DoubleTree By Hilton Xiamen-Haicang

Staff were really courteous and helpful.

Property is slightly old.

Overall, the hotel stay was average. Most aspects were acceptable, though not particularly outstanding. One notable issue was the behavior of some guests — for example, someone was smoking in the lobby during my stay, which was unpleasant and surprisingly, no one stopped him. There was also a noticeable odor in the room upon arrival. It wasn’t very pleasant at first. However, I eventually got used to it after the first night. While the stay was manageable, a bit more attention to cleanliness and air quality would certainly improve the experience.

Facilities, cleannesses

The doorman don’t help to unload the luggage when enter the hotel, and delivered to my room. I need to manage to handle the luggage trolley to my room. This is awful and not expected in a hotel under that brand of Hilton.

礼儀正しく、親切です。

The staff were courteous in sorting out my late arrival and keen in making my stay comfortable. Thank You.

Dislocation near seaside. Breakfast was high quality.

Someone parts in my room 1201 was broken. On the street all night noise of air conditions outer units

Fantastic and great value.

Very clean and more upscale than expected.

Clean and tidy

El hotel muy bonito, pero pésima noche porque el aire acondicionado apenas enfriaba. Y aunque me dijeron que en media hora se solucionaba, no fue así. La habitación seguía a 28 grados centígrados. Inaceptable para un hotel de esta categoría.

Bayview was nice Fitness was ok, only not any window to have a view. Breakfast was ok with also some international food.

Although it says smoking free rooms it was hard to get a room that was not smelling terrible to cigarettes. Also carpet doesn’t look very clean anymore. It gives an older/used look. Windows were also not isolating very well which means you hear a lot of outside noise and the planes are flying over constantly. Last, also the cleaning can better. We found in the closet of the bathroom garbage of someone else.

In general location and service are ok , but service person at counter need to do training. Hotel did not consider the customers who locked at hotel due to weather problem, but only take hotel and staffs easy job into consideration.

Everything was good. Staff were very helpful especially Ivy Tian.

The hotel location is wrong on the hilton website and booking.com so I ended up in the wrong place and was standed. Hilton got to update their location.

Good location

Very nice and comfortable room with good view of the city. Location is near to places of attraction

Aircond is not cold enough but still acceptable. Just have preference for cooler temperature.

I always check all hotels in city which I wanna go. Choose 5 stars, check some details, reviews and other links. So this time I decide to choose Double tree by Hilton in Xiamen. And it was so good choice. Hotel is so clean, and big, so green territory and have space for a walk. View from your window will be amazing, clean windows. About personal. May be all personals they didn’t know English very well, but they still trying to help you. Always. They take translator and try to help you until the problem or your question is resolved. They such a nice people. About room the same. Super clean, super nice. Really big room. I want stay in hotel and room all day that’s how it’s was comfortable. About breakfast same. Don’t forget that we are in China and food here is Asian. But they still have some European spots. Will be grateful if you put a bit more greens for salads, like tomatoes, bell pepper, onion, olives, avocado and etc. And really wanna cheese and some different European bread not only baguettes. But it’s the little things, which help to be best of the best. But actually this hotel already like this. Thank u so much for everything. Already wanna back soon. <3 💔

Good hotel if you like long walks/run outside. Vivian (bfast area) did great service! ;-)

拿到的房間雖是禁菸但菸味很重 打關愛專線要求換房，換到隔壁就沒菸味 其他都很不錯

各方面都尚可，唯交通唔算方便！

交通唔算方便

Room was too warm even after turning the aircon down and then off to keep the room cool.

早餐有點失望，服務非常友善，ROOM SERVICE 的牛肉麵很超值好吃

チェックインの時にアップグレード？すべきと言われ、追加で360元カードで払ったのは謎でした。 レセプションの方のちょっと聞き取りにくい英語&私も英語力があるわけではないので太刀打ちできなかった。 あと、帰国の日のエアポートリムジンバスを前日にも当日朝にもレセプションの方に言ったのに いざチェックアウトの時になったら「予約はしてるか？」と言われ話が通じませんでした。 どうやらHPかQRコードで予約する事務的な作業が必要だった模様。どこにそんな事が書いてあったのか？結局、タクシーで自腹で空港に向かうしかなく 最後の最後にお金が余計に必要になりました（おまけにターミナルを間違われた）。

Very Quiet & Modern Hotel with shopping centre nearby

Good experience

The room is a bit tight with 2 queen size beds and a long sofa, the latter better be without to make up more reasonable space.

Good service and nice staffs，the room is clean and the view is good.

주변이 조용하고 가까운곳에 음식점도 많고 아침에 조깅이나 저녁에 산책하기 좋은 해변길이 있어서 좋습니다

Environment isgood

Very nice clean and comfortable Hotel. Very friendly Staff!

房間非常乾淨舒適, 各項設施也都很好.

First time I checked in, the receptionist told me they never had my reservation. So I told him that I booked eith Expedia and I gave him my copy of the bookking. I waited 30 minutes and he told me that he needs to make a new reservation. So I said OK. He never once apologized about having me waiting for this whole check in process. He then gave me a key to the room and when I got to my room, the room was untidy (hasn't been cleaned from the previous guest). I was so disappointed that I had to go back down and complained. But I had to talk to another receptionist as the previous receptionist cannot understand me well. I waited another 30 minutes and finally got a new room without any compensation whatsoever. However the new receptionist did apologize for the mistake. I went to my room being a little upset and when I was showering, the new receptionist called me and told me that the manager would like to upgrade my room. Elaine came to my room and personally apologized for the inconveniences they had caused and hand delivery my new room key. I like how they ended up fixing the problem. However the first receptionist definitely screw up my experience with Hilton. I had stayed at Hilton so many times and only this time I was disappointed.

中国旅行３０年今まで利用した中国のホテルで１番快適に過ごせました。 ここ１０年毎年厦门に１週間ほど滞在しています。 部屋の設備も申し分なく日本のホテルに滞在しているようでした。 また利用させて頂きたいホテルです。

朝食もうちょうど改善して欲しい。一流ホテルだったの〜

Recommended for business travellers with business appointment

Fantastisk flot hotel med skønt værelse med lækre faciliteter. Noget af personalet talte ikke engelsk og derfor var service ikke helt i top. Men meget høflige.

Skønt skønt moderne hotel - restauranter lige om hjørnet

Very friendly and efficient service. Clean and updated.

Convenient location, good breakfast buffet, and excellently maintained rooms.

服務親切，房間床柔軟風景很美

廈門海滄正元希爾頓逸林酒 is located the opposite side from Xiamen island, it is bid long way from central area in Xiamen. In term of quality, it is excellent with good quality of staff services, good view and sizable room, I would special thank staff Andy and Bruce to assist to book the vehicle arrangement during my trip. Good Hotels..

Hotel service is excellent and its very new. We had a Deluxe Room which is facing the Bay. Splendid night view of the Bay and the fountain with light display in the nights. Amenity is pretty good, however, if you need to go to the Xiamen Island, it is a bit far to travel. Maybe when the subway is ready it would be a different story.

The hotel is new, the staff is really helpful and the rooms and hotel are very nice with a view of the sea side.

The room’s quite hot and stuffed as it’s central airccon. However the staff is quite helpful once we reflect the problem.

值得推薦，非常舒適的飯店。

시설도 괜찮고 조식도 만족스러웠어요. ㅅㅓ비스는 아직 정리가 필요해보이는데 불편한 점은 없었습니다.

環境整潔乾淨~服務品質良好

The overall experience is good. However, some of the facilities needs improvement. 1. The shower place should be improved to let the water leaking faster, otherwise it makes the whole washroom flood with water and become very slippery. 2. My room key was not functioning twice during my 4 nights stay and I have to ask the front desk to replace the card keys. 3. Some of the decoration inside the room are damaged. 4. The refill of the amenities are not constant. One day it is running of the bathing gel, but the other day I got many bottles of the bathing gel.

It is a new hotel and the condition is new. However, the Housekeeping only did minimal packing without vacuuming the floor. Shops around are under renovation. Taxi is not readily available too. Hotel has nice view though.

very nice new hotel. would recommend my friends to come.

30 mins from airport, a bit far away from tourist place, need to get a crab to go out. nice new hotel, nice view on the bay, especially in the night. Breakfast is free if you book the Executive Room. happy hour in Executive lounge was great.

Great stay

Especially impressed with the conceige team who went the extra mile to make my stay a perfect experience. The golden key policy is really impressive thank you.

This is a beautiful hotel with stunning views of the ocean at Xiamen. The staff were kind and very concerned with helping the guests feel welcome and comfortable.