Staybridge Suites Niagara-On-The-Lake by IHG

great breakfast

I had booked a room with two beds but I was given one with one bed and a couch.

Everything. Excellent location. Thank you

We stayed in the handicap suite. It was huge. Great location for us. The mall is right across the street, close to the ballpark. Breakfast is very good.

Heel grote kamer, superschoon. Prima ontbijt.

Ligt wel iets verder (15 min. Met de auto) vanaf dr watervallen.

Very clean, great location, comfortable bed, loved having a kitchen.

We stayed a week so the breakfast got a little boring with the same food every day, which is a small complaint. We would love to see a gluten free bread option.

Belle chambre et propre

Toi étant correct

Although I hadn't requested a handicapped-friendly room, mine was - appreciated the extra space in the bathroom and the grab bars made showering extra safe. Bed was comfortable and the noise levels were minimal despite being quite close to the elevators.

Because it was a suite and not just a hotel room, there were cooking odors from other suites from time to time.

Room & hotel is clean. Good breakfast. Pool. Short drive to all we came for.

Pool could have been heated on our 1st night, was good afterwards. Location is poor for walking. Outside cushions very used & weeds everywhere.

La colazione, sebbene non ricchissima, aveva tutti gli elementi per essere considerata completa e ricca!

La suite que nous avons occupé était trè bien équipée. La suite, la piscine et les espaces communs étaient très propres. Sans oublier que l'établissement est à proximité de plusieurs vignobles et de Old Town

L’emplacement et le style de chambre avec cuisine

L’odeur etait très mauvaise (odeur de tapis) et la climatisation est beaucoup trop bruyante

Location was good for us. The hotel itself was clean, in good condition.

Breakfast is ok.

La chambre à toutes les commodités C’est près de tout Ça sauve beaucoup de restaurant d’avoir une cuisine équipée

Rien

El sofa cama muy incomodo

Piękny apartament

L'emplacement de l'hôtel non loin des chutes de niagara mais il faut noter qu'il est nécessaire de prendre la voiture

Trés déçu des prestations pour un hôtel 4 étoiles. Les lits des enfants n'étaient pas faits et lorsque nous avons avisé la réception de ce point, on nous a répondu que nous devions nous même faire les lits....ce n'est pas digne d'un hôtel 4 étoiles

L’emplacement, les déjeuners généreux avec du bacon et des saucisses! On a encore le droit d’en manger dans cet établissement! On a beaucoup apprécié! Le personnel chaleureux et accueillant.

Le matelas du second lit est très inconfortable.

staff were great. Room was almost accessible, but needs work. I told the manager and she was very receptive, so that was good.

The shower curtain is 4 inches too short, so my shower turned the bathroom into a wading pool! The bed was so extremely soft, it was difficult to get out of it and we both had backaches after the second night. We booked it, knowing it was in NOTL. To our shock it turned out to be almost St. Catherine's, and a $60.00 taxi ride each way!! In three days that was $250.

Breakfast was good. Proximity to NOTL was decent.

Had issues with a dog smell (that they knew about) in the room that they couldn’t or wouldn’t address until the 2nd day of our stay. We gave them 5 hours to work on it the first night and they still did not make it any better. When talking with the site manager he agreed to move us the 2nd night. I asked to speak with him about the issue after we got set in our new room and he never reached out. Staff were continuously unaware of the issue. When we asked for him at check out the employee had no idea about what was going on but saw a credit for $117 on our bill which brought our 2 night stay down to $780. This was never discussed with her or us. Very disappointing. On top of that our HVAC unit was high pitched and noisy. I let them know about this as well. The 2nd night the room we were moved to was amazing with no issues. The HVAC and smell were no issue.

The professional and courteous staff and the amenities.

The kitchen lacked some basic kitchenware as well as 2 extra chairs. A room to accommodate 4 people should include 4 chairs at the table as well. Also the entire room including the kitchen and in particular the bathroom would benefit from a deep cleaning. The floor grout was filthy and the shower grout and caulking were black and mouldy.

Spacious rooms, nice place overall very well kept

The sofa bed was not comfortable to sleep

Ten minutes to vineyards and to the Old Town.

The Mac and Cheese and Chicken at the social. It was supposed to be appetizers.

Location Comfortable Bed Great fridge and Kitchen Friendly staff

Cleaning not thorough Breakfast boring, no fresh fried eggs on the spot option Pricey rooms

From start to finish it was excellent I was having difficulty with the height of the toilet they provided a seat that raised the height of the toilet and as someone with mobility issues this was a godsend. Met the owner and he was super nice. The complimentary breakfast was delicious as well would definitely recommend to anyone wanting a nice place to stay.

Nothing

Location, breakfast, facilities.

Some of the gym equipment was not operational or repaired during our two week stay. The gym needed dusting, especially floors around the bases of the equipment.

Staff were Mostly Friendly and helpful Love the comfortablr bed and Kitchen equipment Love the fridge and location Near the outlet shopping centre

No Windows can be opened so got stuffy at Times Cleaning was Not done thoroughly though Daily on weekdays Breakfast was boring no omelette / réal Time Friend eggs Very expensive Room rates

Friendly staff and cleaned well

Old electrical wiring not working. Old tired rooms and noisy air conditioner

Borne de recharge et propreté des lieux

חדר גדול ומרווח . הכל חדש ונקי . ארוחת הבוקר טובה מאוד . המקום מעולה באמצע הדרך בין מפלי הניאגרה לבין העיירה ניאגרה אט דה לק.

Breakfast was excellent

No smoking area they should have a bench like the hotel across the way

value for my dollar

It was hot and tasty

Could have a little more fruit and have some white sausage gravy and biscuits for breakfast other than that it's 100%

Staff are very friendly, kind and helpful.

Mattresses in the rooms are very beat up and uncomfortable, Breakfast is average.

Breakfast selection was really good. I was satisfied

Overly priced

We had a wonderful stay at this hotel. Everything was excellent from start to finish. The rooms were spacious, comfortable, and very clean. The hotel's location was perfect and made it easy for us to get around and enjoy the area. We also really enjoyed the breakfast, which offered a great variety of fresh and delicious options. The staff were friendly and helpful throughout our stay. We would definitely recommend this hotel and would be happy to stay here again in the future

הכל היה מושלם

The breakfast wasn't good

The location. The staff treatment.

The mattresses in the room is very uncomfortable and very beat up. The Fitness room equipment is broken. The laundry room machine need to be clean.

the room was spacious and comfortable. the kitchen was fantastic and stocked with basics as you would expect. Hotel offered games and the pool was amazing.

No ice maker on each floor. Not a big deal though.

The room was clean and well-organized. The bed was comfortable. The breakfast buffet area was clean and the coffee was decent.

Rooms facing the QEW can have traffic noise - it bothered us a bit one night. My daughter slept on the pull out couch and said it was not very comfortable

The suite was spacious, the kitchen had everything that we needed, everything was clean, the sofas were comfortable. The breakfast was decent, the receptionist super friendly.

The noise of the fridge and the AC was unbearable. We had to turn off the heater at night, as we couldn't sleep, that's how loud the noise was. The bed was extremely uncomfortable, the pillows horrible. The kids' sofa bed couldn't be used, as there was a horizontal bar that when someone would sit on the bed, it would feel it instantly. So we all tried to squeeze in the big bed. But none of us slept well. The duvet cover kept on twisting, the quality of the bed sheets was so bad...by morning part of the mattress had no fitted sheet. We would not return. For the money that we paid, we were expecting for good quality stay.

Breakfast was great as was location

There were 12 or so teenaged boys who took over the pool rough housing but eventually a staff member did come along and told them to stop diving into the pool

Front desk was extremely friendly and answered all questions. Breakfast was great! Variety of food and drinks. The person who brought us extra towels and blankets was very courteous and professional.

-

The staff were very friendly, room was comfortable, breakfast was great!

The pool area was dirty. The bathroom needs more attention to detail as far as cleaning goes. And there was hair in the bed.

Endroit très bien situé, tout a proximité. Très propre et confortable. Personnel courtois et sympathique. Je vais y retourner c'est certain. Parfait pour voyage.. dans la région des vignobles et niagara falls. Dormir dans le calme . Je vous recommande l'endroit. 👍😉

Tout était parfait.

Good cleanliness and excellent front staff.

Chambre spacieuse et propre

The shower mechanisms were hard to figure out. We had water spraying all over the bathroom.

Bacon

Sausage

Room was spacious and comfortable.

The staff were welcoming.

La chambre très spacieuse

Nous sommes aujourd'hui le 08 janvier et je n'ai toujours pas reçu le retour de ma caution de 213$

Breakfast buffet was very good

I booked the hotel because of my birthday and they didn’t even bother giving me a bottle of water as a courtesy. Even though I asked, staff and even the Manager didn’t treat me as I expected. Very cheap.

Room was comfortable and clean, it had a small kitchen, good breakfast variety, the pool was nice as well. Located only 15min away from the main attractions at Niagara Falls

Only one reception was working on the Holiday Inn, not sure why they have two hotels at the same location. Bathroom has the sink separate from the toilet and shower. Bed was not actual queen size.

Clean spacious room everything you need for a short or long stay

Room was great, nice breakfast, location close to many attractions

The A/C unit in the room was too noisy ... the first night was not too bad but we couldn't sleep the second night due the noise..

Great location, pet friendly. No parking fee, breakfast was great.

Location, roomy room, loved the small kitchen, staff, pool

Nothing

Bed was comfortable, clean, quiet, breakfast was a hot buffet and the best choices yet in any hotel we have been in. Dwayne the chef went above and beyond as he put the GF bread in a separate toaster. Staff were very friendly. Our suite was great as we cooked supper in it. Everything we needed was in the kitchen.

Suite was fantastic. Breakfast options were excellent.

Wish there had been a hot tub by the pool. Breakfast hours are a little short. An extra half hour for later risers would have been a nice extra touch. Other than that everything was A+.

Robin at the desk was a doll. The bed and bedding was so comfortable. Loved the Dove products in the bathroom.

Everything

Nothing Everything was great

Hôtel super propre

Lovely room and breakfast. Great stay.

Clean, good breakfast, friendly staff

Clean and comfortable

Breakfast was poor. Eggs were cold. Bagel tasteless

The accommodations were spacious and very clean.

TV selections were very limited with no options for movies.

All area by clean and well organized

Sehr sauberes, ordentliches Hotel mit tollen Zimmern. Das Frühstück war auch gut, die Niagara Fälle und Niagara-on-the-lake war auch nicht weit.

Leider war die Lüftung laut und ließ sich nicht abstellen. Wir konnten trotzdem sehr gut schlafen, es war leider nur etwas nervig

n/a

Breakfast and happy hour were nice. Spacious rooms/suite.

The living room couch smelled like a wet dog!

The concierge was very helpful with information about the area.

Great cozy stay, breakfast included. Only thing I would replace are the uncomfortable pillows.

Spotless property, fantastic breakfast, quiet

The HVAC System cooled down Trex room very quickly.

We stayed at this hotel during our trip to Niagara Falls. We were looking for a clean modern hotel. The cleanliness was above average. Unfortunately, the sofa bed in the other room was quite small even for two kids. My son complained that he felt the bar jutting into his back. The breakfast was nice it had quite an assortment of food.

We were surprised at how big the room was. Loved the kitchen facilities. Bed was very comfortable. Loved our stay!

Pleasantly surprised by the size of the King suite. If required for an extended stay, the kitchen is excellent.

Air conditioner in bedroom did not work at all, and on top of that made an annoying sound, even when unplugged, that kept us awake for a couple of hours. For information, there is a separate air conditioner for the living room / kitchen area.

Our air unit broke down. Staff promptly moved us to a new room. Awesome customer service!

Beautiful, clean, modern and facility with many amenities. Quiet & very comfortable. Friendly & attentive staff Sept 28th, 2025

Great location

Nothing

Breakfast- Room for improvement

Variety of the breakfast is not up to standard

Facilities

A lot of noise ar nights. For people susceptible to sleep is hard

Clean, friendly staff, decent breakfast.

Mould around sink and on the bathroom floor. Must smell in the air conditioner. Sofa bed was dirty, had cookie crumbs when it was opened up.

The breakfast was excellent - not just cereal and toast! The room was quiet, very comfortable and spotless.

I chose this hotel bc it was dog friendly and had a hot tub for my back after traveling so far. It was very clean, friendly service and dog friendly. However there is no hot tub. There is an indoor pool but no hot tub. I was definitely disappointed since I could have chosen any number of other hotels that were closer to our destination with other pros and without a hot tub.

I would highly recommend staying here! The cleanliness and staff effort was above and beyond. The facility itself was very impressive with a private patio area outback with 2 bbq's and lounging area. It was superb! The complimentary breakfast was incredible with loads of choices (hot and cold) and freshly made! Definitely deserving of a 5-star review. We are planning to go back in a few months!

Comfortable bed, very clean