Radisson Lucknow City Center

The ambience nd the atmosphere of tye restaurant was excellent...also the staff was just so polite nd the quality of the food was good as well. Ishu...the staff of the restaurant and his behavior was very nice Akanksha...had a very polite nature .

From the moment I arrived, the reception staff was Good to made a lasting impression. Warm, welcoming, and highly professional, they set the tone for what turned out to be an outstanding stay. Check-in was seamless and efficient, with everything prepared in advance. They took the time to offer local tips, helped with restaurant reservations, and ensured I felt genuinely cared for. What stood out most was their attentiveness—every request was met with a smile, and they remembered personal details that made the experience feel personalized and thoughtful. It’s rare to encounter a front desk team so dedicated to guest satisfaction. Thank you to the reception Person Anurag , you truly elevated my experience and are a credit to the hospitality industry.

Manager Saleem has been exceptionally caring and attentive to Us. He goes above and beyond to ensure that everything runs smoothly and that we feel valued. His professionalism, dedication, and warm personality make him a truly fabulous person. We are very grateful for his outstanding service and positive attitude. Thanks Dear Saleem & his team! Will get back Soon..... Keep Rocking on!

At the time of check-in, I specifically requested at least one suite room (out of the four rooms I had booked), as I am traveling with two elderly guests (aged 70 years) and five children (aged 2–14 years). I was assured by your front desk team that although the suites were sold out, one room would be upgraded to a suite the next day. However, upon following up on next day, I was informed that all suites are again sold out. This is unacceptable, as a prior commitment was made. In addition to this: No welcome drink was served, none of the staff were having smiling faces The upkeep of the hotel is extremely poor. The washrooms in the rooms have visible fungus, which is highly unhygienic. Despite repeated requests from 8:00 AM, housekeeping has not attended to our rooms, prioritizing only incoming guests, till 3:30pm it was the same. The breakfast spread was very limited and tasteless, half of the time you will wait for things to get replenish. At the swimming pool, there were no towels, no shower gel, and not even an attendant present to address guest needs. It is so misleading that original property pictures are not used at any OTA platform bcoz it's so rundown property that every aspect of this property looks outdated & upkeep & maintenance is in worse condition to say the least. Overall, the experience so far has been far below acceptable hospitality standards. Considering the commitments not honored, poor service quality, and unhygienic conditions. Even after giving them a written complain none of the Managers or even single person came to us to speak about it. They were least bothered.

Great stay clean rooms friendly behaviour good food and special thanks to Mr.Saleem sir.highly recommend to stay radisson

Check in/out 3/5 Reception is drab and not sparkling Rooms are dirty and stinky Carpets ( dirty and spotty)1/5 Pillow cover recycled 1/5 Mattress 4/5 Amenities 4/5 Bed sheet stinks as it was not fully dried Toilet Pot was dirty Lady hair bunch on wall No hand towels Dirty hotel 3 occasions at least Internet 3/5 Room 406 Checked out 7th Sep 2025

The hotel was very good, the service was very good, I liked it a lot, the location in Rafisson hotel is very good, the people there were very helpful, special thanks Adnan They helped me a lot, I liked their service very much, thank you so much Adnan and Radisson team

Front office: EXCELLENT. Very accommodating. Quick to respond. Rooms: deluxe room was good size. All amenities in room. Housekeeping is very prompt. Upkeep: corridors could use some freshener sprays. Spa: the masseuse was good and well trained. The look and feel of the spa though is average. No ambience of relaxation. No aroma. No music. Outside sounds of the front office phone easily heard while you’re trying to relax. Flickering ceiling lights— overall average and nothing like usual Radisson spas. Gym: decent for a quick workout. Basic things available food: average maybe a little less. Generally not a very professional restaurant feel overall. Brought some basic hygiene issues to the notice of the front desk manager after dinner. Breakfast spread is elaborate for sure but the taste is just ok. Overall: If you need a place to crash and leave then a great place at a great price. If you come here thinking of Radisson luxury, well that’s a little bit far away.

Amazing staff, very courteous, attentive, food options for breakfast and lunch were amazing, our guests were extremely happy. Chef Sanjay took care of customized requests very well.

Stayed at hotel Radisson and was thoroughly impressed. The room was spotless, modern, and extremely comfortable. The amenities were excellent, and the staff was consistently attentive and professional.

Very good service for Adnan and ramit is very fast food service I am very happy I visit again in Radisson Lucknow city centre thank u……….

The staff there are so helpful, especially kaumudi she was so kindly and helpful alot.| And she is such a hardworker......

My third stay at Radisson Lucknow City Centre, and once again, a truly comfortable experience. The hotel's ambiance is inviting, making it a great choice for both business and leisure travelers. The staff is incredibly helpful, with the front desk going the extra mile to arrange an on-call doctor during my personal emergency. The range of food options available is impressive—flavorful, fresh, and generously portioned. Rooms are well-maintained, offering a cozy and relaxing environment after a long day. The hospitality remains consistently warm, ensuring a pleasant and seamless stay. One area for improvement is the additional mattress provided—it could be more comfortable. Timely refilling of buffet counters would enhance the dining experience further. The location is convenient, allowing easy access to key city attractions. Overall, a reliable and well-managed property that I look forward to visiting again.

Cleanliness: How clean the rooms, beds, and other areas are really clean and hygienic. Service: How helpful the staff was Location: How convenient the location was, especially near attractions Breakfast: How good the breakfast was..helpful Cleanliness: How clean the rooms, beds, and other areas were Amenities: What amenities were available, like a spa or restaurant Service: How helpful the staff was Location: How convenient the location was, especially near attractions Breakfast: How good the breakfast was.

Hotel management is good. Staff behavior and service are really good. Staff is friendly and attentive. Sheetal, Anukriti, Anika, Shiv Pratap, Kaumudi, Yash, Adnaan, Ramit were so helpful. Ambience is nice. Would like to stay here in my next visit.

The staff there are so helpful, especially Sheetal she was so kindly and helpful alot. Hope to improve some of your facilities and change some of your furniture also regarding the breakfast the food should be continental. Hope to visit you again soon

Location is good for business trip, small lobby, well trained FO staff are polite and helpful. Restaurant serves decent breakfast spread, however a la cart is a bit on the higher side. Room was decent sized and comfortable however had trouble with AC throughout the stay. Overall Average stay however nothing much to complain about.

helpful and Mind-blowing Cleanliness: How clean the rooms, beds, and other areas were Amenities: What amenities were available, like a spa or restaurant Service: How helpful the staff was Location: How convenient the location was, especially near attractions Breakfast: How good the breakfast was..helpful Cleanliness: How clean the rooms, beds, and other areas were Amenities: What amenities were available, like a spa or restaurant Service: How helpful the staff was Location: How convenient the location was, especially near attractions Breakfast: How good the breakfast was.

Located on Cantonment road in the heart of the city, easy to access, good facilities, well maintained with good service from the staff. The breakfast buffet is lavish and wide variety. The pool is slightly small and not very clear water. The ambience is good.Located on Cantonment road in the heart of the city, easy to access, good facilities, well maintained with good service from the staff. The breakfast buffet is lavish and wide variety. The pool is slightly small and not very clear water. The ambience is good.Located on Cantonment road in the heart of the city, easy to access, good facilities, well maintained with good service from the staff. The breakfast buffet is lavish and wide variety. The pool is slightly small and not very clear water. The ambience is good.

Checked in at this hotel for all of two hours, before we checked out and moved to another hotel. This hotel us disgusting (as you will see from my photos). Carpets are filthy, windows are filthy, swimming pool is filthy with no sun loungers/beds......

Friendly Staff , Location and Value for money , Quick checkin and Checkout Specially Mr Habib at receiption as Nice“Best and Friendly Staff , Location and Value for money , Quick checkin and Checkout Specially Mr Habib at receiption as he is very friendly . Rather entire staff if very friendly and helpful including staff at conceirge and Valet Parking staff as Best and Friendly Staff , Location and Value for money , Quick checkin and Checkout Specially Mr Habib at receiption as Nice“Best and Friendly Staff , Location and Value for money , Quick checkin and Checkout Specially Mr Habib at receiption as he is very friendly . Rather entire staff if very friendly and helpful including staff at conceirge and Valet Parking staff as well

I agree with the previous review by Abhishek in all aspects of the hotel failings. Very poor first impressions and then just downhill. We arrived early in the morning. The night receptionist was half asleep, as if he had just woken up from his sleep. He did not utter a word of welcome or wished a good morning. His shirt was not tucked into his trouser and was speaking to us with both hands in his pocket. No clue of professionalism. Leave alone a welcome drink, not even a glass of water was offered. The only redeeming feature was he completed our check in formalities even though the check in would be later. The breakfast buffet was very average, not inviting as they are in food hotels. The breads were of very poor quality. Very dry as if stale or left uncovered. The croissants were very hard. They were the frozen one’s, which is fine. However were not freshly defrosted and warmed up to feel fresh. It seemed they were left in room temperature. The Indian section was very under whelming. The potato curry was full of oil floating on the top. The puris were anything but….. barely 2 inches in diameter, thick and not fluffy. The parathas were not fresh or hot either. The cereals, fresh and dry fruit like almonds and sultanas was good. However the papaya and pineapple seemed not freshly cut in the morning but from the previous day. The server served me my Black tea in a pot. We arrived very tired and sleepy and thanks to the morning lady at the counter were checked in early. However she like her night colleague was not welcoming or friendly. The floor corridors smell stale and mouldy. No information about inclusions, Wi-Fi etc. For the 2 of us just one keycard was provided. On entering the room we found no fridge. On calling the receptionist Jyothi she insisted it is under the television as if we are blind. She said she will send a staff member to show it to us. What a joke. The hk lady came and said there was no fridge. No idea why not but how was the room ok to check in with the fridge missing? After a round of excuses saying all hotel fridges have been sent for servicing, one finally appeared from God knows where. Please see attached picture of the rooms so called Block Out drapes. It will seem as if some lights are switched on. No, the room is absolutely dark, all that light is from the holes in the drapes. The air conditioning in the rooms is very loud, unbearable. I asked Jyoti to see the Manager to advise of the issues and have them resolved. She said the Manager would come at 1030 am. I asked her to convey my message. However there was no call back by any Manager whatsoever until 3 pm when I left to go out. I asked Jyoti what happened to the Manager who was supposed to come at 1030 am. Just lame excuses. Finally I again asked to see the Duty Manager the next morning. He came to the room and acknowledged the issues. However he was in no position to resolve the issues. These are just a few of the major issues. The list can go on. Dirty room carpets …. I do not understand how this poorly maintained hotel can pass off as a Radisson hotel. I have very good impressions of Radisson but will need to be wary for future

Worst Radisson Experience – Absolutely Horrible! Felt Like a Duplicate! I have stayed at several Radisson hotels, but this was by far the worst experience ever. Honestly, it felt like a duplicate Radisson, completely failing to meet the standards of this reputed brand. 1. Disgusting Breakfast – The so-called breakfast was a nightmare. The orange juice had a parasite floating in it—absolutely unacceptable and a major health hazard! To make matters worse, a staff member named Annakurti even clicked pictures of the parasite, proving that the issue was real and serious. Yet, no one took responsibility. On top of that, the puri and namkeen smelled like weird, stale oil, making us question the hygiene standards of the kitchen. 2. Filthy Rooms – As soon as we entered our room, we were hit with the strong smell of cigarette smoke. To make matters worse, there was a used cigarette left in the ashtray, showing that the room had not been cleaned properly before our arrival. 3. Terrible Room Allocation – We were a family of five, yet the front desk people gave us two rooms that were far apart. This was highly inconvenient and frustrating, showing a complete lack of consideration for guests. 4. Rude and Unprofessional Staff – The front desk staff was extremely rude and argumentative, especially a senior staff member named Anika. Instead of helping guests, she was more interested in arguing and had a completely unprofessional attitude. Customer service was non-existent, and it felt like they didn’t care about guest experience at all. 5. No Help with Luggage – There was no staff available to carry our luggage, so we had to carry our heavy bags ourselves. What kind of luxury hotel expects guests to do that? 6. No Maintenance, No Standards – The entire hotel seemed poorly maintained. From hygiene to hospitality, everything was below standard. This place felt nothing like a Radisson and was an embarrassment to the brand. It truly felt like a duplicate, an imposter trying to cash in on the Radisson name. Final Verdict: AVOID AT ALL COST! This was the worst Radisson hotel I have ever stayed at, and I would never recommend it to anyone. It was a complete waste of money and a horrible experience. Do yourself a favor and stay elsewhere!

Very good memories My experience at Radisson Lucknow was great. The hotel had a welcoming atmosphere with well-furnished rooms and modern amenities. The staff was polite and attentive, ensuring a comfortable stay Very good memories My experience at Radisson Lucknow was great. The hotel had a welcoming atmosphere with well-furnished rooms and modern amenities. The staff was polite and attentive, ensuring a comfortable stay

My experience at Radisson Lucknow was excellent. The hotel had a welcoming ambiance with well-appointed rooms and modern amenities. The staff was courteous and attentive, ensuring a comfortable stay. The rooftop restaurant offered a delightful dining experience with a great view of the city. The food was delicious, featuring a mix of local and international cuisines. The hotel’s central location made it convenient for exploring the city. The overall service, cleanliness, and hospitality exceeded expectations. Whether for business or leisure, Radisson Lucknow provided a relaxing and luxurious experience. I would highly recommend it for a memorable stay.

The Front Office staff are not supported. I went there for Wedding booking and event but banquet team did not give me positive response. She said that I am little occupied with my friends. And you should wait for only 30 minutes.. I waited for 30 minutes and after that he told me that I am always not free for any guest, so you can come after 1 hour for wedding quarries. I feel that the staff of Radisson Blue Hotel is not cooperative ...

Your staff behaviour is so good... staying at your hotel safely.... good experience got. Next trip will join with your hotel as soon as possible

Cleanliness: How clean the rooms, beds, and other areas were Amenities: What amenities were available, like a spa or restaurant Service: How helpful the staff was Location: How convenient the location was, especially near attractions Breakfast: How good the breakfast was

abulous The hotel staff is good food is delicious room service is well maintain there time rooms are quite good staff is friendly by nature although hotel is located near all the tourist places my stay was completed comfortable in Radisson Lucknow City

It's conveniently located in the city center and lot of good traditional Lucknow food options near by.

Experience was good than other properties available. Breakfast was excellent. Staff is very supportive, spacious rooms

Rooms were not cleaned properly, dusty floors, and mould in bathroom, customer service was very poor, never going to stay in this hotel.....

Good location. The staff are best.

It was painful to find this hotel so far from claims found on hotels.com site. My room had blackish table-tops. As if it was not bad enough, all the surfaces were full of stains of old cups, glasses etc, evident that cleanliness of the room is the least priority of the hotel. It was too painful and difficult to believe as it claims to be a 3-star hotel. And to make things worse was its restaurant. The restaurant which was functioning had a BUFFET system going on for the guests. A buffet system where guests were allowed to help themselves with all the breakfast items like cereals, bakery items, fruits, juices and other breakfast items except the hot breakfast items- parathas, dosas, poori-bhajee etc being served by the skeleton staff whose hygiene discipline was almost NIL. They were found to be using hand gloves without changing after cleaning a table. Tables were cleaned after use of a guest with a normal wipe by the cloth hanging on their shoulders and the same gloved hands were used to bring food plates/cutlery for next guests..... What to say,,,so many things! Except for the glass partition at the front desk, the hotel was found to be so primitive in hygiene smartness. And all this at such a high tariff!!! Although, all the staff were found to be active.

Super friendly and helpful staff. Location is very central - places like the Ganj are only 10 minutes away. The rooftop bar and pool are cool.

Great property.prime location ,had a very comfortable stay.

Nice Hotel. Services were good. Location was too good. Fatima was very helpful . Would like to recommend to people who want to shop and eat nice food nearby at Janpath.

Really nice garden, food tastes good, staff is helpful.

Check in and check out was easy. Situated in a very busy locality. Shopping in this area is not the best. I would highly recommend their Caprice restaurant. Abhilekh the restaurant manager is very friendly and attentive to our needs. He makes the atmosphere in the restaurant wonderful. The food is always fresh and tasty, plus the cleanliness of the restaurant was great 👍 The view on the 8th floor near pool was nice for pictures and to see the city. The hotel is pretty secure and safe which good for a family or couple to stay. We stayed for 5 nights in total. Almost all the days we had the “ Parisian Breakfast “ and for dinner Manchow soup, vegatable fried rice, and hakka noodles”. They were definitely something to remember. Overall, it was a nice pleasant stay and would recommend to someone looking for a family hotel! 😊

The hotel is very nice - right in the heart of Lucknow's best tourist bits (so it's not just a business hotel) and the staff are all very helpful/friendly. Food is good and reasonably priced if you're too lazy to walk out to get something to eat. Bathroom has a great shower, and I was very impressed by the hotel's standards given the pricepoint. The rooftop pool / gym are nice although a bit small so can get crowded if > 5 people are there. The only negative was that the hotel has a weird no-visitors rule after 8pm, and the staff watch you like a hawk because the lobby is SO small. I don't get why an internationally branded hotel would have a rule like this, but I found it really annoying and frankly a big invasion of privacy.

Fab staff, great rooms and views. Pool with a view

We stayed for 4 nights and the experience was quite good. The staff is nice.

5 stars just for the staff. Right from the guest relations to service. Everyone made the trip unforgettable and for someone’s like me who is always traveling. The hotel service was far beyond excellence.

swrvice quality could improve ... equipments in the rooms were not working well .. otherwise the kocation is super and the size of the rooms etc was nice...

Had a very pleasant stay. The front office staff were extremely cordial and showed super hospitality. Our overall experience was very good and we feel like making a repeat trip during the coming winter.

We had a good weekend trip of two families with kids at the hotel.They were able to give us 3 rooms close by making it very nice. It is centrally located with good facilities. One can walk down or take rick to areas like Hazratganj or Aminabad. The kids enjoyed the rooftop infinity pool. The rooftop bar and restaurant is also good with lot of choice. The staff is friendly and helpful. The housekeeping is a bit slow to respond. Currently due to the extensive metro work in the city the road is a bit crowded.

Excellent in all respect

Good

Excellent Experience At Radisson Hotel Lucknow, Good Food and Excellent hospitality.Local shopping walking distance from the Hotel. Excellent for friends and family stay.