had a problem at other hotels. What did they think we were going to do ? Plates of food was left in the corridors then moved to lifts. This was left there for days. When it rained the ceiling leaked in the foyer and they put towels down. When we come down at 6 am one morning part of the ceiling had come down in the lobby. It was cleaned up then yoga mats put in that area for the class. How do they know it was safe without doing checks. We were told the martini would be closed for renovation. It wasn’t and was below our room pumping music out full pelt to two in the morning. Fine if you like this sort of thing. We waited two years for this holiday and it was just awful. So stressful. It s not a 5* hotel if you pay standard money.

It’s been an horrible experience we checked into a rm with no air they sent someone no change wouldn’t change our room mini bar was not stocked upon check-in never stocked until next day all the amenities that supposed to come with trip they stop Hurricane started today no food and they still want to charge us extra money for going over our check out date

My third trip to Jamaica, and my 1st and last visit to Negril. After traveling over an hour from the airport one would expect the trip to be well worth it, NOPE. My credit card was charged the booking balance twice at check-in, I've been back from my trip for more than a week and I am still trying to recover my funds. The hotel is not clean---the elevators, halls, and rooms are not clean. There was left over food in our microwave, a bug in the tub (that sat for more than a day), room service plates stayed in our room for 2 days, the food was repetitive, some staff were not at all friendly, they ran out of everything (towels, food, liquor, hospitability, and respect). I will never travel back to this or another Royalton resort. There is no way this place should be rated as high as it is. My advice is to separate the general guest reviews from the diamond club reviews.

Our stay was awesome, even when though everyone was preparing for the hurricane, we enjoyed our self and our safety was their priority

Myself and my husband decided to chose the Royalton for our honeymoon, which is just amazing! The only downfall I would say is the charge you have to put your card details incase you loose your bracelet is 150 dollars per one on a credit card, which isn’t something I would normally bring on holiday But once we had our bag taken to the room, we settled in nicely! The staff are amazing from the lady who give a drink saying welcome home! We were looked after a few times by some lovely waiters / waitresses, the ones who stood out for us were Kenton, who looked after us in Hunter Steakhouse, and Keith in Gourmet Marche, what a lovely lovely man, a credit to your team both members! So friendly and both of them made our visit amazing! The vibe team were great too, we were staying in the hideaway part! We liked the idea of the prime traveller club and was mentioned in the best way, but just wasn’t the best idea for us at this stage but would defiantly go and have a chat again on another holiday! Once the hurricane does hit the staff have been amazing, making sure everyone is safe! Fingers crossed Royalton does not have much impact from the storm😇

Our experience at the Royalton was amazing. Star fire is the most amazing entertainer I have ever come across and she made our holiday and my sisters wedding the best there could be. We will miss her a lot and will definitely return to Jamaica to visit her again x

No TV for 2 days now. Male staff harass the Single women guess are constantly asked for dates and saying things like I wish I was your husband as they wall past you. 3 cockroaches in my room and only 1 restaurant open a night when it is advertised 9. No Wrays Jamaican made rum! Male staff using the women's washrooms. I feel like I am on the show 90 Day Finance and I am 63. My sister is at this hotel now and she is experiencing the same things. Now they are giving her 2 beers for restocking for 2 people a day for the room. We both had Luxury Suites!

DO NOT WASTE YOUR MONEY OR TIME GOING TO THIS RESORT! Our room was nice and kept clean daily. AC temp was perfect. The lady that checked us in was kind and attentive to our request. That’s all that was good with check in. Sales people… Every time you walked by you were asked to do an excursion no matter how many times you walked by the same people in one day. They asked and asked and asked. Swim up bar… Very limited in drink selection and ran out of items by early afternoon. We had to take a walk to other bars to get the drinks we wanted. Attitudes sucked from all of them except for Sabrina. She was cool and pleasant. Buffet restaurant… Food and drinks were horrible! I never expect a lot at all inclusive but running out of food and items for drinks is unacceptable! Serving guests with attitudes and hostility is unacceptable! I could not figure out why were they so damn angry! Beach and pool… Not having beach towels daily is unacceptable! Towel hut opened at 9:00. No towels available at 9:00 on first day. Towels ran out by 10:00 on second day. We had to walk back and forth hoping we catch a clean batch of towels before they would run out. Yes they ran out everyday. Every time you walked by you were asked to do an excursion no matter how many times you walked by the same people in one day. They asked and asked and asked. Our driver said everything is good in Jamaica… yes I agree for my past few trips to Jamaica but definitely not this one!! After that LONG LONG LONG ride to get to Negril only yo stay at a resort that should be closed down. The island and view of course is beautiful but Royalton Negril Resort is HORRIBLE!

This might take a minute so sit back and relax ☺️ This is my 5th Royalton and my second time at this resort. The first time was back during 2020. Food; great! Customer service 10! Accommodation 11/10! I had such a great experience I HAD to come back right??? Traveled back earlier this month and it was a NIGHTMARE! No air in our bedroom, leaking one of our bathrooms, paint everywhere! On the mirrors and floors, the jet tub didn’t work ROACHES!!! In our bathroom! I was absolutely disgusted with Royalton and their staff! All they kept doing is apologizing… I told them that I’m tired of apologies show me the money! I wrote a 2 page complaint and emailed everyone I could with my complaints. Don’t waste your money! Go somewhere else !

Our experience at Royalton Negril was everything we hoped for and more. The ambiance, the rooms, the staff and the food were amazing. We truly enjoyed our stay and would recommend without hesitation.

Cons: Only one restaurant opens each night, and the food was a 6 out of ten when you ate there. Cold sides, meat was always not to order. You also could not get hot fries anywhere but the sports bar. The beach is beautiful but there is not enough staff to clean it up so it's like an ash tray. Butts and chicken bones all over the place that attract the ants, and it smells. Too many sugar drinks like most. The towels situation is silly; they run out before 2 p.m. Only two beers per room is another silly rule every 24 hours. It is very dark when walking at night to any of the areas for dinner. They need to fix that. Pros: The staff is a 9/10, there is always one in each department that loves to abuse their power. The jerk hut was really good. Only one bartender at the main lobby bar who knows how to make a drink! She has taken bartending courses and knows it's a five-star hotel, so you expect more. I forgot her name, but she is a tall skinny girl who is always moving. The room was nice with the view. All in all, I have been all over Jamaica in hotels and this was my least favorite. Not luxury and not a 5 star.

That all staff across all areas were welcoming and accommodating to your needs. Made me feel very comfortable and happy as a lone traveller

Can't think of anything

Here now and very disappointed. Location is beautiful and staff are lovely. BUT there are major issues, which are down to poor management. We have stayed in Royalton hotels before so expected the same quality and hospitality. Check-in service was appalling. No concierge to greet us from the bus and unable to check-in to Diamond Club at main reception. Sat for 45mins with no drink offered, not even water, until I complained again at reception. It was just gone 10pm when we arrived. We were told that DC reception closed at 11pm… and yet it wasn’t until I complained again at 10.45pm that the new shift at the main reception miraculously were able to check us in. A terrible start! Room is large and swim-up is nice (Building 1) that we paid extra for, using the Royalton app before we arrived. Constantly having to ask for items to be replenished in our mini-bar, like water and soft drinks, coffee pods for machine, no sugar, teaspoons, cups, glasses… things we would expect automatically to be supplied. Towels not replaced as part of daily housekeeping when dirty ones returned. Pool towels run out on a daily basis at stations around the resort, drinks unavailable behind the bars such as gin, whisky, etc. No mint, no tomato juice, no fresh fruit for smoothies or milkshakes. Restaurants only open on rotation, so not all available every night as we had expected. Limited menu choices with many things not available. Having to rely on butlers to make reservations. Buffet at the Marche doesn’t even have things like fresh tomatoes, mushrooms, avocado. Toilets around the resort run out of toilet paper, flushes don’t work, no soap in dispensers, no paper hand towels. This is basic hygiene. Entertainment at the main stage in the evenings is very lack-lustre and poor at best. It’s all very half-hearted and certainly not a full programme. Many UK visitors complaining about the same issues. TUI Reps on resort never around, despite leaving notes on their desk asking them to contact us. Eventually managed to track one down 5 days in to our holiday. We’ve logged official complaint and have been offered compensation. However, we will never stay at a Royalton hotel again. And feel that TUI are miss-selling a 5 star resort and all it should offer. This is definitely NOT a 5 star resort. Jamaica is beautiful and so are the people/vibe here. But this is a real let-down for people paying a lot of money for a “dream” holiday. If we had known that the resort was operating on limited service and half the capacity, we would have changed hotel before arriving here. It could be so much better and should be representative of what guests are paying for and expect to receive.

A few team members were excellent

There was debris in the water (shower, toilet and tub) The room service options were very limited.

Overall, the experience was great. There were just constant lack of beach towels, so there were many days where we had to run back to our room dripping wet from the pool/beach. Other than that, food was great, beach was awesome, and their entertainments were extremely fun. We also had excellent butlers, Sheldon and Roshaun, who made sure we were comfortable and having a great time. Even going to lengths as providing us with beach towels when there weren’t any available.

The resort has beautiful grounds and an absolutely beautiful location, with that said we stayed DC and from the very beginning it was an unpleasant experience majority of the staff where not welcoming at all, they definitely have the wrong people in the wrong positions. Hostesses where not welcoming at any restaurant waitresses all seemed to have attitudes. Rooms had issues one of the couples we went with had no air for 2 days and only a fan was offered, our room which was a penthouse had issues and we had no choice but to be relocated to another building away from the couples we traveled with just an utter mess the first 2 days of our trip. With ALLLL that said their where 3 people who went above and beyond to make our stay as smooth as possible once they were aware of the issues Brian our Butler was absolutely the BEST we ever had absolutely Amazing if you go and stay Hideaway please request him you will not be disappointed, Maxine propert manager was also Amazing once she found out what was happening she absolutely turned the trip around and made sure all 3 couples were taken care of and last but not least Tiffany who worked o the Score bar was amazing if it weren't for these 3 people we would have all relocated to another resort. They definitely understood what customer service meant and saved our trip.

I almost never write reviews, but my recent stay was such a terrible experience that I feel I have to warn others. From the moment I arrived, things were off. The property looked nothing like the photos — what was advertised as clean, comfortable, and well-kept was actually dirty, run-down, and clearly neglected. The staff didn’t make things any better. Every interaction felt like a confrontation. They were dismissive and rude, and anytime I brought up a concern, I was met with attitude instead of help. The worst part was the roach infestation in my room. Seeing roaches crawling around was disgusting and completely unacceptable. When I switched rooms, I was hit with a horrible odor that made it hard to breathe and even triggered my immune system disorder. It turned an already bad experience into something genuinely unsafe. To make matters worse, out of nine restaurants on the property, only one was open — and the food there was awful. Most of what I ordered was cold, poorly made, or just unavailable. For a resort, that’s ridiculous. Then, to top it all off, guest services offered me a beach cabana only if I signed a release of claim. That felt incredibly unethical, like they were trying to dodge responsibility instead of making things right. Overall, this stay was beyond disappointing. Between the false advertising, health hazards, rude service, and terrible food, I wouldn’t recommend this place to anyone. I sincerely hope management steps up and fixes these issues, because right now, it’s unacceptable.

Place is horrible , staff not friendly most of them from the jerk hut to the Martini bar , the beach bar employees nice and bar in main lobby employees nice, the sports bar is trash , even check in experience was TERRIBLE given no information and conned into going on a 90 minute presentation to buy a vacation package really just a time share the sales people were horrible, pool towels gone by noon , bath towels hard az heck, Mimi bar stacked once in 5 days, and can’t get a reservation in a restaurant. To the management save your apology response you know this place is horrible do better waste of my hard earned money, I WILL NEVER VISIT A ROYALTON PROPERTY EVER AGAIN AND I ASSURE YOU I WILL MAKE SURE EVERYONE I KNOW THINKS FIRST , IF YOUR THINKING ABOUT COMIG HERE …..AND TO THE MANAGEMENT SAVE IT ,

We came to Royalton Negril as a group of 18 people to enjoy Jamaica’s culture—not just the beaches and food, but also the music. When we first arrived, there was reggae playing and the atmosphere was perfect, authentic, and vibrant. But we were shocked and disappointed to learn that someone from head office told the staff not to play reggae or cultural music anymore. That’s the very heart of Jamaica! We came here for the culture, the energy, and the vibe that reggae brings. Taking that away makes the resort feel generic, like it could be anywhere in the world. It feels like the very soul of Jamaica is being silenced. We didn’t come here to listen to YMCA, Justine Bieber, 90’s freestyle, slow jams or 80’s oldies! C’mon Royalton, do better. We need the reggae vibes back— at least Bob Marley, lovers rock, cultural Jamaican music, what’s wrong with that?? Please bring reggae vibes back - that’s what makes Jamaica, Jamaica. We still have a few days left here and we truly hope management reconsiders this policy and allows reggae and cultural music to be played again. Guests like us travel here to experience the real Jamaica, and music is a huge part of that. Aside from that everything else has been bless -great hotel, food and staff…but poor music decisions.

Butler service using the what's app, they were very attentive and did enhance the experience along with the kids club family very nice people and caring for kids. That's where my experience of enjoyment ends at this royalton NEGRIL. To give you an overall understanding of my unpleasant demeanor, this was a family celebration for my wifes 40th birthday, just us 2 and our 2 kids. I booked their top tier(we thought) Penthouse 1 bedroom suite Diamond Club. Diamond club is what they upsell you on for added amneties, luxury room and service. We found out that Diamond club is a money swindle tier that just sound great. You get none of the real amneties unless you pay into this yearly/monthly membership program. Our room was DIRTY and that's being nice to say I would use Filthy the couch had huge stain along the sides and top, when pulled out the thin topper was crumbled and falling off. The lounger in the bedroom had a "Footprint an actual right footprint still visible imprinted. The floor was loosely swept as we took off our shoes and quickly put them back on after feeling the floor dirt. The rooftop jacuzzi was freshly painted, cheaply we got in and the paint rubbed off on us everywhere. Stepping out the room the Diamond club rooms are in back of the resort, the have only two cart to help you get from back to front and they don't run looking to pick up they have to be called and it take them 10 to 15 mins to respond as they act like it's not in the job description I scheduled a pick up on our leave date and the cart never showed i had to take all our luggage from the back of the property to the front by hand myself (Pathetic service) No one wanted offer help or greeted me as we walked to the front. Another lackluster Diamond club perk that's not a perk. Even with Diamond club were its stated you will have preferred resturant reservations (LIES) we were only able to book the steakhouse and not be able to sit at the hibachi, had to sit outdoor seating for Japanese over a 5 day trip. Employees don't make you feel at home, welcomed or wanted. I tip for all services little or big and from our past visits to jamaica I average about $250 I brought $300 this trip and I returned with $225 their service is horrid. I WOULD NEVER RECOMMEND OR RETURN TO THIS RESORT AND ALMOST MAKES ME NEVER WANT TO RETURN TO JAMAICA! ID RATHER SPEND MY MONEY IN MEXICO WITH A BETTER RESORT COMPANY.

This was myself first all inclusive resort as well as my husbands, most staff are attentive but you can tell some are tired and over worked. We purchased the diamond club experience and felt it was lackluster and not worth it. Our butlers were great, however the room had some issues and some obvious wear and tear. The biggest issue however is activities and food, you are hassled as soon as you step out of your room to purchase expensive excursions, and will be pressured to do so. Activities just on the resort are lackluster as well, as the diamond club pool had leaking issues constantly and the water pressure was very very low and you could barely swim in the water. The second extremely glaring issue is how awful the food is. When getting reservations at the restaurant, you would expect for the food to be decent as these are diamond club restaurants but they were awful. Food came out cold, or just warm not freshly made. Bland flavor and cuts of meat. The steakhouse was especially awful, as it was extremely salty and the Mac and cheese was just over boiled noodles in an awful “cheese sauce”. The room service was also awful, they never had anything in stock, and would forget some times you ordered as well. The only decent food there was the pizza. Alot of the food tasted like Walmart items, ESPECIALLY the desserts and Walmart items are okay, but not if you’re paying 3k for a wonderful experience. Overall the staff was okay, butlers were great but everything else was terrible. I would not recommend coming to this resort, I would save your money and look for a different all inclusive resort.

The beach is great. Calm, clean, plenty of chairs with shade. The pools are good, bartenders & servers get the job done, although none are very friendly. The ladies at the Sand bar are the nicest I’ve encountered in the whole place. The vibe team have some great people, but there is still not much going on. The towel situation is pathetic, thankfully the room butlers starting bringing us towels each day, since there are rarely any available at stand. We stayed in a one bedroom suite in diamond club building 2. Room was clean, however a bit run down. On day 3 the ceiling started leaking into room. Must have diamond club butler to get restaurant reservations, since website doesn’t work and doesn’t have correct schedule. Food is poor to mediocre at restaurants and buffet. This will be our last stay a Royalton, due to quality of food. Will be our last stay in Jamaica due to the service. Other than the beach, we preferred Royalton Cancun.

I am currently at the Royalton Negril until the weekend. The setting of the hotel is lovely, picturesque views. 1. You have to request for the mini bar to be restocked daily. Otherwise, it will not be refilled, as we found out. 2. There is too much salt in the food, which would be really tasty but is ruined. Several people were saying the same thing. We are trying to avoid hypertension. 3. Booked the Calypso restaurant last night for 8 pm. Didn't get in until 8.45 as they do a block booking for several guests, and then it's first come, first serve basis. Apparently, they had to wash the cutlery was given. The salmon cake was too salty to eat, and the fish fritters slightly less salty. The pepper pot soup was nowhere near a jamaican dish. It was water, salt, a teaspoon of greens, and no flavour, not edible. There was no snapper, so I couldn't have any of the fish dishes. The ribs were pure fat 2 out of 3 of our dishes. One of us ended up rushing to the buffet 10 minutes before closure. You should not be running out of food, low season or not. Would be ice to have some patties where they serve jerk chicken or in the gelatto shop. as again, the food truck is not open on the app, it stated open. We are Jamaicans. 4. No, do not disturb signage. Every day, we have to endure the domestic staff knocking and trying to open the door. 5. Premium drinks for Diamond Club members are not worth the extra. Might as well pay less and go to Riu . The only things that are much better are the rooms and musical entertainment. The app takes away responsibility from the staff to check the rooms and top-up. We have a Swim up room, but there is no incentive to use it because you have to keep going to the bar for a drink. Diamond Club can only use the spa/steam for free, 45 USD per day for non Diamond Club members. Some of the staff are unhappy and look miserable. They work hard and should be treated well. The entertainment staff were more engaging 2 years ago, i recognise just one the others have left. We have no incentive to return.

My wife and I visited the Royalton Negril and Spa end of September, 2025 for one week . What a wonderful vacation we had and certainly all of the staff we interacted with treated us like family. I want to single out a few who I remembered their names and faces that will have a lasting impression on us. Firstly, our welcoming housekeeper Stacey-Anne beautiful smile each time we sees her. She maintains our room immaculately clean and decorate our room with flowers and place a banner across our door with a birthday and anniversary card. Secondly, Chef Gory , manages the main buffet and would have my gluten free bread at the pastry bar at breakfast times ready, even when he is not around. What a wonderful gentleman and brethren. Thirdly, Satina booking coordinator who booked and cordinated our dinner reservations for the alacarte restaurants. What an incredible young lady very trustworthy with a approachable personality, always greeted us with a smile. Leanna , at the main buffet who just radiates with so much positivity and charm. Love her, she got us a huge sour sap for breakfast and recommended places to visit in town. Lastly , I will mention front desk, took care our room change promptly , staff respectful. The remarkable ladies that serve us our hot coffee, cappucchino , pastry in the coffee bar. You are all exceptionally good at your craft. The cappuccino is the best. Dining room staff at the main buffet are all wonderful . Finally, resort is big ,restaurants food is good enjoyed all the traditional foods especially Thursday Jamaica theme night, landscaping ,beautifully manicured, pools and beach are all fantastic .

The staff at Grazie Italian Trattoria namely Alexandra, Kenton, and Omar were amazing. Great recommendations, attention to detail and they provided warm, welcoming service in a timely manner.

Positives & Negatives We booked this 14 day holiday in April 2024 as part of a wedding package to see our son and his fiancé get married at the Royalton in Negril in September 2025. Then we read the reviews on Trip Advisor and oh my god did we have a shock….complaint after complaint, negative review after negative review….which included complaints about the food especially in the buffet, check in taking for ages, very tired rooms, air-con not working, rude staff, the list of negatives went on and on so you can imagine the apprehension and worry we went through from April 24 to September 25, more so as the negative reviews just kept coming. The day finally came when we arrived at the Royalton, so let’s take a look at the positives first. Let me start off by saying that all those negative reviews for me personally were absolutely over the top but you can appreciate I can only go by our recent experience. For a start check in went ever so smoothly and within minutes of arriving we were being shown to our room on the 2nd floor in block 3. The views from our balcony across Orange Bay were absolutely stunning and the beach below where we spent most of our time was perfect. Our room wasn’t tired, the air-con worked perfectly, the shower was amazing, the bed was exceptionally comfy and the fridge was restocked virtually everyday except for one, I must also mention Annette the lady who looked after our room, so friendly and polite and on the subject of polite staff, my theory is this, if you make the effort to speak to the staff in a friendly and polite manor, in return you will always get the same back, we spoke to lots of staff and we found the majority to be really friendly and very polite, I only wish the same could be said of the guests many of whom were Americans, some made it quite clear that they had no intention of even saying good morning, but I hasten to add that just as many were very polite. The food in the buffet can seem a little repetitive as most buffets do over a 14 day period, however I’m celiac and the staff in the buffet restaurant couldn’t do enough to make sure that anything I ate contained no gluten, even going as far as to cook me stir fry with a gluten free sauce and gluten free pasta and at no point during breakfast, lunch and our evening meal did I ever struggle to find anything to eat. We booked a really good trip with one of the guys on the beach where we visited a small island, then onto a reef for some snorkelling, where to be very honest the sea life is no more than very average compared to other places we have snorkelled, but it was still a great experience, then we stopped off further down the coast at a small beach bar before heading onto the caves below Ricks Cafe before climbing up the steps to Ricks to watch a few of the locals cliff jumping. On a couple of days we walked along the beach to where some of the locals sell gifts and souvenirs, an experience you must not miss, the gifts are cheaper than those that you can buy at the hotel, plus you can barter with the sellers. So all in all after worrying for the best part of 17 months, we had a great time topped off by seeing our son and his fiancé exchange their wedding vows. Lastly the Negatives. My one major gripe with the Royalton was that at the time of booking Tui advertised the hotel as being in their Platinum Collection and was a 5 star resort. There is no way that the Royalton is a 5 star resort, in-fact Tui have downgraded the hotel into their Summer Sun collection. Tui also advertised that the resort has 5 gourmet restaurants, unfortunately when we were there only one of the 5 was open, alternating each night amongst the other 4, with the buffet restaurant opening every night, the reason for the nightly closures we were told was that during September their had been a downturn in bookings compared to last year. Now I’m sorry Royalton but if you’re advertising 5 gourmet restaurants then 5 should be open no matter what time of year it is. Just to compound the situation out of the 14 nights we were at the hotel we only managed to book to eat at the other restaurants on 3 occasions as every other night was fully booked, so on the remaining 11 nights we had to eat at the buffet restaurant, so heaven knows what the restaurant booking situation is like when it’s busy. Drinks were another issue as on numerous occasions certain bars ran out of spirits which for a 5 star platinum resort is absolutely ridiculous, this probably explained why no cocktail menus were made available at the Sports Bar, Martini Bar and Pool Bar, but I must hasten to add that none of these negatives spoiled our holiday, but I did hear lots of other guests complaining which I can quite understand. Roaches according to some reviews were also a problem too in some of the rooms, we had none in our room but we did see the odd one in hallways, but do I have to remind guests that we are in a tropical climate so you’re going to see some. Would we go back, I’m afraid not, the Royalton being a large complex is not the type of holiday we would normally go for, preferring instead the quieter boutique type hotels, but that doesn’t mean to say that we didn’t enjoy our time here, as we definitely did plus as I’ve said earlier the wedding was the icing on the cake, excuse the pun. I hope my review helps potential guests, if you’ve got a question please feel free to message me. Happy Holidays Mr Chairman

The rooms need serious renovations. Leaky bathroom, raw sewage smell, soiled mattress, broken furniture, A/C broken

I arrived at my room to find a BLOOD stained pillow case on my pillow. Obviously the room was not clean or the bed linen changed. Reported it, wanted to see the general manager. They put you thru so many hoops to avoid this.

The staff was courteous and helpful

The shower stall as the area got totally wet after a shower which made it somewhat dangerous

Star fire has made my trip so fun and energetic great vibe and the vibe team is amazing so much fun and energy to go around hotel is amazing

I would save your $$ and go somewhere else. We made the decision to stay there given my Marriott Status ... had a 9-night stay at Royalton Negril (Marriott Autograph Collection) and it was… disappointing. 😞🛑 Resort issues: No resort credits at check-in as promised, and when they finally gave us a coupon book, it was useless too late in our stay and we had already booked things we could have used a coupon for. One of our showers had no shampoo/soap for 9 nights. No replacements small sizes available and no solution to fill the bottle according to them. Had to DIY with an empty water bottle and put soap in it from the other shower. (In a Presidential Suite!!) Pool towel station was out of towels almost every day. No solution offered. Mold on buildings, broken fixtures, water leaking into the lobby during rain, wood on doors and trim around the resort are in terrible shape throughout the resort, broken glass panes,. Not what you'd expect from a Marriott or what I would think they would want their brand represented by. (I have attached pictures of most of this!) 💬 Marriott Bonvoy frustrations: Spent ~$10K and got ZERO points or elite night credit because I booked through a travel agent. I only knew about the hotel because of the agent I used. Had I known, I’d have gone elsewhere (likely the sandals next door!) I’ve been loyal to Marriott for years, but this experience made me rethink and lately have switched to Hilton. 🏨#MarriottBonvoy #RoyaltonNegril #TravelReview #CustomerExperience #LoyaltyProgramFail I should have said that I reached out to Marriott for some sort of resolution and got nothing other than take it up with the resort. I did that and got zero response or help. I told them I would make sure to share my experience to help others and they also didn't care. Soooooo , I would find another option !

The service, the people, the luxury.

The food was good but not as good as I remembered. Bars /restaurants didn’t have items on their menu

What wasn’t there to live from the staff to the grounds the view the activities nightly, the food everything was amazing!!!!! This was highly recommended by my sister in law who had been to staying with Royalton a few times and always raves about the service and everything she said was true!

The only thing I didn’t like was not being able to stay longer on my vacation there! 🤣 honestly I loved every bit of my stay and my kids and husband lived it as well!

We have just got back from the royalton in Negril, we stayed in the diamond club with a swim up pool room 1007. At first we nearly changed hotels as there was works happening, so glad we didn’t as you would of never know this we didn’t hear a thing. we had a fantastic time all the staff there are friendly and welcoming and spoke to us every day, the vibe team made it enjoyable getting everyone involved in the games, the food was lovely and so many restaurants to choose from, we had butler service and this was excellent they we’re always on hand if you needed them which we only had one issue which was being locked out of our room the butler sorted this very promptly ( needed a new battery), came back to room after a hard day sun bathing and the butler had run me a jacuzzi bath with petals and flowers it was so beautiful and a special touch, the room it’s self was lovely and cannot fault it. All in all I would highly recommend visiting , this is now one of our favourite places and we will return and hopefully get the same lovely butlers we had

While had high hopes for the place were a bit disappointed. The hotel itself looks pretty new and the beach is just amazing and absolutely worth it. Great rooms however the service was way too disappointing. Don't get me wrong some of the staff were absolutely amazing and tried the best. While had a dimond club experience still had issues. For example could not make a reservation to the restaurant for the first 3 night even though we had 3 butlers to assist us and the buffet option was really bad. Ordering room service is also an option, but imagine our surprise when they told us they ran out of pizza. And that seemed to be the trend with everything. Ran out of milk, ran out of beer, ran out of diet coke etc the list just goes on and on. This also applies to the restaurants as well. Every restaurant we visited eventually didn't have about a third of what the menu said. While we were initially impressed with housekeeping that was gone mid week, when they stopped showing up for the night service and stopped changing the washcloths and hand towels. Tried the spa as well and never had a massage while they were trying to talk to me the entire time and sell more services

A Truly Unforgettable Stay at the Royalton Jamaica – Thanks to Romaine & Samantha! Our 11-night stay at the Royalton Hotel in Jamaica was absolutely incredible, and a huge part of that experience was down to the exceptional service provided by our butlers, Romaine and Samantha. From the moment we arrived, they made us feel like VIPs, and their attention to detail truly exceeded every expectation. Both Romaine and Samantha went above and beyond throughout our stay. It’s clear that they take immense pride in their work – whether it was arranging special surprises, helping us with last-minute requests, or making sure we were always comfortable, they were always one step ahead. We felt completely taken care of, and it was their dedication that made this holiday truly unforgettable. What really stood out, aside from their professionalism, was how great they were with our kids. They made the entire family feel welcome and at ease, always checking in to make sure everyone was happy. The kids adored them and always looked forward to seeing them, which made our stay even more enjoyable. Their kindness and genuine care were truly heartwarming. If you’re fortunate enough to have Romaine and Samantha as your butlers, you are in for the best service on the resort. They made our trip feel truly special, and I can honestly say we’ve never had better butlers in all our travels. Thank you, Romaine and Samantha, for making our stay at the Royalton Jamaica absolutely perfect. We can’t wait to come back!

Disappointing Stay at Royalton Negril – Not Worth the Price We were excited to book our family vacation at Royalton Negril, Jamaica, expecting a high-quality experience, especially considering the premium price and the reputation Royalton Resorts typically carries. Unfortunately, our stay turned out to be a disappointment from the very start. Upon arrival, the check-in process was completely disorganized, and unlike most all-inclusive resorts, no welcome drinks were offered. It was not a great first impression. The resort itself was uncomfortably hot — none of the air conditioning seemed to be working throughout the common areas, leaving us all sweating and uncomfortable. Our room was no better. It was stuffy and far from the comfort we had anticipated. We reached out to customer service multiple times about the room temperature, but no one came to address or fix the issue. This lack of response from the staff was very frustrating and left us feeling ignored. To be fair, the grounds of the resort are beautiful. The gardens, beach, and overall exterior appearance of the resort are impressive and well-kept. Unfortunately, the beauty of the surroundings didn’t make up for the lackluster experience in other areas. The buffet food was just okay — edible but very repetitive, with little variety from day to day. The à la carte restaurants were similarly underwhelming. In fact, one evening we had a reservation at a restaurant that was unexpectedly closed when we arrived, with no notice or communication from the staff about the change. The entertainment options, like the Michael Jackson show and Jamaican cultural night, were fine, but not particularly memorable. It felt like the resort was just going through the motions rather than delivering engaging or standout performances. Overall, this family getaway, which we hoped would create lasting memories, sadly became something we’d rather forget. I’ve heard that Royalton Negril is due for renovations — and it definitely needs them. But beyond the physical upgrades, the resort would also benefit greatly from improved service and guest communication. Unfortunately, based on our experience, I would not recommend this resort, especially not at the price point. There are better options in Jamaica for a family vacation that delivers both quality and value.

Our stay at Royalton Negril was truly elevated because of our incredible butler, Dorrett. From the moment we arrived, she went above and beyond to make sure every detail of our trip was seamless and personalized. Her warm personality, attentiveness, and genuine care made us feel so well taken care of. Dorrett anticipated our needs before we even had to ask—whether it was arranging reservations, making sure our room was always stocked with our favorites, or surprising us with thoughtful touches that made our stay extra special. She was always just a message away, and every interaction with her was professional, kind, and delivered with a smile. It’s clear that Dorrett takes great pride in what she does, and it shows in the level of service she provides. She turned our vacation into an unforgettable experience, and we are so grateful for her. If you’re lucky enough to have Dorrett as your butler, you’re guaranteed an exceptional stay!

This was my first time staying in Negril after vacationing in other parts of Jamaica and Royalton did not deliver in some of the most important areas but the staff made our stay worth it. Firstly, Thank You Dorrett "Wonder Woman" Black for making our stay well worth it. Kadeam , Garfield, and especially you are TOP NOTCH. Ms. Dorrett Black went out of her way to get my wife and I to tge airport on time after Nexxus Transportation dropped the ball and displayed subpar professionalism and lack of care. Cabana Staff Anthony and Andrew salute you guys were superb. Royalton Diamond Staff AA+, Resort Staff A+, Buffet Staff A+, Gift Shop Staff D-, Entertainment C-, Specialty Restuarants C-, Beach Staff AA+, Resort Security A, overall review 3.5 Stars=B- do to closed restaurantsand subpar nightly entertainment.

The room and services at the Royalton Negril resort was excellent. Our butler Dorrett was very helpful with our needs. She made our stay pleasant. She communicated consistently on WhatsApp or called. Please give her a raise or promotion. The food was good. The restaurants are clean. The pools are clean. The beaches are clean. With nice blue water. The bathrooms were clean. The staff at the gym and spa were helpful. The night time entertainment was family friendly. We had no problems checking in and out of the resort. We made it to the airport hours earlier before our flight.

We traveled to Royalton Negril from August 20–27, 2025, with a group of 37 people to celebrate a milestone occasion. Unfortunately, our experience was extremely disappointing, and I would not recommend this resort. Our presidential suite was not available the first night, despite being booked and confirmed. We were given a temporary room that was nowhere near comparable. Other guests had serious room problems: broken shower heads, doors that wouldn’t lock, and even cockroaches in multiple rooms. Dining was a nightmare. Despite being told to book restaurant reservations upon arrival, we were told everything was fully booked for the entire week. None of the 37 people in our group could get a proper dinner reservation, which completely ruined the dining experience. Food & drink shortages were constant. Mint for mojitos, whipped cream at the coffee bar, pool towels, and even basic sodas were “unavailable” most of the trip, even when visibly stocked. Rude staff interactions. At the pool bar, staff rolled their eyes when we ordered drinks. At the buffet’s pizza/pasta station, when we asked politely if cheese pizza was available, we were told, “Can’t you see the pizza?” — even though the labeling was incorrect. This attitude was dismissive and unprofessional. Customer service was unhelpful. Staff passed us from person to person, and no real solutions were ever given. For a resort of this brand and price point, the experience was unacceptable. We met other large groups who faced the exact same problems. Between poor service, lack of dining, staff rudeness, and maintenance/sanitation issues, this was one of the worst resort experiences we’ve had. We will not return, and I strongly caution others before booking here.

We stayed with a group of about 40 people. This was a business trip. A few of us had issues with mold in the rooms. I usually never complain but the smell was extremely bad. My kids both had sore throats as a result. When the ceiling began leaking I finally complained and they moved our rooms. The way it was handled was not professional and I will never stay here again. I expect more from Marriot as well.

The worst hotel that I ever stay in my life, customer service was very unfriendly. My room had roaches when I call customer service. They keep putting me on hold. I ended up going to the front desk and they didn’t have nobody to help me with my issue, they put me in another room, which was the master suite at the diamond club . The sink was clock. The pool area was dirty. The next day they put me back to my room supposed to do a deep cleaning. I found another roaches and on top of that I went for a swim and my swim out pool that I have and it was a big crab meanwhile they never clean my room. Most of the time I was in the other side of the resort, which was the adult area where my friends was Room server was very bad. I call early in the morning for towels. They never brought it to me. I ended up going to the housekeeping area to get my own tower every time I go to the front desk, nobody was there to respond for any question that I had. This is a very bad hotel. The food was not good. Same thing every day. I don’t recommend this hotel to anybody. I’m trying to get my money back and they keep denying talking about they give me extra stay so that’s why they can give me my refund which I came back home on September 15 cause my trip was from September 11 through the 15th. Worst experience I have ever in my first time in Jamaica.

The food was not good. The restaurants were by reservation and Barely had any reservations. Also I was there for 5 days and the restaurants were mainly closed. Good thing my expectation were not high. I came to celebrate my friends and relax. The resort was relaxing. A lot of the rooms had no hot water until the last day. I believe if the food options and quality were better my experience would have been a lot better.

The resort was beautiful! The staff was kind and helpful, making sure all needs were met. My only issue is that all the restaurants were not open daily so they would get full quickly. Even so, the buffet was excellent and had great choices daily. I will definitely go back!

My husband and I are frequent travelers who have stayed at numerous Marriott properties worldwide. Unfortunately, our recent experience at the Royalton resort was unacceptable and raises several serious concerns regarding deceptive practices, breach of agreement, and inadequate customer service. The reservation was booked directly through the Royalton website under the “Flex Pay” option, which, as advertised, allows U.S. citizens to pay in installments. Prior to traveling, I confirmed the booking and transportation arrangements with an employee named Alicia, who advised me that upon arrival in Montego Bay, transportation would be available at desk #15. However, upon arrival, we were informed that transportation was not included, forcing us to pay additional fees out of pocket. Upon check-in at the hotel, I was asked to provide my credit card for incidentals, which I did. Shortly thereafter, I was contacted and informed that the room reservation had not been paid in full. I explained that payment had been made through the “Flex Pay” program, but the manager on duty claimed no knowledge of such a program and insisted I make another payment with a different card. This demand constituted either a failure of internal systems to recognize confirmed payments or a disregard for the contractual terms under which the reservation was made. To avoid further disruption, I reluctantly provided another form of payment. The operational failures extended beyond the check-in process. Service at the pool bar was inconsistent and arbitrary; bartenders contradicted each other regarding available inventory. Breakfast services were misleading, as items were claimed to be “out of stock” well before service ended, only to reappear after repeated complaints from guests. Room service options were severely limited, with menu items unavailable or substituted with inferior alternatives. Dining access was further restricted. During our four-day stay, only one restaurant, Armadillo, was open, and the quality of the food was unacceptable, with items resembling recycled meals or low-quality prepackaged products. More troubling was the conduct of the spa staff. While walking on the property, we were aggressively approached by a spa employee and pressured to provide our names and room number, despite making clear that we had not committed to a booking. At checkout, we discovered a fraudulent $200 spa charge for services we never authorized, requested, or received. When this was disputed, the front desk agent was dismissive, arrogant, and refused to remove the charge. This constitutes an unauthorized billing and could be construed as fraud. In summary, the issues encountered included: • Failure to honor confirmed transportation arrangements. • Mismanagement of the “Flex Pay” program, resulting in duplicate payment demands. • Misrepresentation and poor quality of food and beverage services. • Fraudulent and unauthorized charges to our account. • Lack of professionalism and hospitality from staff. These issues reflect systemic operational and managerial deficiencies that fall well below the standards expected of Marriott properties. The misrepresentation of services, unauthorized billing, and disregard for contractual obligations are matters of serious concern and merit further investigation by Marriott corporate. We respectfully request a full review of this case, reimbursement of the unauthorized $200 spa charge and any duplicate payments made due to the hotel’s failure to properly process “Flex Pay,” as well as appropriate corrective measures to ensure other guests are not subjected to similar treatment.

Went with my daughter, her husband and their two year old. We went diamond club, me in a swim up in building one and them in a first floor with balcony in building 2. My room smelt damp when I arrived to find Moyà from Diamond Club in the room telling me it was up to scratch. It was great apart from the damp smell and the pan shower being partially blocked with scale. They said they’d come out to clean the scale but was still the same so I cleaned it. I aired the room out and it was fk e after that. That’s all Moyà had to do. Was pleased with the mini bar, snacks and fruit left for me. Room cleaning was good and always got plenty of towels. Was told I couldn’t use the diamond club bar until 10am when it told me it opened at 8am on the tv app. Why would I want to go in and get a drink be. The other bars had opened? I saw no perk in having it if it didn’t have extended hours. Room service was good and had decent choice of items. Brought straight into my room. No hanging around for tips of you didn’t want to give. Very respectful. I used the diamond club pool. Quieter and in the end my daughter and her family used it as my granddaughter has autism and found she had sensory overload at the kids pool. Drinks were branded and I appreciated both a proper swim up bar and an ordinary bar. Beach was amazing. Sellers come along the beach one at a time but aren’t allowed to approach you. You have to go to them. Saw rats and various fishes right on the shoreline. Water sports were readily available. All very good. Plenty of evening entertainment and a daytime foam party in the diamond club pool. Not enough Bali beds. Restaurants were fairly heavily booked. Our butlers got us into a few of them. Not a great experience. Food was underwhelming and choice was very limited. If you offer only four or five menu items do them well. These were not done well. I preferred the huge choice at the buffet. Each meal catered for everyone. My daughter and her little family ate their fill. I love my breakfast and, if I was t that hungry at dinner could just choose from a huge selection of cheese and biscuits. Had mimosas at breakfast. Lovely touch. Grounds are lovely. Beds are large and comfy. Butlers were all nice. I didn’t ask a lot but what I did ask was done. I had the two Brian’s. Now comes the issue. My daughter has sensory issues and brought her own pillow and pillowcase as it smelt of home. Made her relax at night. The cleaner came in and took her pillowcase off, despite the pillow and pillowcase being totally different to the hotel ones. We asked for it to be found. They couldn’t find it. Security ended up in my daughters room moving furniture, going through their suitcase and scattering their clothes etc around treating them like liars while looking for her pillow case. Needless to say it wasn’t there. They left leaving a huge mess which was left for my daughter to clear up. A couple of days later my daughter’s pillowcase was found having been put through a net oil wash which changed the colour of her pillowcase so that it didn’t match with the rest of her bedding upon her return home. She felt violated by the search. I immediately messaged Moyà to ask why they had been searched like criminals and to this day she still hasn’t read that message on WhatsApp. Disappointing and disrespectful. It was fine to message me when there was no problem but the minute we get one she ignored me. This was our only real issue. I’d still stay there again nd Jamaica does now have a special place in my heart, but Moya and the security guards attitudes stunk. Between them they took the shine off.

As a Certified Wedding Planner and Travel Designer, I always try to view resorts through both a professional and personal lens. With that in mind, here is the sweet and sour of my recent stay at Royalton Negril for a wedding of about 100 people: Sweet: The Butler service was absolutely outstanding and one of the best parts of our stay. From decorating our bed to celebrate a special occasion, to running a bath for us, to anticipating our needs with genuine care, the attention to detail made us feel spoiled in the best way. Their service alone elevated the entire trip. Our room was spotless, the property overall was exceptionally clean, and the Diamond Club amenities were top notch. The private check in and golf cart service were seamless, and the grounds were beautifully maintained. The beach was stunning, and the warm inviting water felt like stepping into a giant bathtub. It truly created the perfect setting for the wedding celebration. On top of that, our transportation was smooth and enjoyable thanks to an excellent driver, which made the long ride from the airport much easier. Sour: The only drawbacks we experienced were small but worth noting. On two occasions, our Butler entered the room without knocking while we were dressing. The apologies were immediate and sincere, yet it is something that could be improved. The other issue was towel service at the Diamond Club beach area. Towels ran out more than once, which was disappointing given that it is a premium level section. Overall: Even with those minor setbacks, this resort delivered a truly memorable experience, and I would absolutely return. Next time I would stay longer to make up for the long bumpy airport transfer. Compared to other resorts I have recently stayed at, the Diamond Club here was refreshing and genuinely top tier. From both a personal and professional standpoint, Royalton Negril impressed me, and it is a property I would confidently recommend.

I visited Royalton Negril September 2025, the was BEAUTIFUL, Resort 9/10, due to construction some restaurants weren’t open and food was mediocre. Resort was very clean and staff attentive! Butlers Romaine/Samantha 10/10 were an amazing team! Royalton Fit 10/10 Jovie, Garrison & Karli awesome staff. I also loved the entertainment and recommend the resort!

I’ve been to Jamaica many times, usually to Montego Bay, but decided to switch it up for a family trip of 40 people to Negril Hideaway Royalton. Big mistake. From the moment we arrived, it was clear this resort was not well equipped, prepared, or even busy. The Royalton brand charges premium rates and requires bookings in advance, but if you can’t keep restaurants open, provide the liquor selections you advertise (champagne, wine, etc.), or deliver on your promises, then you should be upfront about it. Instead, guests are misled into booking something that simply doesn’t exist. I understand it was the “slow season,” but that should never be an excuse for a brand of this size to cut corners on *every single aspect* of the customer experience. The service was equally disappointing—indifferent staff with a handful of exceptions. Jamaica is a beautiful island with warm, hardworking locals who rely on tourism, which makes it even more disappointing to see a resort run so poorly under a major name like Royalton. Dining was one of the biggest letdowns. Only *one* restaurant was open each night, and reservations were nearly impossible to get. The alternative? A buffet that served the exact same bland food day after day. Even breakfast was cut down, with no variety whatsoever. After five days, it felt like we were eating leftovers on repeat. Bottom line: **Do not stay here.** It is absolutely not worth the money, and you’ll be much happier spending your vacation at another resort in Jamaica where they actually care about guest experience. This was a waste of both time and money.

Buffet was good

Entertainment

The homo waiter at the calypso is racist to Indian people. Treated us bad since he assumed we wouldn’t tip. This happened a year ago when I was a teen and it completely ruined the experience.

I spent a week with the family at Royalton Negril. Waking up to the sound of waves and watching sunsets from the balcony was pure magic. Room: Bright, airy, and beautifully decorated. Super comfy bed and a view that made it hard to leave. Service: Warm and welcoming staff who made every moment feel special. From check-in to check-out, everything was smooth. Food: Variety of restaurants on-site. Whether we craved fresh seafood, international cuisine, or casual snacks by the beach, there was always something new to try. One of the highlights of our stay was the coffee shop right in the lobby. It became our morning ritual—grabbing a fresh brew before heading to the beachBeachside bar was a perfect touch. Activities: Plenty to do—snorkeling, paddle boarding, or just lounging with a cocktail in hand. If you're looking for a peaceful, sun-soaked getaway with great vibes and even better views, Royalton Negril is the place.

DO NOT ENGAGE WITH THE PRIME SALES TEAM. They are some of the rudest people I have ever come across Jeveon was arrogant rude and downright dismissive once informed I did not want to invest. I was told I needed their permission to leave the sales presentation!!! Then stated that he didn't care if I invested in the prime programme as he has plenty of money. Also said tgat my tour operator TUI are issued withe lowest quality rooms as standard for Royalton. Prime sales team, why would I invest just under sixteen thousand US dollars for a ten year membership when my only experience of this group is the royalton negril which is most definitely not a 5 star resort, 3/4 star at best. An unusable swim up room. Room smells of damp. Which I could have overlooked because of the wonderful beach and hospitality staff. Reception staff friendly and helpful, coffee shop staff lovely. The beach butlers and servers excellent. Restaurant staff very accomodating and professional. Also the lical food at the buffet restaurant is very nice. Unfortunately you cant get a reservation fir the a la carte restaurant until 9pm if ever! Lifeguards friendly helpful and kind. The teams selling excursions are also extremely friendly do not try to aggressively sell excursions/tours if you want info and prices etc. Only to happy to help. Not rude and aggressive. How sad an aggressive and stuck up sales team has ruined an already disappointing first time visit to Jamaica. I will never book with any of the Royalton brands. PS HOTEL UNDER REFURBISHMENT ADVISED IT WOULDNT AFFECT HOLIDAY. THEY LIED.