Hotel Royal Marshal

One of the best and clean Hotel in Cairo.

Not bad

The hotel was not at all transparent about the price. Booking shares the responsability in this regard. I was chargers more than than 25% of the initial price.

It was spacious and clean

The beach on the swimming pool

The housekeeping staff is amazing

Nothing really. All went well.

مسؤول الاستقبال ابراهيم الله يعطي الصحة والعافية، قمة في الأخلاق، فندق يستحق 5 نجوم. تعامل و رقي و بسعر اقتصادي.

Helpful staff,clean nice spacious rooms. Location is far from attractions and definately need transport, supermarket is next door.

Distance to attractions

Food and Rooms

Nothing

Very excellent Environment and Good staff

Very excellent Environment

الفندق قديم والمكيف قديم كل شي قديم بس يمشي الحال

الرائحه والتدخين داخل مكتب الاستقبال

كل حاجة حلوة

لا يوجد سجادة للصلاة

Everything

The staff was v kind and helping

Really great stay. The staff was helpful, kind, and professional. The rooms were excellent. We reserved 4 rooms and every room was comfortable, clean and beds were great. Breakfast was a pleasant surprise with variety and plenty to choose from. The location was great for catching Ubers to downtown and Korba area where we did a lot of walking.

no real good restaurants in walking distance. had to walk 20 minutes the nearest good restaurant. we ended up taking Ubers everywhere which was fine because they are so cheap.

تعاون الاستقبال سرعة الدخول كوفي اللوبي البوفيه وجميع طاقم العمل تم حجز السويت الفاخر ( الجناح العائلي ) تكيف رائع خدمات نظافه ممتازه امانه واحترام وتعاون شكرا من القلب لجميع الموظفين ❤️

لا يوجد

قديم ردي مافي تعاون

قديم ردي مافي تعاون

فندق رويال مارشال فندق يوازى فنادق شرم والغردقه فى مفهوم السياحة وهو فندق ممتاز جدا

لا يوجد

I liked everything about the place and she was able to get my job done too.

Location

Quite

On the main route, easier access to where I had to visit

Bidet / toilet shower in my washroom was broken. Washroom door was worn out and could do with replacement Place was clean but feel like it needs an upgrade as price doesn’t match the current room conditions

The room was clean. Air condition is good.

الافطار كان سئ جدًا جدًا نزلت الساعة 10 انا وصاحبتي نفطر.. جات تجرب مكنة القهوة لقيت القهوة لونها فاتح جدًا كانها ماية.. جيت احط لبن في الكباية لقيته فاتح جدًا.. قولت للشاب اللي واقف قالي انه المكنة دي بايظة اروح للمكنة التانية.. جيت اروح لقيت المكنة متشال منها الفيشة.. رجعتله لقيت بنوتة من العاملات بتعملي اللبن بنفسها.. تحط الكباية تنزل جزء لبن واول ما تبدأ تنزل ماية تشيلها وهكذا.. طبعا انا اتقرفت جدًا من المنظر ومشيت وروحت اكلم الريسيبشن وطلبت جزء refund من المبلغ لكنهم قالولي ده اوبشن غير متاح ولكن مدير المطعم هيكلمني.. المدير كلمني وقالي انه الماكينات بتتصلح من خلال نستلة فده مش من عندهم.. قولتله صح بس لما يكون عندي ماكينتين وواحدة مقفولة والتانية بتنزل ماية يبقى في غلط في ال operation وهو فعلًا أكدلي ده.. سألني عن باقي الاكل قولتله انا مجربتش بصراحة لان انا اتقرفت من المنظر.. قالي حضرتك تحبي ايه قولتله refund لجزء من المبلغ لاني مستفدتش بخدمة الافطار.. قالي ده مش تبعي ده تبع ال reception هتواصل معاهم وطبعًا محدش تواصل معاهم ومخدتش أي refund.

وصلت مبكر الساعة 5 فجرا لم يكن هناك غرفة متاحة وعندما اتيحت الغرفة ورفضت دفع يوم كامل اضافي استقبلوني ساعتين مبكر مجانا. وكانت هذه اللفتة الوحيدة الجيدة في كل زيارتي.

1- الغرفة غير نظيفة، الفراش غير نظيف، وثاني يوم عندما طلبت من الموظفة تنظيف كوب استخدمته مسبقا قامت بشطفه سريعا بالحمام!! 2-لم يعجبني الافطار الطعام لا يؤكل والخبز جاف جدا وبعض الاصناف موجوده منذ اليوم السابق. 3- عندما طلبت من موظفات الرسبشن تغيير غرفتي باول يوم عندما وجدتها قذرة، قالو لي ان انتظر وبعد مرور اكثر من 3 ساعات سألت خدمة الغرف وقالت سنظفها على الفور، وبعدها بنصف ساعة أتى رجل غريب المظهر غير معروف الوظيفة ولا يرتدي زي رسمي وقال لي الغرفة محجوزة وغير مسموح لي بالانتقال. 4- ممنوع توصيل الدلفري الى الغرفة ولكن عندما طلبت ذلك من موظف الريسبشن بسبب تعبي وعدم قدرتي على النزول وافق الموظف، وعندما وصل الكابتن لم يقبل موظف الامن دخول الرجل وعندما اعترضت ارسلوه مع الموظف اخدت الطعام وحاسبت واغلقت الباب بعدها سمعت الموظف بالصراخ والسباب وعندما فتحت الباب سألت ماذا هناك قال لي ( اذهبي الي بلادك) وقام بسبي وشتمي والبصاق علي مما جعلني خائفة جدا فاغلقت الباب وحاولت الاتصال بالمدير وبالشرطه السياحية. I had a very disappointing experience during my stay. The room and bed linens were not clean, and basic hygiene standards were not met. Additionally, the breakfast quality was poor, with dry bread and items that did not appear fresh. When I requested a room change on the first day due to cleanliness issues, I was asked to wait for several hours without a clear resolution. Later, an unidentified individual, not in uniform, informed me that I could not change rooms, which was concerning. Furthermore, although I was initially permitted by reception to receive a food delivery due to feeling unwell, the situation was mishandled by security staff. The incident escalated to verbal abuse, including discriminatory remarks, which made me feel unsafe. I was forced to contact the management and consider reporting the matter to the tourist police. Overall, the service was unacceptable, and I did not feel safe or respected during my stay.

Clean and friendly staff

Smoking is everywhere

Closer to airport, Great beds and shower. Staff very helpful. Great breakfast.

Each room did not have enough towels.

Nur die Location

Alles war furchtbar schlecht.niemals wieder

قريب من الجامعة فقط

لاشئ

موقع الفندق

أشكر كل الموظفين وبالأخص مريم 🤙🏻🌟🌟🌟أحجز الاوتيل كل مره بسببها وتعاملها الكويس جداً

Located not far from the airport, the hotel presents itself well, having been renovated some years ago. Everything works properly; the only drawback is that the rooms can be a bit noisy, as the building is close to a major traffic artery. However, with the windows closed, we slept well nonetheless.

The staff did not meet expectations, especially in the rather confused organization of a taxi to the airport the following morning.

Location

Several people smoke at the lobby and coffee shop, even though the area is small. The TV is too small and has limited channels.

MIła obsługa, w lobby można zamówić posiłki z hotelowej restauracji, niedaleko sklep spożywczy Metro. Pokoje utrzymywane w czystości.

wybór potraw na śniadanie mógłby być większy

The price was moderate. I was able to get complimentary breakfast delivered to my room.

The swimming pool did not look safe: no information on depth, the ladder was shaky and there was no life guard. The toilet did not flush properly and the electricity became faulty on the last night so I could not charge my phone.

No rooms available

Staff are good

l'emplacement

Les gens qui fument dans le Hall d'entrée jour et nuit , pas de conciergerie , serviettes salles et déchirés

The breakfast staff, Bellboy and room cleaning staff was really friendly. Although you cannot drink the tap water, they do provide you with water for your room. Bedding and pillows comfortable.

If you cannot speak Arabic, its difficult to communicate with the people at reception. As their English is quite poor. There is some additional fee that gets charged once you confirm the booking - not sure if its a local tax or what but it increased the price per night considerably. The accomodation is poor value for money. The pool area is closed, which is the main reason why I booked it. They do not change the bed sheets daily. The hairdryer does not work in the bathroom. The bathroom doesn't have the option to change to shower, only hand held tap. The breakfast selection is really poor for the price, nothing like the pictures. They did not replace toilet paper the 2nd day, ran out of toilet paper and when I asked for toilet paper they brought me tissues. They did not tell me where the breakfast area was when I checked in, when I went downstairs to the restaurant area the first day, Noone mentioned anything about the breakfast being on the first floor, when I asked for a coffee and said it's on my room. They happily took my room number. I waited for breakfast menu but then ran out of time and left, but when I wanted to check out she told me that I have to pay for the coffee on the ground floor. I would think coffee would be included in breakfast. But nevertheless, she explained it was 2 separate areas. I do however think, they could have told me that when I checked in. TV only has 2 English channels 1 movie and 1 news. If you bring USA $ make sure there are absolutely no marks or scratches on your notes. I tried to book extra night but they refused it because of a tear of 1mm in a $50 note.

الفندق جميل والنظافه ممتازه .والاقامه فيه مريحة جدا ومستوى الخصوصية عالي جدا وكادر الفندق لطيف ومتعاون

موقع فندق ... اسلوب رائع لدى موظفين

التدخين في الرسبشن ... خصوصا رسبشن صغير ... رائحه ودخان سكائر مزعج وغير مرغوب

Location is good. The supply of basics like soap and towels is inadequate. Some of the staff have no concept of how to serve customers.

Very good

Very good

The Royal Marshall has been a massive surprise and for the price eating in just like going out, which I did. The staff were always polite and helpful during our stay, plus if you need anything late at night, like we did as no luggage, rang around and got us up and running. Is situated in a good central point for our trips and after our week here can only highly recommend Also has great WiFi, can a bit congested in the rooms in the evenings but I found normal at most hotels I’ve stayed Thank you all and we will be back ❤️

Not woman friendly

Great place for our needs

It is a Nice hotel, great staff, clean room, and close to city center.

Comparing to the price the hotel is good

It was good The room is too small I booked king size bed I got tow beds I did not leave kevit

Staff are smoking in the reception area

Staff are smoking in reception - !!! Which is making the area very bad — rod staff- room service ok

great place to stay

good place to stay

Bad service

No good hot

Breakfast very bad

Property good customer service is very good people are so kind and friendly Dining area needs some renovations

Aged and worn out property. I was not given the double bed I booked for but a room with 2 beds. My wife and I slept on 2 different beds which is fine but not what I requested and paid for. Difficulty finding my reservation. Staff not that helpful in some cases. I would not stay there again.

Clean and quiet hotel.

The reception a lounge area was nice, but the rooms were dirty and run down.

It's an old building. There was construction banging sound early in the morning that we didn't know about. Staff wasn't very welcoming at the reception desk.