New Royal Mount Hotel

We had a wonderful stay at New Royal Mount Hotel, Nuwara Eliya. The rooms were clean, comfortable, and well-maintained. The staff were extremely friendly, welcoming, and always ready to help. The location is convenient, with beautiful views and easy access to nearby attractions and the overall service exceeded our expectations. Great value for money, and we highly recommend this hotel to anyone visiting Nuwara Eliya. We would definitely stay here again!

View is wonderful but the service was kinda slow like there was no water bottles and kettle and coffee , tea bags and tea cup

It was very beneficial

Absolutely lovely staff, so helpful and thoughtful. Nice big room with comfy beds and nice view. Good to be out of the centre of town with the traffic but easy to walk / tuk tuk into town too. Good to be able to use the kitchen too. Good value for money. Would definitely stay again if we were back.

Lovely hotel,lovely staff at a very reasonable price, with great views,would stay here again

All good😀

Großes Zimmer, kleines Bad. Allerdings sehr freundliches Personal. Nicht ganz im Zentrum, fußläufig 15-20 Minuten. Preis-Leistung top, Frühstück theoretisch für 1500LKR verfügbar

Sehr kleines Badezimmer, Dusche fast im Klo, WLAN sehr langsam

The location is the best and room was compact.

Hi, I just wanted to say thank you for the wonderful experience at Royal Mount Hotel. The customer service was truly impressive, and the cleanliness of the entire hotel stood out. I felt very comfortable during my stay. I’ll definitely choose Royal Mount again the next time I visit. Keep up the great work!

The views of mountains and green environment are very attractive

The rooms are so clean and the beds are comfortable and warm. You can make tea/coffee in the shared kitchen. Each room has a television. The balcony provides a scenic view of nuwaraeliya town, including race course , gregory lake, and mountains, etc. The manager is so helpful and friendly. Parking is available

Bathroom facilities can be improved. But they are clean.

The front desk guy is so kind and helpful and he is so professional.

We had a fantastic experience at New Royal Mount Hotel! The staff was incredibly friendly and welcoming, making our stay even more enjoyable. The room was warm and cozy, and the carpeted floor kept the cold away, which was a great touch. We stayed in a shared balcony room, and it was really good! The balcony view was beautiful, perfect for relaxing. They also had hot water available, which was very convenient. Parking was hassle-free, and the hotel truly offers great value for money. Even though we arrived late, the staff was understanding and accommodating, making check-in smooth. Definitely recommend this hotel for a comfortable stay!

Staff is good. Friendly.

I had a very disappointing experience during my stay at the Royal Mound Hotel in Nuwara Eliya. The review on Booking.com was completely misleading and did not reflect the actual conditions of the hotel. The room door could not be securely closed, and there were holes in it, making it possible for someone to see inside from outside. One of the window locks was broken, and the room lacked privacy as hotel staff or other guests could easily walk around and peer into the room. The hot water supply was insufficient, with barely enough for one person. The sink was dirty, and the tap was broken. Very small space in bathroom. The bathroom walls were unclean and had broken holes, creating an unsafe environment. The parking area was inadequate, making it difficult to park a car. I strongly advise others not to rely solely on the reviews provided, as they do not reflect the true quality of the accommodation. I was highly disappointed with my stay.

Lovely

The staff was very friendly and helpful! Rooms are big and comfortable.

Maybe a little cold in the room.

It was value for money, staff was friendly. I would really recommend the place taking into account location and comfort

Hot water needs to be more consistent and prolonged

It's was fine. Clean and good view we was only one night there.

We had the perfect, spacious room for my family, Staff is very friendly and helpfull.

Wonderful stay,great location, amazing staff.

Good budget property Staff very good and helpful

No food options in the hotel No water bottles provided Average clean

Good location

There was no heating at all and it was 14C with non stop rain

It’s cheap and cheerful making it excellent value for money. The rooms are a generous size and it’s an easy walk to the town centre. The staff were welcoming and friendly and organised a scooter for us. There’s no kettle or mini fridge but to be honest it really didn’t matter. We’d gladly stay again.

Great laundry service, comfy beds and very friendly hosts

It was actually a bit far from city centre

Loved the location. Accessible to all the nearby places

The room is good. The Ower is very friendly ,helpful, and polite . Little bit far from the city.

Nice view

Bathroom not comfortable..

Location n environment

For the big room where 6 people can stay... There should have been an extra washroom

Value for money 😁

Location : Staff was cooperative .

Value for money

The property owner is very friendly and approachable person. The property located near to town by walking distance.

The staff is really friendly (we were greeted with a cup of tea), the bed was comfy and the room was spacious

The look of the bathroom wasn’t the best

View

Rooms not comfortable bathroom was horible no facility at all

rooms are big

beddings are old

We had an amazing stay at the Royal Mount Hotel during our recent trip to Nuwara Eliya. The management was incredibly friendly and went out of their way to ensure we had a comfortable stay. The facilities were excellent, including ample parking and a convenient shared kitchen. The hotel’s location is perfect, being very close to the town. Overall, a fantastic experience, and I would give them a 10/10 star rating. Highly recommended! Feel free to adjust any details as needed before posting your review!

Good price. The admission provided free coffee and tea for us. The widow view is beautiful.

The bath room is small and dark. There is some stairs and it is a little difficult. The location is not too far from the city but you really need a tuk tuk because it is like climbing to reach the property.

The manager and the rest of the staff were very friendly and incredibly helpful. I didn’t know an awful lot about the place on arrival so staying here was ideal as I had a much better idea after about 10 minutes. Scooter rental also possible here which made it convenient for travelling to Horton plains and the tea plantations. The accommodation itself is also really well kept. Would recommend 100%.

We did not request breakfast, even though they offered to get breakfast from outside and provide it as they do not prepare. Since we had an Electric Car, they were very supportive and provided a 15A plug for recharging the car and did not accept money for charging the car.

The bed covers may need replacing as we felt there might have been some dust mites.

Staff very Friendly, kind, thoughtfulness

Nothing all good

Host's are extremely friendly. Value for money overall

Bathrooms could have been a bit larger

Good tips for hikes

Bathroom is simple but clean

The room is extremely clean, the WiFi works well. The balcony has an amazing view. It is located 10 minutes to the bus station and center of town (walking) or 2 minutes away by tuktuk (250-400 rupees). Gregory lake is just nearby. The owner is just an amazing guy. He's always ready to provide information about nearby attractions and transportation. The room is provided with toilet paper and fresh sheets. There is a kitchen you can use to make coffee/tea. This place offers the best value for money in nuwara eliya - and you'll have a fun time staying here! We'll definitely be back.

Everything was great!

Warm cosy communal area downstairs. Very large room. Comfy beds. Excellent and friendly staff (’Shiff’ was superb).

Very small and smelly bathroom. Noise from a local gathering in the car park area one night (music and loud chatting) which was right behind our room. When it got past 11pm we had to ask them to be quiet!

Friendly and helpful staff. The room was spacious and the bed comfortable in a peaceful environment within walking distance from the center of town.

Very nice host, super friendly. Helped us with a scooter and delicious early breakfast.

The helpful staff.

View not too bad, but not much else

Bathroom very poor, limited hot water, not clean, stains on cushions, limited power outlets. Carpet worn out.

The location was nice and the staff were very accommodating. The price was ok.

The rooms had absolutely no soundproofing. We were tired from a long day of travelling and wanted a good night sleep, but loud chatter could be heard clear as day late into the evening, and we were awoken around 6:15 by the same issue.

We hosted in room with two beds for two nights. The room was spacious with furniture. Bed was confortable and big. Fun, AC and WiFi worked correctly. Bathroom was in good condictions including towels and soap. Everything was clean. Staff was very friendly and professional. Hotel has good facilities (table, chairs, couches,...) to take something and relax. Beautiful views from the terrace. Laundry service is possible and good price. I recommend it.

Nothing.

Good

Amazing staff. Left my tablet and they sent it to an address free of charge. Very nice and helpful. Good place to stay. Would recomend ! May need a bike tho

Really good location and friendly staff. Nice views and great value for money

NA

The hotel was ideally situated in Nuwara Eliya and superb.peaceful location it was convenient to explore nearby attractions while also providing a peaceful retreat away from the hustle and bustle.the staff deserve a special mention.their warmth and genuine hospitality made us feel like my second home throughout our stay.without doubt one of my favourite a budget accommodation during my stay…..

Lovely rooms, especially liked the duvet! Close to town, walkable to main attractions and a tuk tuk was never far away. Close to the supermarket too! Manager was very helpful, let us use the kitchen and the common areas to eat takeaways!

Nothing

The location was OK, it was kind of tucked away, but you could access the town OK. The staff were very friendly and helpful and kind. We only stayed one night - because we were on a race, but if we had booked in for more, we would have moved to a different hotel. Sorry. :( I would say the pictures are accurate, but those brown bed covers - they need changing. I doubt they were changed between customers.

The bedroom was a two double beds, with horrible bedspreads on it, and no sheet. You couldn't help thinking how many people had been under those before you - we didn't really want to sleep there, but it was late at night, we were tired and didn't have much choice. There was food under the bed - and it wasn't ours.

location was nice..Bed was cozy and warm and Room was big enough and comfortable and had a beautiful sunrise view

Bathroom was way too small and uncomfortable...wifi wasn't working properly inside the room

The staff was very helpful with getting me through the city. The rooms were very spacious and the bed was comfortable. The property was also located near to the lake and Victoria park and it was no trouble walking there.

The washrooms were a bit congested but not a problem since I was there only for a night!

Location-wise, the hotel was ideally situated in Nuwara Eliya. It was convenient to explore nearby attractions while also providing a peaceful retreat away from the hustle and bustle. The staff at New Royal Mount, deserve a special mention. Their warmth and genuine hospitality made us feel like VIPs throughout our stay. From the front desk to the restaurant staff, everyone went out of their way to ensure our comfort and satisfaction.

N/A

Much recommended

Best hotel with cheap price Easy to communicate with owner Located in the nice place

Very good and flexible 👌

Washrooms should be properly maintained. But other than that everything was very good.