Impress Resort, Phuket - Free scheduled shuttle to Bang Tao Beach vs Similar Hotels

The room is impeccable and well-kept.

Rooms were comfortable with good amenities like AC and mini fridges.

Room quality is mixed: some report an amazing studio, while others note odd bathroom layouts, unpleasant odors and pests; overall decent for some guests but inconsistent.

Rooms varied in comfort, with some guests finding beds too hard.

The hotel is very clean and well maintained.

Rooms were clean, but some reviews mentioned issues with noise that could affect perception.

Multiple reviews report serious cleanliness issues: insects/roaches throughout, a lizard in a room, terrible smells, and bathrooms in awful condition; pool described as dirty.

Some issues were reported, including dirt and a lack of upkeep in certain areas.

Recommended if you have transportation to visit the beaches.

Many reviews highlight that the hotel is far from attractions and hard to reach.

Location is convenient for some needs (close to the airport and a specific desired spot/Bang Tao beach), but not near many attractions and has limited transport options according to guests.

Location was mentioned as far but generally good, with nearby amenities.

The staff is very friendly and accommodating.

The staff was generally described as kind and helpful.

Mixed service: several guests praise helpful, friendly staff (welcome smiles, honeymoon setup, helpful with room changes), but others report rude café staff and a severe discriminatory refusal incident for a deaf guest which heavily impacts service perception.

The staff was frequently described as friendly and helpful, enhancing the experience.

Breakfast was not good.

Breakfast was criticized as poor quality; many suggested eating elsewhere.

Multiple complaints: no halal options, food described as not tasty, and café staff serving food were reported as unfriendly/unprofessional.

Food was noted as decent but priced high for the offering.

Standard quality for this hotel tier.

Facilities are decent, but breakfast options were severely lacking.

Amenities like the café/photo zone are praised and popular for photoshoots, but the pool is reported dirty with broken tiles and on-site activities are limited.

Amenities were seen as limited, with specific mentions of needing more lounge chairs.

Very good value for what you receive.

Good value considering room quality despite some drawbacks.

Several guests state the stay was good for the price and breakfast was lovely; overall perceived as strong value relative to cost.

The hotel provided reasonable accommodation for budget travelers.