Lemon Tree Hotel, Sector 60, Gurugram

Location

No

The property was clean and comfortable. The staff (each one of them) are exceptional and very attentive. It was a pleasure staying here.

N/A

If you are a business traveller and need an invoice to claim your expenses, please DO NOT choose this hotel. They did not provide me the invoice on check out. Even after 1 month of follow up after my stay, I have not yet got my invoice after repeated follow ups.

Still Invoice not received . bad Experience

Still Invoice not received . bad Experience

breakfast

room too small for 2 people, bathroom door facing bed, no good available after 10.30pm

Location wise it’s good …

Staff are very unprofessional ..despite booking in so may days in advance had to wait ten minutes at front office to complete the formalities …very casual attitude of the staff ..not worth for the money .

Ambience

They did not agree to what we provided instructions Like one room was twin bed other was king size One having bath tub other had no Same rate then why distinction

Good

Very good

Clean and food

It take 30 minutes for check out

Restaurant downstairs offers good dining experience. Staff at reception is friendly enough!

I had my overseas drivers license and they still wanted to see a passport. Found it very weird since everywhere in the world any authentic ID such as license is more then enough. Overall they accommodated me with passport photo. But I believe they should have some sort of international system if you are charging that price.

Very good breakfast spread; F&B Service personnel and the Chefs were interactive and helpful; good attitude. Loved the variety of food on offer. It was nice to see the seniors of the department training and guiding the interns well.

During the dinner buffet, the F&B staff were not sufficiently observant or were slightly negligent in clearing the used plates and bowls piling up in our covers. This needs to be looked into.

Buffet food was good and restaurant staff was very welcoming.

Checkout was a mess. Food Bills not uploaded, invoice details missing. …… Washroom space could have been better.

It's ok for a short stay. Nothing great. Bathroom is basic and small, so is the room. Only consolation is Club Hermis nearby.

Breakfast was good Staff are good

-

The room I was upgraded to with my mother was for people who require hand rails etc..e for the handicapped or the aged. It was pristine clean and the floor shone brightly. Bathroom was again just excellent. Staff is exceptional and goes out of the way to meet customer requests.

The lunch served in my room, a Veg Biryani was extremely spicy and not palatable. Bananas sent to our room were raw as opposed to being ripe. I provided my feedback to the team who viewed my critique positively and went about makin amends to make our one night stay in the Hotel a pleasurable experience. Next day morning the breakfast served was of a very good quality with a variety of options served to suit any palate.

The warmth of the staff was top notch , from the reception to HK to restaurant and the check out desk ...everything was good

The ala carte menu could be better

The location was good. Hospitality was wonderful.

The food was good but I was disappointed in the dinner as we expected the taste to be more tasty but lunch and breakfast was good.

Overall the infrastructure was nice !

The limited access to elevator was very inconvenient as we were a family staying there but the access to the elevator was only 1. Every time we had to go up we had to ask the front desk staff. The room provided to us had very strong smell coming from the drainage hole it was not that bad during first three night but the third night we couldn’t take it and had to change the room during midnight the hotel staff were very cooperative they did help us to shift immediately

Service, food and cleanliness

The check-out counter experience. They put only the food bill in the envelope, not the stay bill. When I realised later I sent them a request to email it. My requests are being ignored. Sloppy customer service on this count.

Food

AC VERY BAD DESPITE WE TOOK A SUIT

The surroundings

The staff & the manager were very cruel

Nothing

there are very less option in breakfast and dinner compare to other lemon tree hotel, food quality and taste is not good, room are not spacious

Rooms

Check in and check out formalities are horrible, they have kept trainees and its in a mess

Poor management. Beside paying in advance for breakfast, our guests were asked for payment. Same for room which was pre-paid.

Poor management. Beside paying in advance for breakfast, our guests were asked for payment. Same for room which was pre-paid.

Food was good

Staff couldn’t respond well. Even to get a water bottle takes you more than 2 hours and sometimes many reminders. I was expecting far better service of lemon tree.

The breakfast spread was nice. The room was comfortable. The parking space was okay and the reception entrance was nice. The person at the reception was very humble.

The Main door lock was too tight to use it. The toiletries were not available before entering the room, had to call and only received extra towels but no bath shower gel.

Locatable easily

cost, cleaning, facility

The rooms were clean, very comfortable, and the staff was amazing. They went over and beyond to help make our stay enjoyable.They were extremely accommodating and allowed us to check in early at like 10am. We got to hotel super early and I didn’t wanna wait. So this was a big plus and they allowed us too later check out because our flight was at night.The sevice was exceptional as well. Would definitely send a friend there.

Room size is small according to my acceptance

Room size and price is so high

The hotel is comfortable and good value for money; the staff are courteous and helpful.

Awesome stay Silent outskirts of Gurgaon Good hospitality from all staff Rooms are clean and comfortable Restaurant staff are great , good initiative by red fox about restaurant staffs

Had a bad staff, no basic facilities provided and no proper service