The Strawberry Bank

The staff were fine but the room had multiple issues: Toilet seat lid that fell off as it was not connected to the seat Dressing table stool had loose leg Brown stains on walls and doors Bathroom sink plug did not work No hairdryer in room No hook or rail at all in bathroom to hang towels Carpet in corridor very dirty with sundry tears fixed with gaffer tape Treads on internal corridor steps damaged and potentially dangerous

I liked the shower. Room was a bit dingy and lacking in atmosphere. TV was not working (Room 125). I went to reception who changed the batteries in the remote but the TV still did not work. The ground floor room looked out over the car park but there were no nets so I had to keep the blind down until I was dressed. Mattress was not the most comfortable although it was OK.

Room quite small, but comfortable and with all the essentials needed. Quite thin walls to next room but fortunately the occupants were quiet at a reasonable time (they might have heard my snoring though!)

On arrival quite late at night, met a grumpy receptionist who made us feel quite unwelcome, got into the cold room no heating, turned on the heating. It was just making ticking noises! Found paint peeling off the bathroom ceiling. Bed was uncomfortable! Not a great stay, glad that we were only there for a night!

I didn’t eat or drink so I can’t comment on that. The t.v was great, Netflix ready to go and other apps. The WI-FI was terrible, though there was no problem with the internet connection on telly, my phone however kept losing signal any my own service provider had even worse connection due to the location I’m sure. The bed and pillows were on the uncomfortable side too but that could just be a preference thing. One off the towels was stained but the room and bathroom were otherwise clean. It did say shower/tub combo but it was only a shower. It was very noisy, the couple above me and opposite were arguing till the early hours. A two minute walk away is a co-op, Indian restaurant, fish and chip shop and an off licence, so essentials are readily available. All in all for the price it was ok.

The room on the second floor was much better than the previous one on the ground floor, it looked like it had been refurbished and the bathroom was clean and tiled.

Very clean

good room, £10 a night parking steep if you booked with 3rd party. excellent staff.

Staff at check in good, room is tired and paint peeling off walls in bathroom, sealant around shower tray black. Food in restaurant was excellent as was customer service

Really convenient. Short drive from NEC and Airport. Quiet area and separate car park for hotel guests.

This is a great location for the NEC, which was a 4 mile drive only. Very friendly staff, particularly the lady serving breakfast during our stay 5th and 6th September 25. She was really nice, friendly, chatty and helpful. We will definitely stay here again

The hotel was very nice and comfortable. What i did not like was the hidden parking charge of £10 for overnight parking. Hotel informed me if i had booked direct there would be no parking charge. You should highlight the charge and not put it in the small print.

Great place to stay very comfortable. Will be using again definitely

It is an ok place

there was issues with my room when first checking in no issue with the room or management but just coincidental but manager sorted straight away on site restaurant food was excellent

Very helpful staff and a quiet comfortable stay, perfect for a work trip.

The best

Lovely place, very polite staff at check in and throughout would stay again

Great location for BHX, NEC, nice village with shops, big rooms - a little dated but clean, good bar and food, large beer garden with plenty of seating overlooking fields £10/day parking

Proper cute place. Lovely staff and was perfect for us getting the bus into Birmingham.

Wonderful place to stay, staff were lovely, was very clean and comfortable, the restaurant has great food and the beer garden was beautiful - very well cared for with pretty flowers. Great spot, will 100% be going back.

All good certainly stay again

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Room was ok. Damage to the door, lamp, shower. Bed very uncomfortable

A pleasant stay whilst working in the area.

Slightly tired and run down facility, clean enough and very friendly staff

I chose the hotel as it wasn't too far from the NEC and was much more reasonably priced. We arrived in the evening after working an event, and were checked in by a friendly staff member. The room we were given was opposite the beer garden of the connecting pub, which was loud, but the garden seemed to close around 10pm, so it was forgivable; though if I stayed again, I'd definitely request to be put on the opposite side because it was a bit fish bowl like as the benches were almost right outside our window, so we had to keep the curtains closed. The bed was comfortable, so sleeping wasn't an issue when we settled down. We didn't actually spend all that long there as we had to check out very early the next morning to go back to work. From what we did experience, it was very adequate for what we needed. Though, the room could do with a little bit of TLC, as there was damage to the back of the bathroom door and some mould in the shower.

Simpme, comfortable but a good nights sleep in a lovely location

Nice buildings, excellent friendly staff, very good food for evening meal and the room was good untill you went into the bathroom which had mould on the silicone, a cracked toilet pan and a smashed shower surround. A shame about this as the rest of the break was spot on. Thank you.

The view was beautiful of the greenery

Was okay. Cheap and cheerful was a bit surprised to have to pay for parking as it was not stated in time of booking

Good beds Nice size bathrooms Good size Paper thin walls & ceilings Can hear absolutely everything around you which disturbs your sleep Tea & Coffee provided in room

Lovely beer garden

The property is getting a little bit tired now, however, it's relatively cheap to stay and very convenient for the NEC. Food is good and staff very helpful with easy to follow procedures. Countryside and views are amazing, considering it's on a main road. Bathrooms could also do with a bit of an upgrade, but overall, good place to stay.

Lovely place and nice area

Room had someone's shirt hanging on back of bathroom door and the bin had rubbish in it

Good location, lovely staff. Room outdated decor…bedside lights had no lampshade, just bare bulbs which were so bright I could not use. One double plug other side of room to bed . Flaky paint above shower and peeling wallpaper in bedroom…just needs complete redecoration. Walls thin and noisy. Neighbours weren’t being plaid but could here everything…even them putting plugs into socket and turning on switch!!

Value for money I guess and a nice pub and great Indian restaurant within walking distance.

I had amazing stay, rooms were clean with good service. Highly recomend.

We stayed here whilst attending an event at the NEC. Easy drive here and very convenient. Bedrooms are spacious and ours had full size twin beds. Nothing luxurious but we had everything we needed. Wonderful bar and restaurant. Will definitely book next time.

Check in was ok but a bit slow. Room was tired, shower door broken, no hairdryer in room and no phone in room to check with reception to see if I could borrow a hairdryer. But oh the bed was absolutely shocking. Bedding looked clean, pillows were flat and thin but omg the mattress was just so bad. Rock hard on the edges yet it gave no support in the middle. It was one of the worse beds we have ever slept on

The room was do bad we ended up moving to another hotel. Om arrival the room was freezing and smelled of sewage. It was very dated and didnt look clean, carpet was stained with a build up of dust around the edges. The walls were grubby and has lits of marks on. The sheet on the bed was stained, tbere was no mattress protectors on the mattress. One of the towels had a scab on it which was the final straw! The staff were pleasant and tried to be helpful though, they offered a refund which should arrive after head office have been informed

Our room (115)dated shower fittings not great could do with a lick of paint in the room

The room was clean and comfortable albeit the walls are a wee bit thin. The bar and restaurant area are well maintained and cosy and the food and drink was very nice and not too expensive, breakfast was also enjoyable. The only downside was getting charged for parking which wasn't pre-advertised.

Unfortunately, we didn't have the best stay here. The staff were very friendly and accommodating however, there was multiple stains, marks and hairs left in the shower and bathroom as well as the bedroom. The pillows were extremely thin which prevented comfort through the night. The walls are so thin we could hear general conversations from the room next to us including snoring all through the night which again affected our sleep. The food was also a disappointment. We had to send it back after being sick following a few mouthfuls. The staff were understanding and agreed the taste wasn't up to standard. Breakfast and parking wasn't worth the extra money. We were told on the day they would have matched Expedia prices and gave us free parking. This is not advertised on their website and too late once arrived. The building was a good size and had both bar and restaurant area.

Cheap enough. Walls paper thin, so it can be noisy. Mattress could do with replacing, but sleep able.

The walls in my room were so thin, I could hear my room neighbour snore... all night... so take your earplugs! The waiting to check in was extensive. We have stayed for at least 10 years now and I feel this may have been the last time. Extra charges for car parking .... really..??

Very old danty and had to pay extra for parking

Staff very good, helpful, sorted me out understanding how the heating worked immediately when I asked. Tidy rooms, very good value. £10 parking fee when book through this website, which I didn’t feel was clear. Restaurant had good selection of food and drinks. Would stay againz

Backside view of the room Was incredible

For the money the room was adequate. Food was nice in bar next door. There was no WiFi or internet signal. The bed was extremely hard. Annoying beep from corridor every minute

When I checked in as a single female occupant, the receptionist (an older lady) made a joke and then announced my room number very loudly when others were around which did not make me feel safe. The restaurant staff were lovely and the food was exceptional. The shower in my room was awful had poor pressure and scalding hot. The beds were springy and hard so did not manage to get a decent night's sleep, especially for the price I paid I would have preferred a slightly better bed. I also booked a double but was given a room with two single beds but I did not complain as I was tired.

We didn’t pay a lot for our stay. The room was very dark the lights were not bright enough. The bed was not comfortable. No hairdryer. Tea and coffee but no spoon to stir it! Cleanliness was fair. Cobwebs in corners paint peeling in the bathroom and in general rooms needed a lick of paint.

The property was nice, the restaurant where we had breakfast was nice and quality good.and beer garden looked nice. However the bedrooms were poor, in need of updating as do the en-suite . The bedroom was clean however. Staff very friendly and helpful. Bus stop outside hotel useful to get into Birmingham .

We arrived at the strawberry bank on the night of the 5th December. We were catching a plane from the airport the following day. We booked in by the most delightful staff members, both of in good humour, friendly, a lovely welcome. We went to the restaurant and the young lady there was very professional and charming. A good host. The meal was very enjoyable. We needed to be up for the opening of the restaurant to have breakfast the following morning as we had a plane to catch Our room was standard but comfortable clean and everything was there that was needed. However, by surprise, on getting up we found there was no lighting in the bathroom. We managed; (being conscious these things happen in the best of places). On going downstairs there was a woman and a man sitting behind reception. No 'good morning how can I help you?' or anything of the sort from either of them. I told her about it She looked at me with incredulity said that she can't see that this could happen and asked me if I had tried the right switches. The attitude was such that it was sour faced and she was treating me like an idiot as if it was my fault.. No apology no salutation or respect for a customer. There is far more than this and I would like to be contacted. I could not get it all on here.

Pay little extra stay some where more nice and clean !!

Lovely staff very helpful, had a toilet issue and it got sorted quickly whilst we were out, said they would move us if needed but all was good.

Great experience. Really friendly and nice people. Would recommend.

Very clean. The staff was very polite as well very warm feeling that you was in a good place.

Room smelt like smoke and musty, very old dusty heater made me cough, thin walls with neighbours phone vibrating every few minutes through the wall (put it on sleep mode!!!), rock hard thin pillows - instant headache, fire alarm flashing red every 2 secs above the bed, goes through the eyelids. Impossible to sleep. Worst experience I’ve ever had in a hotel. I know you get what you pay for, but come on. I don’t mind old decor etc but there is a limit. This was torture.

The hotel was cheaper but needs an upgrade

Good value and close to airport.

Will be sending a letter of complaint once able to access computer.

It was convenient as we were going to the bear grills experience at the NEC. Lovely staff.

Room was right next to the front door. I’d the hotel Head board was against the door to the entrance. Very noisey all night. People drinking outside the window Didn’t sleep much at all. People talking and shouting on and off all night when coming in. Door constantly banging shut,when people was coming in and out Deliveries at 7am right next to our window. The room was cold Toilet seat was broken on arrival Slide of when using first time. So had to toilet seat on. Was late at night to complain. As arrived late evening Just wanted to rest. However that didn’t happen. Tv remote didn’t work only on and off So couldn’t really watch tv The purpose of the visit was to have a relaxing weekend. We was booked for 2 nights Friday-Sunday However we checked out Saturday morning and didn’t want to return!

Little bit scruffy needs a bit of tlc

Fabby place very friendly.

Room was fine . There is NO Hot water early in the morning or late at night so early Bird Contaractors DONT get to Shower.

TV was broken, no 5G signal and the WiFi literally dropped out every 30 seconds. Shower pressure was very poor and stayed warm for about 5 minutes before turning cooler again. Bed was uncomfortable. Staff were friendly and service was good.

Stayed here a number of times over the last couple of years but this year it really has gone downhill. Firstly they insist on taking your bank card from you and take a picture of the details before returning it. If you refuse they don’t let you stay. Secondly the room cleanliness has deteriorated. This first room I was giving someone had left present in the toilet (still there after 2 flushes). The second room looked a lot cleaner with hot chocolate and biscuits. Nice touch. I went to the bar and had one drink then back to my room for a hot chocolate. The cup was dirty. The receptionist was lovely and very apologetic stating that the toilet was down to a backflow problem (on the first floor?). The dirty cup was down to the housekeepers time in each room reduced? If the cleanliness of the room is this bad what is the kitchen like I wonder Lastly the WiFi is poor. Used to be ok

Convenient location with easy access to the NEC. Staff were friendly and helpful, the restaurant was nice and good value for money breakfast. Unfortunately the room was disappointingly dirty.

Super friendly staff and a very talented chef.. lovely and quiet stay. Catered for gluten free and lactose free meals.. We will definitely be coming back :-)

Two night business trip. Good access and parking and well located in village with range of shops and places to eat and drink. Bed was comfy. Check in staff was great and friendly throughout stay. Place was a little tired in terms of upkeep and decor but was excellent value.

Bed was on the firmer side for my taste but did not experience any issues during our stay the hotel will soon be introducing camera anpr monitored parking with a charge in the very near future so bear in mind when parking.

There was ample on site parking. The evening meals in the restaurant were very good although there was a considerable delay in service, probably from being short staffed. However, staff in restaurant were pleasant.Breakfasts were not so good especially if you ate late when the food had gone past its best.

In need of renovation, bed uncomfortable, could feel every spring! The window didn't close in one room and there was a torn carpet in other room. Breakfast was good. This hotel is a pretty average budget option.

Wifi was unable to reach my room and bed was uncomfortable. Staff were friendly and helpful but I wouldn't stay again.

The smell of damp in the room and strong smell of paint

We stayed here for our stop over from the NEC. The food was lovely in the restaurant however that cannot be said for the room. The room was very very cold with a small electric wall heater. We did get moved to an alternative room,that was just as cold and ended up with an oil heater as extra just to heat a small family room. In the new room the shower trim had fallen off and was lying on the floor. Whilst we enjoyed the bar/restaurant we would not be returning to stay at this hotel again.

No hot water most of the time for a shower. Breakfast selection was a bit limited. No vegetarian options like sausages etc. Beds need to be replaced as they are uncomfortable. WiFi was poor at times. Think this was down to when more people connected. Other than those issues the stay was OK.

Hotel staff need to smile now and again, all the staff looked like they really didn’t want to be there. A good morning and a smile will go a long way. The Hotel looks very tired, paint coming off the walls and generally run down. The stair wells going upstairs stunk of cigarette smoke and the upstairs hall smelt of weed. The location is good and stunning views from the rear of the Hotel.

Great staff, food good, lovely location

Staff friendly and helpful. Very good value for the facilities. A little tired in places but effort has been made to present as well as possible and clean. Restaurant had a good atmosphere and staff provided good friendly service. Sat and relaxed in front of fire after our meal and it was a pleasant and enjoyable experience. Overall - excellent value. Receptionist most helpful and friendly too.

Looking very tired, room 326 had a tiny electric radiator and Tuesday on arrival was freezing cold and radiator couldnt warm room up. Complained and a portable electrical radiator was provided which helped.

Pleasant lobby with nice smelling candle, nice room, very nice bar and restaurant

People being warned of potential vehicle content theft as shows on at NEC Lots cctv but ………

Very dated with poor maintenance - damp walls in corridor and curtains hanging off at both ends in room - bed comfy but definitely can see why this was cheap compared to others in the area

Great place to stay - clean, comfortable & with a pub too !! Food I thought was expensive, so just had a few beers. Will stay again if I need to stay in the area again👍

Very conveniently located for NEC. Fairly comfortable. Food very average. Car parking very good and close to pub and other eateries. Could do with new carpets in some areas.

Ok hotel for a night or two. However, the staff is not very service minded, and not very helpful. I stay there only for the price you pay for it

Great hotel, lovely staff, very comfortable, definitley recommend

My friend and I stayed for one night, Saturday the 8th Jan 2024. The staff was very friendly and helpful. we had a large room.. a few issues.. wall paper was coming off the wall behind the bed, toilet seat was loose, the heaters were old. worked after a while the room became warm. the hall way was cold and plaster coming off . It needs a bit of TLC. but would stay again..

It was ok, but for the week our team was there, they had no hot water in the showers. This was reported and still no hot water. Our company Van had been broken into, and apparently it’s a hot spot for vans. Another set of vans broken into a couple of weeks ago.

Nice place, we stayed overnight before flying from Birmingham airport. Quiet location. Comfy bed and the room has a desk which is good if you need to do work. All in all, no complaints.

Good cheap, no frills digs. Good nights sleep and good value for money, but not the best in quality.

The place was freezing cold , and the further down the corridor your room the colder it got.

Nice staff , couple issues with room . Zero degrees outside , walking into the room couldn’t have been much warmer . Old style electric radiator that was slow to warm the room and an old fashioned loudly ticking manual timer fitted to it . So essentially the choice became sleep or put up with the cold . Groundfloor rooms suffer with paper thin walls and more importantly , ceilings . Rooms could also do with curtains , feels quite and bleak cold in terms of decor . Positives , comfy bed , good shower , decent wifi , good size TV . Food was good in the pub too .

But of a dump, very uncomfortable bed, unclean bathroom with the glass shower door hanging by a thread. Nobody on reception to help with issues. Breakfast in the morning is very limited if you don’t eat meat but you still get charged £12.95 even though half of the menu isn’t available to you. Very poor Hotel with clueless staff that wonder around with no direction at all. The only decent member of staff was the woman behind the bar in the evening. I would t go there again if they paid me.

Good location for nec

good food and bar, good quality for the price, useful for NEC. good parking. helpful staff.