Hotel Capellán de Getsemaní

-localizacao ha 1 quadra do entrada da cidade muralhada e no entorno de getsenami - -quarto grande paara familia com limpeza e atencao impecável

-cafe da manhã limitado mas com todos itens basico nada de surpreender

Great area, everything was walking distance away. Very clean property and friendly staff.

I can’t think of anything I didn’t like, I had a great time here.

Es precioso el hotel, y las habitaciones muy amplias y decoradas con gusto. Muy bueno el desayuno. La recepcionista súper amable

A las habitaciones les falta luz natural. El primer día en el desayuno tardaron casi una hora en servirnos el café!!!

A cama e a roupa de cama muito confortável

O estilo do café da manhã, deixou a desejar pelo fato de cobrarem a parte um omelete extra

This hotel is 10 out of 10!!!! The roof top pool and bar are comfortable and the servers were attentive. Nataly was amazing and took care of all our needs and organized rides and gave great directions. The included breakfast was good with an assortment of fruits, bread and eggs.

Amazing hotel- love it! It was a beautiful property and staff was so friendly! Nataly in reception was great and so was Rey the porter!! Thanks so much

Stayed at the Capellan for 4 nights, it’s a lovely hotel and the staff are all fantastic.

Gutes und sehr nettes Personal

Charming hotel w friendly staff. Hotel had great ambiance and decor

Excellent location. Excellent staff. Ready to accommodate our desires. Find Will, he makes the best Mojitos in this hemisphere. The place is a joy to walk around with history seeping through the walls. Ideal pool up top to chillax.

Fantastic all around! Visually beautiful but the care from the staff made it special. I commend everyone, lovely to be here. Management must be excellent, they are training people that I think will be successful because of the professionalism here. 5 stars from me and thank you!

Super great customer service! Food was delicious and the stay was beautiful. Better than chain hotels! The nicest people during our time in the center of Cartagena!

Perfect location between Getsemani and the old town, very nice buliding, friendly staff

N/A

Booked this hotel via American Express Travel. Upon check in we were told that there is no upgrade available by the front desk and bell hop man. After some talking amongst themselves the female decided to call her manager that was off duty and didn’t return to work until days later. She said that her manager approved us for an upgrade but her co worker said he cannot show us that room. We asked why and he just shrugged us off. He then said he can show us a room but we wouldn’t like it because it’s a downgrade. We went to see that room anyway and it was indeed a much smaller room and a downgrade. Eventually we decided on staying in the first room they gave us and they said tomorrow after people check out that they might be able to move us to a jr suite or suite. The next day the front desk informed us that they have a room ready and will move our things for us. When we got into the room we noticed immediately that it was very humid. The staff said that the room has ac issues and they already knew that and were trying to fix it. We decided to just make the best of our day because we didn’t have time to waste and left out for some lunch. We were assured that the issue would be handled by time we got back. When we we arrived back at the hotel they told us that there’s bad news and they can’t fix the ac. We decided to just head to the pool because that this point the stress was getting to us. When we got up to the pool I asked if they would be able to clean it because there was bugs and a lot of oil residue at the surface. No one came to clean it at all. So once again we were stuck making the best of what we thought would be the best hotel in Getsemaní. After returning from dinner the front desk informed us once again that the room next door has working ac so they will give us the keys and we can move our things over. This is the 3rd time in less than 48 hrs we have moved in and out of rooms. It’s been such a huge inconvenience and the complete opposite of the relaxation and serenity this hotel advertised. The next morning at breakfast we were approached by the “manager” and he said that he is sorry for the issues and can he offer us 2 mimosas and a late check out to make up for everything. We kindly informed him that we do not drink champagne and will be checking out and into another hotel after we are done eating. This has been a very disappointing start to what I thought was going to be an amazing birthday vacation. There is one pro. The kitchen staff is very nice and so is the pool bartender.

Hotel was great amazing location Our room was fabulous although a bit dark as there is no real windows The reception staff were fabulous very helpful especially when things went wrong The bell man was great too they both spoke very good English and were extremely helpful The pool was lovely to come back to after a tour with free sun hats to wear see below about loud music though

We wasn’t met at the right terminal when we landed and although this was not the hotel fault as they hire an agency they did sort it out in the end and gave us a discount for the inconvenience We had a problem at breakfast one morning we never normally complain but we felt it was unacceptable when we are paying a lot to stay here the lovely lady on reception took us seriously and told the head of the restaurant The next morning we were treated like kings and they gave us an upgrade which we really appreciate The guy at the pool plays music so loud that you can’t hear anything else and there wasn’t anyone there he also wasn’t there we asked him to turn down when we saw him as we could also hear it so loudly in our room when we went back to relax it really was unnecessary Sounds like we moaning a lot really don’t but you don’t expect this from this type of hotel Again need to say how fantastic the girl on reception was

My husband and I had the pleasure of staying at Hotel Capellan de Getsemaní in Cartagena for a full week, and it truly felt like a home away from home. From the moment we arrived, the hospitality was exceptional. Rey, the doorman, was incredibly warm, attentive, and welcoming—he set the tone for our entire stay. Yerlis at the front desk was equally wonderful. She was always helpful, knowledgeable, and ready to answer any questions we had, making everything seamless and stress-free. We were especially impressed by the dining experience. Lis and Tatiana provided outstanding service—both were professional, attentive, and very helpful when it came to ordering and serving our meals. Their kindness did not go unnoticed. Alejandro also stood out during our stay. He was not only hardworking and always keeping everything clean, but also very friendly and welcoming. He was the one who assisted us to our room when we first arrived, which made a great first impression. You can truly tell he takes pride in his work, and he always had a smile on his face. The hotel itself is very clean and peaceful, making it the perfect place to relax and unwind. And I have to mention the breakfast—fresh, delicious, and something we looked forward to every single morning! Overall, this hotel exceeded our expectations. The staff made our experience unforgettable, and we would absolutely return and recommend it to anyone visiting Cartagena.

Muy bien ubicado, limpio y lindo

Falta mantenimiento, luces que no andaban en el dormitorio, el teléfono tampoco andaba y el desayuno era americano pero no te traían todo lo que decía el menú.

Beautiful property in an ideal location. An oasis of calm.

Had an incredible experience at the Capellan Hotel in Cartagena!! On a Daddy-Daughter trip while my daughter was in town. We had a bal and the team at the hotel was incredible. The Clero restaurant team made us feel at home and the front desk team helped us carve out a great experience. Thanks to William, Lis, Jennifer, Natalie, Yersel and Rey!!!!! Can’t thank you all enough for a wonderful time!! See you soon!!!

I had a fantastic stay at this hotel and would happily return. The atmosphere was warm and welcoming from the moment I arrived. The staff were incredibly attentive and genuinely friendly, always happy to help with anything I needed. The pool area was amazing – clean, well maintained, and a perfect place to relax. The location is also brilliant, with everything I wanted to see and do within easy reach. Overall, a great experience and highly recommended!

Todo!

El desayuno tardan en atender

The Hotel is beautiful and well taken care of. The location is also very good if you want to be in Getsamani, and easy walk to Centro. The food service needs to be greatly improved. There is great ceremony over breakfast but the food is bland and tasteless. Even the coffee wasn't great. Same with the bar service by the pool. Things take much too long and the food is just not good, even with the low expectations for hotel food Our waiter two different days, while sweet, made a mistake in our orders And we waited half an hour for a drink as even tho there is a bar in the pool area he had to get the drinks from ground floor main bar. Beautiful hotel charging top dollar should get it's amenity offerings to a better quality both of the food and service. We did not experience any noise issues and again the decor is gorgeous altho I agree with another reviewer who commented on poor use of space within guest rooms. Last small quibble, came in with an AMEX reservation that entitles me to a late check out if available which I would have liked. They upgraded me to a room without telling me they had an incoming reservation so morning of check out we were unable to keep the room beyond normal check out. Could have let me know when upgrading that I would be unable to keep the room late (as it is a perk of my reservation) and perhaps choose a different room...the hotel was def not full so other rooms were available

This restaurant was great, food was incredible but Jennifer was the greater that everything mentioned before. She was kind and very professional, keep up Jennifer with that attitude.

I booked through Amex Travel’s Hotel Collection and received everything I was expecting. The hotel is located perfectly within walking distance of everything I wanted to do. Everyone treated me well during my stay. I will be back another time. Thank you.

Great, Flor, santander were excellent

Great place to eat, the menu is amazing, if you are a foodie this is the place to visit. Jennifer took care of us and she did an amazing work. Also it is a good place to have drinks.

Stunning property. In à renovated old colonial building. With a cute rooftop pool And jacuzzi. Great size family room, we travelled with 12 and 13 year olds and were very happy with the size and comfort of the beds. Breakfast is delish staff are friendly. Location is excellent in Gestamani close to everything.

Sound proofing needs to be looked at, can hear other rooms.

Great stay at Capellan! The staff were so friendly, the daily breakfast was excellent, and the location is truly perfect. Some of the city's best restaurants and its best coffee roaster are a 5-minute walk, but you're also close to the port and the old city. Nicely designed hotel with a great little rooftop.

Holiday pricing made this hotel very expensive, but it was excellent!

I really wanted to love this hotel. I really did!They have a stunning courtyard, some beautiful public spaces and the staff are so lovely and caring. But there were just a couple things I couldn’t get over during my 4 night stay. I guess it’s the architectural style, but the rooms are extremely dark. Super tiny windows, no natural light, very little interior lights and it was quite hard on my elderly parents who already have poor eyesight. Secondly, was the street noise. While you’re extremely central in Getsemani, it means you’re gonna hear the crowds, music and party buses—especially on the weekends. It eventually dies down past midnight. But bring earplugs. Lastly is the layout of the room. We opted for the Jr Suite which has lots of space—but it’s not well used. It’s just a big open room that’s simply not functional, and they kind of plopped random furniture around. Maybe it’s meant to be “charming” but the decor and layout of my Jr Suite was different from the Jr Suite my parents were in. Also, there was no desk area in my Jr suit which made it very awkward to do work. In retrospect l, I would opt for the Superior room w/ jacuzzi instead which (although smaller) utilizes the space much better.

The size and location

The service

La posizione è la camera grande

Servizi scarsi per hotel a 5 stelle la porta della camera non si poteva aprire dall’interno e ogni volta che dovevi uscire dovevo chiamare la reception a volte ho aspettato anche 10 minuti per poter uscire . Fatto presente ma non hanno sistemato camera 27 . Colazione compresa ma inesistente un tipo di marmellata solo caffè con latte e scelta un panino piccolo e immangiabile e una brioche unta e non cotta , cruda .questa la colazione hotel 5 stelle. Ho chiesto del pane dove spalmare burro e marmellata e mi hanno servito pane tostato con aglio. Non ho più fatto colazione.

Excellent service, excellent food, first class surroundings. Very comfortable bedroom, nice pool area, excellent breakfast.

Es un hotel hermoso, la piscina es mi lugar favorito.

La ubicación. En la noche se siente ruido de la calle.

Very happy with the service. Everybody was very helpful. The nespresso machine was helpful in the morning. The toiletries were lovely and refreshing.

Delicious meal in Clero Restaurant. Great service and an incredibly helpful host in Israel. Lovely place in an old town setting.

We came in off the street and visited the beautiful hotel we decided to stop at the bar we were greeted by Israel the waiter bartender he was absolutely fabulous very friendly very courteous we will definitely come here again and again

Beuatiful lovation great good great drinks i would definitely come back again and recommend others to come enjoy this place

Probably my new favorite hotel in Cartagena. Definitely the best Breakfast and incredibly so, and very unusual in Colombian Hotels, the best coffee.

Beautiful hotel and incredibly friendly and helpful staff. The rooftop had beautiful views. The room was very comfortable. Had an excellent time!

By far the best restaurant in Cartagena Columbia. Ambience is impeccable!!! The service is unmatched. It's safe and I love it here!!!!

This was my 1st time in Columbia and this hotel blew me away. I got a suite upgrade. The service is incredible, the location is perfect especially for walking around and I felt VERY SAFE. I will be coming back especially for their Breakfast. It was just Devine staying here. Highly recommend.

This was a really beautiful boutique hotel just outside the walled Centro area of Cartagena. Amazing staff, great historic architecture, delicious food, and close to local nightlife.

Everything was excellent. The hotel is located in Getsemani, 5 minutes away from the walled city so it’s an easy walk. The service is impressive and don’t miss the restaurant. Their bread is freshly baked every morning and their egg arepas are to die for. To summarize, if you want to visit Cartagena, stay here. You won’t regret it.

Loved experiencing a boutique colonial-style hotel outside the walled city. The room was beautiful with thoughtful touches like welcome fruit, and the staff were very responsive, helping with taxis and making me feel welcome.

There was quite a bit of maintenance activity around the shared areas and pool, which was a little distracting, though it seemed temporary.

Habitación

Ruido

We loved our stay at Hotel Capellan de Getsemani! The hotel was beautiful, the staff was amazing, the rooms are large & comfortable & the AC works great! Which is a huge plus in the hot & humid weather! You are located right in the heart of things too, so the location is great! You can walk 2-10 minutes and have 100’s a restaurants, stores, etc. at your disposal! We definitely recommend this hotel! 5 stars!

Absolutely gorgeous hotel with friendly staff and incredible location close to Getsemani, the historic city center, and the port. Did have some issues with the facilities and the hospitality services. Would consider staying again but also would consider an AirBNB or another hotel. Overall, a very good experience.

Elegance sophistication old school charm and politesse are what comes to my mind it was an absolute pleasure and i want to come back! I recommend going up to the roof top pool bar and watching the sunrise. If you’re up early, the breakfast is spectacular and the bar is wonderful cocktails the cocktails are a little bit expensive compared to everything else but they are spectacular. We will certainly be coming back to this hotel and soaking up some more of its charm and historic design.

Beautiful!!!

The room was spacious and A/C worked really good in the room. The house keeper did such amazing job keeping the room clean every day. The staff were very friendly, but my only complaints are that the restaurant did not offer a good selection for the breakfast which is supposed to come with the reservation, their “Americano” option was horrible and the eggs and bacon were undercooked. To add on to that the A/C didn’t work at restaurant, which is why we preferred spend the extra money to eat somewhere else. Other than that, we had an okay stay.

I stayed at Hotel Getsemaní Cartagena from July 17 to 20, and everything was absolutely awesome. From check-in to check-out, the staff was friendly, welcoming, and always ready to help. The room was clean, comfortable, and had everything I needed. The rooftop pool and views were a great bonus, and the breakfast each morning was fresh and delicious. The location is perfect—close enough to walk to the Walled City and local spots, but still peaceful. I truly enjoyed my stay and will definitely return one day. Thank you for a great experience!

I stayed at Hotel Getsemaní Cartagena from July 17 to 20, and everything was absolutely awesome. From check-in to check-out, the staff was friendly, welcoming, and always ready to help. The room was clean, comfortable, and had everything I needed. The rooftop pool and views were a great bonus, and the breakfast each morning was fresh and delicious. The location is perfect—close enough to walk to the Walled City and local spots, but still peaceful. I truly enjoyed my stay and will definitely return one day. Thank you for a great experience!

Our stay at this hotel was fantastic. A beautiful old colonial building and now magnificent hotel. Quiet and calm in a busy town. All the staff were friendly and helpful, especially Narem and another young lady whose name I can’t recall. If we return to Cartagena we will definitely stay at the hotel Capellán.

Everyone was so friendly and accommodating. I loved the staff and food. 10/10 stars!!! Also the room was so beautiful. !!!!

We had such an amazing stay at Hotel Capellán in Cartagena! We booked the suite and it was absolutely beautiful super clean, spacious, and felt like a true luxury escape. The front desk and staff were incredibly professional and attentive from start to finish. Breakfast (included!) was delicious and fresh, and we also ordered dinner through room service which was just chef’s kiss. Everything exceeded our expectations and we’re so glad we chose to stay here. Highly recommend if you’re coming to Cartagena and want a peaceful, high-end experience!

The hotel has a most kind, helpful and attentive staff across the board from reception to housekeeping. Beautifully decorated and well maintained, the hotel is very clean. Despite the central location it is quiet thanks to the internal courtyard. Excellent spa with experienced therapist. Walking distance from many sights and surrounded by great restaurants. The breakfast was a highlight to start every day. The hotel reception was very helpful in arranging various activities and providing recommendations.

No gym at the hotel, but there is a full gym in a mall a 10min walk away.

We absolutely loved our stay at Hotel Capellan! Our room was beautiful and had all the comforts you’d expect from a top-tier hotel. The service was exceptional, every staff member we interacted with was friendly, attentive, and professional. We also really enjoyed the food at the restaurant; everything was fresh and delicious! Our favorite part of the hotel was definitely the rooftop pool and rooftop seating area to watch the sunset.

Absolutely beautiful and top tier customer services and cleanliness. Rooms and aesthetic were beautiful.

We absolutely loved the Capellan. It's very well located in the heart of Getsemani. Staff is 100, absolutely helpfully, attentive, treated us with extreme care. Restaurant was a big plus, with chef quality food, beautiful and delicious plates. The room was large and comfortable, one of the best showers we've ever used. Beds were super comfortable, good streaming options on the TV. Concierge service was really helpful and we regretted not relying more on it. Perfect experience, will definitely stay again every time we're back in cartagena

Wonderful oasis in the middle of busy Getsemani area. Very nice ambiance rooms were very spacious and the bathrooms nicely designed overall. Though wish there were more hooks to hang things. I would recommend to couples or families looking for a quiet and peaceful stay. Customer service was amazing. Very accommodating.

Awesome find!!! Beautiful hotel in the heart of Getsemani - location was central and unbeatable. We were able to easily get everywhere we wanted to go and the staff were great. The pool and terrace were relaxing and there was plenty to enjoy around the property

We had a great experience at the Hotel Capellan de Getsemani—the staff was lovely, and the pool was very serene. We spent most of our days at the pool, and at this time of year, we were usually the only ones there. During our stay, the staff was amazing and catered to our every need. Despite our limited Spanish, they were polite and friendly all week. We got one of the jacuzzi rooms, and as mentioned in other reviews, it was very loud (it faces an open-air club across the street). The staff kindly offered to switch us, but we liked being on the top floor near the pool, so we stayed put. It was loud every night, but we had white noise and earplugs, so we made it work. If I were to book again, I'd go for a suite on the second floor instead. The room itself was lovely, and the daily cleaning was excellent. We went through a lot of towels, so it was a relief to always have a new stack waiting for us! I booked a 90-minute massage in the outdoor spa area—I would definitely recommend that. Nichole was amazing, and at about $100 USD, I wish I'd gotten one every day. The area is covered, and a huge rainstorm was the perfect sound bath during my treatment. The hotel's location is its real selling point, and I would 10/10 recommend it and stay here again!

The hotel was amazing! Great location, only like a 5 minute walk from the Walled City. Beautiful room, very clean. I stayed in the suite. The only suggestion is for the bed to be moved farther from the wall to expose the wall outlets. I was searching for a place to charge my phone and watch for a moment. Great service and very hospitable people. Augusto was very knowledgeable and helpful with restaurant reservations, as well as tour reservations. Waitresses at the restaurant were very kind. I’d definitely stay here again.

Amazing hotel! Has a lemony scent throughout the hotel which is nice - stayed in Suite which is spacious. Had some mosquitos from the humidity but they sprayed the room down with some bug spray on request which helped. included breakfast is delicious with eggs, fruit plate, and bread basket. Great bathroom products such as for shampoos and body wash. Staff was incredibly nice, and helpful. Always available if needed. Definitely would return again. Area is quiet at night, maybe some noise from passerby but not a problem for me. Did a massage at the Spa, affordable and amazing experience on the outdoor shaded terrace and relaxing. Good wall AC in the room - keeping room perfect for the hot weather. Everyone was attentive to your needs!

Beautiful property in an excellent location, but disappointing service. The hotel boasts a well-maintained property in a convenient, central neighborhood of Cartagena. However, for a $250/night rate, the limited breakfast menu was underwhelming. Most disappointing was being charged extra for water at breakfast without prior notice. These small but significant service gaps detracted from what could have been an exceptional experience. While the setting was lovely, these unexpected nickel-and-diming practices felt inappropriate for a hotel in this price range.

The 1st night AC was kind of low on freon but it was fixed right away.

The hotel was beautiful. The green plants and trees made the hotel feel like paradise. The staff were very professional and friendly. Special thanks to Karen, Naren, Lis, and Isaac. They made the stay more enjoyable. Breakfast was exceptionally good. The room was very comfortable and the amenities were excellent. The pool area was very nice.

The inside and outside of the property are beautiful. Loved the room and the breakfast at the restaurant. The staff were friendly and helpful with recommendations. The location is very convenient.

Nothing we didn’t like.

Lovely staff and super comfortable room. The shower is lovely. The breakfast that is included each day is delicious. We also enjoyed the pool. The location is fantastic - can walk to everything yet the hotel is quiet. I highly recommend this hotel.

I think Hotel de Capellan is a hidden gem! Perfect location in Getsemani for dining, sightseeing and nightlife. The hotel has a very e rooftop are that was not busy during our stay. Loved having that place to relax and enjoy some down time. Staff is amazing and the hotel is in pristine condition. Loved our room, it was a suite upgrade due to being a Preferred Hotels member. Excellent amenities that included breakfast each day. Lovely hotel and great food too. One suggestion...latte and cappuccino were not hot. The room service was excellent but coffee was cold again. This is an easy fix, I suggest small carafes for the coffee service. Keeps coffee hot and customers happy. I highly recommend this hotel.

We stayed at Hotel Capellán de Getsemaní this week, and it completely exceeded my expectations—especially as someone who struggles with hotel anxiety. From the moment we arrived, everything was amazing. First and foremost, the cleanliness was impeccable. The room, the building, and the pool were all spotless and well maintained. Housed in a historic building, the hotel had the charm and warmth of visiting a close friend’s beautiful home. The customer service was exceptional. Our flight was delayed over three hours, and we didn’t arrive until close to midnight. Thankfully, the hotel-arranged transportation waited for us without issue, and check-in was quick and effortless. I’ve noticed some reviews mentioning frustration with the language barrier. Just a note—Cartagena is a Spanish-speaking city, so it’s helpful to know some basic Spanish. I’m not fluent, but I managed just fine with a mix of Spanish and smiles! Our room was a spacious double with two beds—extremely comfortable. The shower was easily one of the best I’ve ever experienced in a hotel (and I travel often). Thoughtful touches like fresh flowers and bedtime cookies made the stay even more special. We stayed on the second floor, away from street noise, and located just under the pool area. During the day, we could hear some music from above, but it was never disruptive—especially since we were usually out exploring. I did spend one afternoon relaxing by the pool. It’s small, but quiet and intimate—we had it all to ourselves, which made it perfect. The on-site restaurant, Clero, was incredible. The complimentary breakfast offered a wide variety—fresh fruit, eggs, pancakes, and delicious bread—just let the staff know what you’d like. We also tried the ceviche (so fresh), the empanadas (top-notch), and the ice cream (absolutely heavenly). Location-wise, the hotel is just steps from the entrance to the Getsemaní neighborhood, and we walked to almost every attraction, tour pickup, and restaurant. It’s truly an ideal base for exploring Cartagena. I absolutely loved this hotel and would recommend it without hesitation. It made our visit to Cartagena feel both relaxing and memorable. I would definitely stay here again!

The hotel was absolutely stunning with lovely staff who do everything they can to help you during your stay. The rooms are spacious and all amenities carefully thought out. The location is fantastic for exploring getesemani and the old town, everything is less than 10 mins walk. The hotel itself is a beautiful oasis in the middle of a busy part of the city where you can escape and relax by the pool or on the rooftop. The 15mins complimentary massages were also a lovely bonus.

The breakfast was great but it would have been nice to have a few more options included with the room cost. Everything else was absolutely fantastic.

I very much enjoyed my stay here. The staff are excellent. The management was excellent and a shout out to Liz working the breakfast service. She was a pleasure to start off my mornings. I would also like to give thanks to the Bellman. I can't remember his name. I do remember it started with an N.... so please respond if you know his name because he made my trip enjoyable as well.

Amazing stay. Couldn’t recommend more. Service and accommodations were excellent. The massages were really wonderful and the whole hotel interior was beautiful. Gave us a great experience. If we return to the city, we will stay here again

This was such an amazing stay. The staff was so helpful, attentive, and nice. The hotel was clean, gorgeous and we would love to come back to Cartegena. 10/10 we highly recommend. Naren and Tatiana were amazing, the entire bar and kitchen staff were also so great.

10/10 Hotel. The staff is super friendly and care to anything and everything you need. Centrally located to a lot of site seeing. Security is polite and attentive. Resturant has great food for breakfast, lunch and dinner. Would come back again and again. Thank you Narem and Karem!!!!!

The room is beautiful and very clean

Not soundproof and can hear other rooms Front desk is terrible. We asked for early check in, they said check in was at 3 and they couldn't do earlier. Then they didn't get our room ready until 4pm, so we were waiting from 2pm to 4pm to get our room. Tried contacting over messages and over calling and could never get anyone to tell us if we could have early check in Asked front desk to book a taxi to the airport, and they never confirmed so we just booked ourselves. Front desk is just rude and not trying to help. It's a shame because the hotel is beautiful, and the doorman and cleaners are nice, but would not return due to front desk staff

Great rooms and great atmosphere

Breakfast is very average for such a great hotel

This property was perfect . You can’t beat the location . Everything within a 10-15 walk . The rooms are huge ! And had amenity.. ( blower, robes, slippers, iron , complimentary water and cookies and great soaps . ) The staff was extremely attentive and friendly. The lighting in the room Is very dim . But bathroom light is sufficient for makeup application. And breakfast was great ! Book it !! It’s worth it !

This property was amazing! Centrally located and staff super attentive!! Greasiest was amazing!!! Also, hotel bar one of the best lulo margaritas I’ve ever had!!! Made from scratch! I travel the world! So that’s saying ALOT! Hotel also, coke around to give guest nightly sweets and complimentary water… nice touch!

Property was excellent!

We loved the attentive staff and the property was so warm. The cleanliness and the kindness of people was truly inspiring. We loved our stay.

I would not stay anywhere else

Very nice property in the centre of town.