The Grand Mamta

Good corporative staff. Good Breakfast. Neet and clean room.

A/C goes off' quite often. Fan should be available

It was quite dated and in need of renovation. The showers had doors only in some rooms

The room was exceptionally neat and clean, and the staff were very courteous and attentive. In particular, the front office associate, Shafi, was extremely helpful and took excellent care of all our needs. This hotel is highly recommended for families and friends.

Fantastic place.. excellent customer service Friendly people Excellent food Driver Mr. Mansoor excellent 👌

Location good, staff behaviour very good, daily room cleaning, room service excellent transport service very nice

No question of dislike

I was upgraded to premium room which made the stay much more comfortable

The steam spa sauna jacuzzi were non functional. The games room was packed in the gym.

Albergo di buon livello a prezzo contenuto

Ristorante e colazione da migliorare

We had a wonderful stay. Staff do their utmost best to be there for us and help wirh everything we needed, although sometimes they hover too much.We got a free room ipgrade for free even whe´ the price was already very fair. Location near Dal Lake very convenient. Good breakfast!

The pool was empty on arrival and afterwards very crowded with locals. But in the evening we had the pool completely to ourselves. Thank you!

Room were spacious and well furnished, with extra beds

Stayed only one night but found staff in reception and restaurant very helpful and friendly. They provided great help and service. Breakfast and dinner were great with many options and tasty food.

Nothing

The team. From reception to restaurant to housekeeping and supportive staff specially restaurant including counter to table. The shop experience is also excellent.

The outside surroundings which is not under hotel control.

Hygienic rooms. Good breakfast. Excellent logistics support for travel by Hotel team.

Its location is not. Very apt security more attention to staff training to enable it to 4/5 star

Clean n affordable

Very good hotel, staff are very good behaviour, room and bathroom is very clean ,

Food is normal, not so tasty,

The hotel is very modern, clean and with helpful staff. I would recommend this hotel highly

Convenient location near to the city & easy access to public transportation.

The price I paid & well one door in room 403 of the shower wasn't fully working, like as in you had to slide open only one door & both doors couldn't fully close leaving a gap in between, then the showerhead itself was barely hanging on above your head, the pressure was a bit off for the shower too at times. Also the biggest letdown was that the sauna & steam room were out of action due to maintenance & well 4000 Indian Rupees to use the Jacuzzi after paying the amount I did was a bit outrageous.

Very decent Hotel. Would like to stay again

Nothing

All good

Spa facilities not available

Great hotel with all the key amenities you need. Good breakfast spread focussed on vegetarian delicacies from across India. Great hospitality, along with gentle smiles, bringing in warmth and generosity in everything they did. Very spacious rooms, extra large beds, and great air-conditioning in rooms ( something we needed to ensure we adjusted to the heatwave).

I liked everything about the hotel. I was a bit skeptical on the mixed reviews this hotel has received in the past, but I had a great stay. Shah Mudassar and team took great care of us.

Overall facility was good

Committed check in time of 07:00 a.m. refused, so our planning went wrong and wasted 1 day of sightseeing. Very poor customer support snd commitment. Even the booking mentions of 2 beds, but we were alloted 1 bed room. It was substandard as per booking commitment.

Quick check in and check out. Breakfast was great.

Noisy with constant works either inside or outside.

The food quality is Pathetic....................

Food is not good at all.

Behaviour of staffs, breakfast, dinner, location

Water quality at the washroom should be improved. More fruits should have been served in the breakfast. Washroom was pretty cold.

Good ambience

Positives - Decent room with working AC and fan. Inhouse restaurant for breakfast, lunch and dinner. Will consider this option as it's best for the amount paid and compared to other properties in Srinagar.

Negatives - Construction work is ongoing as the hotel is adding one more floor, hence noise during the day is disturbing. The fridge in the room is not working efficiently and maintains room temperature. Basic breakfast with the same menu every day.

Location

Not applicable

👌🏻

👌🏻

The Staff, location and Cleaniness. Ruby sir i.e Mr Rubani, is a perfect gentleman. He is the operations manager of ds property. He was so helpful in suggesting good restaurants, places to visit and even arranged a delicious cake for Father's day. They also have a superb bakery within the property. We loved the quality of cakes, cookies and tea there. Rooms were clean and the location was close to Dal lake. They do have some restaurants just outside the property gate. In short a complete value for money property. Regards, Rahul

I am sorry to write this but after thinking for many minutes I am unable to come up one one thing that we liked about the property . waste of money and didn’t get good night sleep either

where do I start but here it is 1) I booked this hotel 4 months ago and after confirming several times my booking I got a message from these people a day before I am supposed to arrive that rooms are not available for my dates 2) they were supposed to send airport pick up which they didn’t and I had to arrange in my own last minute 3) checkin process was unbearable 4) and here comes the kicker : one room a/c and refrigerator were out of order and it was hot there 5) other room had thick smoking smell please save your money and stay away from this hotel

Family room that we used was very spacious - twin rooms with a king bed and a TV unit in each room. A big shout out to the food and beverage team (F&B) for their hospitality and spread of choices in breakfast as well as dinners. Very courteous staff too.

The room was big

The property looked old, last painted probably 5 years back

Location

It was over expensive with less food items. Hardly any fruits. Undercooked items.

Rude staff

Good hotel good service

Staff behaviour is good,& food so delicious.very good service

Rooms are clean and comfortable. All facilities are present in rooms. Staff is good, polite and cooperative. We intend to stay there next time also.

location was great.

Not worth for the money we paid! Poor standards. Staff were not so helpful or approachable.