Suizansou

Location, convenient as it is near the public baths for onsen hopping. The dinner (crab and Tajima beef) on two separate nights were excellent. Highly recommend for the dinner

Onsen facilities within the property is not great

特に思いつかない

普通のビジネスホテルみたい

Everything. It was very nice, staff was pleasant, location was amazing.

No shower in room, not necessarily an issue in an Onsen town but my wife wanted to wash her hair and we had to go to an onsen to do so. They do have a shared onsen on site, but it would have been nice to have the option.

A young lady who helped was really nice. She cared about customers. She helped carry our luggage when we had to go down the stairs. She was awfully nice.

There was nothing to dislike. It met our purposes.

Not much

Rooms were very musty and yukata in the cupboard had an old musty smell Beds were extremely uncomfortable Manager not friendly at all

Our room was spacious. Furniture wasn’t very comfortable. We would have appreciated more written information in English. Staff were not especially warm. The bath in the facility was great.

- Perfectly located in walking distance to all onsens - Onsen pass was included - Nice small onsen inside the hotel - Women could choose a different colored yukata every day

- Room was very humid with dehumidifyer up and running - The hotel is quite old and is need of a renovation - we couldn‘t leave our luggage after check-out with the hotel, so our onsen pass went to waste, as it‘s valid until 1 pm on departure day

V

The staff was very kind and accommodating, the traditional style room was beautiful next to the mountains and very comfortable.

Beautiful hotel overlooking the town. Huge room with comfortable traditional tatami bed. Friendly staff. Yukata are provided to wear outside as you walk from Onsen to Onsen…great experience! Easy short stroll down the hill to Main Street. Private bath in the basement level. Will definitely stay there again!

Staff went above and beyond every step of the way. Kind and polite. The staff didn't speak much English but with the use of translators and visual explanations it went very smoothly.

従業員さん達の対応は良かったです。外湯に行くにもそんなに不便ではないとは思います。 アメニティが少ないので自分で持って行かないと困ります

外湯めぐりに便利な場所でした。 豪勢なカニ料理と工夫された朝食、スタッフの方の丁寧な対応は念願だった城崎温泉初訪問を彩ってくれました。城崎温泉サイコーでした。

Friendly staff and nice room. Onsen was very enjoyable.

Location was a bit hard to reach. It was raining hard when we arrived and there was no taxi in sight. It is certainly within walking distance on a dry day, but not in pouring rain, with big luggage!

料理が美味しかったです

The ryokan is located on a side street away from the river, so it was very quiet.

Dinner was served at 5:30 pm which was a bit too early.

Really loved the elaborate breakfast! It was our first time staying in a ryokan. There were name plates outside each breakfast room, and we wore our yukatas there. Paid 450yen tax for the onsen pass! Yukatas for the males were ready in the room. I could choose my own flower yukata :)

Only inconvenience was that there was no shower in the room. Had to go down to the communal bath in the basement. Wore the wooden slippers out to the baths and they were uncomfortable.

The room was big for our family of three and the service was excellent, despite the staff not speaking English, they had a handy translator gadget that made communication easy.

There is no shower as Kinosaki is an onsen town where everyone goes out to bathe. There was a misunderstanding about the breakfast service (perhaps on our part) and we were unaware that the inclusive breakfast at 7:30am was prepared for us in a private room, and it was a very elaborate traditional Japanese breakfast. We were late getting up and may have offended the staff member who prepared it for us. Foreigners should probably be made more aware of the custom and preparations/timing for breakfast.

It had its own onsen which was great and a very elaborate Japanese breakfast included. The location was good - close to everything.

The staff didn’t speak any English and there was limited information at check in. We didn’t realise the breakfast was full service and just for us in a private room - we assumed it was a simple buffet.

The property is a real gem. A bit dated but don't let that put you off. Great location, amazing traditional breakfast, great little public bath and super nice staff. Just remember to take your shoes off before entering.

Staff was very kind and willing to help, making themselves available for everything

It needs to be renovated

お風呂に入る際、うちは子供用のタオルは無い、いるなら有料と言われました。今どきあまり聞いたことがない対応だったのでちょっと驚きました。 あと、朝のチェックアウト前にいきなり清掃員がドアを開けて入ってきました。

奥まったところにあり、部屋数も少ないので静かに過ごすことが出来ました 湯巡りパスポート付き、部屋にはタオルを入れる籠バッグがあるので外湯巡りが楽しめます 化粧水などのアメニティはありません

Located very close to other Onsens in a small town. Room is large and comfortable. WIFI is excellent

Location is great, only 10 minutes walks to the spas

Friendly staff

Bit pricy

Easy access to town and onsens

We would have stayed an extra day, but the hotel was closed on a Thursday

a large and clean room with very comforable beds and wifi. well located with 7 hot springs in 1 ticket. good hotel

平日の素泊まりだったためか、安い料金で泊まらせて頂きました。事前の知識なしで予約したのですが、部屋は広くて清潔感あふれ、ベッドも大きめで寛げました。チェックアウト日の午後まで利用できる外湯チケットまで付いて大満足です。 館内に電子レンジはなく、付近にはコンビニを含めお惣菜を売っているお店は少なかったです。

The services are excellent

Great location, about 5 minutes walk from the station and in the centre of the town. The place has its own onsen which is a bonus. Staff were friendly and helpful. Rooms were spacious.

We really liked this place. We booked it for 2 nights. One night we stayed in a European style room, the second night in a Japanese style room (couldn’t stay 2 nights in one room, as they were all booked out). We loved both rooms! Super clean and comfortable. The staff was very friendly and helpful. The location is very convenient. 8 min walk to the train station. Overall we had a great time in Kinosaki Onsen! Thank you!

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We really liked this place. We booked it for 2 nights. One night we stayed in a European style room, the second night in a Japanese style room (couldn’t stay 2 nights in one room, as they were all booked out). We loved both rooms! Super clean and comfortable. The staff was very friendly and helpful. The location is very convenient. 8 min walk to the train station. Overall we had a great time in Kinosaki Onsen! Thank you!

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The rooms are clean, quiet and spacious.

Communicating in English is very difficult. The reception felt very stressful, like walking into a sacred place. Staff have very little flexibility for differences between international tourists. The stairs to go up are quite steep and not convenient for large suitcases. The rooms are clean and beautiful like in the pictures, but there are no bathrooms in the rooms, you have to take a shower in the shared bathroom. We checked in in the early evening, I was charged for parking even though I reserved a total of 5 rooms and the parking lot was very dark. When we checked out, the staff hurried to check out the room we were staying in. There wasn't a single employee to say goodbye to help manage the suitcases.

Comfortable and clean

Front entrance with steps, inconvenience for heavy luggage.

お部屋が綺麗で、スタッフの方も丁寧に接客して頂いたため良い旅行になりました。

Great stay in kinosaki onsen area. Great facilities and right in the middle of all the onsen.. we loved exploring the area (it's amazing from sunset to midnight to do onsen hopping, explorations and taking photos.. or just enjoying the scenery) Definitely recommended Great service, spacious room.

Could not find the location in Google map but booking.com map works much better and accurate

Personnel très accueillant, un petit déjeuner excellent ! Hébergement bien situé par rapport aux différents bains de la ville.

Room is clean ,spacious and tidy. Breakfast is good. Free parking and good location.

Hard to communicate with the staffs in English.

Some staff ri

They allowed us to checkin early when we arrived at 12:30pm, which was amazing to put down our luggage.

had the Japanese style accommodations on top floor. very spacious and comfortable. very quiet but central location in close proximity of various onsen and restaurants. the onsen in-house is attractive and private. staff very attentive and helpful. a very enjoyful stay

at first we were given a western style room, but it was smelling of smoke. After complaining, we were accommodated in the Japanese style top floor. very happy with change and attention of staff

お出迎えからお見送りまで丁寧にしていただきました。 食事は個室で用意されており、ゆったり食事を楽しむことができました。夕食も朝食もどれもおいしくて、とても満足です。 部屋は清潔で広くてとても良かったです。 また来たいと思える旅館でした。

ツインなのに歯ブラシが1つしかなかった。マイ歯ブラシを持ち歩いてるので使いませんでしたが。

掃除も行き届いていて、スタッフの方の対応も親切で非常に良かった。 リピートします。

外湯巡りはとても良かったです ホテルについてはお部屋はきれいでしたが喫煙、禁煙の区別はないとのことで喫煙者の後には消臭するという対応だそうです 今回は煙草の匂いは気になりませんでした 朝ごはんはチェックインの際に15分きざみで提示された時間から選んだ時間にとることになっており、８時でお約束したのですが８時ちょうどに時間に遅れられるのは困りますと部屋に電話がかかってきました 約束したことは守るのがマナーだとは思いますが少しせわしなく感じました お部屋に案内してくださった女性はとても親切で感じが良かったです 城崎温泉街自体が全体に道幅が狭いですがホテルに入って行く道は更に狭いです ホテルにパーキングは何台分かあるようですが一泊２日で500円の有料でした (ご参考までに)

hidden gem in Kinosaki. it’s a relatively new establishment from the other older traditional ryokans. i recommend staying for 2 nights to fully enjoy all the facilities they have to offer. breakfast in the hotel is enjoyable as it’s traditional japanese. the rooms are big though the common bath is a little small. there is no bath in the rooms though the general idea is to enjoy the baths in the town. great place for family.

料理は、味は悪くないが、あの値段は高すぎ、もう一度行く気はおきない。 ナカイさんは、バイトだろうがよく気が利き気持ちのいい子です。 フロントは、夜はスエット、朝はトレーニングウェア、旅館というより民宿。

Its rather plain facility. Clean and kind staff, but facility itself is a concrete building. If wanting an authentic japanese experience, not recommended. But otherwise nice friendly staff with good food