Sakol Hotel vs Similar Hotels

The bed and pillow need to change; they are too hard.

Rooms vary in quality, with some spacious but others dated.

Rooms often described as spacious with comfortable beds, but several guests reported problems (renovation noise, faulty AC, older/unclean toilets) making quality variable.

Rooms are described as spacious and cosy, but recurring issues with mattresses (too soft, uncomfortable), occasional squeaky beds and dated decoration reduce the score.

Some issues mentioned about bed and pillow quality.

Several mentions of unclean bathrooms and dated rooms.

Mixed reports: many guests praised clean rooms, but several mentioned dust, spider webs, smoking smell and old/toilet stains—issues likely related to ongoing renovation.

Mixed signals: some reviews note clean rooms, but others call for improved cleaning and replacement of towels/pillow covers; curtains and general upkeep were criticized.

The location is very strategic and nearby to all attractions in HatYai.

Generally good location, accessible to markets and quiet.

Frequently praised as central and convenient in Hat Yai, with easy access to shops and restaurants and a quiet neighborhood; one guest reported an incorrect map listing on booking.com.

Strongly positive: repeatedly noted as very close to the train station, Hatyai Junction, 7-Eleven and convenient for transfers; some notes about darkness at night and train noise.

The staff is really good, really great.

Staff is friendly and responsive, providing good customer service.

Generally strong: staff repeatedly described as friendly, helpful and professional; smooth check-in/out and willingness to assist (early check-in, room changes) were noted.

Staff repeatedly described as friendly, helpful and supportive (assisted with luggage when lift failed); overall service sentiment is clearly positive.

Standard quality for this hotel tier.

Limited food options and lack of breakfast noted.

Sparsely discussed: no widespread F&B comments aside from a complaint about expensive bottled water; otherwise not frequently mentioned.

Limited mentions: nearby food scene is accessible, but guests noted difficulty finding late-night options; no in-room F&B provisions (tea/coffee) were provided.

Standard quality for this hotel tier.

Facilities are adequate with air purifiers, iron, and washer.

Limited/variable: Wi‑Fi was reported weak by some guests; few on-site amenities mentioned (laundry nearby but not hotel-provided); bottled water pricing was criticized.

Several concrete complaints: lift frequently out of order, air-conditioning sometimes not functioning, no hot water in places, no slippers or tea/coffee provided and fridge issues.

Standard quality for this hotel tier.

Good value noted in multiple reviews despite some flaws.

Consistently noted as affordable and good value — guests repeatedly called the hotel cheap and a good budget choice for the location.

Frequently described as cheap and good value for the price, appropriate for a short stay or transfer night.