The St. Regis Downtown, Dubai

Fantastic staff and service standards!! In particular, the following staff made the trip better than expected and I look forward to returning with mh family: Front office: Asset Sabit General / security: Rabia & Munir Bell desk: Abdul Cafe: Ritta Sachin Stellar staff, who are fully aligned with the service standards and values of the hotel brand…thank you all!!!

My first time in Dubai in September and we were so well looked after. Lots of choice for dining. The food was absolutely delicious. Room was excellent, beds very comfortable. The staff are all friendly and helpful. Highly recommend.

Stafd were fantastic

Friendly, helpful and welcoming hotel staffs. Very clean property, great food with a lot of variety. Amazing views of sorrounding areas

it was such an amazing stay at St. Regis Downtown Dubai. Staffs were very friendly and helpful.

Amazing staff and a wonderful room.

The lobby smells delightful.

Very clean hotel

Wonderful stay

Amazing

Great hotel. Staff go above and beyond

Excellent

I have faced problems for 3 days and they didn’t solve it

Beautiful location and

Great location and staff is really friendly

It’s very clean

Amazing!!!!!

This is truly a beautiful hotel, very clean with great amenities. The staff was polite and friendly, and went above and beyond to make sure everything was OK.

I

.

They give me the room after 4 pm which was inconvenient and no complimentary upgrades was offered for a five stars hotel I wished for better arrangements

Mosquitoes or other vermin left me with 8 bites in 15 minutes (in the evening) in the outside bar.

Amazing experience. Very clean and quiet and top of the line service!!!!!!!!

One word: AMAZING. This hotel deserves a DIAMOND status.

Way overpriced compared to the level of luxury that was expected from the hotel. If the “St. regis” logo wasn’t there at the entrance, it would be like any other mediocre hotel. So many small details in the room felt cheap, which is not supposed to be a case for such a high end chain. Also, I can hear a lot of what’s going on in my neighboring room (not very clearly, but we can hear things constantly). If it’s an average hotel, I would give it full rating. But for a hotel with such high price and expectations, I would give it 2 out of 5.

Absolutely phenomenal!!! Outstanding experience!!! Great ambience, decor, and amazing staff! Best hotel experience ever

Excellent

This is the perfect luxurious hotel to stay at with a beautiful sunroom that overlooks the water. This is the perfect location if you want to be near the Dubai mall so many walkable things and the Burj Khalifa!

Excellent stay , R&R

Great hotel

Worth staying. Excellent customer service.

Perfect! Everyone at the hotel was amazing! Ayham, George, and Sanobai always greeted us like family. The hotel was great in every aspect imaginable. Close to everything, safe, clean, and the chef Shabaka made us feel like family, he personalized our breakfast daily with an extra special touch! Francisco made us a special energizing juice everyday! A lot more than I expected for the money! Great views of creek from our window, and so many extras in the elegant room! World traveler, and so very rarely do we get as expected, it was above expectation. St. Regis made our 1st stay in Dubai extra special. Grateful to all staff, would definitely stay there again!!

Major construction starting at 11:30 at night all the way till six in the morning, wanted to leave, but was promised by the night manager that the construction would not be there the following two days of my stay, which was a complete lie He also promised me that he would accept the refund that I had to process through Expedia, and when I processed the refund it was denied

Buena ubicación y excelente servicio..

Excellent place to stay in the heart of Downtown Dubai where traveling for shopping or dinner is very convenient Easy access to every place within ten minutes We will recommend everyone to stay with you !!!

amazing room

It is beautiful hotel

World class service the team is great and the rooms are amazing

Very nice hotel and staff and location

.

Lovely stay

Beautiful property with excellent food and service!

staff are friendly and hotel was clean and bed was very comfy

Very good experience.

Great service & clean property.

Team helpfully

Great choice and location. Convenient and close to everything. Also friendly staff.

Good service by hotel staff. Room was kept clean. Helped with our requests when we asked.

Was expecting superior level of services but it was a daily disappointment.

Having buffet breakfast from here is a big mess.it is just like a local market.when we come back after taking food our table & chair will be occupied by others.They couldn’t manage the crowd..we had two days breakfast and both day experience was same.

Had to wait for long during check in, customer come in after me have taken before us. Toilet flush didn’t work properly room 810! It takea 10+ minutes to fill in the water 💧 Rooms are well organised & bed was comfy.

Excellent quality stay, room is incredible and staff are so friendly.

Was an absolutely fantastic experience staying at this St.Regis. Will definitely be back. We travel and stay in hotels, more than half the year and I must say the accommodations and the service at this St.Regis has been exceptional. The corner suite with the view of the Burj Khalifa is what I would recommend, room was stunning. I specifically want to mention Anthony from guest services. He was not only professional and courteous, But he was truly genuine. He cared to help and make sure that we were having a great experience. He was always going above and beyond, and this is truly what 5 star experience is about. Any establishment would be lucky to have someone like Anthony at their property.

Oncoming staff, we faced the problem with noise outside the hotel because of the window cleaning process at six in the morning we informed the reception and three hours later they didn’t take any action. They didn’t even apologize. We requested to leave the hotel and refer refund our amount and they didn’t offer any compensation for the inconvenience they caused.

Amazing hotel

This was the best experience I’ve ever had with a hotel. They were attentive and always pleasant. Great staff and great room

Was a amazing stay thanks for all friendly staff

Excellent Hotel

Great property. Close to the airport and other attractions in Dubai. Sadly there are only two restaurants on the property. Go to Tabu for dinner. It is amazing!! The staff are so attentive and gracious. Forgive I forgot their names, but there is a young lady from South Africa, what a wonderful host! The wait staff are great and much better than the staff at Basta! If you eat out, there are loads of restaurants that are in walking distance of the hotel.

This property ia luxurious! The staff is wonderful!They allowed us to have a complimentary early check in and late check out. The room was amazing and spacious. It was also very close to the downtown areas,like the mall and burj.We will be returning!

Very lovely and professional as always

Fantastic hotel! Helpful staff, clean & modern decor… Only downside is front of hotel is a busy main road & back of hotel overlooks construction site on opposite side of canal.

.

All the staff were great. Jane, Faisal, George, Yusuf, Chrisjane, Ikenna, Anthony etc. Thank you for a wonderful stay with my family. Will be back ISA

An amazing experience with lots of chill out zones,so you are not bound to your room.Pool facilities amazing and dining one of the best 👍Highly recommend 😊

-

Exactly what it claimed to be -- a five-star hotel that catered to every need with style and substance.

This hotel was beautiful!!! It was worth every penny. There’s an aromatic smell when you first enter the property. There’s security on site constantly checking for our safety. It’s minutes away from Dubai mall by car, but the food options in the hotel were also delicious. The views from my hotel Room was breathtaking. I would stay here again when I return to Dubai.

Excellent hotel and lovely service. I would stay here again.

Outstanding Hotel, the rooms, pool, food, and the superb staff will definitely book again without hesitation.

Thank u for a beautiful experience!!!!!!

Two day stopover in Dubai with my wife for Valentine’s Day and it was truly outstanding. Beautiful hotel , friendly and helpful staff , great concierge service and help. Would 100% come back again.

Service is incredible , staff. Are friendly . Rooms big and clean.

Breakfast was amazing!

Great hotel customer service amazing

Amazing hotel. 10/10 stay. I have stayed in many 5* hotels but this is the best. The attention to detail and the service they provided throughout the stay was amazing. Every staff member is tought about etiquette and it was clearly evident to see that throughout the stay. Also the little details and the effort they put it in to ensure our stay was a comfortable and enjoyable one was amazing. Hopefully be returning again in the future. The location is also amazing as its approx 15 minutes walk to the main downtown area too.

We paid for the half board package We were shocked to find out that this entailed a different restricted menu than the very free options which would be suited better for a cafe menu rather than. Dining at a five star hotel

My stay at The Westin Hotel was nothing short of extraordinary, largely due to the exceptional staff. From the moment I walked in, I was greeted with warm smiles and unparalleled professionalism. Every staff member, from the front desk to housekeeping, went above and beyond to ensure my comfort and satisfaction. Their attentiveness, kindness, and eagerness to assist in any way possible made my experience truly memorable I even extended, choice for anyone seeking a luxurious and welcoming stay.

Perfect place!

Amazing

To the staff at St Regis downtown Dubai As a 58 male so called African America from Chicago I never experienced such hostility, kindness, in my life. Thanks you for making my first trip off the American continent a delight. I was able to save and visit the great city Dubai and stay a luxury hotel and experience happiness on another level . God bless you all Anthony from Nigeria Usef and security who found the wife’s phone The service at Basta and Tabu restaurants The people who flagged down a taxi The people opening the door to the elevator at the Hotel EVERYTIME. The service at in the mezzanine (smoking area) Every time my wife went out for a smoke they were there with at beautiful attitude, The SMILE and attitude of all the workers is what the world needs! GOD bless you ALL!!😃 because of you I FELT IMPORTANT FOR A SHORT WHILE! Please show this to St Regis management Please acknowledge your staff for making my first vacation of significance a delight Again as a 58 so-called African American from Chicago I’m happy 😄thank you all!!!

Wonderful hotel, staff are amazing

Our short stay at the St. Regis was great! Check in took no more than 5 mins and is where we were notified of our upgraded room. The room was clean, spacious, with a nice view of the canal. Dinner at the Italian restaurant was excellent (tasty food, nice size portions, friendly service).

Poor facilities for people with physical disabilities and hot water suddenly stopped while daughter in wheelchair was in shower, took several hours to resolve

The property is very closed to Dubai Mall and Burj Khalifa, it’s quiet and nice view.

St Regis was very attentive to our group. They up keep of this hotel was top tier. The signature fragrance was amazing. As soon as I got home, I ordered their diffuser set. Their breakfast, although expensive, was delicious. The spa was beautiful. Butler service was always on time. My suite was overlooking the water with a gorgeous view. It was a beautiful room. I would definitely recommend this hotel.

Outstanding hotel. Wonderful, luxurious accommodations and excellent service. The restaurants on the property are very good, too.

No vibe

Perfect

Great hotel and great service. Nice rooms.

Amazing property with more amazing staff! We'll be back!

Excellent hotel! The customer service was second to none! The room was modern, spacious and clean. The staff was amazing. Highly recommend!!! 10/10

Great hotel, great staff, wonderful experience again

We enjoyed our stay very much! Yusuf and Anthony were so impressionable and extremely polite they made our time there very pleasant. The conceirge the check in staff were also great! Hope to visit again. Dubai 2023

The hotel is very beautiful and well situation. All staff are very friendly and helpful

Nice hotel

Great restaurants

Great stay and service

The staff were very professional and attentive. The rooms were cleaned & organized to perfection. I would recommend the St. Regis Hotel to any local or vacationer to try the experience of hospitality.

Attention to detail, very welcoming, 24/7 valet parking chef’s kiss. Very nice staff