Rixos Premium Dubai JBR

Great service. Good food. Beach was closed and pool was wildly crowded. 3 days in a row couldn’t get a seat by pool. Given the beach in front of the hotel was closed, this really impacted my stay.

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Love the views and close to major activities

Everything was perfect location rooms beach love it

Cannot fault this property, especially with the added luxury of using the Azure beach club

From the moment we arrived at Rixos, we knew we were in for something special—but the experience still managed to exceed our expectations in every possible way. The standout for us was the impeccable room cleaning and attention to detail. Every day, we returned to a room that looked brand new—freshly made beds, spotless bathrooms, and even small, thoughtful touches like carefully arranged toiletries, folded towels, and a perfectly organized space that made us feel genuinely cared for. The housekeeping staff clearly take great pride in their work, and it shows. It’s rare to find such consistent, high-standard cleanliness, and it made our stay incredibly comfortable and relaxing. Beyond that, everything else about our stay was flawless. The staff were warm, professional, and always ready to help with a smile. The facilities were top-tier, the food was delicious with plenty of variety, and the entire atmosphere of the hotel felt luxurious yet welcoming. If you're looking for a place where every detail is thoughtfully managed and the experience is consistently top-class, Rixos is the perfect choice. We can’t wait to return!

Absolutely amazing stay at the Rixos Premium. Staff are very friendly and helpful. Location is amazing and the dining is awesome

Good facilities in gym and spa

Great

Over all we enjoyed our stay but there is room for improvement. Buffet restaurant was not up to much. Poor selection of food and the same every night. We were half board which in hindsight I think bed and breakfast would have been better. You could only use the buffet restaurant within your half board package as the other restaurants on the resort were not included or even offered to with some discount. Nor were fizzy drinks (not even one) with your meal at the buffet on half board basis were included which is quite rare Bathroom in room is starting to need some tlc as silicon is starting to mould and the fittings were loose Couple of the reception members were not as friendly as some more so one in particular. I do not appreciate my child being looked at as though she does not belong there when we are just as good as paying guests as the rest. Kids club was lacking in enthusiasm with early closures and no entertainment for kids on an evening. Restaurants/bars were limited on evenings if you have children which is a shame and a loss to the hotel really especially when there is no evening entertainment for families. Pool sun loungers were increasingly hard to find as the week went on. I would suggest more beds or if there is an adults only pool, which there was, you then a rule is brought in for adults only to be in that area rather taking up spaces in the family pool. The pool closed fairly early too which a lot of people were disappointed about. Shame really

Ihave been in dubai 10 times in different hotel. That was our first time and rixos. And i dont think i will go to any other hotel from now on. The rixos was absolutely the best hotel we have ever being in. From the front dest to the pool to the cleaning crow. The place was unreal. We will see you soon again thanks for the great hospitality.

Hotel was nice. For a family I don’t think it was ove

This hotel is located in the heart of Dubai Jumeirah Beach, it is in walkable distance to Dubai Marina and Blue Waters , Ain Dubai. the hotel is located at the nice sandy beach , the room are pretty spacious . Even though there are many restaurants outside at JBR , the hotel offers such a great breakfast that you would not even want o leave the property . The Naturelife spa is amazing and offers variety of treatments . We love Govida cafe at the reception. Everyone at the reception is so friendly and knowledgeable, especially Yvan, the housekeeping personal is very attentive as well . Also, we love to express our appreciation for Natasha at the concierge service , who helped us with booking of the show " La Perle " .

Great location beautiful hotel great service two swimming pools one for families second one just 21 and above great music. Best best service.

Exceptional pool and facilities

I had a very enjoyable stay at Rixos Premium JBR, the room was very comfortable and house keeping was absolutely superb. I had a half board booking which was a little disappointing that this only covered the Turquoise restaurant buffet for breakfast and evening meal - in other hotels I have stayed in each restaurant would have a half board menu which allowed much more choice. I found myself eating out most evenings just to have a bit of variety with so many restaurants along JBR, so next time I would probably book just bed and breakfast. The Azure pool and beach club was absolutely fantastic with the beach, two pools and plenty of loungers, the staff there couldn’t have been more helpful or friendly. The location at JBR is fantastic and is lively.

Great Hotel Amazing Service

It's amazing for families

The room was perfect and the noise that we’ve heard complaints of on recent reviews wasn’t bad at all. The turquoise restaurant had everything you could imagine and was lovely. The food was delicious the staff were very attentive too. If you get chance then definitely Visit the spa. We enjoyed the hammas Turkish treatment for 2 and was thoroughly enjoyable.

Perfect hotel

Incredible stay, fantastic location and great pool right on the beach. Perfect layover on our way to London from Australia.

I’ve stayed at several Rixos hotels before because I know the brand stands for quality, but unfortunately, this one was really disappointing and didn’t live up to the standard I’ve come to expect. Here’s why we felt let down: 1. The facilities were poor. The beach was packed with sun beds, leaving no space for kids to play. On top of that, the beds were crammed so close, it was hard move around. This was a joke of beach! 2. The room quality just wasn’t up to scratch. There were dodgy sockets, broken latches on the bathroom and main doors, and a sink that smelled because dirt kept getting stuck in the funnel. No air extractors in the bathroom, scratched windows, stained sofas, poor signage and the list goes on. 3. No full board or soft drinks included! Compared to other Rixos hotels I’ve stayed at, this one was more expensive, yet didn’t include basic things like full board, drinks, or even snack bars. 4. Some staff seemed down or unmotivated. Many came across as if they were just pretending to be nice. 5. They had loud music playing all day in the swimming pool area. Next door hotel also had music until 2am! The list can go on!! Honestly, the whole experience felt more like a 3 star hotel, which is such a shame for a brand like Rixos. We also stayed at the Palm Atlantis, which thankfully made the holiday better! If you want to see how it should be done, Rixos Premium Magawish in Hurghada is a perfect example. Amazing service, beautiful rooms, and a real VIP feel.

THE STAFF WERE VERY GOOD

Just Awesome!!!

Very good hotel and food

In the middle of everything, over crowded and loud

There was a Burgatti and a single-seater Ferrari in the foyer!! Beautiful rooms and main areas. Staff was less than friendly with me and my husband (people of colour) but it was still quite an enjoyable time!

Perfectttt, absolutely perfect when travelling with kids

Wonderful hotel in great area, good for transport connections. Food was wonderful with a fantastic choice

Great customer service , rooms and food. Only issue was loud music and noise from the hotel next door and the Rixos pool music doesn’t have to be as loud - but we loved our stay and our holiday overall

Amazing location on JBR, great choice of restaurant in and around hotel. The staff couldn’t do enough for you from the poolside staff/waiters to room service and housekeeping. Highly recommend

great location near shops . beach and hreat food

Excellent hotel Excellent location. Excellent staff

Good hotel on JBR beach.

Beautiful hotel in every way. Trendy rooms with great views. Breakfast and dinner buffets were excellent. Professional and friendly staff. The hotel is located in a touristy area. Very pleasant to walk around when the weather is good. Highly recommend!

Best location.Nice and clean rooms.

Great hotel, very clean, staff is on top of everything! Amazing breakfast! Totally recommend!

Very good overall as a hotel, solid location, lots of amenties!

I booked three rooms at the hotel, a 2 bedroom suite, a junior suite and a premium delux room for 9 nights for my family. Paid over £25,000, We are well traveled and appreciate that mistakes occur even when starting at 5 star hotels, the overriding difference is that hotel is l not like others which recognise immediately that holiday time away with the family is priceless that you can’t get back and to reflect this when things go wrong, instead, this hotels attitude and senior management approach is to argue, disbelieve, attempt to do the bare minimum, to fob one off and ultimately not make right even things go bad. I write this brief review which includes no embellishment with a hope to help others. Check in took 2 hours, they messed up our booking. Took 24 hours to resolve that. In the family pool a couple was having sex on two occasions, reported to staff but they were too awkward to resolve. Finally security were called. The pool area is not controlled by the hotel, club music played all day long at a sitter crazy level that inhibits any conversation , reading or listen to EarPods . Staff ignore requests to moderate. Impossible to get a fun lounger by pool, staff take bribes from guests to reserve loungers. The pool area opens at 7am yet I would wake up at 6am and almost all were taken. To sit next to the pool to watch little ones play in the water, you have to pay 2000 aed per lounger. At end, we were forced to pay charges or be detained by hotel security.

Exc lent ultra modern hotel on great location on the walk. We stayed 3 nights here on b&b rate, we had deluxe room on 33rd floor great views. There was plenty of choice at breakfast, We spent a few hour by the pool the pool guys were such good fun and always found us a bed, god dj and saxophonist playing. Good selection of restaurants in the hotel we ate in Luigia and Ammo’s both highly recommend All the staff are lovely and accommodating a special mention to Maria on reception who really looked after us on checkin what a lovely friendly girl

Where do we even begin with our magical experience… Throughout our stay we’ve been greeted with nothing but kindness and attentiveness. All staff have been so welcoming in ensuring our stay was perfect. I’d like to give a special mention to Batuhan, Daniel at front of house, Musa, Chef Padel, Tito in management for taking special care of us. We look forward to seeing you again soon! :)

This hotel has everything you need to expend the great time in Dubai Marina area, beautiful beach and great customer service. I would definitely stay here back when I come back to Dubai

I'm a regular Rixos customer and, as always, my stay was superb. The Staff really make it a pleasure. Only downsides for the first time here were the very noisy construction right next door and the somewhat scuffed and tired-looking poolside furniture. These matters need to be addressed. I normally rate 5/5, but this time I was going to give a 3. It would have stayed at a 3 had the staff not been so wonderful.

Pros - nice pool area, good food at buffet, excellent housekeeping staff, good access to restaurants and shops on JBR strip. Cons - cold service checking in at reception, AC in rooms not strong enough, no personal touches to your stay if that's what you're used to at other hotels. Note that the hotel takes a deposit at the beginning of ur stay, we left 11 days ago and are still yet to receive the remainder of the deposit.

Rixos was nothing short of amazing! There’s so much to do in the area. The staff was super nice and our room was cleaned multiple times per day.

Beautiful hotel, great location and delicious food Staff are friendly and very helpful

This hotel was huge and felt a little lonely as a solo traveller. I didn’t feel the exceptional customer service on checking in as I have at other hotels. The food was excellent. Buffett again huge and service was slow due to volume of dinners at peak time. Cleaning of my room was extremely good. The gym was amazing!!

Excellent location, easy to get to places, hotel was clean and tidy, staff were excellent

The staff were excellent. The hotel was very clean. Its situated in a great location so its very easy to get around. I will definitely stay here again

This hotel was amazing. We arrived early and they have a room ready for us at no extra charge. Hotel is extremely clean. Staff were very helpful. I can’t praise this place enough.

amazing amazing amazing , went in july . worth every minute

Hotel was great. The view was amazing and the breakfast/dinner buffet so good! Definitely coming back.

Excellent - clean, central location, the pool is excellent for adults and families. Staff are friendly and always there to help. The suite is perfect for families with young children. Need to improve - lifts, every day it seems like only one or two is working, stops at every floor. There are 6 lifts but it doesn’t work very well. - pillows were too hard - I didn’t ask for better ones because I was too tired every night - AC is intermittently working, one room it was too cold or too hot. - Godiva downstairs is useless, no coffee or ice cream available. - the hotel needs a coffee shop - breakfast is very good but the options feel the same every day. Some variation will be nice, better selection of cakes/pastries. - waiter service by the pool is slow, takes a while to get someone’s attention

Great stay. Surprised no USB ports in bedroom

Best customer service especially manager Salman khan , great rooms , cleaning stuff

Excellent hotel with excellent service.

My wife and I stayed 1 week at the Rixos Premium JBR. The hotel and facilities were excellent. The superior room we stayed in was spacious and had sea views across to the big wheel and Palm. The pool area and loungers were first class. There were lots of great restaurants both in the hotel and nearby. The nearest tram stop which links to the train Metro is just 10 minutes walk away. We definitely made the right choice staying on The Walk at JBR and the Rixos ticked all the boxes

Clean and modern property with a variety of dining options. Rooms are spacious and grand with floor to ceiling windows

Shortage of pool space areas. Overcrowding at pool areas.

Very enjoyable.

Excellent

What a wonderful place to stay Breakfast lovely Pool and beach area so lovely and clean Everyone is so helpful Can’t wait to return

Very nice location and facilities

The Rixos is a stunning hotel. would give it 10/10 for room luxury and staff service. The buffet restaurant for breakfast is excellent with all the variety one would want. We dined there two evenings and found quality and variety second to none. The 'payable' pool area would recommend as it is more exclusive and quieter. Thoroughly recommend and one of the best hotels we have stayed in. There wasn't anything we did not like but a few things to be aware of 1) Like many of the hotels on Jumeirah, the pool and beach area face north hence with the high rise buildings (inc. the hotel itself) it can be quite dark outside until @ mid -day. 2) Smoking is widespread in Dubai and we found some in the bar and pool area to be annoying 3) Jumeirah area is far from many of the attractions in the city (@45 mins taxi) so need to plan days.

Nice hotel in Dubai on the beach - ticked all the boxes .. restaurants were expensive - outside of specials and happy hour

I really enjoyed staying at that property

Management really rude and disrespectful this time round, before I had never had any issues with staying at the Rixos, but this time round really disappointed and sadly me or any of my family members will ever return there again. We tend to go away to enjoy and relax and that wasn’t that case this time. There are plenty of other amazing hotels that we would gladly go back to and they will be appreciative for the return stays.

Loved this hotel. Would recommend this hotel

Great location...LOTS of traffic. Plan more time if planning to travel to/from hotel.

It is good and the staff are very hospitable

Superb property. Excellent staff. Would highly recommended

Lovely hotel, great location with easy access to lots of places to eat. Great rooms, clean , comfy beds and polite helpful staff. Great pools and beach Don’t hesitate to book

Very upbeat reminds me of times square.in the USA.

Excellent place to stay! Service was great! Highly recommend !

Beautiful location, excellent service, amazing staff. Everything is design to give customers an extra ordinary experience. Bravo Rixos team

Terrible location felt like I am in a high school

The hotel is very beautiful but for a luxury hotel we found a cockroach in the buffet

Amazing location on JBR. Very clean and lots of options for eating . Nice pool and beach area with plenty of loungers. Lovely comfortable beds and big bedrooms with lovely bathrooms

The property was beautiful but unfortunately they didn’t recognise my Gold tier with Expedia and instead told me that I should have booked directly with the hotel in order to be eligible for a room upgrade…

Management always goes above and beyond to make you feel welcome, thank you bibin for always making our stay special. Also house keeping go the extra mile, thanks to bishwajit and maharana. Also I would like to thank Valerie for all her help.

The service at Rixos was appealing. Made me and my family wait 5 hours even though I had prior. Landed in the morning at Dubai at 5 am. Got to the hotel at 6am. The front desk attendants were flap rude and in helpful. We had to wait 5 hours for our rooms to be available. In prior investigations the rooms were available but had to be released by housekeeping. Terrible avoid this hotel.

Intimidating security guards around the pool and beach were a massive turnoff. Everything is over priced.

We liked many things about this hotel. The cleaning folks were very nice, and the room was exceptional. The thing that stood out to me most was the service from the hotel front-desk, restaurants, and spa. I found them to be very condescending. It really made us feel like we did not feel welcome. While acknowledging this is a very nice place to stay, the staff can definitely use some customer-service lessons. It doesn’t matter how nice a hotel is (we’ve stayed in nicer ones), there is no excuse for receptionists to be rude/ or make someone feel uncomfortable, especially when staying at a hotel of this prestige.

Perfect for young families. Excellent location.

Nothing

Generally very nice and clean. Food options weren’t varied and very expensive. Beach felt very packed in like sardines. No kids club program or evening entertainment.

We chose this hotel because of it’s beach location. Unfortunately we were not able to use pool and beach because of loud music that makes us run as fare as possible from hotel beach. It is ruined our vacation!!!

Really enjoyed our stay. Good location and facilities - the pool area and bedrooms are excellent, there is a fantastic gym with a beautiful view, and the restaurants we tried were great. Beyond this, we were really impressed with the service - the friendly and welcoming team went out of their way to make sure we were happy. From Ather Ali, who cleaned our room each day, to all of the restaurant, pool and front desk teams. Would definitely stay here again.

Excellent hotel, will stay again. Francis in the pool area was standout.

Check in on arrival was great. Got a room earlier so we could rest after traveling. First impression was staff was really not that friendly. Must be the Russian clients that seems to be always angry looking and staff is just playing along. No one took our bags to the room just handed the keys and be on our way, but did take the passports and then had somone bring them up to the room. Beach staff seemed uninterested in taking orders for food or drinks. Might want to take some lessons from RIU Hotels in Mexixo. The good part was the restaurants, great staff, seems to be happy to serve you. Room was clean and with good view and decor. Over all its an OK hotel for the price. I think they could do a lot better with service side for the price.

Great stay! Nice, clean, comfortable, great service, pool and beach access which was amazing. The gym is the best one I've seen in a hotel. Nice and close to local restaurants & bars. You can't go wrong here.

In a great location centre of JBR, ideal for young people has that youthful vibe about it.

One of the best beach front properties in Dubai. Extremely luxurious, with all first class amenities. Perfect beach front property in Dubai located right by JBR. I highly recommend this location, extremely clean, an amazing service by the staff.

The main issue that overshadowed the entire stay is that the pool area is primarily set up to cater to people who smoke. There is only one small area at the corner of pool for a non-smoking area. The cigarette smoke was impossible to escape. Another issue is that around 9-10pm each night housekeeping would knock on the door, and even try to enter the room. Overall, not a good experience.

The hotel is fantastic. It is very glamorous. Getting there on the weekend is an adventure. Because of its popular location, the restaurants and a nightclub on the premises, the traffic is a "standstill". It took a lot of time just to get to the entrance to take out the luggage. But everything after that point was fantastic. The staff are exceptionally courteous and they go out and above to get things done. Checkin was smooth. Luggage arrived at the same time with us. The room was amazing, the amenities were great. Daily supplies of complimentary water and coffee capsules for the espresso machine. There's absolutely everything you need in personal care (even a hairtie). And if you need anything housekeeping can get it for you. The beach is very clean, lots of lounge chairs on the beach and plenty by the pool. The breakfast was amazing to cater to any taste and diet requirements. There's some construction on both sides of the hotel but we did not hear any noise in the rooms. Theres complimentary parking for hotel and apartment residents Overall i wish we could just stay longer

Great location

The hotel was amazing, all the staff were so nice and it was such a pleasant stay. Would definitely recommend

Lovely hotel

Nice and comfy vacation