Hyatt Place Shanghai New Hongqiao

I like all I had hoped that China, being a large economy, would have plenty of its own products, and that people of all religions would come here, with food easily available for everyone. But there is no halal option. Due to language barriers, cultural exchange or understanding has not been easy. I hope the authorities will pay more attention to this.

I like Chinese beauty full nature.

i met this lady called nicole she’s the HR i had a little problem with navigation and she speaks fluent english and assisted me throughout

The room was big and clean the swimming pool was good the change room for swimming pool needs upgrade

The change room of swiming pool nned upgrade also No one in hotel could speak English

Pas cher pour la chaîne Hyatt. Chambre spacieuse et confortable pour 4 avec un canapé lit. Piscine Proximité avec Outlets pour shopping discount

Attention, très loin du centre de Shanghai, dans la lointaine banlieue ! Ne venez pas ici pour visiter Shanghai ! Piscine encombrée le week-end par des cours de natation. Petit déjeuner moyen.

Tolle Zimmer, Fitnessstudio und Schwimmbad inklusive. Mega Frühstück.

Etwas ab vom Schuss, aber noch ok.

Het ontbijt

Locatie is wat ver van openbaar transport

El aire acondicionado no funciona bien, no enfría como debería y en época de calor no es suficiente (mi familia y yo fuimos en julio) El desayuno muy bueno y completo. El hotel esta muy cerca del outlet Barilian, pero está muy lejos del centro de Shanghai, en Taxi alredor de una hora con un costo promedio de 100 Yuanes, en Metro está alrededor de una hora y media. La estación mas cercana del metro está a unos 2km.

The hotel is located 30 minutes from the center by metro. The breakfasts are monotonous - the choice is very poor. Lunch and dinner from the menu in the restaurant - the prices are outrageous. The cleaning of the rooms is a "4". The pool - they don't let you in without a swimming cap, they conduct private lessons with children and sometimes there is no room for vacationers.

The hotel staff barely speaks any English, which made communication difficult. Breakfast was just okay, nothing special. On the positive side, the room was quite spacious — larger than typical hotel rooms. However, the location is very remote and far from the nearest MTR station, which made getting around inconvenient. Wouldn’t recommend if you rely on public transport or need English-speaking assistance.

From the beginning, we felt like we were treated differently — I’m not sure if it was due to our nationality, skin color, or something else, but the attitude from the staff was noticeably cold. Despite booking months in advance and requesting adjacent rooms (as we were traveling with kids), the hotel never responded to our messages. At check-in, we were given poor rooms and told they couldn’t change them because they were “a bit full.” We tried to be understanding and waited patiently for things to improve. But on the fourth day, they suddenly canceled our breakfast without notice — that was the final straw, and we decided to check out. Starting the day with disappointment really ruins the whole experience. Room Airconditioning system was bad

Amazing breakfast and friendly and helpful staff.

The location was not great as we could see some abandoned apartments, and around the buildings, there were closed showrooms for rent. Overall, from the outside, it was okay. Nothing close apart from the outlet centre. d friendly and helpful staff.

Smell smoke in elevator and hallways.

The room was excellent. It matched with the photos.

The room are comfy and big enough

The staff at the receptionist can't speak English, so I have to call my friends to help me to speak to them for my check in process It's not easy to find the restaurants near the hotel

Nice pool, great breakfast, friendly staff.

Specially the room service and morning Breakfast

At dinner there is little is no system at on arrival time. Before have to inform them. And besides of this hotel there is no food market.

Room is excellent

kitchen is so so because chinese kitchen i don’t like so much

I liked the layout of the room and the swimming pool looked really good too.

The bellhop was very rude and did not attend to us at all when we arrived. When we arrived we were informed that there was no booking on the hotel's system even though we had a booking confirmation number. Then after we booked a room and paid for it we got settled in the receptionist Rico informed us that he under charged us and that we needed to pay more for our stay. When I went to the restaurant they were out of some of the items on the menu even though they werent that busy at all. When we phoned room service for some ice and cola's they brought up the ice but I am still waiting for the cola's and I am back home already. It was one of the worst hotels I have ever stayed at. The wifi in the hotel was non-existent as well.

最高

Don't stay there, its in the middle of nowhere. Staff are extremely rude. Premises are not looked after, they are dirty rubbish everywhere

룸이 생각보다 넓고 깨끗해서 좋았고, 조식도 괜찮았어요. 한가지 아쉬운점은 한국어 가능자가 없어서 아쉬웠어요

Varied bfast options

Far away from subway station and also downtown Shanghai

close to the trad show. to fare from airport and any mall.

早餐餐廳人員都沒戴口罩

A very nice hotel, newer with comfortable rooms. It has a nice pool that you do not need to pay extra for and the breakfast dining arra is very pleasant. There was a young man in the concierge who was very helpful. The locatuon is ok. It is quiet but there is nothing right outside. However, it is still convenient to get to place in the vicinity.

The distance to the metro is too far

It’s a good hotel, good breakfast. Little out of the city if you need to eat something but in general all good.

Beautiful property very nice

朝食がイマイチだった。

Receptionists were awesome and helpful. Hotel was clean.

Excellent

No complaints

Clean rooms

Noisy, nothing around hotel. Outside building is old

Location and cleaning are is perfect 🥰

The breakfast is a combination of western & chinese food and we like it. The room is also big and very convenient for us. The staff is very accomodating even there is some conflict or our reservation dont reflect in their system, they accomodate us. They even provided an extra pillow free of charge.

We are not aware that we need to wear swimming cap or even in the booking.com it was not notified, so we need to buy a 30rmb each (total 90rmb) for the cap. Hope in future you have staffs that can understand or speak english as we are foreigners. Other than that, the staff are very accomodating even they got problem and cannot view immediately the booking.com reservation.

great place to stay, quite and safe. We love the breakfast buffet. The only one thing is cannot adjust the air conditional, it controlled by central set as 28C which is hot in the room.

very good experience

Awesome.

Not very pleasant and unhelpful with information to move around town

Worst service. The manager Jason is a very good guy and helpful but the entire team sucks. They do not have a bell cart and no one is helpful. None of them can say hello in English. They have attitude issues too

Air conditioner does not work. It chills the room by 2 degrees, fridge doesnt really work either. Food was pretty sub par, seemed like it was reheated or frozen food.

This property is too far from the local airport and train station.

Sofa bed was dirty and old mattress. I had to call to change it. Far from metro station. Breakfast was really good. You have to carry your own luggages.

I would specifically like to mention RONALD on the front desk .... I arrived late post midnight coz of my flight delay .... Ronald helped me check in like he would do for any other guy .... however , since the kitchen was closed and I was famished , he ordered food for me from outside .... I was very impressed with this out of the way helping attitude ..... thank you so much Ronald ..... you have provided me with one of the best service I’ve received in a very long time ... keep it up

Firstly the location is quite far out especially if you arrive in Pudong. Please do not be fooled by the name of New Hongqiao because it was no where near Hongqiao. Check in was not smooth because the system error at 1am. Spent around 20 mins at front desk trying to find my booking and get my key. Room was nice because it was all new and typical Hyatt property. Breakfast selection in my opinion is enough but table cleanliness is lacking, maybe the restaurant is short staffed. Overall its a pleasant stay for the property but the location is really not so convenient.

We had a very wonderful stay at this hotel . The staff was very welcoming and made out one day stay perfect!!!