Jaisalmer Marriott Resort & Spa

i liked the location plus how beautifully its built and maintained. I was fully impressed by the staff and kindness of the entire hotel staff. they were fully helpful.

due to rain there was a big drain of water gathered outside the hotel I wish the hotel can take care of it , though this part of the country does not experience rains often but i think it affects the entire asthetics of this beautiful hotel.

We booked the hotel for one day, but had to extend one more day because of the hospitality. It has been the best throughout. Restaurant service people were best.

Nothing such.

Another day, great stay. Reception people have been best. Appreciate em all.

Nothing such.

*It's awesome , all the staff are very good and nice . Special Thanks to Debasmita, Shayni & Mr. Ram they are fabulous.*

A very warm hospitality given Ms Debasmita and Ms Shayani. Literally loved it.

Excellent place to stay. Food and service perfect. Highly recommended. Ms. Debasmita at the reception is a polite, humble and a professional person.

Perfect ambiance , calm sureoundings. The staff at every corner were friendly. Loved the place

"The reception team shyani and debosmita was courteous, efficient, and always greeted guests with a smile. They created a pleasant impression and were very helpful throughout my stay.

Hi o am Sachin from Jaipur I stay in Jaipur Marriot Jaislmer still that good vibes and best property in Jaislmer

Pradeep was absolutely awesome he’s the best guy here he’s funny, sings well, dances and is a vibe. Love the guy

Very good experience staff was very nice and helpful Rooms are spacious and clean Overall 10 on 10 Shivani and shiny was very helpful during stay

Our experience was excellent. Pradeep was so helpful and overall an awesome guy. Multitalented as well! 10/10 stay, I look forward to coming again.

A very good stay and wonderful experience. A warm welcome and easy check out with Debasmita mam at reception counter.

I had an amazing solo stay at JW Marriott Spa & Resort. From the moment I arrived, I felt welcomed and well taken care of. The property is beautiful, peaceful, and perfect for a relaxing getaway. The staff was exceptionally helpful, courteous, and always ready to assist. The food was delicious, with a great variety and excellent quality. A special thanks to Shivani for her outstanding hospitality. She was warm, attentive, and made sure everything was perfect throughout my stay. Her excellent service truly made my experience even more memorable.

Yesterday I was checking the hotel was good I like the staff member . Special thanks to Tribhuvan who was there with us And the girl lateswari was very helpful and kind overall was fantastic.

Hello Ms. Lateswari, I came across the wonderful reviews mentioning your excellent hospitality at the resort. Guests have highly appreciated your professionalism and the way you take care of them.

We had a wonderful stay at Marriott Jaisalmer resort. The room was exceptionally clean, comfortable, and well maintained, with everything I needed for a relaxing stay. Housekeeping did an excellent job each day, and the room always felt fresh and welcoming. The service throughout the hotel was outstanding. Every staff member I interacted with was friendly, professional, and genuinely eager to help. They went above and beyond to make sure my stay was comfortable and enjoyable, and their warm hospitality made a lasting impression. One area that could be improved is the accommodation provided for drivers. Unfortunately, the room arranged for my driver was not comfortable or up to the same standard as the hotel. Because of this, I had to book a different hotel for my driver to stay overnight. I hope the hotel considers improving the quality of driver accommodations in the future, as it would make the experience much better for guests traveling with drivers. This small improvement would further enhance an otherwise outstanding stay. I highly recommend Marriott Jaisalmer hotel to anyone looking for excellent accommodations, exceptional service, and a welcoming atmosphere. I would gladly stay here again and truly appreciate the outstanding experience provided by the entire team. Mandeep Chauhan

Very good services hospitality

Location is near to jaisalmer. Ambience of hotel is very good. Food is oosm. Staff is very cooperative. Overall a great experience

Check in experience was very awesome and Binayak provided us with an upgrade to oasis view.Banthal was also very good.Overall experience was very awesome. Best hotel in Jaisalmer.

Great Ms Debasmita has given us a Great Hospitability Experience .

I had an amazing stay at the Jaisalmer Marriott Hotel. From the moment I arrived until check-out, the entire experience was exceptional. A special thanks to Debasmita, Abhijeer, Shivani, Hardik, and Tribhuvan for making my stay so comfortable and memorable. The front desk team was incredibly cooperative, professional, and always ready to help with a smile. Their warm hospitality and prompt assistance truly made a difference. The entire staff was courteous, attentive, and genuinely cared about ensuring guests had a wonderful experience. The service was outstanding, the rooms were well-maintained, and the overall atmosphere of the hotel was welcoming and luxurious. I highly recommend Jaisalmer Marriott to anyone visiting Jaisalmer. Thank you to the entire team for such a fantastic stay—I look forward to visiting again!

The overall hotel experience was very nice. Starting from welcoming and the hospitality of front desk was wonderful. Not to forget Mr. Binayak who assisted me in all the requirements during my stay.

Too good We were very much satisfied with the hotel sevice whether it is about room cleaning or kitchen service. Loved the peaceful environment All the staff especially sumran sir AB khan ,Ansh kumar and receptionist Debasnitha hepled us in every manner Again thanks to all !

From the moment we stepped into the beautiful, fort-like sandstone property, we were treated to a perfect blend of luxury and warm Rajasthani culture. There were rose petals showered on us that felt magnificent. We were recognised for our elite Marriott status and were upgraded to Jaisalmer suite. That felt incredible. A true Marriott hospitality gesture! The architecture of the hotel is beautiful, capturing the timeless essence of Jaisalmer. The location is central as well and about 10 minutes to Fort and 60 minutes to Sam Dunes. The suites are incredibly spacious, elegantly designed, and equipped with amenities that ensure a luxurious stay. A huge living room and spacious well done bathrooms. Every corner of the resort—from the grand, well-lit entrance to the gorgeous courtyards—is highly photogenic and offers a serene atmosphere. The lounge experience was a major highlight. Whether we were unwinding in the beautifully designed bar area with a well-crafted drink or relaxing in the lounge seating beneath that massive, breathtaking crystal chandelier, the ambiance was spot on. When it came to dining, the food was flawless. The buffet offered an extensive and delicious spread, seamlessly bouncing between authentic local Rajasthani flavors and excellent global cuisine (including fantastic thin-crust pizzas and perfectly made burgers). What truly elevates this resort is its exceptional hospitality. The staff goes above and beyond with a genuine smile to make you feel right at home. Chef Pratap Singh with his hospitality made sure that we enjoyed our meals. A beautiful touch to our evenings was the live traditional music; sitting back and listening to the soulful folk songs played on the harmonium added an unforgettable cultural magic to our trip. There is a shop as well in the hotel lobby. You may also opt for Airport drop from hotel, that’s a comfortable ride.

We recently stayed at the Marriott Jaisalmer with family, and it was a wonderful experience. The property is beautiful, but what truly stood out was the incredible food. Every meal was delicious, and the staff took great care of us. The hospitality made our family trip very special. Will definitely visit again!

Nice hospitality Good behaviour of staff Excellent service Very clean & comfortable stay Good food Tribhuvan bhai , Debasmita , Prakruthi

Good service Well cleaned and maintained Polite and cooperative staff Good Amenities Value for money Clean rooms Special thanks to staff- Mahek Tribhuvan Debasmita Prakruti

Swimming pool and indoor activities was good

I had a wonderful experience. The service was excellent, and Debasmita and Tribhuvan were incredibly helpful, friendly, and professional. They went above and beyond to make our experience comfortable and memorable.

Our stay was awesome, we enjoyed so much over there, we were there only for 2 nights but it felt like home because the people over there. I remember few names which I have mentioned. Mehek Hardik Tribhuvan Damodar and Chotu at Bell Desk Chef Pratap at breakfast. And there were many more . Thank you soo much for your assistance and making our stay great.

I had stay here with my family for 7 nights and and I felt this property is best in the town.and the persons who make it best it's there staff and team specially the resturent team. The head chef mr pratap singh is always on his best the f& b manager Mr Vineet is always on his toes. The connection mr pratap built with my family Is for life long .his hospitality is top notch. And the other supporting staff like Ms ruchi,prakriti mr lakshay, Dilwar ,ujjwal are also very courageous and helpful. I love to stay in this property and will plan to come again because of them Last but not the least how can I forget Pradeep ji ...who sung beautiful songs for us during hi tea and he managed all the activities in hotel with lots of love and affection Thank you

After attending my Annual General Meeting in Udaipur. Our friends decided to visit Jaisalmer and stay in Marriott Jaisalmer. This is one of the Best Property in Jaisalmer to visit. All the staff from the Reception to Housekeeping to the Breakfast area, everyone is awesome. They all are very helpful and always smiling. Special thanks to Mahek, Hardik and Tribhuvan at the Reception area are very very helpful. The Chef Pratap at the breakfast area is super amazing. He always surprises all of us with his specially curate dishes. Thank You Everyone for giving all of us such a great experience. Warm Regards, Shafan Shaikh

Visited the property for leisure trip with my friends and I must say it was a wonderful experience the property is beautiful the rooms are good and to top it up the service is amazing especially Mahek and Hardik who checked us in along with the bellman don’t recollect his name including the chef at breakfast room Chef Pratap who surprised us everyone morning with signature dishes at our table the waiter Ujjwal and another lady who took good care at the breakfast All in all amazing stay and amazing people Keep up the great work!!!! Regards Sylvester

We had a wonderful stay at this hotel and would highly recommend it. From the moment we arrived, the check-in process was smooth and welcoming by MEHEK & TRIBHUVAN, with the staff making me feel valued and comfortable. The service throughout my stay was exceptional. Every team member I interacted with was courteous, attentive, and always willing to go the extra mile to ensure a pleasant experience special mention to CHEF PRATAP and DEBASMITA at breakfast. The room was clean, comfortable, and well-maintained. Breakfast was one of the highlights of my stay, offering a great variety of delicious options with excellent quality and attentive service. The overall atmosphere of the hotel was warm, professional, and relaxing. Thank you to the entire team for making my stay so memorable. I look forward to returning in the future and would gladly recommend this hotel to anyone seeking outstanding hospitality.

Our recent 2 night stay at Marriott Jaisalmer was truly memorable and exceeded our expectations. The room given to us was excellent. Clean, hygienic and well maintained. The service was prompt, professional and delivered with genuine warmth. A special thank you to Mehek, Hardik and Tribhuvan at the Reception for their courteous assistance and smooth check-in. Damodar and Chotu from the Bell Desk for their prompt support with our luggage. Breakfast each morning was a delightful experience. Thanks to the exceptional hospitality provided by Ruchi, Ujwal and Debasmita. A special mention to Chef Pratap who ensured the breakfast offerings were excellent and consistently maintained high quality. Chef Special offerings was a delight to nourish and added a wonderful touch to our mornings. Looking forward to visit again and would highly recommend this hotel to anyone visiting Jaisalmer. THANK YOU

Live singing and atmosphere is good Cleanliness good

Our experience at Jaisalmer Marriott was truly outstanding and exceeded all expectations. The food was absolutely excellent, with a wonderful variety of flavors and beautifully presented dishes. The ambience was elegant, relaxing, and perfect for a memorable family trip. A special mention to the chef, who went above and beyond by introducing us to some unique and creative dishes such as Jalebi Chaat, Mango Golgappe, and Papad Chaat. These innovative creations were not only delicious but also added a special touch to our dining experience. The service was exceptional throughout our stay. The staff was warm, attentive, and always ready to help with a smile. Every aspect of our visit was handled with great care and professionalism. Overall, everything was beyond our expectations. I would highly recommend Jaisalmer Marriott to anyone visiting Jaisalmer. It is a must-visit destination for great food, outstanding hospitality, and a truly memorable experience.

Staff members are helpful specially ramsawroop Bharti ji and Ruchi mam.room and hotel campus is very well clean.overall very good service.

Excellent stay and service provided by the team specially Shayani,Mehak,Debasmita and Ram front office.

Everything including staffs hospitality

Liked everything

I like there pool

Food was pathetic and no privacy by staff they shared my personal number to guides.

It was an amazing time with family holiday. I am thankful to a team under names Rajesh ,Tribhuwan , Binayak & Lateshwari from Front office Chef Pratap from Kitchen Pritish & Manoj Chaudhary from Housekeeping Vishal,Sheetal & Rohit from Food & Beverage Service What we asked they serve Thank you

Special mention to Brishti who went over and above to accommodate us and our needs after a long day of travelling. Excellent customer service!

Not good rooms very old not maintained customer service very weak

We had great experience right from check in to stay management. During the check in one lady shruti took great care of identifying family preferences and gave room which had bigger bed. Both the rooms were checked in before time. That was great consideration. Would recommend strongly for Marriott for their great care and help. Loved it ❤️

Perfect accommodation , facilities was too good

Food price 🥵 (food was too expensive) Tea 295 rupee .. Basic food was too expensive .

One of the worst experiences, shameful to call this a 5 star property. No towels in the suite, staff refusing to accept orders from kids menu and absolutely zero pool monitoring. For the 3 days we stayed, people went into the pool as if it was a pond and there was no staff to check them. Let alone proper swimming attire, people were dipping their feet in the pool and entering in their clothes !! There was no staff to check for this gross breach of hygiene and protocol. Even when we complained, the manager himself could do nothing. Couldn’t ensure that the guests wore proper swimming attire. In fact at night he didn’t even understand what the guests were wearing and why it’s improper. Never seen this before at a hotel ! Please do not stay here especially with family. I hope someone reading this takes away their pool license.

Very nice pool, kind staff

The price for food and beverages is very high. I paid more for dinner and drinks for my stay. .

Experince was amazing , great hospitality and support staff, got more than are expectaion

Stay at the Jaisalmer Marriott in the month of March 1026. Enjoyed a lot with the in-house games, played lots of games like Croquat, pool table, table tennis and other games. The Recreation Staff Rajendra is very helpful person and hard working, he teach us the games... Overall enjoyable stay. Thank you the Experience manger Mr.Prafeep Rai for the suggestion of games and collection of games.

Stayed with the family, enjoyed a lot at the resort, played lots of games whole day at shuffle. The Experience Manager teach us to play all the games. Will visit soon, love the resort will visit again

We are the group of family and we stayed at the Jaisalmer Marriott resort and spa, we played pool table,T.T and lots of other games and did arts and crafts also. This is one of the best resort at Jaisalmer. The Pradeep Sir is the very best person we played lots of games. Thank you The Manager Sir Pradeep for teaching us the games and spending time with us.

It is quite and secluded

Over priced food hotel is nice for india but would never be Marriott elsewhere. The bathroom sink leaked all over the shower was rusty the facade was damaged in parts the blanket we were given as clean had stain and their laundry service ruined a special dress. They did comp our drinks and give us 10,000 marriott points

At marriot there is a game section in the afternoon in the lawn Mr. Rajendra (staff here) played with us by making us understand all the rules of the game properly. He made us play an amazing interesting outdoor game called croquat. Had lots of fun played it for the first time.

Food

Magnificent hotel a few minutes’ drive to the city centre. Seamless check in and check out. Outstanding front of house service. The grounds are magnificent. Great coffee shop on the premises. Dinner was sumptuous and breakfast was breath taking. The room is large, luxurious and well appointed. What makes this hotel so special are the wonderful, well-trained staff. They are absolutely customer centric. A treat to stay there.

This Hotel is defrauding guests who have booked with them by making unauthorized and fraudulent transactions on their Credit Card - even if they do not stay with them and cancel their bookings much ahead of cancellation Window. We had booked this Property for stay in Dec 2025 and given change in plans we cancelled the booking much ahead of the 7 days Cancellation Window as per booking terms. The booking was a point redemption booking. We got the points back to our account instantly. After 3 months the property charged our Card for the Room Nights Value. On contacting the property the front office staff - Mr. Tribhuvan Singh (74120 00225) completely denies the fraudulent debits and comments that the cancellation was outside of cancellation Window. Inspite of sharing proof of cancellation terms they completely disregard this. He refuses to share any proof from his end and also refuses to see the proof that I have. How come a guest is charged 3 months after the actual cancellation - they are running a fraudulent operation with an intent to scam guests. Your Credit Card Details with this property is not safe - you will be scammed. Please avoid and stay safe, To start defrauding customers they changes cancellation window from 7 days to 21 days and give misleading statements. Marriott helpdesk in unresponsive as well. Still fighthing for refund of fraudulent debits to card and com

Worst Marriott stay ever!!!!

Stunning property. Convenient location.

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Property was decent as expected Marriott property

Untrained staff; did not have my rooms ready even at 4pm! Had requested 3 rooms with King size beds and one with two twins. I stead they had all rooms with twins which later they scrambled to reverse! Inside the room, cleanliness of upholstery was questionable; curtains were not working; power sockets were not working by the bed on the right side;. In general didn’t feel good about paying so much money to get this shoddy service. Also the hotel has now charged me for 5 rooms instead of the 4 we occupied and claim that one of the charges was just a pre-authorization which will be released shortly!! I have never experienced this before and I am an avid traveler with 40 years of business travel across the globe!!

Excellent stay in this clean comfortable well appointed hotel. Buffet dinner was magnificent and the service we received from Deepu was exceptional. We have been lucky enough to stay in many lovely hotels and his professionalism was as good as we have ever seen - thank you

We booked a two-night stay at this property based on positive reviews. Upon arrival, we were greeted warmly and the property itself was impressive. However, our experience was mixed. We had requested an early check-in well in advance but despite arriving early, we were still waiting for a room an hour after the 3 pm check-in time. The staff apologised and tried to make things right but our exhaustion and lack of patience left us feeling let down. The rooms were average and needed more maintenance, and towels were also missing oj the second day. The view from my room was also poor. The buffet breakfast was average with a wide variety of options. They have high tea also which again lacked options while the play area was not maintained.

Overall a wonderful 2 nights stay at the property. The rooms are well equipped and the staff is courteous (thanks Rajendra Ji for room services). The Buffet Breakfast isn’t to be missed with a good selection of Indian spreads from both the Northern and Southern region. The inward courtyard makes you feel a royalty in the serene atmosphere. The in-room air conditioning needs to be fixed - though they provided us with additional room heaters. It’s a little on the pricey side and so Marriot is encouraged to explore ways to provide more value which they have the potential of.

This is a true luxury at its best in Jaisalmer, the rooms are very neat and tidy size of the rooms are big and very comfortable. staff it very good, very well-maintained property, pools is clean and clear, there is also a kid's pool very nicely built. the indoor play area is very good and many games to play. there were many outdoor games also like archery, badminton, mini golf etc. The property is value for each penny spent at the hotel. the property is big so it's always calm.

Very specious and clean rooms . Prompt service .

Lifts are very small and congested , it’s very difficult to accommodate more than four persons , it should have been more specious .

Food, Activities, Shopping, Friendliness

Nothing in Particular

Great hospitality and staff is very supportive and polite. Keep up the good work. Khamma Ghani, Ram Ram Sa

Location and polite staff

I had a very pleasant experience

I had high hopes for this Hotel. Where do I start. So I had contacted the hotel prior to arrival and asked for a Fort View Room. I was in contact with Partha Saha, the Front Office Manager more than 6 months in advance to secure such a room, which he promised. I had also confirmed the room a week before I arrived. Upon arrival, the reception desk was a total mess. Four people handling my checking in process on Monday 15th December at around 6pm - 6.30pm. When I arrived, my private tour guide and I noticed a few things: 1. Other guests were treated with attention and respect and I was not. Example - a couple of guests received a special welcome with a gift. I got nothing and zero acknowledgement. 2. We were made to wait at the desk for 15 mins - 20 mins before anyone was willing to talk to us. Should I divulge how much this hotel cost me for 1 night?? 3. When someone actually came to my aid to check me in, they had no idea what they were doing, I was passed around to four different people because the main twit was distracted with doing other things and passed me around to four different people. He even got so confused and asked my private guide for his passport because he thought he had a room booked too. I clearly told him with a booking confirmation that there was 1 room and it was for me and me only. The four staff were totally inexperienced and disorganised and even laughed at us while we were extremely peeved. I opted to pay my room at check-in and ask for a receipt of payment. The twit at the front desk said he could not give me a receipt and I only got the EFTPOS slip from the credit card payment. I insisted and he refused. I insisted again and he refused. When I finally got to my room, yes, it was super large but I had NO FORT VIEW ROOM. Instead I had a view of a junk yard and bird droppings. I clearly stated at check-in that a fort view room was guaranteed for me and the young woman with glasses said that there would be a fort view. Also all the extra towels I asked for 12 MONTHS BEFOREHAND WHEN BOOKING and the woman at the front desk at check-in said THEY WERE THERE IN THE ROOM - THEY WERE MISSING. It didn't stop there. The whole 1 night stay was a disaster. After they took my food order, I looked at the bill and was charged TWICE for a meal. I had to then rectify this by contacting the Restaurant Manager, Vineet Sinha who sorted this out swiftly for me, but it should not have happened. Full stop. If I did not check, I would have paid double. Later that night, I decided to go to the front desk and check up on my bill. I was told the room HAD NOT BEEN PAID FOR. Well what do you know, that is exactly why I ASKED FOR AN INVOICE. The previous twit had already left and the new guy at the front desk said he should have given me an invoice. So here I am, accused of not paying when I just paid for a room almost $800 AUD. I had the EFTPOS receipt in my room but boy was I annoyed and what a time waster. I told him to sort it out and to send the invoice to my room. I NEVER HEARD FROM THIS GUY WHO WAS ON DUTY ON THE NIGHT OF MONDAY 15TH DECEMBER AGAIN. This was at around 11pm. I never got the invoice either. Yes I was more than angry at this stage. The only person in this hotel that did anything right was Vineet Sinha, the Restaurant Manager. That is why I gave them 2 stars instead of 1. He listened to me attentively and he took my food order with great care. And he was nice as well and the only person that treated me with decency and respect - the way it should be. The next day, after my private tour guide heard about my problems all night, he was super angry and went off at the staff. I also had my 2 cents. The twit who checked me in on the first day was also there again and he was told off by his supervisor and told him to shut up when he tried to speak. It was a circus when I left. The front office manager eventually came out as I was leaving and apologised and the joke was this - he offered me some silly Marriott bonvoy points and asked me what he can do to make it right. Do you really need to ask me that? Offer me a refund - use your brain - are you a manager or not?! I said I do not want your points! If you want to make up for all the problems I faced then give me a partial refund. He went away and did some research then eventually a week later I got a 30% discount. This is what the 2nd star is for too otherwise they would have gotten 1 star. I cannot award them more stars because of all the problems I faced, despite the partial refund. That accounts for the time I wasted with rectifying all the problems I faced. The staff were incredibly disrespectful especially at check-in.

Great property. Loved the room and the shops near the reception. Staff was top notch.

No heater in the room. It was too cold for us.

Excellent breakfast. New facilities. One of the nicest hotels we stayed in India

Everything was great. It's a few minutes outside of town so you have to drive into town. This was not an issue for us, but if you want to be walking distance, this is not the place.

Great hotel with a good high tea and puppet show. The pool was great and the hotel was up to par with any Marriott. Stayed with my family.

I didn’t like anything

Room size was so small as compared to the price they charge, you can have bigger room, nicer view room with 3 star hotel for half price of the room that Marriott charge , even food parantha size was so small , service was so slow during breakfast buffet , there was no welcome for my family at the door. Room lighting was so dim for my family.