The Hotel at Sunland Park Casino El Paso, an Ascend Collection Hotel vs Similar Hotels

Rooms were generally clean and comfortable, but some issues with noise and maintenance were reported.

Some issues with room readiness and mattress comfort noted, affecting overall perception.

Rooms were generally nice, but some have complaints about amenities.

Mixed sentiments with some complaints about odd smells in rooms.

Mixed reviews on cleanliness with mentions of a dirty bathroom and leaking showers, but overall rooms were noted as clean.

Rooms always clean and comfy, but some reviews mentioned issues with noise and AC maintenance.

Multiple reviews mentioned dirtiness in common areas and rooms.

Some reviews highlighted issues with the cleanliness of the rooms.

Good access to local attractions including a casino, noted as a major positive.

Good location with easy access; considered a positive aspect across multiple reviews.

Reviews highlighted good proximity to major highways.

Several reviews mentioned that the hotel is in a great location.

Multiple comments highlight friendly and helpful staff.

Maintenance staff were nice and helpful, but front desk service struggled with responsiveness.

Positive sentiments about staff attentiveness and professionalism.

The majority of the reviews praised the friendly and helpful staff.

Lack of breakfast options was a consistent negative, impacting overall satisfaction.

No major complaints but noted overpriced drinks at the bar.

Breakfast not included was a common complaint.

Positive feedback on the food quality at the restaurant.

Basic amenities provided but several reviews mentioned the absence of breakfast offerings.

Heated pools and laundry available, generally positive feedback on facilities.

Some amenities like hot water and breakfast were missing or inadequate.

Amenities like the pool and bar were well-received.

Good value given location and overall cleanliness, though lack of breakfast noted as a drawback.

Pricing issues mentioned, particularly regarding breakfast not included as expected.

Good pricing mentioned, but issues with cleanliness impact perceived value.

Some comments indicated that the stay was seen as expensive for the experience.