Hotel Los Amantes

This is total trash. A fraud. Worst hotel experience of my life. Thieves. It is unbearably loud do to a nightclub in the hotel with no insulation. And they have a strict cancellation policy so that they can keep your money once you realize how awful it is.

habitación mínima, interna ,húmeda , ruidosa, sin luz ...NO informan al precio que escoges el tipo de habitación . Planta baja en edificio anexo , un desastre¡ Servicio y atención del personal bueno y el desayuno correcto, pero la ubicación de restaurante y habitaciones un desastre porque el ruido es muy elevado

habitación, localización en el edificio de servicios, web no transmite la oferta realmente

Habitacion grande , canas comidas, hotel muy limpio y la ubicacion excepcional en la mejor zona de Oaxaca , al lado de la iflesia de Santo Domingo

Al hotel le falta tener una piscina

Even after reading previous reviews warning about noise, we stayed because most of our group was booked at this hotel. That was a mistake. While the hotel’s location is excellent, it unfortunately holds the dubious distinction of having the noisiest room I have ever attempted—unsuccessfully—to sleep in: Zanate House, Cenzontle Room 305. This room is not suitable for sleeping. At best, it can be used to shower and freshen up. The room is located directly below the terrace restaurant, where staff begin dragging chairs and tables as early as 6:00 a.m. and continue until 2:00 a.m. Patrons also move furniture throughout the restaurant’s operating hours. As a result, there is no possibility of naps, proper nighttime sleep, or any meaningful rest. To make matters worse, the room is adjacent to an extremely noisy elevator, which can be clearly heard every time it is used—whether out of necessity or simply to avoid walking two flights of stairs. If rest or sleep matters to you, avoid this venue.

Lo mejor que tiene el hotel es la ubicación y el personal del restaurante.

Las habitaciones son muy oscuras, como zulos sin ningún tipo de luz natural. La ducha se inunda y encharca todo el baño. El personal de recepción no es especialmente amable... No hay ni un lugar para leer un libro cómodamente. Además es muy ruidoso.

El desayuno muy bueno, creo que fue lo único que me agradó del hotel, aparte de la ubicación, pero honestamente por ubicación, hubiera elegido otros hoteles que hubieran salido igual de precio pero mas calidad.

La tina de la terraza no es privada, te ven los de otros restaurantes aledaños, honestamente es muy incómodo pues prácticamente los tienes encima de ti observándote, adicional se les pidió que la pusieran a calentar a cierta hora y se les olvidó, para cuando calentó, ya era muy tarde. El ruido es excesivo incluso de su misma terraza/bar, pienso que deberían decidirse entre que, si es hotel o bar, para el costo de la suite junior la incomodidad del ruido es exagerada. El piso de la suite estaba sucio cuando llegamos, habia como tierra y la puerta del baño es incomoda y poco privada. No me volvería a quedar ahí, la relación calidad precio me parece no es la correcta, tampoco lo recomendaria.

Desayuno bien Hay que cruzar la calle y tomar un montacarga

Desde la habitacion se escucha musica y ruidos hasta las 2:30 am

Great location

Overall place is terrible

Great Location near Plaza Santo Domingo.

Extremely loud place. Restaurants on rooftop and adjacent restaurants and bars have loud music way into 1 AM and 2 AM. Walls made of thin drywall, and you can hear all the noise for other rooms and hallways. Hotel and Rooms are not 4 stars. At most, 2 stars. Restaurant is understaffed and service was a struggle every morning . Will not return and do not recommend .

Loved it! Oaxaca is amazing and this hotel was so romantic and well centered, Loved it

I stayed in a room with a private rooftop terrace and tub overlooking the Santa Domingo. Such a treat!

Definitivamente la ubicación es muy buena, y lo fue más por la actividad que realizamos que los locales dónde teníamos que ir cerca de los lugares

El hotel lo advierte, pero definitivamente hasta no estar se conoce la magnitud del ruido, no es un lugar para familias con niños, literal en las instalaciones tienen restaurantes y bares con música muy elevada, considero que para familias con niños o para descanso no es el más conveniente

DESAYUNO EXTRAORDINARIO Y MUY BUENA UBICACION UBICACIÓN

PARA LLEGAR A LA HABITACION HABIA QUE TOMAR UNA ESCALERA LA CUAL COMENSABA EN UNA COCINA Y EN LA NOCHE HABIA PLATOS SUCIOS Y OLIA A COMIDA. ASI MISMO LA ILUMINACION DE LAS ESCALERAS ERA PESIMA, Y CASI ME CAIGO. POR EL PRECIO QUE PAGUE POR LA HABITACIÓN, ME PARECE INCONSEBIBLE LOS DE LA COCINA, UN HORRORR.

Great location, amazing food, friendly staff. Just be aware that on weekends, some rooms can be very loud, make sure you check beforehand.

Todo excelente

The area was really noisy up to midnight

La ubicación y las vistas son muy bonitas No me gustó que no tiene estacionamiento, tenemos que andar buscando estacionamiento

This was the perfect location for me! Read the disclaimer about the noise. The rooms have foam ear plugs as an

The location was very good and the staff were all friendly.

We stayed on Friday night so the bar and restaurant on the top floor was so noisy, but luckily the noise was cleared in the midnight.

Todo muy bien, personal muy amable

Es muy difícil hospedarte llevando auto particular no tienen estacionamiento y los públicos están muy llenos tardas hasta una hora en estacionarte cerca

Estás en el corazón del centro histórico de Oaxaca frente al templo de Santo Domingo

BE AWARE: We booked this hotel for our honeymoon and it was the biggest mistake. From the time we checked in, I saw the red flags. First they gave us a different room than we originally booked. Receptionist kept saying it was similar because our specific room was already booked. We didn’t have cash because we arrived late (needed to exchange money) and could not tip the luggage guy so he got upset. The sheets were stained, fortunately I reported as we did the walkthrough. However, sheets were not replaced. They said there was a jacuzzi but was not working but had no access. Shower and toilet. A nightmare. Shower is very slippery. Who uses title for a shower? Soap+water+title flooring!! We had to use minimal soap and placed towels because it was slippery. Electrical cords hanging in the shower ceiling? That’s a first. The toilet. Just horrible. No privacy whatsoever. For a romantic night, make sure you don’t need to use the toilet. My wife and I had to literally leave the room if we wanted to use the toilet because can hear and see. Why? Because is not an actual door, is a divider attached to a door frame. We tried talking to the manager. Adriana Quintana. Refused to talk to us, all the receptionists just pointed fingers at each other. We paid in full and when we checked out, we were asked to paid another cleaning fee but in cash. No receipt or form. Straight up asked to 500 pesos cash for “additional cleaning”. Also, the WiFi is very slow. In my own experience they took advantage of us from the beginning. I regret staying here. Don’t trust Tik-Tok or social media. That’s how we found this hotel. I think they pay some or most of these “influencers” to give you a pretty picture of the hotel. However, the actual experience was not pleasant. Also I went to their website and the photos of the rooms are a mix of all the hotel rooms. Our room had some photos of the actual room, but half of the other photos were from a different room. Not a 5 star hotel Not worth the price Scam

M

Excelente y cómodo lugar. Su ubicación, justo al lado del Centro Histórico de Oaxaca, te permite disfrutar de toda la vida cultural, gastronómica y tradicional sin perderte de nada.

Was a great hotel. Centrally located and close to things to do. Couldn’t access the pool but wasn’t sure how to get to the pool.

La habitación no tenía wifi, a 2do día nos cambiaron y mejoró un poco Y también el nivel de ruido es alto en la noche y por la mañana, el hotel lo hace saber en su mensaje pero es demasiado el ruido

For tourists: be careful with these hotels! We stayed for just one night and when we arrived, the bed sheets were already stained (our mistake was not complaining right away). When we checked out, they charged us 5,700 Mexican pesos for the cost of the sheets and “several stained items.” It’s really sad how there’s always abuse toward tourists, trying to overcharge whenever they can.

*

Demasiado ruidoso por la noche. las habitaciones dan al bar, no se puede dormir hasta las 3 de la mañana

Todo bien

We had a great stay - will definitely come Back. The staff very helpful. We had servals rooms among our friends and family and everyone had a great time. Great spot so close to everything !!!

Maybe missing a pool to cool down 😅

Excelente hotel por su ubicación y servicios

The location, rooftop restaurant and included breakfast were wonderful.

Todo muy bien, solo falta capacitación del personal. Le pedí a la hostess de la entrada que me ayudara con algo de room service, pero ella me dijo que solo trabajaba para el restaurante. Cuándo le pregunte que era parte de Grupo Amantes, me hizo una cara de fuchi. Creo que la hospitalidad lo es todo, por más del excelente producto que tengan (habitaciones, restaurante, bar).

I truly enjoyed my stay and wish could have stayed longer. The terrace has beautiful views and the food is delish!

Muy bonita la habitación. Un poco cara

The place is beautiful, but a bit noisy. If you don't mind the noise, this place might be perfect for you.

Nothing to like even if it is well located. READ THE CONS!!

DO NOT BOOK!!! The rooms are right next to a rooftop bar with DJ and the noise level is unbearable. They provide earplugs which should be suspicious enough but they do very little vs the level of decibels. Impossible to sleep until after 1am. This is not a hotel. It is a bar with rooms next to it. PEOPLE SHOULD CAREFULLY READ THE REVIEWS AND NOT MAKE THE MISTAKE OF BOOKING THINKING THEY WILL BE ABLE TO REST.

La ubicación es perfecta, la comida del restaurante es deliciosa y la habitación excelente.

Great hotel! Everything was smooth from check-in to check-out. Definitely a good spot for music, food and entertainment since there is a restaurant on the terrace. There is noise in the evening but that was expected when I booked and I had no issues.

Muy céntrica, excelente servicio de todo el personal. Hay limpieza en las instalaciones y los desayunos están muy ricos.

Excellent location and service. Amazing food.

Theres a lot of noise around the hotel which is out of their control, due to the amazing location, and this may bother, but if you don’t have problem with sleeping with noise, this shouldn’t be a problem.

Too loud around the hotel at night

Mi cuarto siempre olio mal a desague ademas q la habitacion no tenia vidrios o puertas a prueba de ruido, por lo q en la noche no se podía dormir, habia ruidos de cocina hasta tarde en ma noche. Fuera de eso el servicio excelente y el personal muy atento

Me encantó, increíble lugar. La atención espectacular, la gente súper amable

The architecture and design was amazing, but the service was horrible. The bathroom was not cleaned when we arrived, and upon check out they charged us $7 for a small wash cloth we had used to clean the edge of the bathtub with. Additionally, they ruined one of our suitcase telescopic handle, had five maintenance staff trying to fix it,and failed, and refused to reimburse us or credit one night. Horrrible experience. Sad with such a beautiful design and view. I have travelled the world professionally for 25 years and this is definitely not a 5 star hotel.

Resolución good

They need to make a different entrance to the upstairs restaurant

Excelente ubicación, el restaurante muy rico aunque caro. Era domingo y no fue ruidoso como decían en las evaluaciones.

Me la pasé muy bien, el personal muy atento, PERO Hay mucho ruido hasta tarde y desde muy temprano por el restaurant-bar.

Excelente ambiente, muy cómodo y comida deliciosa

Close to everything in oaxaca center

Staff is very nice, property is well located; however our room did not have a window which is not ideal

Mucho ruido y mal servicio de Wifi

Location.

One cannot sleep. There is a restaurant and constant noise in the early morning.

Great place to stay. Perfect location and a delicious breakfast is included.

Great location and staff

The room had a smell in the mornings.

The location is lovely, on a pedestrian street with amazing terrace views (from the restaurant) of Santa Domingo.

The noise from the hotel restaurant's blaring (and bad) music was intolerable. I expected "street" noise and even "restaurant" noise - but not a bad club scene.

Un poco de ruido en la noche , pero en general una muy grata experiencia

El hotel y el servicio de primera, al igual que la comida de sus 2 restaurantes, el problema es que nuestra habitacion olía muy fuerte a drenaje y nos tuvieron que cambiar, la otra recámara sin ningun problema, otro aspecto a considerar es que es una zona de mucho ruido y es dificil descansar.

Rooms TOO small. Read carefully to see the size of the bed you’re booking. Beds are not that cumfy. Pillows feel cheap. It gets noisy at night, because they have a loud bar. Didn’t have a good rest.

Good location and the employees tried their best to solve big issues. Only so much they could do.

They do not make it clear enough the amount of noise that will be heard inside the room. It is crazy loud. Impossible to rest.

Don’t trust this property when it comes to booking. I made a reservation about a year in advance put a deposit down for this property when booking and I was supposed to pay the remaining balance at the property the day of the stay. well in about 4 months from me making the reservation the whole amount was withdrawn from my account which was no problem cause I was staying at the property anyway and never thought nothing of it. About 2 days before staying at this property something told me call the property to verify my reservation well come to find out the property cancelled my reservation 2 days before the money was withdrawn which did not make any sense why would they cancel my reservation and then charge me the whole amount and come to find out the property claimed they don’t have any record of them withdrawing the whole amount and it was clearly shown on my statement. So disappointed we’ve planned this for a whole year with flights paid and everything. I had to cancel my vacation to this place they also did not help me in trying to resolve my refund. So I don’t recommend this place at all. Moral of the story if you had the money withdrawn from your account for this property make sure you call them frequently to confirm your reservation till the last day don’t trust this place!!!!

Todo muy bien ! Me encantó el hotel ! Un poco ruidoso si ya quieres dormirte pero fuera de eso bien !!

Great location but that’s all

Horrible stench of sewage in the room Very loud noises until late in the night Limited options to unpack and hang clothes

no much options, Only 3 and that's it

the space on the room, It was a lot of many for that small space

Ok

Me asignaron una habitación en la planta baja donde se escuchan todos los ruidos de todo el hotel, bar, personal de limpieza, por esa razón no volvería. Además reserve en el hotel los amantes y me mandaron a otro hotel de enfrente, del mismo grupo pero era otro hotel y eso es un engaño.

Ok

It’s my second time staying, I love the idea of having everything to a walking distance

All the noise coming from the kitchen downstairs and the employees talking loud, and at certain point yelling! Also, most of the non staying visitors coming down from the restaurant upstairs are loud, and don’t have respect for the guests, Sunday, it was almost midnight and everybody leaving the restaurant was loud, and later the employees doing the cleaning and talking loud.

The location

Las almohadas no son tan cómodas y el colchón no tan bueno, y no tiene estacionamiento eso fue lo malo

Location

Internet did not work in our room Could not use the cellular in the room

Es un hotel muy bonito, su ubicación es maravillosa, la atención del personal es lo mejor, súper atentos y al pendiente de lo que necesites, el desayuno súper rico, lo único malo fue que nuestra terraza colinda con un restaurante y es bastante incomodo que te estés bañando y te estén viendo los comensales, creo deberían cubrir esa área para que sea mas privado, pero lejos de eso la habitación y todas las amenidades son de lo mejor 😊

Rooms were extremely uncomfortable. It hurts to have to waste tons and tons of water to get it hit in the shower and then see tricks outside the hotel hauling it in.

The location was absolutely wonderful! Around the corner is OXXO, great restaurants, and even a bar and club. The church and museum are also located in front of you. It was also very clean with amazing staff that were so welcoming and helpful.

The only thing I didn’t like about the property was that people who stayed at the hotel couldn’t go up to the rooftop at nighttime just to hang out unless they were buying from the restaurant or bar.

gran hotel con muchas cosas alrededor y muy buenos restaurantes dentro de el hotel.

Gran lugar con excelentes amenidades y restaurantes increíbles.

El hotel es excelente solo que si hay ruido, fuera de eso súper recomendado, tiene la mejor ubicación

an absolutely horrible experience. despite having a nicer room (at a higher price) the noise in the room was unbearable. the window was broken and couldn't be fully closed, so more noise came in. you could see light around the door to the room, so more noise coming in. we were told that we could only get a 50% refund, and still we left and went to another hotel. then they refused to give any refund!! DO NOT STAY HERE.

As a solo traveller I felt safe & it is in a good location.

My room was small with no windows and no natural light & it was so noisy I couldn’t sleep until all the partygoers had gone home at 1 or 2 am.

Excelente ubicación y trato del personal Poca ventilación e iluminación en habitación

There's a lot to like about this hotel. The location is perfect with lots of outdoor markets and sellers right outside the hotel. There are also lots of great restaurants, bars, and shops. The hotel itself is lovely, with friendly and helpful staff, well appointed rooms, a great rooftop restaurant and bar. The hotel contracts with drivers that can provide transportation from/to the airport, or to points of interest. However, it was only after booking our room online that we received an email from the hotel notifying us that due to its central location, there will be noise from the rooftop restaurant and surrounding streets that can be heard in the rooms at night. We took that under advisement and packed a white noise machine and earplugs. We had a room on the second floor, and really by 12:30 pm, the hotel was quiet. Our friends had rooms on the first floor, and they heard noises from the surrounding streets and restaurants that went on until 1 am, but everyone just slept in and seemed well rested the next day.

Best location in the city

Bathroom lights were weird

It was a great experience to stay at Loas Amantes, they have a great location and it can be a little noisy but definitly worth it.