Grand Palazzo Hotel - SHA Extra Plus vs Similar Hotels

Rooms are nice and spacious, among the biggest in Pattaya.

While some rooms were comfortable, a few reviews noted that the rooms were getting a bit old and could use refreshing.

Rooms described as big, comfortable bed, nice pool view and useful extras (scale in room). A few minor remarks (no balcony) keep this slightly below top.

Rooms described as spacious and comfortable, with some concerns raised about maintenance.

Not explicitly mentioned, adjusted due to negative sentiment in the second review.

Several reviews mentioned the rooms were clean but noted issues with maintenance.

Multiple reviews explicitly state rooms are clean ('الغرف نظيفة', 'very clean', 'sehr , sehr sauber'), so cleanliness is rated strongly positive.

Several reviews mentioned issues with cleanliness, including dirt and stains in the rooms.

Quiet yet near to attractions, very convenient.

The hotel's proximity to shopping malls and attractions was frequently mentioned positively.

Location is consistently praised (near Terminal 21, beach, malls; 'Très bien situé', 'Very good location', 'Perfekt ort'), so location receives a top rating.

Good location with proximity to amenities and attractions noted by several guests.

Excellent staff behaviour, always ready to help with a smile.

Many guests praised the friendly and professional staff, highlighting excellent service.

Staff repeatedly described as friendly/helpful/awesome in several languages ('staff are really good and helpful', 'super freundlich personal', 'Mitarbeiter ... ausgesprochen freundlich'), supporting a high service score.

Positive feedback on helpful and friendly staff across multiple reviews.

Breakfast not up to par, leading to a reduction in score.

Guests appreciated the quality and variety of food offered, particularly breakfast.

Breakfast is often described as good/copious/'מצויינת' but there are repeated complaints about limited halal options/variety for some guests, giving an overall positive but moderated score.

Breakfast and dining options received positive mentions.

Great lobby and pool.

The breakfast and general amenities were mentioned positively, contributing to guest satisfaction.

Breakfast and pool view are positives, but issues such as weak bathroom exhaust fan, no balcony for some rooms and daytime aircon complaints reduce the amenities score.

Good amenities, though some reviews indicated areas needing improvement.

Standard quality for this hotel tier, general positive sentiment.

Overall, guests felt that the experience matched the price point, despite some minor issues.

Some guests call the hotel cheap/good value, but others mention costly nightly deposits and limited breakfast choices for some guests, producing a mixed value perception.

Guests felt they received good value for their stay considering the amenities included.