Hampton Inn & Suites Yonkers - Westchester

Friendly staff, good location to port and airport, good breakfast buffet.

The room smelled from a bad AC unit. The humidity couldn't be reduced in our room and the unit was noisy and very smelly. Due to this we didn't sleep well and were not comfortable in our room.

CUSTOMER SERVICE, LOCATION AND COMMUNICATION

Variety with breakfast

As anticipated

The cold boiled eggs

Everything was very clean.

WiFi access was very challenging at a time when most hotels make it easy and WiFi is not consiodered an extra. No cups were provided for drinking water and no bottled water was available in the room. Bathroom door handle was so loose it was in danger of falling off. Barn doors on bathroom wouldn't allow privacy or steam to stay in the bathroom.

The breakfast was good. Some of the staff was polite. The pool was ok I guess

The beds were horrible not comfortable at all, the room had a really bad smell like a dirty dog or something I couldn't sleep. I didn't know this hotel didn't come with toothpaste or toothbrush like other hotels and no bible in the room. There was a staff member when I checked I that was not approachable and looked like I was bothering her when I tried to speak with her.

Property was very clean!!

The staff was very helpful, polite and accommodating!

Staff was super friendly and helpful

La communication par messages avant notre venue Le personnel aimable Le fait de s'enregistrer rapidement à presque minuit L'espace de petit déjeuner, spacieux et calme Le petit déjeuner varié et suffisant La chambre très calme, propre et agréable

Rien Tout était parfait pour une halte de début de road trip :)

Ruime kamer met twee comfortabele Queensize bedden. Ontbijt is niet heel uitgebreid, maar zeker voldoende voor ons. Prima hotel voor een eerste nacht tijdens een roadtrip.

Niks

Great staff

Location

I loved the location. A bit pricey but a nice hotel

The hotel was not sound proof. Late at night there was heavy walking and running over my head.

Staff were very nice property very clean. Breakfast was excellent. However, the beds were very bad. They need to get new mattresses for the price that you spent the beds are bad

For the price that you spent, the beds are very bad. They need new mattresses.

Koko is amazing and friendly thank you

I have no time for breakfast

The location was very good for me an the rooms was comfortable

NA

It was a one night stay while waiting to pick up a rental the next day so our expectations were low. But it was clean, roomy and the wifi worked well so that about covered it.

The breakfast was really pretty poor. We always stay where breakfast is provided and sometimes in less expensive hotels and this was one of the poorer breakfasts for those that include hot food. But again, coffee, juice and yogurt...we survived.

the room very nice and clean spaceus

no microwave in the room.

It was clean comfortable staff was friendly breakfast was very good.

NA

There were tons of outlets everywhere! It was cozy, clean, and perfect for what we needed!

The room was clean and spacious and The king bed was very comfortable. The breakfast was great and plentiful. Also, having coffee available 24/7 was a nice treat and close, safe parking was appreciated.

unfortunately, the sofa bed was not. The sofa bed mattress was extremely uncomfortable. My son ended up sleeping on top of the sofa and also used the ottoman to try to make a bed. It was not a good night’s rest for him. Now we know to ask for a room with two queen beds.

Very clean and modern.

Large comfortable room. Good breakfast. Efficient service.

No EV charger

Great location!

Está muy bien ubicado

todo muy bien

The staff was very friendly and courteous and the facility fit our needs in terms of proximity to where we had to go.

Nothing come to mind.

The hotel is standard, as expected

I left a very important medication in the room refrigerator that had to be frozen. I forgot to take it when I checked out and NO ONE could ever locate it.

Nice clean room with all the required amenities. Nice location with ample parking. Friendly and helpful staff.

Did not like that the bath room did not have a ventilation fan, and the bathroom door could not be locked for privacy.

Close proximity and walking distance to local retail.

Lack of microwave and in the room.

They were on top of what I needed

There was trash on the floor near the elevator every morning

Location, comfort and cleanliness

El A/C tenía un ruido, el parqueo no es gratis aunque lo ofertan, te cargan 15 dorales por dia. Él lavabo del baño estaba defectuoso no drenada bien.

The breakfast and location

Pool too small

It is nicely situated in the center of Yonkers.

The room was not that clean, bedding had stains, we found some used underwear in the closet and the beds are broken with the springs poking into your back when you sleep.

Location

Horrible service, in 4 days they never do room service. I reported every day but they don’t care about customers.

Thanks

Spacious and upgraded.

A microwave in the room would be nice.

Zandora at the front desk was outstanding and took good care of my family who were in town for a memorial.

Beautifully clean, well maintained spacious room. Fruendly staff!!!

No microwave.

Friendly staff

Everything was perfect.

Cleanliness, location close to friends, pool and comfortable beds

Breakfast was mediocre. No yogurt the second day and the hot choices were highly caloric.

Location

It was clean and nice, easy to find parking even though we arrived late. Breakfast was not bad either.

Comfy and nice. Very friendly and helpful staff. The room was warm on a very cold night but would be nice to have an extra thicker blanket. Breakfast was exceptional!

The one thing I didn't like about the room is that the bathroom has a sliding barn door which leaves an open space and doesn't close tightly. Would like more privacy in the bathroom.

Breakfast was good, but adding some vegetarian options would have been great.

I found that the cleanliness was slightly off.

room was too small and price too high,

Clean nice and isolated from lots of people

Modern appearance and cleanliness

Good.

1). Hotel overcharged me. Manager said cost was $187.00. $50 would be refunded to me - still awaiting 50 refund. 2). Dining room and lobby had distinct wet dog / dog go to bathroom smell. I told the manager about it. Dog smell over-powered taste and smell of food.

The room, access to laundry room, and fulfilling breakfast.

I noticed some breakfast spilled in front of the elevator on the ground floor and took a day to clean. Also, a guide to direct the guests during an emergency as when the fire alarm was set off.

The location was good staff was nice and pleasant facility was very clean

The cookies were to hard

I just returned home from a weekend at this Hampton Inn in Yonkers. It was a trip to visit Family and thanks to the Staff working there it was a very successful trip. Prior to my booking my room here I called and spoke to Jenny and she was very helpful in explaining the rooms to me. I wanted a spacious room in case my husband’s grandson decided to sleep over which he did. I booked the room and the day before I arrived I spoke to Jenny and requested an upgrade to their largest room, the King Studio Suite and she put my request on the reservation and told me to call the next day. I called the day of my arrival and Zandorra gave me the upgrade. The room was amazing and perfect to have our family visit. I checked in and Travis was so helpful and pleasant. I got to meet all three throughout our 3 night stay there and they were always polite and friendly and helpful. I highly recommend this hotel.

Hampton Inn breakfasts are ALWAYS great and this one was no exception! We really appreciated the hot meal and constant coffee! The room was very clean and took care of all our basic needs comfortably. ( I did notice that the closet didn’t contain the cotton blanket option that most do. The coverlet at mostHampton Inns is a bit heavy and warm for me and I do like the option of a cooler covering)

The staff was exceptionally nice and accommodating. They were eager to help and offered dining suggestions when asked. We liked them all - no complaints!

Simple and cold

Dirty and noise coming from rooms around

Coffee and hot chocolate

I travel to the NYC-area about 3x per year for leisure. Have stayed in several Hilton properties on the city outskirts for years - this one was easily the most disappointing. Check-in via the Hilton app did not fully work. I still needed to "visit the front desk" to "provide ID" which turned out to be the actual check-in process, not just a verification of ID. Either offer the convenience of app check-in or don't. I did message the hotel on the app chat while I was en route, questioning why my app check-in couldn't be completed, but never received a response during my stay - or ever. Hotel does not look or feel "brand new." It feels generic and typical with very limited added touches. Exterior lighting, especially at the turn-in for the parking lot is hugely lacking. I would not feel safe alone in the parking lot. The hotel shuttle has not operated since COVID times - so be prepared to pay for an Uber/Lyft if traveling to the train station from the hotel (<$20 one way for the cheapest option/non peak time). The Tuckahoe station does not have parking and the station itself is eerie at night. I would not utilize this station again if traveling after dark. There is nowhere safe or secure to wait for your Uber/Lyft to bring you back to your hotel. Hotel walls are paper thin. Sleeping was difficult because I could hear EVERYTHING in the rooms around me. I'm not talking about yelling or loud noises -- a simple cough, clearly knowing what people were watching on their TVs, the unlocking of room doors...everything. A nearby room had their fire detector beeping 24/7 for the length of my stay. We talked to the family in the room who said the hotel tried to "fix" the issue on the first night by simply removing the battery for the night (safety hazard??). The hotel "engineer" did not speak English so he didn't seem to understand the issue. Front desk claimed to not have batteries. My biggest gripe was breakfast. Yes, some of us do choose Hampton because of breakfast convenience so I feel this is an important aspect to mention. Holy MOLY... the workers in that nook are mean. I'm sorry, I know the job is not glamorous but these women visibly do not want to be there and despise the hotel guests. I attempted breakfast twice, both times were at LEAST an hour prior to breakfast's end time (which doesn't matter because they close the doors early anyway) and both times were horrible. The first day, the oatmeal, hardboiled eggs, toast and regular coffee were all empty - to the point you could tell guests had been SCRAPING the oatmeal kettle. Surely, with an hour left, these would be replenished? Nope. I settled for cold eggs and the last box of Raisin Bran - and got the last splash of milk left. A kitchen worker stood guard at the "hot food" (eggs) at all times -- at first I thought it was to help in some way, but soon realized this was her way of ensuring people did not take too much. Literally rationing our food with her glaring gaze. The next day I succumbed to the lack of food again and decided to try and make a waffle. The batter container for both flavors was empty. (At this point I feel like this has to be a joke!) When asked to refill the container, the kitchen worker came out with a pitcher of batter (enough for one waffle) and did not refill the container. A woman next to me was having trouble with her waffle sticking to the machine (this kept happening for everyone I saw). I KNOW that Hamptons usually provide non-stick spray alongside the machine. I inquired about the spray and the kitchen worker claimed to not know what I was talking about. I pointed to the pile of burnt/unusable waffles building up alongside the machine -- proof that everyone was just discarding their waffles. She finally went into the kitchen and came out two seconds later magically holding the spray -- HOWEVER she would not allow ANYONE to touch it and insisted she spray the machines herself! Literally gatekeeping the stupid $1.50 spray. By the time my waffle was done, the additional food options were wiped out once again. No yogurt, one cereal, no eggs, etc. I have never heard so many guests upset/complaining. When the kitchen worker shut the doors early, people were knocking trying to get in, as breakfast time was still in session according to their timeframe, which I verified at the front desk. Aside from all that, there was NOWHERE to sit for breakfast. They have 2-3 tables and a couple random decor chairs not conducive for eating a waffle on. Trash was overflowing in the one tiny receptacle. It was like they wanted to say they offer breakfast, but don't actually want people to come. There are so many more convenient and similar price-point hotels in the area and surrounding NYC... do not settle for a stay where people make you feel like an inconvenience to them! These are easy fixes though, and I hope this property focuses a bit more on their customer service approaches.

The breakfast was okay. The beds were comfortable. I liked the display of the name on the TV upon entering the room.

The heater was broken and we could not be moved to another room.