Cuttle Bridge Inn Hotel

The bathroom fittings were old and rusty, the shower head dripped and the water leaked onto the bathroom floor. The tv remote was broken and I gave up with it in the end. The floorboards creaked and the walls are thin. Only 3 hangers provided. Towels were clean. Breakfast was poor, some grey watery scrambled eggs, 1 manky fried egg left, watery mushrooms and fatty bacon. Toast was good though.coffee was instant coffee, no filter coffee.

Great definitely will re book again!

ok but not something we would be booking again for our trainers as an overnight venue. Caters mainly for construction workers.

Really surprised by the hotel when I arrived the lovely setting next to the canal, nice bar restaurant. Rooms are adequate for a business stay. Bed was slightly form for my liking but that is personal preference. Would stay again when in town for business

It was a shame but the mattresses were not good and one was very lumpy

Hotel in need of a cosmetic update. Rooms are shabby. Bed was very uncomfortable with a mattress so thin it may as well not have been there

Very clean and lovely large room. Nice views overlooking the canal. Pretty quiet considering the proximity of the main road. Entering the Shower was a faff as the door didn't open wide enough and kept falling off it's rails. Food service and quality left a little to be desired. Not cooked very well and want asked if everything was OK with our meal and Not offered a dessert menu when sent main course back...?? Would recommend staying but will eat elsewhere if we stay again..?

The location worked well for us as a group of friends visiting family. We arrived and dropped bags and room looked basic but ok and didn’t spend any time in the room. We got back approx 10.30pm and then early hours heard a constant loud drip coming from the bathroom which we presumed was a tap. On closer inspection realised both the ceiling and floor were soaking wet so maybe the room above has a bathroom leak? Early morning tried to make a drink no milk so visited the restaurant area to get some and mentioned to the manageress that we’d had a bad night and were they aware of bathroom problems above us which she said not and we should of come out of room and told night porter but we wouldn’t of moved by that time anyway. Apart from the flood the shower had a lot of mould inside so not useable and then in daylight we could also see how dirty and neglected the rest of the room was too. On check out we explained we were not happy to pay full price for the sub standard room and we were told that it was only the GM who could make that decision and I left my number for when he came on duty later which as yet no call. We’ve stayed before and not had a problem so it’s sad to see it so neglected and we won’t book again

Staff were lovely and bar restaurant was great. The room however was awful. Room located on the busy corridor but could hear every person walking by on creaky floorboards and slamming doors like they were in the same room also same for noise outside the property in the beer garden which kept us awake and hard to fall to sleep. Room not very clean either / stained towels given. Bed we’re ok not very comfortable.

The food is amazing and the staff are very friendly, however the rooms are looking a little tired and could do with an update/refresh

The bed was broken and stained, bedroom walls were damaged. Service wasn’t the best either with miserable staff.

The hotel was pleasant and the checkin staff were nice. I was charged £10 to park overnight which I hadn't spotted when i booked. The room was fairly basic, but clean. I was staying for work and so needed to sit at the desk all evening however the seat was a solid wood stool so i had to use a pillow to make this usable. I ate in the restaurant in the evening and gad a very nice meal. I paid extra for the breakfast and it looked ok, however it was cold. The only coffee was podwered instant coffee sachets, so I paid £14 for a small yoghurt and glass of orange juice!!

Staff member at check in was miserable and rude. Would rather stand outside smoking than check in a guest. Same member of staff there again in the morning. Was miserable then as well.

Our access card to room only works sometimes, we had to wait for ever to get checked in. The accommodation staff were more interested in pouring beer than assisting us with checking in

I requested to change to a room on the other side of the building away from the street due to extreme traffic noise. Rooms are very basic and in need of updating. Mattresses are very inexpensive and old. I was very surprised to find out that there was a 10 pound per night parking fee. Full English breakfast the next morning was very good. Book at the time of check-in for a discounted rate.

The entrance and communal facilities down stairs were fine. Clearly the upkeep of this hotel has been focussed on the restaurant bar and function area. It looks refurbished. Comparing this to the rooms and corridors to where you sleep is another world. The room has insects on the window sill, a big squashed spider on the wall, tattered fittings and furnishings, shoddy and ugly fix to the architrave mould across bathroom tiles, dusty, rusty old and horrible. This place needs a hand. No hairdryer and no spare loo roll, just a half one left from previous. Care has not been put into the rooms, despite desperate need for renovation it starts with doing your best for customers and this was disappointing. If you didn’t go near the rooms i’m sure you’d have a nice time. An additional shame was the extra fee for fresh coffee, i’d have been happy with filter but only available in breakfast charge was instant.

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Great food and drinks Rooms could do with updates No Aircon No decent coffee at breakfast

The staff were really kind and helpful! Lots of great banter and comfy sleep. The food and beer were the bomb diggity as well.

A private party was on with the disco music and all the guests outside our ground floor bedroom window shouting and singing till 01.30 . Wall paper peeling off bedroom wall, stains up wall from liquids thrown up wall. Large stains on bathroom ceiling from a previous leak, curtains hanging off the rails unable to close properly, not good with party on outside the window, although coffee/tea supplied, no saucers supplied for the cups and no teaspoons to stir the drinks. Not informed that it was £10 to park the car for the night in the pub car park until we arrived and parked the car there and checked in

Room was very outdated and the bed was horrendous Staff friendly enough, the owners need to invest in their business

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so parking to start £10 as i booked thru hotels.com free if i had booked direct with the hotel ??? why ??? no air con ! no fans available! advised to open my window ?? next to a busy duel carriage way ? noise all night i don't think so bathroom shower difficult to operate as very stiff controls silicon coming away from joints rusty mountings for shelf toilet roll holder broken and 2 rolls shoved on bracket to cover it up over all needs a dam good refreshment cutlery covered in cobwebs on tables outside and dirty fork in the pot sauce sachets stuck together yuck

Bed was fair, room was a little worse for wear but a safe nights sleep.

Room had iron burn On the carpet mattress was old and all spring felt in our back bathroom extractor was not working the floor outside the shower door was dirty dumped by the bedroom window and black bits coming out from under the bed were the base won’t be staying again there

Food and service was really good, the room however was not... lummpy mattress, thin hard pillows cobwebs in the corners of the ceiling. I to change my room, which was slightly better.

shabby, noisy, bad beds

Picked it because it was close to the NEC, cheap enough but rooms were awful. The actual location is beautiful, on the canal with a nice beer garden. The food is really nice, the rooms ruined the experience. My advice… Restaurant = yes Location = yes Rooms = definite NO

We arrived on Friday last week, two rooms. Immediately on arrival we had to complain to the receptionist about the incredibly poor state of the one room (other no better) - to which we were told you have to email complaints to the hotel with photos, which I did, and I am STILL waiting for a response. I also messaged the hotel here, and unsurprisingly, STILL NO response. On entry: lampshade handing off (told "does that when they dust" - it was still dusty), broken draw handle, ominous fresh red stain beside bed ... To name a few issues immediately reported. In total: Dusty (asthmatic in party), even headboards. Cobwebs everywhere (including window panes), with spiders dead and alive. Carpet not hoovered. Bathroom door handle broken. Nail sticking out of room door. Curtain hook broken, guessing which straps put in draw. N@zi symbols drawn in room! Rusted bathroom shelf brackets. Shower kick panel clearly lose No toilet roll holders, just the brackets. No hand soap. Broken floorboards, especially in hall way - massive health and safety issue, not only trip hazard (happened to party) but can eventually fall through. Kettle pat tested six years ago. One room smelt of cigarette smoke. Wallpaper peeling off wall in places. Mould. Receptionist "put straight" the worst room (hoovered, cleaned stain which apparently was "sweet and sour sauce" and noting the cleaners don't clean the carpets, fresh liquid marks, mended draw handle). Good points? Mattress & bedsheets looks new

Staff were friendly and helpful. Rooms were in need of updating.

Worst hotel I have ever stayed in

Bed had a spring mattress which I didn’t find too bad but my partner woke up with a bad back. There were drip marks down the walls and the shelves in the bathroom were rusty. I just think for the setting it’s in these little things just make such a difference. Just not the best rooms really. Food was delicious and the breakfast was delicious.

Probably the noisiest hotel we've ever stayed in! We got very little sleep unfortunately. Pleasant location with large outdoor area by canal, lots of free parking & friendly & helpful staff. Room we stayed in could do with updating but comfortable & clean for one night. Enjoyed an evening meal in the restaurant and breakfast was good.

Ideal for a one or two night stay, plenty of free parking. an adequate menu with very friendly staff they couldn't do enough to please. For the price paid this hotel was one I can recommend.

Terrible room. Dirty tables and stains on bed sheets. My room was next to the main road and windows did not keep the noise out. I had to check out. Didn’t even want to sleep there.

first following a nightmare drive to hotel due to HS2 work around Birmingham I arrived to find the booking was for the following day, I admit I should've double checked but certain I originally put as planed 8th as my night there however when I arrived receptionist who was very nice explained they were full for the night and in fact full for most of week, felt no issue with me cancelling as they would fill room, I left hotel could not find accommodation so went back home a 140 mile journey, I tried and better tried to get through to you and was totally unable some should register on your system but kept saying link lost, so now lost as the whole trip was ruined and have been a customer of yours for many years, i have done a basic review as the only thing positive was the receptionest.

Very nice but breakfast didn't start till 8 it should have been a bit earlier as i had to leave 07.15

Rooms are freezing and heater is too small for the room. Bathroom door didn’t even close or lock, Bed was too soft for my preference but sleep ok

The staff were nice , it served its purpose , could do with new carpets in the room as filthy and carpets were old around so it looked scruffy . Breakfast was nice , didn’t think it was necessary to charge £10 to stay in their hotel car park since it was in the middle of nowhere . It’s an ok hotel , it was fine for a few nights . Think it’s a little overpriced

It was a discusting hotel, with so many things wrong, I contracted food poisoning on the first night, the bed was awful with springs coming through, the room was tired the carpet had iron burns on it, parking was not advertised as payment on arrival at £5per night, bloody awful

Very poor hotel stands

Room Was drafty and cold with leaky windows very noisy all night with wedding function and people banging doors till 2am Reception didn’t have an additional blanket and duvets thin electric storage heater poor

No one to check us in or out on reception Room comfortable & clean Parking £10 unreasonable when staying at property

Nice spacious room plenty of parking

Was very friendly and for price we got what we paid for sleeping next to motorway not great. Food was lovely tho

Good value for money However noisy room Staff courteous but well understaffed!

Didn’t smell good, room was freezing, bed uncomfortable etc

Checkin staff were very helpful and pleasant. Room was warm, clean and comfortable.

Room was very cold.windows and door very draught blowing through badly

The disrepair of the room was awful. Rusty bathroom fittings, tiles falling off the wall, holes in the wall, dirty floors and thich dust on top of the headboard. Worst of all the mattres was so old you could feel the springs. I woke in pain from the mattress constantly through the night

Very poor and dangerous room Bed so uncomfortable and could not sleep. Pillows are so hard it’s ridiculous. Water was dripping from the light fitting in the bathroom. This is positively dangerous and from the marks on the ceiling it was not the first time. The room was very cold when we arrived and no effort made to make the stay comfortable for guests coming in. Restaurant and bar staff were friendly and the room is nice. This is in complete contrast to the awful state of the room. This needs sorting as totally not acceptable.

The room was cold and the mattress was one of the worst I have ever slept on I was there on a professional capacity as was looking for a regular stay for our engineers from France to stay when working in the Uk

It is a decent place but definitely needs an upgrade or refurb as it’s old fashioned and well worn. Very noisy on the roadside section of the hotel and with people talking in the car park up until gone midnight wasn’t great. Plenty of on site parking. Breakfast was limited and nobody around to order any fresh food. As I say it was OK.

Put room first no heat wasn’t working . Then had change us to another room was bigger room was not clean then morning no electricity couldn’t get a shower

I could hear every step that the guest in the room above me was making, the floors creaked very loudly, which disturbed my night sleep tremendously The rooms are tired and basic. The food in the restaurant is overpriced. A very mediocre beef burger was £18.

The allocated bedroom was in need of a real update. The bed was very uncomfy - no support so I asked and received a change. I then had a room with 2 uncomfy beds. there were black long hairs on the bed, there was a really off smell through the corridors and the food , described as fresh was cold and underwhelming. I would not use it again or recommend it. It was only £54 so low expectations.

Suitable

Nice hotel , good restaurant, good bar, rooms in good condition. I booked three rooms for work and all three of us were aching with sore backs because the mattresses were done in fact one of my lads slept in the floor on his duvet because it was more comfortable. My en-suite was too small I had to climb on the toilet to shut the door to get to the shower and no towel hooks.

I recently stayed at this hotel and was quite disappointed. The bathroom had mould, which was unpleasant and giving the whole room an unpleasant smell. The mattress was extremely flat, and I could feel the bed frame underneath, making it uncomfortable for more than one night’s sleep.

Hotel was ok but the rooms are very dated needs decoration etc also mould in bathroom

Bad points, Party of some description on Saturday night ( I was made aware this could be a possibility on my conformation email nothing before) . Loud music until 00:30 general party atmosphere until then shouting, smoking and messing about right outside my window Very dated decor, completely unsupportive mattress, could feel every spring literally laying on the base. The walls are paper thin and every single floor board was creaky so you could hear everything one someone went to the toilet or left the room for a cig. The whole place smelt of damp Did not sleep welll here at all. Good points, check in was quick and easy, very friendly staff, bed made and towels changed daily . The setting is gorgeous right next to the canal with views out over some farmed land.

Hotel is very rundown which is a shame due to great location Friendly staff but mattress has definitely seen better days and pillows awful! Great food in restaurant lovely staff and nice prices

Lovely and friendly hotel staff

Efficient and helpful staff when we arrived after being delayed in traffic. Good value food. Handy for NEC

We had a lovely cannal facing room which was a lovely veiw but believe a bit of investment in the rooms to make the bed and pillows more comfortable and freshen up a bit.for a nights stay to visit the NEC the hotel served it’s purpose.

A bit tired and the tables were very sticky especially at breakfast. Carpets tired. Staff were very friendly.

We went to horse of the year show which was 9 miles away ,we wanted a hotel away from city centre,had a lovely view of the canal , lovely staff even printed out my tickets for the show ,great buffet breakfast and not expensive

Great staff in a friendly basic hotel. Beds were comfortable and great location.

Hotel was ok for what we needed. Food was good but rooms were a little tired. Bathroom was dirty in the shower.

Good points , staff were very friendly. Evening meals in the pub were good value and enjoyable . Location is nice on the canal with beer garden and local to golf course . Bad points , generally run down rooms , dirty carpets and uncomfy beds . Asked for additional pillow as was only given 3 between the two of us , never arrived . Had hardly any sleep due to position of room . Music until midnight and every floorboard creak you can hear as people walk by . The walls are very thin and as people took dogs out throughout the night , they could be heard on the corridors . Doors bang shut and disturb sleep at all hours . I had a black beetle run across the bedding one night when I was lay awake, as couldn’t sleep due to all the noise . Do not stay here if you want a peaceful nights sleep . We have come home exhausted after 3 nights of poor sleep quality . Also had issues with being charged wrong and food served in-correctly as orders not written down by staff . Heard a few other customers complaining and having to challenge bills , makes you feel uncomfortable .

Staff were very helpful and friendly. Food was amazing and excellent value for money, especially the 241 offer. Drinks reasonably priced. Excellent location for the Belfry and the British masters golf. However the room cleanliness was very disappointing. Bathroom door was dirty so was the window frame and windowsill. The tea tray was dirty, hand print on the mirror. The room was in need of a upgrade.

The food was good as was the reception service. We were given roon 2, which was ground floor and seemed to be for disabled people. Decor was tired but just needs refurb, but very clean. We were there for the golf at the Belfry which was 8mins so great for that. I would recommend.

Booked for a supreme double but was given an at best an average double room with a skylight window which you could see out of. Arrived and no heating on in room. Mould on the tiles in the shower (bright white tile with black mould in the grout). Noise from the bar could be heard in the room and disturbed our sleep. The restaurant was on the other hand exceptional. Staff could not be anymore helpful and nothing too much trouble. Meals were great with great selections. Just a shame the room let it all down and limited parking when there was a function on, had to park offsite.

Staffs are not friendly!never come back again!

Receptionist was rather nice ; but thereafter was less so. We had to wait 20 mins upon arrival to get attended to, and apparently we had booked a good room - I’m scared to say my fellow readers, this room was not lovely; Infact rather grim. Skid marks, dust, a non functioning TV, black mold and a room mate (a dead spider along with it’s webs) left my friend and I feeling rather dirty, and not too thrilled to spend the night here. Was close to the airport though so I guess that’s an upside.

We had a nice stay but the mattress on the bed was uncomfortable with a few springs sticking out

The hotel was okay, had a lovely time

Although the staff were helpful and friendly, it’s really a hotel for builders and lorry drives who want cheap accommodation and wholesome food. Food is reasonable in ample quantities but lacks finesse. Also rather expensive for pub grub. Dinner for one with tow glasses of pretty basic white wine came to £43. Well over the top. Breakfast was chaos in terms of organisation. Overall, not for business people or families and definitely not for couples.

Excellent service and excellent quality. Staff were very helpful and friendly

Great place to stay, will definitely go back. Especially in Summer because of the location. Very friendly staff.

Lovely family friendly hotel, in a great location and perfect for my needs. My room was lovely, very comfortable and clean, but the bathroom was a little tired, with peeling paint and several hairs on the tiles, hence the low cleanliness mark. Still had a very pleasant stay, slept well and it was good value.

Tired rooms I’m not surprised though - I’m sure this brewery owned pub does so much money in the summer they don’t have to worry about anything else. Right by the canal. Moved from the first room as it was road side. Second room was better but you can still hear people in adjacent rooms/upstairs. Evening meal was good - breakfast was terrible but I left it late and the buffet had obviously been out for a long time. The only thing that was anywhere near edible was the toast you do yourself. Couldn’t even cut my bacon ! Seeing as last week I was in Cornwall spending 30% less on much better rooms there is definitely work that needs doing to get this up to scratch

I am first to complain about this hotel and have done so recently but this time, exactly as it should have been. Clean and functional, even the bed was OK. For the price paid, i say it is very inexpensive even if a bit tired

Booked a Kingsize accessible suit, the bed wasnt even a double as it was too small the the bed base no blankets or pillows for the bed just a very thin quilt and two very thin hard pillows. It was so cold in our room as i think one of the windows is broken and doesnt seal properly. We had an accessible shower room which was absolutely filthy and covered in mould and unclean. There was still someones soap suds left all over the bathroom floor. As well as some red fluff dont even want to think what that was from. I didnt end up using the facilities as they were so disgusting the shower chair was covered in muck aswell, also we woke up to an awful smell in our bathroom from the drains i also used the toilet in the morning to find it full of mucky water yellow and brown in color. When i asked the receptionist why i had no kingsize bed she said it isnt advertised as a kingsize after proving it is she didnt offer any kind of reimbursement or change of room. That is their only accessible room so i dont understand how they have it down as kingsize at all, its more like 3/4 double. This has been my 5th visit and each time it hasnt been the best as last time i couldnt watch tv as they didnt have a working remote or tv buttons. I will not be staying here again i have tried to give this property the benefit of the doubt as its a beautiful location but the staff are way below par for customer service and cleaning

Very dated hotel for the money there charging. Heaters in the room was not efficient enough to heat the room. Looks like the heaters have been in since it was built and not blowing any heat out. Beds was terrible to sleep in rock solid. I would not recommend this hotel!!!

Have stayed at this hotel for years now as very close to work, but is showing real signs of age and could do with a good spruce. Last night though hit new low. No heating in room, phone thermometer measured at 13degrees. I should have mentioned it but just wrapped up in the blanket and left early in morning. Breakfast selection was poor and badly cooked, hot water had tale taste spoiling the morning tea. As always pricing is competitive but in future I will pay the £30 more per night for a better hotel experience.

This rating is based on a 1 week stay as a hotel guest. I did not use the event or restaurant facilities. This is the most uncomfortable and disappointing hotel I have ever stayed in. The pillows are maybe an inch thick. I got an attitude thrown my way when asking for extra pillows. Which were probably an extra inch thick. The bed is thin and you can feel the springs. The housekeeping just leave towels they don’t even clean the toilet or shower (which has black mold growing). The vending machine stole my money and they said it’s not theirs so they can’t help. Hairs on the sheet. People are constantly smoking so it makes your clothes smell, I think the housekeeping smokes tbh. When we would come back there would be towels in our room and it stunk of smoke. The staff were overall rude, except for the couple people who work the bar area (I only used it to buy a water for medicine). The walls are thin, wifi is garbage, rooms are old, outdated, and uncomfortable. Location was good but that doesn’t make up for the rest. I do not recommend.

Value for money but condition of room was poor, lampshades broken, wallpaper ripped off wall, bathroom tiles stained and room smelt of strong Asian food. Breakfast ok but budget ingredients, staff are friendly and helpful

A simple hotel which did the job for a one night stop over. The restaurant was fabulous with exceptional food and service. However, beyond that, the hotel is very tired and although everything was functioning, it was worse for wear. The hotel warned me about their live music nights. The music itself was absolutely fine and bearable. However, the drunken revellers swearing outside until 1:45am did disturb sleep and unsettled my little boy. All staff were lovely (especially those in the morning who helped recover my little boy's teddy after we had checked out). Overall, a very mixed stay but largely did the job.

Room cold and unheated on arrival. Insufficient toiletries Mattress well past end of life. Bathroom had mould.

Room was basic and showers was disgusting and dirty with black grout that’s happened due to damp n lack of cleaning needs tiles redoing bar was nice with great friendly staff and customers

Not clean (water on floor in bathroom), mould in shower, dirty, nothing like the front of the property. Rooms are so tired. Loud music until gone midnight. Was offered another room and that was even worse. Would of gone elsewhere if wasn't so tired. One of worst places I've stayed in awhile. Really disappointed given the look of the front.

This is such a lovely property, and the staff are wonderful. There are areas which could benefit from refurbishment but this just adds to the character of the property! Dinner was lovely as was breakfast, we both felt so comfortable and at ease it was great We will definitely be staying there next time we are in the area

In desperate need of refurbishment. The staff were lovely, and tried their absolute hardest, but the rooms are dire. The bed mattress in my room was so poor I couldn’t sleep on it (you sank right to the divan base when you sat down) - on complaining to receptionist, they managed to find me a different room - which was just as bad. Light fittings above bed broken, no heating, towel rail or hand soap in bathroom, chunks missing from carpets and walls….. At breakfast I overheard a member of staff saying they had been almost fully booked for months - surely they can afford a few new mattresses and some basic maintenance? It screams of neglect.

Adequate but tired and dated

Room was not clean had bottle cap on the floor and dust everywhere We had no loo roll had to go ask for it no spoon for tea and no sugar the bathroom smelt like drains the bed was not comfortable at all and the pillows were very hard I had 2 controls for the tv both did not work

The hotel is fine, the restaurant is in a much nicer condition than the rooms. Our bathroom had an issue with the drains or something and smelt terrible all night. The smell had gone by the morning.

There was black mould in the shower in the 1st room, which was around the whole of the bottom of the shower that was c.50cm high. It was fairly thick but I could wipe it off with my finger. After asking, they were happy to change the room for us, however we also highlighted that we had booked a king bed (but only had a double bed). FYI no rooms have a king bed, so the adverts for the inn are incorrectly listed. There was also dust all over carpet and walls (thick layer of old spider webs) in 2nd room (so at this point we started taking pictures...) Some further issues: •Shower door doesn't close properly (pic) •Radiator doesn't switch on or work. (blown fuse?) •Replacement electric heater had to be requested and eventually provided upon asking again which looks like this (pic) •Gap in the window (heard the road all night...) •Pillows are incredibly thin •Mattress is worse than one you'd have at home •The cheapest red wine at the bar is £20 but it retails at £6.95 online (https://albionwineshippers.co.uk/product/ca-del-lago-montepulciano-dabruzzo) •Tv remote didn't have a battery cover and the stand by, volume down and programme down buttons all didn't work •TV not a smart TV so can't cast (beyond freeview channels) •No hairdryer was provided To top it off, as we checked out, there was no hint of an apology for the inconvenience during our stay. There were some positives: Food was good (wings, kofte, chicken burger and nduja pizza) Shower temperature and pressure is good

Hotel is a little tired. In the 2 times I have stayed there, the showers are needing cleaned up and repairs done. Door hanging off, shower constantly dripping etc. Could also do with a higher level of cleanliness. Having said that, the location is great and convenient with the canal but not so much with the sewage treatment plant nearby.

The staff here are absolutely incredible and went above and beyond.