The Priory Hotel and Restaurant

When we arrived we were greeted by a man sitting on the sofa. He told us we could check in but didn't guide us and remained seated. I went to the terminal and because I had checked in online it told us to speak to someone on the front desk so we went back to the sofa. We were then taken to our room. On making a coffee we found two broken/ used coffee pods. We didn't see this as a problem until I used an out of date oat milk from 2024 and another from April 25. We took them down to the front desk in the envelope given to us on check in. The man on reception said he'd get it sorted. On our return to the room 40 minutes or so later this hadn't been done. My husband went back down again and he was given the coffee pods but not the milk. He rang the room an hour later saying he'd bring some up shortly but someone had to go out and get some oat milk (this was delivered in a grey milk jug). We went down for dinner. We had a lovely dinner. We decided we'd get a drink or two in the bar afterwards. So we asked the server if we could order small plated at the bag. He said he'd check and when he came back he said 'through gritted teeth they said you can order until 9pm'. Following this awful exchange we also heard an employee talking about us at the bar, complaining about us being there. We spoke to management after our stay and they offered 'to take care of us' if we returned but in my opinion this solution is not acceptable. We wont back.

Nice location, staff were helpful and breakfast/food was great. Stayed for one night in the heat wave and room was sweltering - but found a fan in the wardrobe to help.

Amazing stay

Good place to stay

Lovely atmosphere and good service

Lovely property with plenty on site parking. Great location in town. Customer service systems for pre-check in and check in are great, but the little bits of human interaction especially at check out felt impersonal (at best), incongruent with the rest of the experience.

Great location for walks and culture

Best hotel i ever stay in. Rooms are so relaxing, grounds are beautiful. Restaurant is always top notch food. Such a great place

Review of The Priory Hotel, Caerleon This was my third stay at The Priory Hotel, and it continues to be exceptional. The combination of historic charm and modern comfort makes it a standout choice in Caerleon. The rooms are simply amazing—beautifully designed, spacious, and incredibly comfortable. The beds are plush, ensuring a great night’s sleep, and the peaceful atmosphere makes it a perfect retreat. Every detail, from the furnishings to the thoughtful amenities, enhances the experience. The service is outstanding. The staff are welcoming, professional, and attentive, always making sure guests feel well taken care of. Whether checking in, dining, or asking for assistance, the hospitality is top-notch. The hotel’s ambience is both elegant and cozy, with a perfect balance of history and luxury. The recent refurbishment has made it even more inviting, enhancing the overall experience. For the quality offered, it provides great value. A few small extras, such as complimentary refreshments in the rooms, could enhance the stay even further. Having stayed three times, I can confidently say this is my go-to place in Caerleon. Whether for a relaxing getaway or a business trip, The Priory is a perfect choice. Looking forward to my next visit!

Travellers should be aware!!!!! This hotel pre-charges your card for £300.00 + room cost, this they claim is for if you cause damage to the room????? I have stayed in 100s of hotels and never had the hotel pre-charge for such a large amount, normally you get pre-charged around £50.00 for food charge if you want this added to your room. When questioned the manager about the large amount being pre-charged I was informed that this was because they had suffered room damage from clients, for example TV's being ripped off the wall and £300 was the normal pre-charge for hotels??? Not sure the type of clients they normally have staying, but clearly not the type of quest that I normally come across in my business trips around the country. So beware, if you stay here the pre-authorisation is extortionate, the hotel is ok, the food was good, the room is no more than fair.

Good service

The priory is a 12th century building, it has a beautiful architectural style with character and charm, set in a beautiful grounds within a short walk of the ancient Roman amphitheatre, and the Roman legion museum which are free to visit. As for the staff, they make it, friendly, helpful, a warm cheeky charm and a welcoming demeanour. We loved our 3 night stay.

Room and grounds are excellent; staff are sparse on the ground, but friendly enough when engaged. The bar is a complete let down with poorly trained staff and at times it's too busy to for them to effectively handle. The real disappointment though was the restaurant where, despite excellent food (per reputaution) the staff once again spoiled it. Poor training and a lack of adequate siupervision/direction on a very busy saturday night service was a recipe for disaster..... Shame it could/should have been so much better!

Unfortunately they are renovating the restaurant so limited menu in the bar. Also had to change lunch to another restaurant as they were drilling so too noisy. This will be finished in a few days though, and as I have stayed here before I know this is not normal and I will certainly continue to stay at the Priory and would recommend it.

It is a lovely hotel. A couple of gripes though. No-one on reception for check in or out. Very expensive drinks (£70 for 3 glasses of wine and a pint of beer!). Very lumpy pillows. And the worst - no milk only revolting vegan oat milk - why are they catering for the minority not the majority? Made the nice coffee from the coffee machine undrinkable and I really need my morning coffee.

Great dog friendly rooms.

Great stay at the priory again Thank you to the team

Great place, always great value for money, highly recommend

Fantastic hotel and staff.friendly and relaxing place to stay

Lovely house and grounds with lots of history, good parking although only 1 EV charger that only runs at 3KW thats if you can park by it because other less considerate guests park on the bays with non ev cars, the rooms are well appointed and clean although we were given Room 4 upstairs despite asking for a ground floor, the room smelled of cooked meat due to the kitchen extraction fans being outside the window, the bed was very uncomfortable, i ended up having to use a walking stick the next day due to a stiff back, they did move us to a ground floor room the next day to be fair but the bed was the same, breakfasts were hit and miss, the full breakfast looked good but the black pudding was an aquired taste, the hash brown or rostie whatever it was fell apart and sausages weren't very good, the continental breakfast was not comprehensive, cereals, a couple of different pasties, meat and cheese slices and pots of yoghurt if there were any left, the filter coffee is bitter, any other option costs extra, apple or orange or water only, we ordered tea which we waited 25 minutes for and gave up and left in the end.... when the heating is on the rooms are like saunas and the water is red hot... the heaters are on or off so rooms hot or cold, the bar is noisy in evenings and only sells 2 lagers and No beer but lots of wine, wouldn't stay again....

Idyllic Hotel, in an old building, but maintained to a very high standard, with a fantastic restaurant.

Beautiful property, lovely food. Garden room was delightful with own garden and parking.

Nice rooms, limited dinning options and expensive

Absolutely incredible stay. Wonderful food and service and appreciated the upgrade to a cottage!

A great modern hotel with lovely food. Strongly recommended.

The Priory Hotel in Caerleon is a charming, historic hotel set in a former monastery. It offers comfortable rooms, a well-regarded restaurant, and beautiful gardens. Its location in the Roman town of Caerleon is ideal for exploring local attractions.

Few changes since we were last here in June which are positive

Priory Hotel was a beautiful place. The building and grounds were lovely as were the renovated areas. Our room was a little small, but was decorated nicely. Arriving late, we were unable to enjoy the space as much as we wanted. Only had breakfast at the restaurant, but it was very good.

Lovely stay for my husband’s birthday. Just perfect

This hotel is one of my all time favorites. All around great

After many stays at the Priory over the last 18 months we are now compelled to find an alternative for our trips to visit family back in the UK. There are pluses: its location; scenic grounds; the breakfast; some spacious rooms; pleasant staff. Unfortunately, there's been something wrong on each stay. Many trivial issues (disappearing wi-fi, unwashed glasses, un-restocked complimentary water bottles, refusal to serve restaurant food in the garden, inoperative coffee pods) mount up and when added to some larger issues we were left with a bad taste. The rooms appear to have been designed for looks, rather than use. Low slung beds, high backed uncomfortable chairs, the lack of usable surfaces & small rooms may suffice for a short stay, but not for anything more than 3-4 nights. Some encounters with staff have been unfortunate, being berated on check-in for some unfathomable reason and provided with incorrect information about services. We were grateful the manager was apologetic about these incidents, but it did indicate untrained staff left to fend for themselves. The final straw was arriving at the hotel on our recent visit to be assigned a cottage that stank of smoke. This meant a downgrade to a small double room, without any offer of compensation or apology. Either the cleaning staff did not inform management or management decided to try and use it anyway. In either case this was unacceptable.

After many stays at the Priory over the last 18 months we are now compelled to find an alternative for our trips to visit family back in the UK. There are pluses: its location; scenic grounds; the breakfast; some spacious rooms; pleasant staff. Unfortunately, there's been something wrong on each stay. Many trivial issues (disappearing wi-fi, unwashed glasses, un-restocked complimentary water bottles, refusal to serve restaurant food in the garden, inoperative coffee pods) mount up and when added to some larger issues we were left with a bad taste. The rooms appear to have been designed for looks, rather than use. Low slung beds, high backed uncomfortable chairs, the lack of usable surfaces & small rooms may suffice for a short stay, but not for anything more than 3-4 nights. Some encounters with staff have been unfortunate, being berated on check-in for some unfathomable reason and provided with incorrect information about services. We were grateful the manager was apologetic about these incidents, but it did indicate untrained staff left to fend for themselves. The final straw was arriving at the hotel on our recent visit to be assigned a cottage that stank of smoke. This meant a downgrade to a small double room, without any offer of compensation or apology. Either the cleaning staff did not inform management or management decided to try and use it anyway. In either case this was unacceptable.

Always amazing, IT glitches at book-in and departure poor receptionist could do nothing but apologies but these things happen. Car charges need updating to a minimum of 22kw so a charge can be fully achieved in 6-8 hrs

Beautiful hotel, amazing garden room dog friendly, fantastic food and service… totally wonderful and would highly recommend

Good place to spend a few days

Lovely property in a park-like setting with spacious, beautifully decorated rooms

Nice place to stay , good clean rooms and bathrooms

Lovely hotel and grounds. We had a cosy double, my only two complaints about the room are the bed is so soft, whenever my other half rolled over, I thought I would be catapulted off the bed and the doors really slam shut and shake the whole room so when people leave early in the morning you are woken up. Breakfast options are good, lovely fruit and cooked options. The orange and apple juice are basically just coloured water, they don’t taste of anything, so that could definitely be improved. The evening bar staff and restaurant staff are so lovely, they make you feel so welcome and are really chatty. The restaurant is also good, different concept but great food. Lots of parking, we stayed for 2 nights but said we were there for a week on the registration screen when you log your number plate as there are reviews of people getting tickets.

I found the bath slippery, the bath mat was hidden away in the wardrobe. Due to this I slipped. I proceed down stairs to the receptionist to make a incident report however there was no forms available.

We stayed for 2 nights at this wonderful hotel the room comfortable the staff helpful and friendly and food excellent would definitely recommend

What a lovely find esp when Cardiff over-priced and poor availability for a big gig at Principality. Easy taxi to train station and frequent trains into Cardiff Central. Hotel itself really special with great staff and very nicely turned-out rooms with local Welsh water and toiletries.

A lovely peaceful hotel in lovely grounds. The bedrooms were comfortable. The shower was a bit hard to control. The only disappointment was that breakfast was served in one of the bars and the tables were ridiculously small. Much better to have it served in the restaurant which I notice late diners had.

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I was looking for a hotel with really good food so I could book my daughter’s wedding reception. After filling in the necessary arrival dates and how many we’re staying. I scrolled down looking at other accommodation. I came back to the Priory and booked one night.. On receiving my confirmation I noticed that the date at the top had changed. Called hotel spoke to Reece . Who told us to contact Hotels. Com . Spoke to the virtual assistant Nashwa who tried to charge us £200 pounds for the mistake. Even just 1 hour after making the booking.we wanted the 18th the computer gave us 19 th . We lost our £95 . The priory lost an evening meal a Wedding reception and had empty rooms for the 18 th still available. And would have been able to sell the room for the next night.

Thanks

Amazing hotel, we absolutely loved it, can’t wait to return!

Great venue, hotel something special

Gorgeous room and property, right near museums. Parking was easy, everything walkable. Loved it

Lovely peaceful gardens to relax and enjoy, very friendly and helpful staff. Excellent breakfast and very clean room. Great overall atmosphere in an historic building. Will definitely be returning in the near future to explore more in the village. Very happy all round experience.

Disappointed! Nice hotel got stuck in traffic! Checked in st 7.30 and was told no food available, also broadband would not connect

Enjoyed the hotel, the room was very loud from traffic and drinking (I had ear plugs which solved the problem) also there is shutters rather than curtains, which means it gets light in the morning. Hotel was fantastic and will book again. Feedback - at breakfast, it would have been nice if lattes etc are included in the breakfast price.

Beautiful hotel in a lovely location. Friendly staff. Brilliant detail - loved the fact that when I arrived the radio was playing Classic FM in my room!!

Lovely friendly staff, the garden was immaculate and building was stunning

Extremely good Quick check in beautiful room friendly staff

Old with an interesting history and situated in pleasant grounds. Staff were friendly and helpful. Food in restaurant was excellent although a bit pricy. Room was on the small side but lovely. Only issue was the two large steps up into the bathroom with no handrails. Some people may find this problematic.

Lovely hotel and town.

The complex is brilliant and the rooms are well fitted out. The check in girl was absolutely lovely. However, the door and side panels are of the room are frosted glass. Therefore the outside light came through the glass all night. Then the sun came up. We told the man on checkout that we did not have a good night. He informed us that previous people had pulled it off and they were waiting for a replacement. There were other vacant rooms available. He preceded to give us our bill and as an afterthought said he would not charge us for breakfast. Very disappointing that we were put in the room in the first place since we really liked the environment

Stayed in cottage, it was beautiful, clean comfortable, bonus when sun was out had own private garden area

A beautiful place to stay, I was in the deluxe cottage with my dog. The room was beautiful and clean, spacious bathroom and an enclosed garden with a decking area and chairs. The air conditioning was wonderful! Staff very friendly and helpful, would definitely stay here again.

All ok very clean comfortable and amazing shower. Negative was next to the car park.

Historic buildings carefully restored

This hotel has real character. The room was lovely and all of the staff were friendly and welcoming. Without doubt the highlight for us was the dinner, it was one of the best meals I have ever had.

Very close to the centre of town. Room was quite noisy with an aircon unit immediately outside the window and Saturday night revellers in the outdoor area below.

Staff default attitude unhelpful, under staffed, inconsistent breakfast and left waiting for ages, broken glass under the bed, room partially cleaned. Lovely location but service not great.

Warm welcome and a glass of Cava Efficient registration Amazing food Good and interesting wine list

Another fantastic stay, that’s why I keep coming back

Amazing stay that exceeding expectations. Room was amazing, drink on arrival was a lovely touch and staff was great. Wish we’d stayed longer and wish we knew it existed before. A lovely area with some interesting history. Will defo be back, amazing coffee shop around the corner too!

Room was beautifully appointed, clean and spacious. Garden and grounds well kept and litter free. Staff friendly and efficient. However, the full breakfast was a big disappointment. Some strange tasting ingredients and only one cup of coffee and no refills offered.

Friendly staff Good value for money Highly recommended

Great Stay, fantastic breakfast

Excellent stay, with excellent staff.

The location fitted my work, the hotel is in good order. The rest especially the food was a disgrace, quality of food was very poor (cross contamination on display) fish displayed was so bad. Service matched the food. Breakfast was un-edible on both mornings, bread was full of mold, bacon was the same, eggs were not cooked and hash brown was dark brown and was inedible. No one cared, said sorry but did not act. Three of us booked for second night meal but went elsewhere for food. I would not recommend this hotel to anyone.

Great place with great stafff

Lovely hotel, nice staff, food ok. Room and location outstanding, room was too warm couldn’t turn down the radiator, no coffee pods in the room. Would definitely return.

Absolutely stunning property and room. Amazing food.

Very nice stay

Lovely stay, despite in house restaurant seeming to be high end, cooked to order fresh/organic and local its way too expensive. Car charging only one working and held by one car for over 14hrs, so arrive with a charge

Love this place! The rooms are stunning, the staff are amazing, food and drink are amazing and the general feel of the place is just perfect, so chilled, warm and relaxing. The manager was amazing and really helpful. I really couldn’t think of single thing they could improve, it’s just perfect! Thanks for wonderful stay, we will be back!

Another fantastic stay, I’ll be back!!

Excellent once again.

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Massive attention to detail from the staff, from Bethany and Louis on reception, showing us to our room and explaining everything, to then going for the evening meal we booked, yes the food is expensive £140 for a two course meal for 2 people but the quality was outstanding and absolutely delicious, our waiter for the evening was an amazing man called Scott, huge attention to detail for us both, excellent conversation and laughs with us and made us feel very very welcome and very special, he made the whole experience for the occasion. Only one gripe about everything, you really let yourself down with a very sub par breakfast, really disappointing, you need to address this !!!!but even with that said the staff were still very helpful and on hand. Overall 4.5 out of 5 for me, would defo stay again and go back for an amazing meal, the staff make the stay not the place !!!!!

Totally and utterly amazing place, absolutely exceed my expectations Shame only one charge point was working, but the team went out of their way to help me. Will definitely stay here next time I’m in the area

Great stay, food really good

The food was exquisite. We loved the dining concept too - why are more people not doing this?

Reception was difficult to find. Room wasn’t ready on arrival at 3pm, which was disappointing as we had checked in online. Food was very good, both in the evening and breakfast. Service staff were very attentive and polite.

Really comfortable room and fantastic restaurant

We had a fantastic overnight stay. Everything was perfect. Beautiful hotel and grounds and the service was amazing. Would absolutely stay again and recommend.

A beautiful building and grounds but let down by the breakfast service which was a shambles, when the food did arrive it was delicious.

Great retreat eso food however WiFi is shocking

The room was very comfortable and the staff very accommodating. Three people in our group have dietary issues and they were able to offer several options to meet our needs. The food was amazing!

It was fantastic and will definitely stay again. Unlucky in that WiFi was down during my stay and under repair.

lovely friendly hotel with fantastic location though the rooms are not really suitable for disabled or those with mobility issues.

wonderful setting and very comfortable rooms. The food is of a very high standard.

Hotel rooms excellent,comfortable and clean The staff were welcoming,friendly and polite The waitress on our first night was excellent but sorry the meal was disappointing plus NOT happy that a 10% gratuity charge was added to the bill !! Would have preferred to have personally given our amazing waitress a gratuity instead so on our return stay we ate elsewhere £8 for a few toms and £8 for a side salad !! 🙈🙈

Lovely stay. Loved the Cottage accommodation. Brilliant staff. New there stuff. Spanish themed food. Freshly cooked. Choose your meat/fish. Worth the wait. Will be going back.

We have been here several times over the last five years and have generally been very happy with our stay.But on this occasion there was some minor issues that need looking at.for example staff need more training with catering,no condiments on tables, length of time for getting food and so on.also dissatisfied with staff cleaning down beer pumps before customers had finished on Sunday evening (9.45pm)

Just an amazing property and staff. Everything was top notch. Dinner was great outside in the garden and breakfast in the bar was also great. Check-in, the rooms, all the wait staff were excellent. We will be back

We had a great stay, all staff were amazing - friendly and welcoming, nothing was too much trouble. Lovely room, great facilities, we really enjoyed breakfast, the bar and the restaurant.

We had a lovely ground floor room. It