Killyhevlin Lakeside Hotel & Lodges

Breakfast fabulous, room really comfortable

Beautiful location and staff were very friendly and helpful (especially in Reception)

N/A

Good

All good

Local is fabulous

N/a

Very good rooms and lovely staff

Nothing

The staff are friendly, comfortable bed and the breakfast was lovely. 😍 Beautiful location 😍

The room was a bit too warm even after the radiator was turned off.

staff all good at their jobs

Location & breakfast!

Maintenance of hotel where room was positioned.Noise in morning. Housekeeping... Overall did not represent value for money.

Location and setting was lovely, convenient for going into Enniskillen.

Overall ambiance didn’t have a great feel. Receptionist was very good and helpful, thought staff in breakfast room required some customer care skills and the breakfast was not of a good quality, definitely didn’t demonstrate local NI produce. Positive, bed was comfy and slept well.

Beautiful location. The lake is gorgeous especially when going to the spa and the outdoor hot tub. Felt very calm. The bedroom is very peaceful. We were given a lovely upgrade to have a lake view and the room was very spacious. Excellent cleaning, completely spotless! Also had lunch and had family come by with our dog who absolutely loved the grounds, lovely flowers and a good promenade with little boats and fishing experiences. The lounge for coffee and scones is very nice. It’s a very calm and peaceful place to be in Fermanagh. For the breakfast, the croissants are very nice!

Some staff were kinder/better trained in hospitality than others but mostly everyone was friendly and welcoming.

Good choice provided for breakfast. Had meal which was nice but they did not come back to ask if we wished to have coffee or dessert!

Disabled parking limited and spaces in middle section at front not marked out which meant fewer cars parked in space.

Staff at breakfast couldn’t make it any more obvious they didn’t want to be there

Situated beside scenic Lough Erne with beautiful walks along shoreline. Super friendly staff and five star breakfast!

Unfortunately the WiFi (though free) was unreliable. The ‘lake view’ room booked at extra charge (219) had an obstructed view.

Great breakfast and dinner.

The staff were very welcoming. The hotel was beautiful, the setting is amazing. The restaurant was lovely food was great. The room was very comfortable.

Everything

Nothing

Beautiful setting, great food, comfy rooms, friendly staff.

All three were very good

We were unable to lock our bedroom door. The receptionist sent 'management' who indicated that a hefty 'foot to the bottom of the door' would allow the door to be locked and this enabled us the feel secure during the night. We hope this matter will be resolved by an adjustment to the door, for guests in the future.

Views

No entertainment Friday night Steak was poor cooked well just bad quality of meat

Friendly staff. Breakfast really good

All good.

The whole stay was lovely. First time staying diffently be back again.

Can't fault anything

Location is perfect

Meal ,spa and Location.

Loved the location of this hotel. Staff had left a card for our anniversary and daughter’s 18th which was a nice touch. We also had a lovely meal in the restaurant and breakfast was very good. Outdoor jacuzzi was a nice touch too!!

Hotel is a little tired and not as prestine as I had expected. Location is lovely and could be absolutely amazing. Staff were functional but not warm or welcoming - I was a bit disappointed as I had expected more.

The leisure areas: reception & lounge seating with such amazing views - very popular . The pool and areas lovely especially the outside hot tub - again very popular. Breakfast was good. New accommodation chalets look spectacular, gorgeous furnishings etc

Changing at pool, lockers - a disaster. Outside jacuzzi area needs a little love & attention.

Breakfast and location were great

The bar area inside or a better bar area would be good

Lovely location, staff were friendly and helpful, food was nice and pool area was fairly clean.

Beds and pillows were like lumpy rocks, least comfortable sleep I’ve ever had. Room was so hot, even though it wasn’t that hot outside, with no way to control the temperature. Our room was next to the ladies toilets which were in constant use throughout the night for some reason, and were so loud it woke us up repeatedly. We were also above the kitchens so the fans were running all night and we had cooking smells in the room.

Lovely stay, great spa facilities and food was beautiful

Bed wasn’t very comfortable

Lovely scenery and relaxing pool was excellent

Food quite expensive and beer

Кімнату пил багато

The location was lovely

Overall, pretty good. Very comfortable bed and room was spotless.

Good deal and really enjoyable stay with lovely facilities swimming pool hot tub food and service excellent

Location we loved the lakeside view and walks super big room and confortable beds excellent food also

Nothing

Beautiful location, cosy and comfy, clean and great food ✨️

Decor needs updated, peeling wallpaper in hallway and few cobwebs in the restaurant :/

The pool and gym, its location and the view out onto the lake

Nothing

Clean and spacious with beautiful gardens and views of the river

It’s obvious selling point is the lakeside position. The hotel was clean and comfortable. Staff were nice and helpful.

Partly my own fault but my reason for picking this hotel for one night to break our journey was it had a lake view. Apparently I did not select the correct room although I thought for £192 I had to have selected a lake view, no idea how much more it would have cost. Also at this price point I would expect aircon, we had to open a window and put up with road noise. WiFi never worked for me until we were leaving but it did for my 3 companions, seemed apostrophe in my surname was the issue.

Location

Nothing

Friendly staff ,smiley face .good food for all ages,

Inside of the room all corners every where we're spiders and webs .

Food is fantastic, staff friendly and helpful, hotel is spotless, rooms are a good size with everything you need

Nothing

Great location beside the lough. Friendly staff and excellent food both dinner and breakfast.

Enjoyed all the facilities

More selection

Lovely hotel with a beautiful countryside view over Lough Erne. My room was lovely and very comfortable. Great choice for breakfast with a very well laid out buffet. Restaurant menu could have a little more choice but food was good.

Restaurant Menu choice could be improved.

The staff were amazing and made our stay exceptional even though they were fully booked you were made to feel special

Setting was beautiful

Nothing

Everything, food , staff , scenery and comfort of the rooms where all superb .

The fact I had to leave ..

rooms, and this questionnaire which I have had to fill in as I couldn't get rid of it every time I opened up our account. If I don't want to fill in questionaires then don't force people into it as you won't get a good review

Room spacious, clean, staff helpful Dinner an breakfast lovely

Everything was great

Location of hotel

Lack of services, poor manners by senior breakfast staff. Dinner was poor, daube of beef was not tender, full of grizzle. Apple crumble was a bowl of custard and stewed apples, half a spoon of crumble topping. Dead flys on window cills, cobwebs clear to be seen, Not what you expect for 4 stars

Beautiful hotel. Clean and spacious. Beautiful views over the Lough Erne. Very family and pet friendly.

Nothing we didn’t like. However the bar service was slow. Waited half an hour for drinks to our table before dinner.

Locarion was nice beside the lake

Restaurant was too busy with inexperienced young staff

Everything was top class - the room was great - breakfast was very good too - loved the site and the two owners were there who couldn't have been nicer

Nothing was perfect

The hotel is set on a beautiful location, with lovely walks around it…The staff were very friendly and helpful from the minute we arrived to the minute we checked out !!

There was nothing I wasn’t happy with and I will definitely be back again some time soon

Excellent food Excellent decor

Nothing

Location and food excellent

Pillows were hard and we felt some live music in the bar would have created more atmosphere at night

Personnel aux petits soins, surtout Margaret au déjeuner

Rien

No air conditioning or even a fan in the room during a heatwave made it very uncomfortable.

Everything

We didn't stay long enough.

Breakfast was excellent, a choice for everyone’s taste.

I had no faults at all during my stay.

Receptionist very friendly. Food in restaurant in the evening was delicious even if small portions.

Hallways outside room looked like a building site and were in no way aesthetically pleasing. The shower flow attacked in waves with water pressuring dipping constantly. The breakfast was diabolically organised. A party of 4 stood in front of us with clearly no table ready for them but multiple free tables for 2. Instead of explaining this and asking the 4 to wait aside whilst a table gets organised so the 2s can be set we all had to stand in a line that nearly reached reception area. The music in the room as we got seated was Madness house of fun which genuinely was poetic as the place was madness. The girl who asked tea or coffee was running across the room as she asked. The tea when it appeared was slammed on the table like the person had a grudge against teapot and didn't utter a word or a pleasantry. Genuinely it was a shocking display with other acts witnessed one lady in particular asked multiple members of staff for milk the first of which said sure went away and came back and proceeded to do something else blanking the elderly lady. I know it's a busy time and everyone is probably tired but when in hospitality all guests should at least be greeted with a welcoming approach and treated as if it is their first ever time staying at a hotel. The hotel has so much potential but I just felt it was lacking in the human side of things. Even as far as twice I held a door for members of staff who didn't even say thanks. Manners cost absolutely nothing but are worth so much.

Location

Room wasnt clean

Staff and food were lovely

Swimming pool could do with a revamp

No air conditioning in the bedroom. The nighttime temperature was 30 degrees Celsius which made for very unpleasant sleeping conditions especially with a young child.

The location was good

Didn't find the staff to be welcoming, specifically the host at breakfast service

No lake view was put in a room at end of corridor at back of hotel other side from lakeside

Position and comfort lots of sofas and great views. Good food and friendly staff

All good

Everything was excellent. Our room was beautiful, very clean, modern, and felt new. The hotel has a lovely swimming pool and spa area. We especially enjoyed the restaurant, where a pianist was playing live music in the evening, creating a wonderful atmosphere. The hotel grounds are beautifully maintained, and the views over the lake are stunning. The staff were friendly and welcoming, and we had a wonderful stay.

Nothing. Everything exceeded our expectations.

Location is great. Food lovely. Very clean.

Our room was facing the lake but view was blocked by huge evergreen trees.

Beautiful scenery comfortable room nice staff

Our meal was disappointing

Location, views and bar.

There was nothing I didn't like.

Nice hotel,good-sized rooms and facilities. Great location alongside the lough. Service was good and staff courteous and friendly. Good traditional breakfast and restaurant for meals and snacks. Plenty of parking space

No air conditioning is a drawback in very warm weather. They try to compensate for this by providing electric fans.

Beautiful hotel in beautiful surroundings Great food , lovely staff and pristinely clean

We had a great time the only thing was the rooms would need air conditioning as the weather was very hot kate in the bar was so nice

The setting was lovely, very relaxing overall a good hotel

On the last night there was a lot of noize from the room next door, sound seemed to carry easy from the room next door considering the quality of the hotel it was dissapointing .

The location is amazing, good breakfast, lovely rooms, friendly staff

Expected more from the restaurant food

Lovely location and views when we changed room!

Originally put in a room with no AC and over the kitchen so it was quite noisy. I brought this up the next day with the lovely Jackie at reception and she took care of it straight away

I love the Killyhevlin, I have business locally and have stayed there many times

Pricing but then all hotels are expensive today

Everything. Place is amazing

Check in exerience was shocking, when I aproached the desk I was told to wait while the recptionist dealt with something on her comuter. We were not greated and I had to request to check in. It wasnt until my second drink at the bar that the server asked if this was our first visit to the hotel and how were we enjoying it. Couldnt book diner in the main resturant as we were told it was too busy and when I pursued the matter I was told we could eat in the conservatory which we agreed to and that was fine dont see why we werent offered this at the start.

A greeting at reception. More information that the hotel was busy and better to book diner as soon as we could.

THE HEALTH SUITE AND THE BREAKFAST.

Weekend Break

Unfortunately, the food was very poor. The chicken wings were uneatable, and the overall experience was disappointing. The staff appeared to have little or no training, with a lack of organisation and purpose throughout the service. Cocktails were advertised, but in reality there were only two options available, both from pre-made bottles. Overall, a very disappointing experience that needs major improvement.

Location

No air conditioning & no fans available we could not sleep with the heat so had to leave early

Room was very good standard and location was good.

Room was very warm; bedrooms do not have air conditioning/climate control. Had I been aware of this I would not have chosen to stay there given the extra warm weather.

Excellent breakfast

As was a very hot spell bedroom was very hot. Could have done with a lighter duvet or a sheet.

Wonderful

The setting was beautiful

Nothing

Hotel, rooms, views were all beautiful couldn't fault

Sunday dinner wasn't great at all very disappointing but breakfast was lovely

We loved the location and the spa facilities. The bedrooms were very comfortable and well equipped.

We thought the cooked breakfasts were somewhat overdone as a result of being under heat lamps. We had read that breakfasts were served to order and were expecting something fresher.

The receptionist was very sharp and unwelcoming

The location was good on the bank of the river and close to town.

We had a very nice room with a balcony, (217) however what could have been a great view was completely obscured by two huge fir trees !! Note to hotel maintenance: if a metre or so was trimmed from the low branches of these trees then the view would be somewhat restored. Also we wanted to use the spa and left our room number and phone details with the gym receptionist as the spa person was on a treatment. However no call was made and time was lost so we missed out on our relaxing spa break. Poor customer service !!

Very friendly staff, clean and well laid out room with comfy bed and a selection of pillows (soft firm). Views were amazing, I love the water and watching the boats go by. Location was good and easy to find. Restaurant food was very nice, and good portions, was very full afterwards!

Room was incredibly warm during the night, had to open the window at 3am which meant I could hear the road so overall not a great night's sleep. I had a look for a thermostat, couldn't find it (could have been me being stupid though).

Breakfast was superb, location on the Erne for my fishing was great

Location by the lake and the Spa.

Nothing to dislike.

Very good

Beautiful hotel staff very helpful amazing all round

Everything was amazing

Views were amazing staff were nice.

There was silverfish in our bathroom

Location, peaceful unspoilt area. Beautiful views from hotel. Very clean, great service from staff, all staff were polite hard working . Any staff we met were friendly helpful very neat & tidy uniforms. Food was excellent, fresh, well cooked well presented & good menu available. Ive stayed a few times before & we will certainly book again & highly recommend to others.

Some of the public tend to hog the outside jaccuzzi however the pool steamroom & sauna werent over crowded so we used those faciities instead. Everything else was excellent.

Very friendly helpful staff.lovely facilities and spa. Restaurant was lovely food

Had to leave

Location. Relaxing , just taking in the view.

On 2 occasions we asked about eating options in the evening. Told that only option was "a la carte" . So we are out. Later spoke to resident enjoying a light bite menu. Exactly what we'd have wanted, but not offered. We booked bed and breakfast through booking. com, but later met guests , who , for the same price , were enjoying a dinner, bed and breakfast offer. This should be offered to guests at check in.

Absolutely everything ❤️ Room was amazing Staff were so helpful and the food exceptional

Nothing !!