Sur Grand Hotel vs Similar Hotels

Rooms described as spacious, comfortable with good beds and sea-view balconies for some; generally positive room comfort and size.

The bed needs an adjustment to its mattress.

Sea-facing rooms enjoyed by guests, but some rooms need small updates (no hairdryer provided, minor bathroom accessory shortcomings) and refurbishment is ongoing.

Several complaints about room condition: old furnishings, hot/poor air conditioning, curtains not closing well and isolated reports of cleanliness issues in bedding — overall below average for this hotel tier.

Multiple reviewers explicitly praised very clean rooms and housekeeping; a few notes about minor corner cleanliness and bathroom areas needing extra attention.

The apartment is clean, suitable for families.

Rooms reported as clean, but hotel is a building site with dust in public areas and the nearby beach described as dirty — mixed-to-below-average cleanliness overall.

Multiple guests explicitly praised cleanliness (e.g., 'Clean', 'propreté', 'النظافه'), though a few reports of dirty bedsheets and corridor odors reduce the score slightly.

Frequent mentions of an excellent/ideal location and proximity to services; guests called location 'perfect' and 'best'.

The location is beautiful with services nearby.

Repeatedly noted as a strong point: good location, sea-facing rooms and well located relative to Sur.

Location is repeatedly cited as a strong point (close to beach, next to restaurants, 'الموقع جيد'), with a few guests mentioning it was farther than expected for them.

Consistently strong praise for reception and staff (several staff named and singled out for excellent, courteous service and helpfulness).

The staff is excellent.

Multiple mentions of very friendly, smiling and helpful staff; service consistently praised across reviews.

Service is frequently noted as friendly and helpful (several mentions of courteous staff and a standout receptionist), but there are recurring complaints about cold welcomes, poor handling by some staff/management and policy issues.

Breakfast repeatedly praised as very good with attentive staff; overall F&B (breakfast) sentiment strongly positive despite a layout/space comment for the restaurant.

Standard quality for this hotel tier.

Breakfast received positive comments (fresh fruit, pastries, hot options), though some expected local tea (Karak) was unavailable; generally positive but not exceptional.

Breakfast is repeatedly described as limited or not diverse (charged espresso, lacking variety in breads and fruit), though some guests found it acceptable.

Pool and basic amenities received praise, but there were requests to improve restaurant table layout and some disturbance from nearby maintenance/construction affecting amenity use.

Standard quality for this hotel tier.

Breakfast is good, but pool facilities are poor (not temperature controlled, shallow, surrounded by building work) and no dedicated kids' pool; some in-room amenities missing.

Amenities are mixed: pool was under renovation for some stays, gym described as old/no AC, no valet parking noted, TV/outdated channels but positives include free Netflix and available pool/entertainment when operational.

Mixed signals: several guests recommended the hotel and noted good pricing, while at least one review explicitly called the price high; overall moderate score reflecting mixed perceptions.

The cost of stay is expensive.

Described explicitly as good value for money in reviews.

Perceptions of value vary: some guests say the price is good, others feel it is not worth the cost especially when key amenities (pool) were closed — overall slightly below target.