Serenus Boutique Villa

Wonderful stuff. Large rooms, very clean. Wonderfull lake view!!!! Luxurious room

Located on a mountain, it is very difficult on foot - the hotel has shatle servise for that

المطل الافضل على البحيرة جميل جدا من الغرفة وطاقم متعاون وخدمة ممتازة بالفندق

المرافق تحتاج صيانة الطريق للفندق بطريق مرتفع ومزعج نوعا ما تصميم الغرفة بدرج غير آمن ابدا وخطير جدا للصعود للاعلي للسرير العلوي فهو غير آمن ابدا للاطفال او حتي الكبار والسقوط منه لا قدر الله قد يعرض النزيل لاصابة خطيرة واعتقد يحتاج هذا الدرج الخشبي ضروري للتتغير لدرج آمن

Amazing property. We had a lawn outside our room form where the lake could be seen. Around 200m walk to main lake road. Staff was very attentive and they even arranged veg breakfast for us

Outstanding stay..one of the most memorable. Its like Mini Switzerland with cool wind, lakes and mountains...the villa is an amazing property and we enjoyed a lot. Best location I would say 10/10. breakfast was awsome and they took care of us like family.

all good

Great location overlooking the lake-the views from the terrace outside our room were great. The staff were all very friendly and helpful. Nice fresh breakfast.,

Beautiful location, wonderful lake view and attentive staff.

I would have liked some comfortable furniture and a shady umbrella for the large balcony. No bar fridge. Hot water was a bit hit and miss.

Excellent views of lake, staff was amazing and facilities outstanding including TV room and Sheesha room

Nothing actually, it was an awesome stay!

Toller Blick und sehr freundliches Personal. Gute Ausstattung.

Frühstück war gut - nicht spitze. Die Zufahrt ist beschwerlich.

Fabulous views and balcony over the lake. Staff really helpful. Beds comfortable. Recommended. Nuwara eliya is great

Steep access road but all drivers used to the area and managed easily

The room and Location were only good .

Breakfast options are not there. They didn't take the payment in USD.

Overall a clean place with the room mostly matching the description. Room was cozy and matched the description. Breakfast was decent. Helpful staff!

Dinner was meh..basically flavorless. Shower pressure was really low, bit difficult to get a shower after a tiring day. May need fan at times when it's hot but it may never get hot so it was OK.

The lakeside rooms have lovely views. You will need a driver or tuk tuk to get into Nuwerah Eliya. Staff friendly and happy to help.

Lovely lake view from our room. Easy access to the centre by tuktuk. The staff were lovely, hotel very clean and manager really helpful.

The service at breakfast was a little slow and we didn't get our tea as we had to go, but that was a very small thing.

The most welcoming staff. They went above and beyond the whole stay. Even started breakfast 30min early for us when we required early departure. They couldn’t have been more accommodating.

Ruhige Lage, schöner Ausblick auf den See und Berge (trotz grosser Werbetafel auf der rechten Seite). Super Service und sehr freundliches Personal. Gutes Bett und grosses Zimmer. Etwas ausserhalb der Stadt gelegen, aber mit Tuk Tuk schnell erreichbar.

Alles gut

Comfortable room with nice view of the lake. Good breakfast. Helpfull staff.

Low water pressure in the shower

Alle Mitarbeiter waren überaus freundlich und bemüht. Der Ausblick vom Restaurant und Zimmer auf den Lake ist wunderschön. Das Frühstück war sehr schön gemacht mit Obstplatte, Joghurt und Eierspeisen zum bestellen und Toast. Bezahlung ging per Kreditkarte, schönes Badezimmer. Sehr günstiger Preis, die Bilder entsprechen der Realität

Ich glaube wir waren nicht die richtigen Gäste für diese Unterkunft, wofür das Haus an sich nicht viel kann. Alle waren sehr bemüht. Uns hat jedoch der Geruch im Haus (Nelken oder so) nicht gut gefallen. Wir hatten das schöne große Galerie zimmer, wobei diese besonders kalt war und da auch der Mini Heizlüfter nicht viel gebracht hat. In der Nacht hat es stark geregnet und das Prasseln hat man sehr laut am Dach gehört. Generell ist das Haus sehr Hellhörig und die Fenster dünn und teilweise mit Schlitzen, wie die kalte Luft rein kommt. Ein Mitarbeiter beim Frühstück war allein für alle Gäste zuständig und es sehr lange gedauert hat. Die Marmelade war sehr künstlich. Ich glaube sie sind noch im Aufbau, da es nicht ganz so professionell rüber kam. Alles in allem ok bis gut, ich würde dort allerdings nicht mehr übernachten wollen.

Chambres luxueuses avec vue sur le lac, très confortables et bien entretenues. Cadre magnifique, calme et reposant, parfait pour se détendre. Accueil exceptionnel : le personnel est très chaleureux, attentif et à l’écoute. Repas de grande qualité, cuisine exceptionnelle et raffinée. Service remarquable et humain : lorsque notre enfant a été malade (otite douloureuse), l’équipe a immédiatement organisé la venue d’un médecin et a fourni les antibiotiques nécessaires, ce qui a été très touchant et précieux.

Rien à redire, tout a été parfait lors de notre séjour.

La cortesia e la disponibilità del personale

Tutto bello

The staff, and particularly the manager, were incredibly attentive and welcoming. The lobby is lovely and the view is spectacular while you have breakfast.

There was no sound proofing, we could hear people walking outside at night, smell their cigarette smoke in our room, and even the music from down in the town was loud. It was also surprisingly damp for being up in the mountains.

Best place in our trip! Staff are very helpful and polite the place is very clean, nice, and cozy, the view from the room is tea field and lake Amazing! love this place!!!! wifi is strong

nothing

The property is brand new and very nice. The staff is amazing and very friendly and they went out of their way to make us feel at home as we were the only guests there.

Our room was small and in the basement. It was comfortable though and I am sure they have other type of rooms so I suggest to book a upper level rather than standard. The hotel is on a hill in front of the lake but a little far from the city center. It’s walking distance to the lake for fitted people.

The room and facilities were great and well maintained, staff were also courteous and very helpful. But what was exceptional was the view of the surroundings and Lake Gregory which was breathtaking - be it early morning, during the day, sunset or at night.

The villa is on a hill which is a good 7-10mins uphill climb from the main road by the lake, if you decide to go around on foot, otherwise if you have a vehicle no problem at all.

Simpatia e prestabilidade do pesssoal. Excelentes e inexcedíveis.

Aquecimento no quarto.

Location hospitality and rooms extremely couteous staff ..true value for money

Het uitzicht vanaf de kamer en de bedden bevielen het meest. Verder was het personeel zeer behulpzaam en vriendelijk. Prima ontbijt. Fijn ontvangst en een mooie accommodatie.

De sfeer bij het avondeten kon beter. De bestelling voor het eten moest vanaf je kamer gedaan worden en je moest rond een bepaalde tijd aanschuiven. Daarmee was de sfeer van 'uit eten gaan' een beetje weg. Verder was de keuze van het avondeten beperkt en qua kwaliteit niet het best.

Très bel établissement, emplacement parfait et équipé aux petits soins ! Le repas du soir par le chef était excellent. Le petit déjeuner est correct. Service laundry très abordable et bien utile !

Excellent service and a great staff. Food was excellent. Good location overlooking lake gregory.

Preciosas vistas al lago desde la habitación. El personal encantador, súper atento y servicial. Muy limpia la habitación y el baño. Muy fácil dar una vuelta andando hasta el centro de la ciudad o para coger un Tuk Tuk

Para tener el precio que tiene la cena es muy sencilla.

We opted for a lake view room. The view was wonderful and the staff were welcoming, accomodating and absolutely amazing. We would have no hesitation to return to this beautiful hotel overlooking the lake.

Super friendly, helpful, and welcoming staff. View on the lake from our room was amazing. Comfortable bed (we slept like babies). Generous breakfast. Good value for money.

Everything was good. As this area has a lot of gardens and fresh veggies, it would have been nice to see this reflected a little more as part of our dinner plate (we took the halfboard).

Beautiful view and amazing friendly staff

For over 100 $/night, expectations are high but by and large the hotel meets them. It's boutique in the positive sense, with all details attended to. Rooms are not very large but views of the lake are great. It's remote, so best to book halfboard. And from Apr 1 to 20 every year the Eliya NY festival at the race course delivers lots

It's remote, so best to book halfboard. And from Apr 1 to 20 every year the Eliya NY festival at the race course delivers lots of party noise also reaching Serenus, but it stops somewhere 11 PM hence still enough sleep.

Great location with an amazing view. The staff were great and helpful.

The views from the patio and garden were beautiful. Staff were very friendly and helpful. Rooms were clean and comfortable bed.

Nice welcome on arrival. Spacious and clean room and bathroom. Large balcony with amazing views, including of the lake. Friendly manager and staff. Heater provided in room. Enjoyed indian meal and dosa for dinner. Chef made dosa sambhar without onion and garlic for mum who doesn't eat them. Nice to have the option of warm water with meal. Only stayed 1 night in Nuwara Eliya and heavy rains when we arrived so unable to explore the surrounding area on foot.

Steep steps to climb to reach bed on top floor of room so had to take extra care. Could do with more lighting on top floor as only 1 light so was a bit dark compared to lower floor. Towels on floor in bathroom slipped on floor so have to take care when stepping on them. Mum doesn't eat onion and garlic and there was a piece of onion in her breakfast fruit platter so explained to manager importance of avoiding food contamination as some people may have allergies.

Small and cozy boutique hotel with 6 rooms. Staff were incredibly welcoming and helpful and made the stay an absolute delight. The lake view rooms are also amazing - the ones on the ground floor especially so as they have access to a little garden that was a great place to relax in the evening. Would wholeheartedly recommend this to any traveler. The only nit was that food took a really long time - they asked for a 1 hour heads up - but they were upfront about it and we were able to plan accordingly.

Peaceful atmosphere, room opened up onto a terrace with a lovely view of the lake. Exceptional service from the staff.

The staff was very friendly. The view from the room was very nice.

The ladder to the attic was too steep.

Wonderful stay, the entire staff was so attentive and helpful. They helped us setup transfers and taxis and made sure our every need was met during our stay.

This was our second time staying here and it didn’t disappoint. The staff remembered my husband and I from last time and we really enjoyed our stay. Dinner and breakfast were great and the staff are so friendly. The views from the lake are great

The road up is a bit rough, but the views are worth it

The view from our room was lovely

There are not many restaurants nearby

View of the lake and rooms very big, clean and tidy staff helpful

Rooms very cold and damp would have been good if they put the fire on

Triple room with lake view indeed has a great view. Room is spacious and has the use of attic space is nice.

Too many flies in the room. Reaching the property is bit of a challenge due to steep incline. However, the property is close to the lake or park so there is some advantage to it.

The best kept secret of Nuwara Eliya. This hotel has a mesmerizing view of the lake. Fantastic stay. Very very accommodative & courteous staff.

The check in was easy with a cup of tea. The staff were very welcoming and helpful. The room was perfect with everything needed for a comfortable stay. Comfortable bed, curtains for a darkened room and quiet. The breakfast was excellent too. Finally not to forget the view of the lake…….stunning.

Nothing to dislike……

Clean place with fantastic view great customer service , many thanks for the manager he arranged a beautiful birthday cake .

If you have fear from heights then better to book two rooms instead of one room with 2 king beds because one of the beds it’s located upstairs and it’s somehow to reach and come down

So beautiful and very nice view

They gave us very high rate of the Dollars comparing with other hotels

Very boutique hotel with cozy and home feeling with super friendly staff that makes you feel home. Love the fireplace ...

The view and the staff

Really old furniture

The property was clean and nice. The food was tasty, and the staff was very friendly and attentive. Fantastic view.

Serenus boutique villa exceeded my expectations every way. The serene ambiance, coupled with stunning lake views, provided the perfect relaxing getaway. Whether you are exploring Nuwaraeliya city or nearby places, this place offers unforgettable experiences. I should mention that the staff is very friendly and supportive in every way. Manager Dushan and his team Chiran, Praveen, Senith, Raju, and Umesh were providing exeptionall service during our stay. Suite was clean and tidy, Foods were delicious. I am highly recommending this place to anyone.

Washrooms felt dirty and was smelly

A magical place. Service was par excellence. Dushyant the manager and Praveen were super helpful. Made our stay very special.

The location View Staff Facilities The atmosphere Cleanliness

The food, though the food was decent, I would've imagined the food would be better for the price charged.

The property is very well kept and very vkean

View from the window

Difficult to get there. Basic facilities

The view from the dining room. The cordial, sober behaviour of the service providers.

Our room.

The room and facilities were great especially the attic room was a super hit with my kid. Great experience overall. The staff was very friendly and polite.

The property is located up the hill which gives a great view of Lake Gregory but makes is less accessible for late dinning and hence we depended on the in-house kitchen for the meal which did not meet our expectation. So definitely there is room for improvement with a good chef being appointed for the property.

The view was nice

It didn’t have a fridge , the sheets had some weird smell,

My stay at the Serenus Boutique Villa was delightful. The combination of exceptional service and beautiful views made it a memorable experience. I recommend this Villa to anyone looking for a relaxing and pampered getaway. Accommodations I stayed in one of the triple rooms, 2 kind size beds – great for a small family. The room was spacious, clean, and offered breathtaking views of Gregory lake-a private balcony. The king-sized bed, and blackout curtains ensured a restful night's sleep. We heard some music in the night from the town itself but it did not disturbed my sleep. The room has modern furnishings and the amenities included an electric kettle, a flat-screen TV with a wide range of channels. Service The staff at Serenus Boutique Villa were exceptional. They were courteous, attentive, and went out of their way to make our stay memorable. From the warm welcome at check-in to the efficient room service and helpful concierge, the entire team was top-notch. Dining I dined at the Serenus Boutique Villa for breakfast and dinner. You have to order your meals ahead of time - the meals we had were extremely delicious, clean, made with fresh ingredients but mostly you can feel the care they were made with. A big kudos to the chef – thanks for accommodating a vegan menu. Located at the edge of Gregory Lake, the view is one of the best. You do have to drive up a steep hill (not too far though) to get to the Villa.

Nice place with a beautiful view from the lake

The place was amazing. The lake view was everything for us ! They served delicious meals and the chef personally spoke with us regarding the meals. The staff was friendly and helpful. It was definitely a wonderful stay !

We received very warm welcome from everyone at the villa especially Chiran, the Assistant Manager. They were so helpful and attended to all our requests. Ashan, the waiter, always served us with a smile and attended to all our meal needs. Overall, the service provided by everyone in the villa exceeded our expectations! My friend and I thoroughly enjoyed our stay in this cosy villa that faced the lake and beautiful mountains.

It is not what we didn't like but some suggestions to further improve the room conditions. The room had only one power point to charge the phones, boil water in the kettle and use the hair dryer. Hope the management can add an additional power point in the room. The adjustable mirror in the toilet was too high and couldn't be lowered. Not suitable for people who are short! The villa provides good breakfast and dinner but no lunch. It would be good if they could add some simple lunch menu for tourists who may want to eat in sometimes.

Staying in this hotel is a mind blowing experience. Hotel is located at an elevated location and just opposite to the beautiful Gregory lake. The sight from hotel room balcony is so picturesque and one can see view of Tea Estate, Beautiful lake and cloud kissing mountain in one frame. Room is very spacious and so is balcony. Room is kind of duplex and quite innovative in design. The hotel staff is very courteous, friendly and helpful. Their kitchen serves very tasty food and we all enjoyed. They have DJ room, Shishaw bar and firewood place too. We stayed there for one night and wanted to stay more but we had other things planned so couldn't. Would visit again for sure.

Nothing we could think of.

We really enjoyed our stay here whilst making a short stop in Nuwara Eliya. The accommodation was very comfortable and clean, and the views over the lake were wonderful. A big thank you to the staff who were very friendly and welcoming, and added to our stay being such an enjoyable one.

amazing view and staff very helpful, can’t ask for more. breakfast was also great. it is a small boutique hotel but perfect and fits the purpose if you are staying 2 nights or less

Elegant beautiful place, with excellent maintenance , so it looks as new. The View from the balcony was amazing,the best view in this town. Food was very delicious. The staff and manager are amazing persons, kind,polite,helpful,intelligent. The disco and karaoke room was an extra bit of pleasant surprise,it's so well equipped and it was such a good fun after the dinner ,which gives great entertainment to our small group of friends. Our stay was a 5* experience. Amazing place,highly recommended!

Walkable to Gregory Lake which unfortunately was noisy, dirty, full of rubbish, have to pay an entrance fee just to walk around which takes less than an hour. Nothing else to do in the immediate area. Hotel high up in the hill, so no passing taxi/tuk tuks and not ideal for walking after dark, poorly lit area. Hotel took 2.5 hours to serve a dinner after 3 attempts at asking where it was, finally arrived, potato curry was three bits of potato in an inedible watery, incredibly salty sauce. We ordered vegetable rice and noodles as vegetarians - both arrived with chicken in. Manager very apologetic but did nothing to rectify the situation. Would not recommend hotel at all, much better options for the same price or less in the area and there is very little to do near the hotel. Better to stay closer to town.

Tolle Zimmer mit grandioser Aussicht

Size of Room, the rooms were clean with marvellous views. Nice and quiet. Staff was responsive to requests.

Didn't like the switching of lights and most of the time had climb the stairs in darkness. Also staff and manager staying around during breakfast.

The people were great there! They organized us a tour to horton plains and further to the next hotel. The rooms and the equipment were impressive. The breakfast was the best we received on our whole journey! We can recommend it 100%!

Breathtaking view. Calm place. Great service. Helpful staff.

The service was wonderful, English spoken well, local information was detailed and correct. Walking distance to a strawberry farm for fancy strawberry and cream. Wonderful fresh vegetable salads and traditional sri lanka foods prepared by a chef. Showers hot and fantastic view from the warm rooms.

A little far from center of town but only an easy tuktuk ride away.

We had a wonderful stay at the Serenus Boutique Villa. The staff was over-the-top in how accommodating and attentive they were. They helped arrange transportation to Horton Plains and also to our next destination. They even packed us a lunch for our outing. The hotel was spotless and well cared for, and the breakfast was great. And the lake view was nice. It is a little way out of town but close enough to walk or get a $2 tuk tuk ride.

Conveniently located, only a short tuk tuk ride to Nanu Oya Station. The villa is surrounded by many tourist attractions like Gregory Lake and Park, Lovers Leap water fall, Pedro tea estate, and factory. Our room was facing the lake - it was very spacious, and we had a lovely view of the hills and tea estates. All the staff are very helpful, polite and very friendly. They helped us arrange transport and negotiate a good price. The food was amazing, there is both Western options and Sri Lankan options. The chef also came and talked to us during dinner to see if everything was okay. Overall, we had a wonderful stay, and we would definitely return.

Everything was great.

Everything

Nothing

Very enjoyable stay. Lovely view from balcony and staff were superb. We’re we’re greeted by Lacshan who was very accommodating and professional. He made us feel welcome, and organised for porters to take our bags and nothing was too much trouble Our evening meal was the best we’ve had in Sri Lanka. All the food was freshly prepared and superbly cooked food. Hats off to Pasindu in the kitchen. Would definitely recommend this gem of a hotel!

This boutique hotel was a great find across the lake. It was clean and seemed new. The staff was very helpful and well-trained. They helped me figure out my train schedule. Loved the rustic vibe of my room although it didn’t have the lake view like other rooms. However, there is an access to the garden area facing the lake on the same floor. Breakfast pancake was delicious.

Excellent location and superb hospitality. Highly recommend.