Shangri-La Jinan

沒有

延遲入住，推卸責任，有人吐痰，房間都是煙味

Clean room. Good breakfast

Not in the Shangri La standard

Everything! Perfect experience.

Nothing.

Very good location, a nice and comfortable room, and an excellent breakfast. Would definitely stay again.

Everything was great, but I couldn’t get the WiFi to work during my stay.

Excellent breakfast and the design of the buffet restaurant. I booked a room with view, paying slightly higher premium for it and enjoyed it. Family invited us to a restaurant in the hotel, which served excellent food.

El hotel tiene una ubicacion excelente, tiene una plaza enfrente donde puedes pasear, ver las actividades recreativas, muchos papalotes, gente bailando. Del otro lado un mall muy grande. Puedes caminar a algunas atracciones. El desayuno y la habitacion excelentes

Sehr gute Lage.

Personal kann wenig English.

酒店处于市中心，距离济南市火车站距离最近。距离济南西站高铁站路上30~40分钟，走高架路，不是很拥堵。酒店还是体现了香格里拉一贯的水平，入住体验满意。

周边餐饮有，但是需要走出那么一段距离，不过可以接受。

Good location, clean, helpful staff, good breakfast

位置不错

设施

Nadie del personal hablaba inglés

Location

No one speaks English, I can’t order room service

The breakfast was very good. We had a suite and it was very cold in there like the whole of the hotel.Be great in the summer not winter

As I said it was very good in our room and the whole of the hotel

I have not received my security deposit untill now.

فندق مميز بكل تفاصيله طاقم الاستقبال رائع واخص منهم 徐邦国 Ellison Xu ساعدنا بشكل كبير وكان حسن الاخلاق والخدمة ، موقع الفندق بوسط المدينة بالضبط والإفطار كان جيد ولكنه يحتاج إلى أكلات اجنبية اكثر A distinctive hotel in all its details. The reception staff is wonderful, especially Ellison Xu. He helped us a lot and was very polite and helpful. The hotel is located right in the city center and the breakfast was good, but it needs more foreign food.

الاثاث بعضه يحتاج إلى تجديد ، ورائحة التدخين في الغرف يجب أن يكون غرف لغير المدخنين ، Some of the furniture needs to be renewed and there is a smell of smoking in the room. There should be designated smoking rooms.

Very nice hotel friendly staffs!

Beautiful hotel,highly I recommend

The breakfast was more of a branch than breakfast alot of food

What you expect from a Shangri-La property : clean, well appointed, tasteful, nice rooms. The lacking element related to the lack of English speaking employees, and the overly convoluted procedures established by management (want to use the pool, need a head cap. Want to buy a head cap and charge to room , need to call front desk who can’t figure it out, etc..). Same property in Singapore is a class above

Several restaurants on the property. A local mall close by. Easy to navigate.

We had an amazing stay at Shangri-La Jinan and were impressed by the property location and conditions. The room was very lovely and clean. The location was convenient and within easy walking distance from Black Tiger Springs. Our room had beautiful views of Jinan’s main city square park Quancheng Plaza. Mr. Xu at the front desk was super attentive and nice, and went out of his way to make sure we get all the help we needed. Yifan Wang and Ricky Wang at the concierge were also very helpful and pleasant. We would happily stay here again next time in Jinan.

Loved it

Great hotel to stay in Jinhan

Good location friendly staff

Executive lounge could have longer hours

This is simply the best hotel in this new central area of Jinan. Price-performance ratio was exceptional.

Nothing. A really good hotel.

Friendly staff, nice location and the room is spacious.

New, spacious, excellent location, helpful staff

NA

après quelques difficultés d'enregistrement, le séjour a été excellent. service de chambre irréprochable, une très belle piscine, sauna et Hammam fonctionnels. le buffet de repas et de petit déjeuner est amazing ! Sans oublier un emplacement parfait pour accéder à pied à de nombreux sites touristiques.

"I expected the hotel to be of better quality considering the price I paid. However, the rooms were average and the breakfast didn't meet the standards of a five-star hotel."

入住当天下午19点入住时还没能给出房间，并且要求第二天中午12点前退房，等进去房间后还有工作人员在打扫卫生。预定时提出了加床要求并得到过肯定答复，结果入住后晚上23点40才给加床，影响了整晚的睡眠。早餐种类过少，不符合五星级的定位。

location was perfect. right in the city center. Bed and pillows are comfortable. breakfast is good.

nothing

Clean, frendly staff

The hotel and room are full with smoke

Spa treatment was amazing. Good choice of food at Cafe Spring (great coffee too!). Very helpful staff - couldn't ask for better. Having the 7-11 right there was handy too.

Room smelled of cigarette smoke (we were moved immediately after notifying reception). Limited toiletries (1x very small shampoo/conditioner/shower gel for 2 people = not enough), no bath gel/salts.

Breakfast is decent. Employees are friendly.

Note that the price of this hotel in Booking is excl tax. So the real cost is higher than the figure at first glance. Hence the total cost is not really worth to the service you receive

Excellent service and food,

You haven’t got breakfast for the muslims

The Room was spacious

Very Poor breakfast

Nice

Price

Nothing - the staff was bad and the staff was unresponsive. The pictures on booking.com had nothing to do with reality the hotel is old, the rooms are not clean, the staff can’t speak English, room service is bad, bathrooms are old and disgusting. The staff say they are going to do what you asked but they don’t actually do it. I do t recommend anyone to stay there under any circumstances it has nothing to do with a 5 star hotel in my opinion.

The worst experience in my life

All

Nothing

Good variety foods for breakfast and clean. Location is very handy to centre and shopping mall, restaurant are nearby.

Nothing. All good.

The room is spacious, clean, bright, and well located. It feels like a home away from home. The staff is helpful and courteous. A special mention must be made of Statk Ma at the hotel's concierge.

Nil.

Clean, beautiful, easy to find everything.

location is very good, center of the city. Breakfast is OK, variety of choice.

I often come to Jinan for business traveling for the past 3 years even during Covid year. been stayed in most international chained hotels in Jinan. I can say that Shangri-la experience is the worst! I noticed on my room that "DO NOT DISTURB" because I have extremely important meeting. but then during my meeting, the housekeeper called to my personal phone number and talked to me in Mandarin. I told them I was on important meeting. She can just clean the room. Dont call me! I was confused because I already notice "DO NOT DISTURB" , and WHY housekeeper can have guest personal mobile number ??? why they can just anyhow call guest during weekday working time??? Worst part is when I as back to the room. The room WASN'T CLEANED !!! then why they called the guest??? why disturbing the guest?? at the end, they didnt do anything ! didnt even give the water bottle! When I informed the hotel manager , he clearly gave me "I DONT CARE, SO WHAT" attitude. I am not angry about room wasn't cleaned issue. but what I want to know is why housekeeper can anyway how call the guest on personal mobile phone? where is guest privacy?? The manager blamed the housekeeper that her English is not good. but you already should know the room guest is foreigner. and I spoke Mandarin to her. The management system here is absolutely a JOKE! (not housekeeper's fault) Seriously, there are many other better hotels in Jinan that offer service and price than here.

As expected facilities and cleanliness were great as expected, except for as stated below

Couldn't find a Pub or other nightlife entertainment at the Hotel; but not sure if applicable.

Central location

Great food

Every thing

Less food in home service

Great

Nothing