Poco Cielo Hotel vs Similar Hotels

Rooms were described as themed and comfortable, but some reported cleanliness issues.

Multiple complaints: outdated rooms, uncomfortable/old beds, noisy wooden bases, lack of AC in some rooms, scorched outlets and general need for renovation and maintenance, plus showers needing improvement.

Very comfortable with everything needed for a relaxing stay.

Guests reported issues with missing amenities and rooms not meeting expectations compared to pictures.

Several reviews noted issues with cleanliness and strong odors in rooms.

Pools, jacuzzis and public areas frequently described as very clean; some guests reported odors or older rooms that felt less well-maintained.

The property was very clean and well appointed.

Mixed sentiment; some guests noted cleanliness issues with cockroaches in the room.

Guests appreciated the oceanfront location and beautiful views.

Consistently strong: ocean views, good positioning and easy (albeit small) beach access are frequent positives mentioned by guests.

Great ocean views and close proximity to restaurants.

Multiple reviews praised the hotel's convenient location near the beach and restaurants.

Multiple reviews praised the helpful and friendly staff.

Front-desk and many staff praised as helpful and wonderful, but multiple reports of unfriendly/slow waiter service at night and one instance of staff annoyance about a fan request; issues with unexpected pet/checkout charges.

Staff were very nice and responsive, ensuring a comforting experience.

Generally friendly staff, but some guests reported rudeness and poor service regarding requests.

The restaurant received high praise for its food quality.

Positive mentions of a delicious included breakfast, large chips and salsa, great margaritas and a pleasant bar atmosphere; negatives include limited dinner hours and inconsistent waiter friendliness in the evenings.

Nearby good restaurants mentioned.

Breakfast received negative feedback and was not what was promised.

Basic amenities are available, although some guests wished for more, such as air conditioning.

Very positive: two large heated pools, clean jacuzzis, palapa service, weekend bar/karaoke and included breakfast are frequently praised; spa exists but is noted as expensive and the 'infinity' pool not truly infinite; no in-room safe reported.

Facilities including pool and jacuzzi made for a great experience.

Guests expressed dissatisfaction with the pool cleanliness and breakfast quality.

The price was considered reasonable for the location and services offered.

Generally good value for the stay (breakfast included, reasonably priced drinks and strong margaritas), though unexpected deposits/fees and high spa prices reduce perceived value for some guests.

Reasonable value considering the cleanliness and comfort.

Mixed feelings on value; some expected more from the amenities and service for the price.