Dukes The Palm Dubai Hotel

Very nice and modern 5 star hotel. When my reservation was made I was given the option to add breakfast for $5US, it's definitely worth it. No self parking, only valet but it's free (not anymore if you tip the drivers which is a must anyway). Private beach and location at the Palm Jumeira in front of the mall and monorail is a plus.

Excellent!

The only things redeeming about Dukes were the pool, multiple places to hang out (when checked out and the location) The rooms and decor was so old fashioned, the bathroom had a smell with a broken toilet and a fridge opposite the toilet. No sauna or steam room. The grounds had peeling paint all through. The lobby was poorly designed, always crowded because the front desk were super slow. Thanks to patient concierges.

In the half board they did not have good food Variety. In the breakfast they ask to pay coffee

The whole staff was friendly and they catered to all our needs highly recommend this hotel. We had a wonderful time. Thank you for everything.

We stay across from the mall which is great if you like to shop. The hotel and beach was beautiful .

Loved the hotel location. Easy access to private beach. Hotel has a great indoor pool. Staff was friendly and quite helpful in general. Palm Jumeriah Mall is literally right in front of the Hotel. Hotel is a little outdated, and there was a change of ownership during our stay.

Only thing we liked about this hotel was the location was close to the palm jumeirah mall and the beach. Other than that, older design rooms and balcony does not overlook the beach as we expected. Won’t be staying here again. Staff was very friendly however.

Staff members are very kind and caring, room service is very professional. Buffett breakfast has many selections and delicious.

Everything is splended. We appreshiated by good work of the personal. Aspecilly at the restorante.

We moved from the Anantara hotel to Dukes the palm as we heard a lot of goods things. We booked a room with breakfast for 3 days through hotel.com. When we arrived the hotel said they did not have this booking. A particular rude receptionist called Chris seemed to have a very poor attitude and didnt listen nor take our complaints seriously. Vikas and Asif were amazing and a credit to the industry and without their help my time on holiday would have been a mess. The pool is way to deep for children so you if you cant swim or have small kids there is a limited shallow end. Not a great experience and I wont be going again.

Was very family oriented hotel it’s our second there we really enjoy it the staff are amazing. Location is good

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Check-in was quick and easy, which set the tone for a smooth stay. The pool is absolutely amazing, and the rooms are wonderful – clean, comfortable, and well-maintained. I was especially impressed with the housekeeping team; they do an excellent job. We did have a minor issue during our stay, reported to the front desk and it was resolved promptly and professionally. Great service all around! The only downside was breakfast – it can get very busy. But with so many guests and lots of hungry people, it’s understandable. Overall, a fantastic experience. Would definitely stay here again!

Great hotel, had a lovely stay here. Staff are super friendly and accommodating too.

Staff members were very helpful and respectful

clean and the stuff were so nice as always. great service:)

Simply amazing, only bad thing was our shower would take forever to drain and had a weird smell but overall the hotel is stunning.

This was our second visit because we loved it so much the first time. Amazing friendly staff in every touchpoint are a credit to the hotel.

Arrived about midnight. No q at reception but the hotel must use a very antiquated system. Every interaction with the computer took the poor check in staff ages. Check out took even longer. It literally took 7 mins of tapping to check out our two rooms….there were no incidentals or issues. That should’ve taken a minute at most! Therefore there is a sense of panic at all times at the desks. The poor poor staff! Rooms were ok but tired. Lighting systems and switches in both rooms were temperamental and old. The lift call touchscreen devices are ridiculously complex, it’s too easy to call the wrong floor and therefore create delays in the system. Just go back to a normal call button system. Breakfast was a chaotic shambles. The food was good though. The poor staff are overworked. Lazy river had mould at tide level all the way round. It felt grubby. The main pool and beach have an amazing view, although again, the pool was damaged and felt grubby. The staff try hard but are disillusioned and they are too busy to provide genuine customer service. The ambiance in the hotel is not relaxing. The hotel is cheaper than most and it shows. Not worth it. We moved after one night to the Fairmont Palm 200 metres along the road. Far superior in every way.

Hotel staff was kind and helpful

Excellent. A special thanks to Akram at reception who was always so helpful, 10/10

Very nice property. Terry, clean staff are amazing. Good facility. Great suspension days.

Breakfast is wonderful and testy

We had 3 staying to a room, the bed was comfortable the sofa bed not so comfortable, the sofa bed squeaks and a little dip in it. There were two rooms in the executive studio, one room was oddly shaped and meant little passing room if you have a sofa bed. Both the GBR and Khyber great options, GBR can be limited for vegetarians and the Khyber repetitive from a set menu. Staff are great at the hotel always willing to help. The location absolutely the best, the Nakheel mall is a short 5 minute walk from the hotel. Cost to Dubai mall about £15 for 5 in Careem app Hala taxis, hotel charges 20 Dhirams per day per room tax. We are Expedia vip members, I asked for a room upgrade non was available even though we went in off peak, and if you look to book a room there for higher grade rooms seemed to be availability for newly paying guests. Don’t expect a room upgrade ever if u are on Expedia.

Terrible services and false promises. No Senior management available to make the things correct. Manager in duty has only one thing to say… Senior management not available either due to evening (after 6 PM) or not available due to weekend… first time seen in 20 years of traveling such a worst 5 star hotel… not sure if the rating of 5 star is genuine or not.

Highly recommended

It was a great experience. Our stay felt very special.

Amazing experience! Highly recommended this place, plenty of kids activities, amazing view and beach club, great food and services.

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Beautiful and clean accommodation

The hotel staff were very attentative and polite at all tines.

You can tell that the hotel once was a great hotel but has been neglected. Bad cleaning and weird smell in the hotel room. The pool area was huge but old and needs som maintenance.

My husband booked this hotel for our honeymoon . This hotel was the best experience I’ve ever had, the staff were very friendly and informative. The hotel always cleaned our room and even surprised us with a dessert for our wedding present from them . Would highly recommend going to this hotel and would definitely go again.

3rd time at this hotel, loved it

You was very happy with all the services provided

Fantastic holiday, amazing hotel at a brilliant location.

Great service and lovely hotel

Ok

Good

The property was nice and had great amenities and staff

Hotel was beautiful and they upgraded us to a suite after some water issues in the previous room.

Very dirty rooms, balkon I have to clean it by myself, 2 Towels, 2 waters for 3 people. Only good thing was food

Exceptional resort! We truly appreciated the regal treatment and had a fantastic time staying here, feeling thoroughly pampered and spoiled❤️ Thank you so much Melody & Akram for upgrading our room and your Excellent customer service!!! We are thankful and grateful❤️

For what we paid the hotel was fine. All of the staff were lovely and very helpful. The breakfast buffet had a really great selection of food which we enjoyed. The location is good for walking across the nakheel mall. However there were a few things in the room that bothered us. The light switches were very annoying, they had an image on them for which switch did what but this has faded and is impossible to see when it’s dark and you need a light on. There’s also a delay between pressing the button and anything happening so you’re not sure if it’s worked or not. The fridge door in our room didn’t shut properly which was frustrating as it meant we couldn’t keep anything properly cool. The shower wasn’t great, doesn’t have much power and wouldn’t stay a consistent temperature, kept going freezing cold or scolding hot. It’s also quite difficult to get into as it’s a bath within a shower screen and there’s not anything to hold onto whilst climbing into the bath except the flimsy glass door. I don’t know if we were there a busy week but the outside pool very quickly ran out of sunbeds and we were sent down to the beach.

Great hotel in a great location. The hotel smeakt amazing, it was clean and the room we stayed in was more than adequate with a bedroom, kitchen area and two bathrooms. The pool area was open until 10pm which was great.

A very friendly hotel with effect staff go over and beyond for you. Rooms and hotel were very clean. Breakfast and evening meal were always very good and plenty of variety. Would recommend this hotel to others.

From start to finish, our first trip to Dubai (and to the Dukes at The Palm) was absolutely top tier and it will certainly not be our last. We arrived to the hotel around midnight to check in and the entrance hall was something to see....beautiful. Mary was welcoming, efficient and before we knew it we were checked in and on our way up to our room. The room was clean, spacious and the only comment i would of had that we could have done with a few more hangers in the wardrobe (but thats the only issue we had the whole time there) The gym facilities were good, the indoor pool was nice and quiet, and the outdoor pool and beach area were brilliant. Again, only comment would be that there was a lot of towels sitting on loungers that were not in use for well over an hour while people were looking for sun loungers. The food and drink from ULA at the pool area was great, breakfast service at GBR had a goo selection, and the food in the Khyber restaurant was top tier!!! Room cleaners always had our room immaculate, and even tidied and organised my partners make-up and brushes when cleaning the room.........she was over the moon! Service from everyone in the hotel was 2nd to none, and Riza assisted us with a late checkout when leaving as our flight wasn't until 0130 the next morning.....it was slightly expensive to keep the room on the extra 7/8 hours, although we would have been struggling if we hadn't. All in all, couldn't have asked for a better experience!!

The beautifully maintained gardens & walkway to the beach. Absolutely, stunning beach views. Worth every step I took in the hot heat 40 degrees

My family and I had an amazing time at Dukes The Palm on our second stay. All staff has been very friendly and keen to help out, especially Derrick&Linn, excellent service. I highly recommend.

We are very pleased and happy with this hotel. The free breakfast has so many selections of food, rooms were very clean, location of the place is convenient to everything and most of all, the staff were very nice, friendly and helpful. I will give it 10 out of ten.

Beautiful property and view. Staff was exceptional going above and beyond.

First time at the property and stayed for 3 nights. From the staff to the hotel it’s self absolutely brilliant. I went for my birthday and told the hotel, as a free surprise in our was balloons and a cake. Such a lovely touch and really appreciated. The pool area is perfect and music playing. The infinity pool is lovely and good for pics. We ate at ula which we would rate and a must. Will defo be staying again? Thank you

Staff were lovely and Dukes also decorated the room for my husband's birthday which was amazing and made our stay more special.Dukes is on the beach with a great view of Dubai city and is also close to Naheel Mall, Monorail and Aura Sky pool. We will definitely come back to Dukes. Beach was great too

Had a short break at the Duke, all was exceptional. Staff customer service was excellent, good central location.

Absolutely fantastic, we were upgraded to a suite which was absolutely amazing the lady who served us was tremendous and couldn't help us enough. Treated like royalty all the staff were amazing and helped us whenever we entered the hotel with luggage or bags, would highly recommend this hotel first class service and definitely five star. We will be back

Amazing visit would definitely come back

Lovely hotel set on its own private beach on the Palm. All the staff were amazing and couldnt do enough for us. Great amenities, pools, spa, restaurants and bars. Great location for exploring Dubai. Would highly recommend.

I went for my Daughters birthday she absolutely enjoyed herself

Very nice hotel clean all staff I encountered was very pleasant we had studio room nice.

Deceptive meal policy: I prepaid for lunch and dinner, but drinks — including water — were not included. Only low-quality tap water was served at breakfast. Beach service: Guests must carry towels and open heavy umbrellas themselves. Staff was rude and commanding — no courtesy at all. Saturday discrimination: On Saturdays, hotel guests are forced to eat outdoors in 39°C heat, while outside visitors with red wristbands take all indoor tables and receive free drinks and better service. Paying guests wear blue wristbands and are treated as second-class. Poor hospitality: Staff rarely greet guests. Restaurant tables and outdoor chairs were filthy and not cleaned between seatings. Aggressive tipping culture: After every meal, staff chased us with receipts asking for tips — even for prepaid buffets. Room conditions: Dirty carpet, stained towels, filthy balcony, non-functioning TV, very dim bathroom light, unemptied trash, and poor cleaning overall. Spa experience: Staff followed me to my room demanding payment — extremely intrusive. Privacy violation: One morning, staff dumped my personal bag into a trash bag due to a small cream spill — without my consent. Final insult: The night before checkout, they wanted to send someone to my room to remove the minibar. Only after I refused did they agree to charge the deposit. Absolutely no trust, service, or respect. Terrible experience.

Very nice and clean

Great staff

Dukes, The Palm is an excellent hotel and property. Our room was very well appointed and our cleaning staff went above and beyond.

The food was excellent. Rooms were roomy and clutter free. Beach was lovely.

Great locations and breakfast, staff was very nice. Rooms are in need of complete renovation. Po is better than Atlantis pool.

We didn’t like the trick of asking for paying for drinks even water at dinner and noon meals. why payed a lot of money for full meals morning noon and evening. Include drinks! that not nice Tweak.

Everything 😊

During booking the reservation we had requested the two room be next to each other. instead they put us on two different floors on the first night and the the remaining nights we were on different end of the each other. no options were provided by the staff either for accommodation.

Dukes location was awesome, food amazing, liquor pricing is too much

Great place !

Wonderful staff and service. Would have preferred more al a carte dining options rather than buffet.

There were no quiet-zones, missing quietness. Too loud music

Felt restaurant was well organised, lots of queuing for food and not a lot of room. Dirty plates were left lying around,

The service was unbelievable from the moment I checked in until the moment I checked out. I was supposed to have 2 rooms but unfortunately my wife and daughter couldn’t travel due to my daughter taking ill. Christopher who was on reception managed to put me on a higher floor which was very much appreciated under the circumstances. All in all a top 5 star hotel

Overall a nice hotel, the Beach Umbrellas need updating as all have rips in and do not stay in place, Hotels.com VIP Reward only available in the hotel bar not all bars on complex, the outside flooring lets the look of the property feel dated.

Pictures look different to the actual rooms. Rooms are very back dated. The rooms weren’t very clean. Pool and beach were lovely but the pools tiles weren’t coming off a lot in the pool. The food is really nice it’s just a let down by the rooms and cleanliness

Amazing. My 3rd stay at the Dukes and will always come back

Will use again.

It was nice, I think the pool should be open a lil later

Hotel is lovely, very clean. Staff are attentive and pool and beach area are great. Food in the hotel is very expensive unless you have a plan ( FB, HB etc ).

Room was very dated. It was a room for twin beds which were being together to make a king bed. It totally disturbed the symmetry of the room. There were not enough power points to charge small gadgets.

A great stay , brought our 21 year daughter and she liked it that much she’s going back in May with her friends . Special thanks again to Ayas who always looks after us . Another thanks to Ali in the gymnasium.

Dukes The Palm: A Luxurious Stay That Will Leave You Breathless! I had an amazing time staying at Dukes The Palm, a Royal Hideaway Hotel, from 3-10 March 2025. It was like a dream come true! From the moment I stepped through the doors, I was greeted with warm smiles, top-notch service, and an air of sophistication that set the perfect tone for an unforgettable experience. Location, Location, Location! The hotel is right on the iconic Palm Jumeirah, and the views of the Arabian Gulf and the Dubai Marina skyline are simply breathtaking. It’s like living in a postcard! The mix of British charm and Middle Eastern luxury creates an ambiance that’s both elegant and welcoming—perfect for a relaxing getaway. Comfort and Style in Every Detail My room was a true haven of comfort and style. It was spacious, immaculately clean, and beautifully designed. The plush bedding, elegant furnishings, and a private balcony with stunning sea views made every moment feel indulgent. The attention to detail, from the in-room amenities to the flawless housekeeping service, was truly impressive. Dining Experiences That Will Make Your Taste Buds Sing! And let’s not forget about the dining experiences! The hotel has a variety of restaurants that offer a wide range of cuisines, from international to local. I had the pleasure of trying a few different dishes, and they were all absolutely delicious. The service was also top-notch, and the atmosphere was warm and inviting.

Excelente, limpio y con una hermosa playa privada

Had an amazing time, some minor Reno’s required. But certainly did not spoil our trip

Nice I would stay in this hotel again for sure

Excellent hotel in a great location. The staff were friendly and helpful from the moment we arrived, which was particularly welcome after an overnight flight. Our room was made ready as quickly as possible and well before the advertised time. We were free to use all the facilities and take a shower etc while waiting for the room. Situated on the ‘trunk’ of the the Palm, it is directly opposite Nakheel Mall (approx 5-10 min walk) which has great retail outlets and also houses the Palm Monorail, which will connect you to the tram/metro system and get you pretty much anywhere in Dubai safely and at a lower cost. Although food/drink is relatively expensive (which is generally the same in all the hotels) there are cheaper options in the Mall which may suit a lower budget. The monorail will also take you to the top of the Palm and Atlantis Hotel, where you will find Aquaventure which is amazing (if water parks are your thing). Book online in advance to get a cheaper deal though. There are great restaurants in the hotel and Ula beach/pool bar is great, with friendly and efficient staff. The pool and private beach are great, with abundant sun loungers. The gym is great and the pictures on the website don’t do it justice. Plenty of modern equipment and great views over the complex and towards JBR. To summarise, great hotel, great facilities and friendly staff, situated in a very convenient location. I would definitely stay here again.

This whole staff was amazing. The hotel was clean. I loved it.

A beautiful property with very friendly staff. Spotlessly clean and good location. It was very busy though and there were never enough sun loungers by the pool or umbrellas on the beach. Light switches in bedrooms were crazy, and very few amenities in kitchen space i had in my studio. No cleaning products, no teatowels, had to go out and buy things to use. My bin wasnt emptied for 2 days either. Very nice touch though getting a birthday cake and balloons on my birthday. Good and some small details, then let down on others. Overall good though.

Nice hotel and staff. Great breakfast and coffee was amazing.

Great staff and service

Had an amazing stay. All of the staff are so friendly and can’t do enough for you. Superb breakfast, one of the best we’ve ever had at a hotel. Would definitely stop again and thoroughly recommend!

I would happily recommend friends and family to stay here! Everything was great during our trip.

The Dukes had generally lovely customer service and a good breakfast. The room is comfy and spacious but I am very well travelled and have never seen such a poorly designed bathroom. There is a fixed glass plate, wall to ceiling that is about 3cm from the bath and so long across, you cannot get to the taps without climbing into the bath and while you are showering the smell from the scum that has built up on the glass but no one could reach to clean without great effort is overpowering. The water from the shower also just runs down the glass and onto the floor. I cannot fathom what they were thinking when this was designed. The trip was with my 4 year old and I didn't find the pool area very conducive or welcoming to small children. No jumping allowed, boring and the pool is too deep for little ones that can't swim. There is no shallow end. The lazy river was also out of action. At breakfast we asked for a table overlooking the fountain, we were there super early and it wasn't busy. We were told the table needed to be wiped and very firmly put elsewhere. Unnecessary and not the go out of your way to please customer service you expect to find in Dubai. All that said, I left my charger behind and thankfully was in Dubai to collect. The process was very easy and I was thrilled they had found and kept it for me. The buggy too and from the hotel/pool was fun..

A warm welcome with excellent service from Kiara on check in. Beautiful room. Mark was also very helpful. Pool staff very attentive. Breakfast was amazing. We liked the location so close to the Mall. We hope to return. Thank you Dukes for a lovely stay!

The hotel is incredible, excellent location, excellent breakfast, beautiful furniture, super comfortable bed and pillows, also the bathroom and good shower, highly recommended, thank you Dukes of Palm for my excellent stay.!!

Das Hotel würde ich nicht weiterempfehlen. Das ist kein 5* Hotel, eher ein schlechteres 4*. Sonnenschirme am Strand reichen nicht für die Liegen aus. Die Sommerschirme, die es hat, sind aber sehr beschädigt. Schützen nicht wirklich vor der Sonne. Das Hotel ist an einigen Stellen in die Jahre gekommen. Wir haben 2 gleiche Zimmer gebucht. Das eine paar erhielt ein minderwertigeres Zimmer. Auf Reklammation gaben sie ihnen ein anderes Zimmer, welches jedoch ein Rohrproblem hatte, was dazu führte, dass das Zimmer schlecht riechte. Sie konnten das Problem nur teilweise beheben. Ein anderes Zimmer gab es nicht. Bei der Buchung hiess es, dass wir 25% pro Tag auf Getränke und Essen erhalten würden. Im Hotel hiess es plötzlich nur VIP Gäste. Das stand aber niergends so. Die Zimmer waren sauber, aber es gab kaum Ablagefläche für 2 Köffer.

The staff were very approachable and the hotel was maintained in a clean presentable condition

Very enjoyable stay