Hampton Inn & Suites by Hilton Mission Viejo Laguna San Juan Capistrano

Central for our needs Clean Staff great

Nothing

Clean & great location

Very clean. Very nice check in. Very accommodating. Love coffee all day long

The breakfast was good at the. Coffee was watered down

La tranquilidad del hotel. Pese a estar cerca de un freeway es muy silencioso y todo el hotel mantiene un ambiente de armonia.

The facility is clean and beautiful. I think the rooms are very sound proof because there was a team of teenagers and we didn't hear any noise from the next room.

I think it could be a bit less expensive for one night stays. Senior citizens coming for a reunion and staying overnight aren't going to be using any of the the extra amenities. So maybe a discount is in order.

I was charged for a room for $504. and the price was increased to $732. for 2 people to share the room. I have never been charged extra for a 2 person room where price was changed for the second person in the booking of 2 double beds. This is bate and switch advertising.

フロントの方々がフレンドリーで部屋も綺麗で快適でした。近くに飲食店もあり、ホテルのプールサイドで落ち着いた時間も過ごせて素敵な出張になりました。

シャワーの水量が弱いところだけが残念でした。

It was convenient and nice hotel

The breakfast was mostly carbs , but the coffe was good

Close to I-5

NA

no smart tv and wifi is super weak , hard to work from

Location, cleanliness

Price!

Staff was very nice. Hotel was convenient to the freeway.

die Lage, unsere Suite, nettes Personal, gutes Frühstück

Wir hatten diesmal ein Zimmer gegenüber vom Housekeeping Raum - bei jedem Betreten oder Verlassen dieses Raumes knallte die Tür extrem laut zu und das leider schon ab sehr früh morgens🙁 Wäre schon schön, wenn man - für alle weiteren Gäste - dafür eine Lösung findet, dass sie leise schließt👍

It was all very nice.

We were amazed on how big the room was.

Very good hotel. Staff are very nice. Breakfast was good. I liked it that there was enough car park space. Also the location was good.

I think the carpet in our room needed a good steam clean :)

Nice room, comfy beds, clean. Breakfasts are good. Plenty of free parking.

Air con a little noisy. Pool area is quite small.

Doors are so loud and kept us up in the night and early morning. Beds are too firm. Staff was great though.

Immer wieder alles!

Large room

Yes the property was very nice, the rooms and accommodations much better than expected.

Nothing

The room was spacious and the bed and pillows were comfortable. Breakfast was great and the staff was very friendly. The fitness center was very clean. We would definitely stay here again.

Everything was great.

Loved the location and staff very friendly. One of the cleanest Hamptons we've been to

There was no safe in our room.

The location, staff, and breakfast

This was a nice find, close enough to where we needed to be, easily reachable as it is right next to the freeway. The free breakfast was a perk, but the breakfast area was pretty crowded and the choices were a bit limited.

We received a room right next to the pool area. It was loud during the daytime (which we accepted, since we left soon after for a dinner reception). However, before 7 am the background music came on and we didn't like to be woken by this "alarm clock".

Our party woke up with bug bites, one of which is large enough to be the size of a golf ball. We spent the next day miserable which was supposed to be a celebration.

Location

Our room had moths in it, we didn't know where they were coming from as we had no windows and no doors besides the one that we enter and exit.

Clean, quiet, easy access to freeway, close to hospital, shopping, beach

Nothing we didn’t like. It was perfect!

It was fine

The hotel public area and room are clean. The location is very deal since it is easy access to highway.

There is no spare toilet paper in the room.

My husband and I stayed at the Hampton Inn, room 142 for two nights (Sunday and Monday over a holiday weekend). We were very pleased with our stay. There were two large groups at the hotel at this time and even though they were gathered in the pool area, they dispersed by 10:00 pm when the pool closes and from then on it was a peaceful evening. Before then, it was busy but didn't disturb us. The grounds has a large lobby/seating area for relaxing. One end of this area doubles as the dining room for the complimentary breakfast. There is also a couple of computers in the business center, a laundry, ice machines and entrance to the pool/hot tub/outdoor seating on the first floor. The outdoor area is lovely, with a pool, a hot tub with a waterfall feature and a gas fireplace feature with comfy seating. Our room was on the first floor. It overlooked a section of the outdoor pool space. We had two queen beds, a TV, refrigerator, and bathroom. The beds were comfortable. The bathroom had lots of counter space, a sink, toilet and bathtub. This location has easy access to the highway and good choices for dining nearby. Everything was clean and well maintained. We thought we got excellent value for the price we paid and would definitely stay again.

Great location to visit family and friends near by. Also loved walking the beach in Laguna Niguel.

Hotel room is so clean and we'll equipped

Probably more protein servings

the waffle was good..the coffee was the best.

the oatmeal was cold and watery. the scrambled eggs were cold and watery..

Great customer service

Nothing, everything was great

The ambiance, nice pool, hot tub and workout gym. Friendly staff, clean room, comfortable bed and it was quiet dispute being full. The breakfast was exceptional. I highly recommend and would stay there again.

0

Breakfast was lovely and the bathroom was nice. The location is great for the price to be near the beach. I also appreciated a washer and dryer on site.

There was just older wall paper that had water stains and carpets that needed to be vacuumed. The staff was lovely, but I feel there could be some upgrades that would make quite a difference. Like hardwood floors in the bedroom

Convenient location away from freeway noise, plenty of convenient free parking, 24/7 staffed front desk/really nice breakfasts and comfortable large dining room, extremely clean, great helpful staff service. Gym, computers and printer, pool. Older facility with tasteful upgrades.

The place has been updated in important ways, but the in room HVAC system and the television service are lagging. The room fan/heating/cooling unit was slightly noisy and constantly on with no way to turn off. The room TV had very limited DTV/cable channels, mostly sports, and no smart features or streaming services capabilities.

Close to fwy

It was very clean. Breakfast was very good. Very polite staff members.

They were cleaning the floor middle of they it was very slippery and my daughter fell down.

Comfortable bed, big room, quiet space.

Please cant you get real cutlery to eat with? It wouldn't be much to wash. The coffee was horrible and it would be nice to drink from a ceramic cup.

I would like a little more variety. The scrambled eggs were good.

It’s always clean and the staff are great. The amenities were available to us and we always have an amazing time staying here.

Nothing.

Located close to the highway, this was a good choice. Check-in was easy by the friendly staff. The hotel has two lifts, one of which seemed slower than the other, both rather tattered inside, unfortunately. The room was a good size. The bed was comfortable and had nightstands with power outlets on both side--perfect for two people to charge devices at bedside. There was a mini fridge, coffeemaker, microwave, iron, and ironing board. The bathroom had a large shower (only). The shower water pressure was great! The bathroom sink water never got hot, unfortunately. There was ample counter space, and it was nice to see plenty of towels. The WiFi was strong. The hotel has lots of free, open-air parking. I would stay here again if I'm ever in the area.

Convenience for what I had to do

The breakfast wasn't that great

Everyone was very nice, the rooms were clean and the staff was great

I didn’t like the deposit each time, we had to extend our stay by a day due to flight delay. And I had to do another deposit.

Very good breakfast

Noisy a/c unit makes it hard to sleep, bathroom tub needs plumbing attention

A wonderful stay, I will stay again 🙏

The lobby staff and breakfast attendants were thoughtful and very helpful. The rooms were spacious, clean and comfortable. The rooms were always cleaned by the maids, clean towels provided daily, beds made and they never knocked on the door if the 'Do Not Disturb' sign was hanging on the door. A definite plus for me! Overall, an excellent stay!

N/A

Yes

I always go for a hotel with a pool and if there's a hot tub, even better! The Hampton Inn and Suites Mission Viejo delivered, and I got my fix. Also the breakfast provided each day is always a plus. As for the hotel room, it was quite nice! Very spacious with a separate living room, kitchenette, and bed. The bed was not so comfortable. The pillows were firm and nice for sitting up, but not so much during slumber. There was a screw on the floor, which could have been bad, but I found it before one of us stepped on it. There was a nice restaurant next door, a nice dive bar and convenient store as well. And perfect for a short walk before bed. The only real bummer was that they did not allow us to have extended checkout because we weren't members of the honors program. They didn't do much to promote the program, but it was pretty demeaning for them to just say "sorry you're not a member, we can't allow it."

Close proximity to Arroyo golf club. Clean rooms, comfy beds, nice pool view, and decent breakfast with hot food served. Staff were not particularly friendly, but decent. Check-in was easy, checkout even easier. I’d stay again.

Me & my family enjoyed our stay. We would definitely stay at this hotel again :)

Every thing was great, close to the freeway. Not much around there. There were mostly car dealerships. Not a walkable area

They don't charge for parking!

location of hotel was close to the highway which made getting to my destination convenient. Clean and spacious rooms.