Villa Serena Centro Historico

Está muy colonial e histórico, muy bonito y el personal muy amable

Location staff great

Nothing

Todo

Todo estuvo excelente. El personal amable, sí me facturaron, estuvieron siempre al pendiente, todo limpio, la zona es muy segura y agradable y la habitación muy cómoda.

Villa Serenta is a charming boutique hotel in the old town district, with dozens of great restaurants and shops within an easy walk. The rooftop patio is the perfect location to watch the sunset and have a quiet time away from the crowds, while the small pool below is great for cooling off.

Lack of electrical receptacles, only two were working.

Historic house. Good location.

There were many outdoor patios on many levels but only one had any furniture. There was one table and four chairs in the central patio right outside our apartment. It was constantly occupied with loud people playing games and on the phone. Just a few more tables and chairs in some of the other areas would have helped. The apt was not well stocked with dishes, pans etc. The outside private patio contained one high alterlike stone table. No chairs.

A taste of historic Mexico city life just steps to the central quarter. Spacious. Many repeat visitors in the building.

Circular staircase could be a trial if you are unsteady on your feet. The hot tub in not. You need a key to exit the building.

Fantastic location, great character and well designed.

Some rooms were much smaller than others, the older rooms had great character but lacked some maintenance. Some cushions would have been nice on the hard seats.

Historic Mazatlan, close to beach

Location on the Centro Historico

Beautiful building, loved the courtyards. We were in an apartment on the roof with a view of the Cathedral. Staff was very friendly and helpful.

I love this place !!!

Villa Serena is the best possible location in Centro Historico. Many local restaurants and just blocks from the Machado. Easy walk to Observatorio and the Emabarcadaro for Stone Island. The Cathedral and Municipal Mercado are just short 5-6 block walks. The hotel has a small pool for cooling off in the afternoons and a hot tub on the second floor. Many rooms and excellent staff.

Beautiful, folkloric design- unique decor and excellent location. There are two plunge pools for soaking in various courtyards. It was quiet and the staff graciously put up with our terrible Spanish!

La arquitectura, las plantas, el departamento de 2 niveles con patiecito. La ubicación hay un café-restaursnt panadería delicioso

Irme

Cet hôtel mériterait un rafraîchissement.

Excelente trato

La ubicación es excelente, a unas cuadras de la catedral y la Plaza Machado. Las camas son cómodas y teníamos refrigerador, estufa y todo lo necesario. El lugar esta muy limpio y la alberca junto con el jacuzzi son un gran plus. Martha y Faviola hicieron de nuestra estancia una gran experiencia. Recomendado y me volvería a quedar.

Personalmente agregaría cortinas para en la noche, pero también está bien para levantarse temprano.

Ancienne fabrique à cigares réhabilitée, l’édifice est exceptionnel et hors du temps. Les appartements sont confortables et bien tenus. Marta qui nous a accueillis était aux petits soins. Piscine et Jacouzzi en pierre offre une alternative agréable à la plage à 5 min de marche.

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Un lugar muy céntrico y con alrededores de lujo en esa zona de Mazatlan. Siempre un gusto llegar a hospedarme ahí .

La ubicacion

No hay muy buena atencion

las amenidades del hotel, la alberca muy limpia, el entorno silencioso... ropa de cama muy limpia y cómoda

It’s style, very nice & detail

The amplitude, distribution and decor

Was looking for a nice culture look place to stay in el centro. This place was amazing. Love the architecture, the greenery, the views and the pool. 100 percent recommended. Would definitely come back.

Fantastic location, perfect atmosphere. Air conditioners were very effective.

A ceiling fan would have been nice but everything else was truly perfect.

The place is located right in the middle of the old town, a few blocks from the best restaurants in town. Very few guest early May, so we enjoyed the pool in the beautiful courtyard by ourselves. Our suite was nice, basic, but lacked a bit of sunlight and the bathroom was small and outdated. We had a tour of the facility, some suites are very spacious. The staff was very kind and pleasant. We were told it's packed in the winter and in the summer, which would make a very different experience.

Location! Cute complex. Staff was great.

WiFi was very inconsistent. Air conditioner smelled like mold when in use. Couch was very uncomfortable.

Quiet, clean and beautiful. Perfectly located and the staff were excellent!

Great location, spacious suite, friendly and helpful staff, funky charm.

Zero communication from staff until just before my trip. My rooms were light enough, still very interior. I usually book space with, if not a view, at least an outlook.

Nothing special. The hot water worked well!

I needed to call my bank in Canada because my debit card wasn’t working at the ATMs. The call would be collect so no charges here. I couldn’t do it on my Mexican SIM card. *They said that I couldn’t use the phone. Didn’t understand why but that should be changed. There are emergencies!

Close to the Machado & not far from Malecón

Plug in outlets didn’t work with my hair straightener and new batteries were needed to have air conditioning work with remote control

Great place, very clean and beautiful place, Awesome location near a lot of restaurants and also the beach within 5 minutes walk.

It was absolutely amazing. We only stayed for 5 days but easily could have stayed months. The propertg is so unique and beautiful, so clean and in perfect location.

Great location !

Location and staff are wonderful! Nice other long term guests. Everyone very friendly. Water very promptly delivered. Assistance up stairs for 1 persons luggage cheerfully offered. Lobby is a beautiful garden with small pool. Beautiful tile throughout. Beds comfortable. Quiet.

Living room furniture very dirty and supremely uncomfortable. Had issues with hot water and plumbing which were very promptly fixed but STILL not able to get hot water to upper floor. (So no showering up there). For the price, a hairdryer would be nice. No bathroom counter space or clothing hooks. Something dripping from ceiling into sink on upper floor. Had to ask for dish soap, sponge and kitchen towel (never got a towel). Make sure you bring coffee filters as they are not provided. Nor is a kettle. Towels are ratty.

Marta and Favi and the repair folks were absolutely the best! We could not have asked for a more responsive, joyful management team, who, at the end of our stay, felt like family.

Centro Historico is a bustling city center and sometimes the noise from leaf blowers etc, was hard to tune out, but it did not appreciably affect our overall comfort.

The location was perfect. The staff kept the property pristine.

We booked this property because we knew people there and they said it was really nice. We were greeted by a wonderful woman Marta but she spoke no English at all. They put us in a room beside the jacuzzi, there were no towels, no face cloths, no toilet paper, and the room was not as projected on Expedia. There was one pot a microwave a fridge and hot plate. There wasn’t even a coffee maker. We were very disappointed with what we received for the price we paid!! If the owner had been there at all we would have expressed our disappointment but they were not present at all in the three nights we were there. Thank God for some of the winter residences that lived there, they helped us to get some basics!

Great location. Large unit. Lovely shared spaces. Quiet.

Overpriced.

Beautiful setting, lovely plants, jacuzzi, calm, quiet oasis, excellent location, very helpful staff

We loved everything about Vill Serena

Beautiful

The lock on the front door

Love the location and the people. The villa is so cute and cheerful.

Only the lack of warm/hot water.

Despite the poor reviews about communication with managers, we actually got into our place right at 3:00. It might have been a challenge if we hadn’t been right there waiting. It was a quaint and comfortable place, that seemed to have an interesting history. Very close to main plaza. Kitchen had the basics. It would have been nice to have 5 gallons of filtered water available and at least one kitchen towel. Overall a comfortable stay.

Excelente atención y comunicación.

Location

Swimming pool

The friendliness and helpfulness of Martha and Faby made my stay very enjoyable. Great location also.

I love the location and the staff. Also, it is located right in the heart of el Centro.

Adoro este lugar, es mi favorito en Mazatlán, tienen departamentos preciosos y el servicio es muy bueno, tienen jacuzzi y alberca, las habitaciones, la mía tenía 2 baños 3 camas, sala, netflix, cocina y patio con lavadero y una mesa para comer en el patio. Además los pisos y el lugar es precioso. Amo el centro histórico de Maza, tienes a 3 o 4 cuadras la playa y Olas altas.

We liked the room….. the bed was wonderful. We didn’t like having no hot water, no housekeeping while we were there. We felt like we had been forgotten about. The garbages were never emptied, the towels were never refreshed… we asked for hand towels or facecloths …… didn’t get either. Would not stay there again

Es un hotel muy bonito y silencioso

No tenía agua caliente en la regadera y nunca nos dieron la contraseña de internet en la mañana no había quien nos recibiera las llaves de la habitación

Walking distance to plazuela Machado. The rooms are spacious, nice and quiet.

No breakfast.

Me gustó mucho el apartamento , muy buen servicio

It was kind of hard to get in contact with the property management (owner).

Pros: El lugar es muy bonito a la vista, el apartamento es muy espacioso, en general es tranquilo y muy centrico, en cuestión de 3 minutos caminando estás en plaza Machado y en unos 10 en la catedral, sobra dónde comer en los alrededores. Contras: no hay una conexión estable de internet, es demasiado intermitente (se reportó y no se solucionó), el jacuzzi y alberca están tan clorados o sucios tal vez que el agua huele mucho a cloro y se ve sucia. La desventaja de que no haya una recepción es que nadie te resuelve dudas sobre la instalación.

Tb

La propiedad esta hermosa y al menos la habitación qué nos tocó era bastante amplia, pero de dos pisos, por lo que si tienen alguna discapacidad es preferible avisar con anticipación. Al menos a nosotros nos tocó poco ruido. Lo único que sí faltó fue un ventilador en la habitación de las camas individuales.

Excelente ubicación

muy tranquilo, céntrico, de fácil acceso. Solo me hubiera gustado que tuviera estacionamiento pero cerca de la propiedad hay estacionamientos 24/7.

The apartment was pretty good with the kitchen. The microwave was a little difficult to get to and operate being on top of the fridge. I think some paper towels would have been good along with a couple dish cloths. Maybe some tall plastic cups would be good. In the bathroom, toilet paper didn't have a holder and probably some wash cloths and hand towels would be good.

Really great location in Centro

On arrival, no one to open the gate. They need to install some sort of doorbell or answer the phone.

El hospedaje fue de maravilla, sugerencia personal, tener acceso al servicio del cliente no cumplió las expectativas, no tuvimos limpieza del los cuartos ningún día. Sé disfrutó mucho lo demas de la propiedad!

Llegamos a las 7 de la noche y la entrada siempre está cerrada tuve que llamar para que salieran por nosotros y el trato de las personas que nos recibieron fue muy amable y cortes, la habitación muy agradable, limpia y climatizada eso fue muy bonito, el horario de la piscina ya estaba por finalizar pero nos permitieron la entrada igual que al jacuzzi sin ninguna restricción. Definitivamente regresaré.

The property is quite charming and in a great location.

I tried numerous times to contact the property to assure my late arrival and never heard from anyone. The host of the property never really introduced herself, and I had to constantly disturb them at their personal residence to ask any questions. Nobody spoke any English, but that's probably my issue, not theirs. My room had no balcony or outdoor view, it was so dark in my room I could not see properly. The noise level in the area in the morning is quite high, so you need to put on headphones.

Our stay was amazing. Loved that it was near stores, the beach, and fun places.

Lugar tranquilo con excelente relación precio calidad todo muy Agusto gracias

El piso es de madera esta muy biejo sin mantenimiento y al caminar todo el lugar rechina como carreta bieja mucho ruido al caminar

The property and room was unique, beautiful, peaceful, artistic and culturally interesting. Fabulous location. After the noise on the beaches, this was a perfect escape— yet I could still walk to the ocean every day. Truly phenomenal.

Nothing

The Villa Serena is a quaint property in old historic Mazatlan. When you arrive you get a feel of old country living with the courtyard and all the beautiful tiles. There are several restaurants in the area so finding a decent meal was easy, although we were there for the eclipse and the town was overwhelmed with tourists, so finding a meal wasn't as easy as it would have been normally. It is also conveniently located so that virtually everything in the central district is walkable. We walked to the basilica, the observatory, down the Malecon and elsewhere. Rarely did we need a taxi and it was usually because we were simply too tired after walking all day. The downsides? Well we had to go up two flights of stairs and climb through a bougainvillea forest to get to our room. Every time I came or went, I was attacked by this thorny hedge. Another factor is that since these are 'apartments' they only clean or replace towels and linens on request. Not a downside, pre se, just be aware this is not your typical hotel. It is certainly quiet and you can leave your windows open if you wish.

Excellent location in Centro, lots of places to lounge in the Villa. Jacuzzi and patio area were great places to spend time in.

Walking distance to Malecon, beautiful sunsets and restaurants while in old Mazatlan.

Only issue was checking in was difficult but once we got the attention of the staff they were friendly and everything went smoothly

Spacious rooms, garden patio, and hacienda style architecture. In historic center, close to many restaurants, bars, museums, and beach.

Unheated jacuzzi spa

Cute apartment, with all the basics, at a great location.

The room was not very clean, especially the floor had some dead bugs and lots of dust. The bathroom was tiny.

Loved the location, the peacefulness, the kind and helpful staff, the charming room, and the rooftop sitting area.

Loved everything

The charming character what fits do the centro. Was quite for being in the historical center.

For our test the mattresses where to hard. And in the kitchen is no way to make a coffee or cook. Good there are plebes of good restaurants around.

Loved the location, Martha, the apartment, the outside sitting areas (especially the area on the roof) everything was so charming.

Loved everything!

I loved the location. And we loved Martha!

I loved the property. There was nothing I disliked.

The hotel is in a great location and very atmospheric. Our room was huge with full kitchen, dining/living room, bathroom and bedroom. The staff are great. You can go to the market to buy groceries and cook your own food if you like or just enjoy the wonderful location near bakeries and everything you might want.

Bring your night mask and ask to turn off the stairwell light at night if it bothers you.

It is in a perfect location in the Historico Centro. Quiet area & close to all the markets & beach. The staff are super friendly & helpful. The atmosphere is awesome with beautiful Mexican style. The sitting areas are comfortable. The hot tub was perfect to soak in & relax.

We loved everything!

We like the Mexican friendly atmosphere, the expats we’re also nice 😄. The family caring for the property were very attentive and helpful.

Was no problem for us but there was no elevator and we didn’t know we would be on the third floor. If you have mobility issues be sure and ask ahead of time.