WOW Crest, Indore - IHCL SeleQtions

Excellent food with friendly staff

None

BREAKFAST WAS GOOD GOOD VARITY

ALL WAS UP TO THE MARK COMPLETLY SATIFIED

For pet it was orsanm

Pls provide care taker for pets and garden for them

Good, could be better

Timings of check in, breakfast

At wow creat we was celebrating our birthday 🎊 first thanks torahul shift incharge to help me out for decoration of my room and arranged complementary cake . Thanks for the good hospitality .

My stay at WOW Crest, Indore, unfortunately did not meet the standards I anticipated based on the property's reputation. I found the overall hotel amenities to be lackluster and not well-maintained, and the room quality itself was quite disappointing, feeling outdated and failing to provide the level of comfort I expected. Furthermore, the service from several staff members was notably lacking, as there was a general absence of attentiveness and professionalism throughout my visit. Overall, the experience was quite disheartening, and the stay did not reflect the quality or standard of service I expected for a property of this caliber.

Staff

It’s getting old

Quick check in and assistance

None

Extremely humiliating experience. My relative was denied visitation access to my room at 7:00 PM. The Duty Manager, Sunandita Mishra, is not aware of the customer rights. According to her, visitors are restricted to the lounge or reception areas. It appears that she is not aware of the company policies, as when I requested to see the written policy, I was informed that it could not be disclosed. My company's policy permits visitors until 9:00 PM, a fact I communicated to the manager. It is imperative that management demonstrates a more professional demeanor and possesses a comprehensive understanding of established policies. The arrogance was not appreciated. I would not recommended this hotel.

I am sharing this feedback with genuine disappointment because the experience I had during my recent stay was not what one would expect from a Taj hotel or, for that matter, from a reputed five-star property. At the time of check-in, I was surprised to find only one staff member at the reception, handling both check-ins and check-outs while a number of guests were waiting for assistance during long journey in night hours everyone seems exhausted. I requested that additional staff be called to support the guests, but I was informed that there was no other staff available to assist. What was even more concerning was my request to speak with a manager. I was told that the receptionist himself was the manager and that there was no other manager or senior representative available to meet the guests. While I appreciate that staff may be working under difficult circumstances, this raises a serious question about the hotel's operational preparedness and its approach to guest service. Are we supposed to wait during the night for 20-30 Mins for check in and check out?? Unfortunately, the situation was no different when we approached the reception early in the morning for our departure. Once again, there was a crowd of guests and only one staff member managing the entire reception desk. And I was running late for flight There appeared to be no visible effort to ensure adequate staffing or to provide timely assistance to guests. This is not simply an issue of waiting a few extra minutes. It is about the overall guest experience and the impression that such an operational setup creates. A five-star hotel is expected to anticipate guest requirements, particularly during peak check-in and check-out periods, and have adequate resources in place to handle them with professionalism and courtesy. Taj is a brand built on hospitality, service excellence, and the trust it has earned over decades. It is therefore disappointing to see an experience that gives the impression that guest convenience is not receiving the attention it deserves at the property level. If such situations are becoming routine, they can gradually tarnish the reputation of an otherwise respected and iconic brand. I am highlighting this feedback not merely as a complaint, but because I genuinely believe it deserves the attention of senior management. I would also like to bring this experience to the attention of Mr. Puneet Chatwal, whose vision and leadership have been instrumental in shaping the hospitality standards associated with the group. Situations where guests are left waiting with minimal staff support can undermine that vision and, ultimately, dilute the brand promise. I sincerely hope the management will look into this matter, particularly the supervisory presence, and guest-service protocols during check-in and check-out. Guests should feel welcomed, valued, and cared for from the moment they arrive until the moment they leave. I hope this feedback is taken in the constructive spirit in which it is intended and that appropriate corrective measures are taken. A brand like Taj deserves better—and, more importantly, its guests deserve better. I would not suggest this hotel Better Try Sayaji and Radisson for better experience.

It was nice experience with good hospitality with specially chef Vinay taking care of us food & everything was very updated . Nice experience

the hospitality & the service is great. The staff is friendly and helpful. Ms. Prasansa is humble. Good job

Beautiful property best places to visit in indore The reception staff rahulis warm and welcoming, and the food is outstanding. The house keeping team clean my room very humble and polite in behaviour.

⭐⭐⭐⭐⭐ Excellent Stay with Outstanding Hospitality I had a wonderful stay at Wow Crest Hotel, Indore. The hotel was clean, comfortable, and well-maintained, and the overall experience exceeded my expectations. A special mention goes to Chef Vinay, whose hospitality during breakfast every single day was truly exceptional. He was warm, attentive, and always ensured that guests were well taken care of. His dedication and personal touch made every morning a delightful experience. I would also like to appreciate John Mary, who served us in the restaurant throughout our stay. He is incredibly humble, courteous, and professional. His friendly nature, prompt service, and genuine care for guests made every meal enjoyable. Both Chef Vinay and John Mary are wonderful personalities who represent the hotel with the highest level of professionalism and hospitality. They truly made our stay memorable. I highly recommend Wow Crest Hotel to anyone visiting Indore and look forward to staying here again.

Chef vinay was extremely Good with the pancakes, my son loved it...Kudos to him.

How the name pronounce the same way the stay was wow, really good one. And the house keeping people are too good specially Anita Singh very kind and her work clean and neet, stayed more than 10 days, Anita's work excellent, she made my stay comfortable. Kudos to her work.

Location is good, we enjoyed the atmosphere, value for money , food was awesome at Nazm ,must try Gilafi Mutton Seekh Kebab, Galouti kebab,Murgh Nizami korma with Khameri Roti ,..The sugarfree coffee & butter cream was just fabulous. Must Visit,. Mr. Akshay and team collaborate well.

An Unforgettable 50th Birthday Celebration! I recently stayed at the Wow Crest Hotel in Indore, and it was an absolutely wonderful experience from start to finish. The team truly went above and beyond to make my stay special, especially since I was celebrating my 50th birthday. A massive thank you to the housekeeping team, who surprised me by beautifully decorating my room with balloons and arranging a complimentary birthday cake. It was such a thoughtful, heartwarming gesture that made me feel incredibly welcome right from the moment I walked in. Another major highlight was the hospitality at breakfast. A special shoutout to Steward Nelima and Chef Vinod for making every morning session so enjoyable and memorable. Their warm service, attentive care, and genuine hospitality really stood out and started my days on the perfect note. The entire staff's dedication to guest satisfaction is commendable. If you are visiting Indore and looking for excellent service and a comfortable stay, I highly recommend Wow Crest. I will definitely be returning!

Had a comfortable stay. Krishna is also working there. He is a very professional chauffeur. Drives very smooth.

I was here for a business meeting. And we had a great meeting hours. Also, the lunch served in the restaurant was delicious. Chef Vinay and his team has prepared the same with whole heart. Also, I appreciate the Service from your team member johnmoni in restaurant. I had great experience overall. This was my first visit to wow hotel but will not be the last.

Great hotel and great experience. Krishna was our driver. Supe courteous. Definitely recommend the hotel

I have booked the hotel on 7th april 26 for 2 days but found the hotel people very rude at the time of checkin . no support and too hectic this people were creating havoc. rohit person at reception was just passing time pass and creating to late to provide the keys till 11.00 pm they hand over the keys. all my family members were upset. i dont think this kind of service from IHCL team. dont sugget to go in this hotel . very rude behavior of staff and reception peoples are very arrogant. they even didnt provide invoice copy till date . very much disappointed never suggest to go .

Driver Krishna deserves a special mention.

Hospitality

Check in time taking

Our stay and experience at WOW crest IHCL Indore was exceptional. We were treated very well by Ms. Sakshi Joshi from the front office. She was caring, helpful and very cooperative. Special thanks to her.

Accessibility from the porch could be improved

Lovely hospitality especially Chef Vinay was very kind and courteous. He really made us feel comfortable.

I had such a wonderful breakfast experience at Wow Crest Hotel, Indore, and a huge part of it was because of Senior Chef Vinay. Chef Vinay has the warmest, most genuine smile and makes every guest feel special. He personally walks to each table, asking about everyone’s breakfast experience, finding out their favorite dishes, and even sharing little stories—like the secret seasoning that makes the Indori poha so delicious. It’s these thoughtful little details that make the experience truly memorable. What stood out the most was the time and attention he gave to every single guest. He happily accommodated special requests, and when I asked if I could have some food packed, he graciously arranged it with such kindness. You can also see how happy and motivated his team is, which speaks volumes about his leadership. I genuinely ended up eating twice—maybe even three times—more than I normally would, simply because the warmth, hospitality, and care made the entire experience so enjoyable. If you’re staying at Wow Crest Hotel, I highly recommend having breakfast here and taking a moment to meet Chef Vinay personally. His warmth, humility, and exceptional hospitality make the meal unforgettable. Thank you, Chef Vinay, for making my morning so special!

It was very good stay. The housekeeping team did very good job keeping my room spotless. A special thanks to Nikita for the daily attention to details.

It was really wonderful. Nikita from housekeeping is very helpful and kind.

Gutes Hotel! Ausgezeichnetes Buffet, man sollte auf jeden Fall mit Frühstück buchen. Abends kann man dann zwischen den beiden Restaurants aussuchen, beide sind gut. Super freundliches Personal, insbesondere der Zimmerservice. Sehr gutes Preis-Leistungsverhältnis.

Food, hospitality, services

Little tight room

Best hotel ever if you come for visit ujjain stay in wow crest Mrrahul very helpful during stay mahakal blessed him

Chauffeur Krishna was a great help & drove very well. Well behaved & polite. Great experience kudos to Krishna.

Very understanding staff MrRahul he were very helpful 🙂 during my stay

The stay was comfortable with all amenities. The gym can be improved with more equipments. Mr Krishna dropped me on time to the airport.

Good stay. Excellent transportation experience too from airport to hotel and back. Krishna was extremely helpful.

Very comfortable stay and good food. Punctual transport to and from airport arranged by Krishna and team.

The rooms were comfortable, the staff were wonderful and the food was excellent. Absolutely worth staying here!! Highly recommend it!

Location is good, well maintained property. Staff at Constellation restaurant was very courteous, special thanks to Mausomi for kind hospitality.

Room Service needs improvement, not at IHCL standards. Have to do follow ups with house keeping team for stuff like toiletries, water etc.

Good pleasant stay. Krishna was polite and professional in duty.

Had a great experience from checkin to checkout . My chauffeur krishna was very humble and polite .

Amazing staff, ambience, food. Chauffeur Mr. Krishna was very professional and cout

Great experience and very soft spoken staff.

Hotel is nice. Got upgraded to a spacious suite which was a nice touch. Only the pool is small for the hotel size. Chauffeur pick up and drop from the airport was good. Chauffeur Krishna took us through a route without any red lights which was good.

The stay was absolutely beautiful, the hotel room was quite neat and tidy, and I enjoyed the food at the constellations restaurant which is on the ground floor. Visited ujjain and the vehicle was arranged by the travel desk at the hotel, Mr. Jithin Bellboy, coordinated and made sure the journey was safe and smooth. Overall, a great divine stay.

Nice hotel , Good Amenities , good rooms , Very good service , well trained staff , on Par with Taj . You will never feel it is Not TAJ . Big Gymanasium Overall 4.5 out of 5 . Will recommend to other travellers

I had a wonderful stay here for 7 days, and my overall experience was very comfortable and pleasant. The entire staff was extremely cooperative, polite, and always ready to help whenever needed. A special mention to Ms. Anita Singh, who took care of room cleaning during my stay. She is kind, hardworking, and very dedicated to her work. Her positive attitude and excellent service made my stay even more comfortable. I would also like to mention Mr. Satyajeet Singh, a trainee who had joined recently. Even though I interacted with him for only a day, his friendly, respectful, and helpful nature left a great impression. He was especially very warm and friendly with my child, which was truly appreciated. The only thing I felt was missing was a play area for children. It would be a wonderful addition for families traveling with kids. Overall, I had a great experience. The hospitality, cleanliness, and supportive staff made my stay enjoyable, and I would definitely recommend this hotel to others.

Had a wonderful stay at the hotel. The service was excellent from the moment I arrived. A special thanks to Sakshi at the front desk for making the check-in process smooth, professional, and welcoming. I would also like to thank Jitendra for assisting with my luggage promptly and courteously. Their hospitality and attention to detail made my stay even more enjoyable. Highly recommended, and I look forward to staying here again.

From Check in - Nandini , Kum Kum and Anshika and Sakshi ensuring we had a fabulous check in with Priyadarshini Madam taking care of all my needs and Request Anshika for spending time with my 6 year old son and making sure he is entertained Vidish Mhatre Sir - The GM of the Hotel such a lovely person to meet and talk to Very humble and down to earth and he shud be given all the credit for ensuring all these staff members are doing their job well and ensuring all these guest needs are taken care off The Chef Vinay , Ujjwal , Satyam - kitchen people ensuring all food stuff is well taken care off and fulfilling all our needs I would love to visit this property again just to meet all these lovely people and making sure my Sr citizen dad and my 6 year old son have the best time ever Thank u for every thing Tejas Sheth 9820249610

I had a wonderful dining experience thanks to Mr. Vinay, the Head Chef at Wow Crest. His hospitality was exceptional, making every guest feel welcomed and valued. The food was absolutely delicious, with every dish prepared to perfection and full of flavor.What impressed me most was Mr. Vinay's humble and professional manner. He took the time to ensure everything was perfect and interacted with guests with genuine warmth and respect. His dedication to both food quality and customer satisfaction truly stands out. Thank you, Mr. Vinay, for the excellent food, outstanding hospitality, and memorable experience. Highly recommended!would also like to appreciate the hotel's cleanliness and maintenance. The rooms and common areas were spotless, creating a pleasant and comfortable atmosphere throughout my stay. Guests frequently praise the hotel's cleanliness, service,

😎 big thanks to hotel wow and team to give good memories. Restaurant team very attentive during breakfast and dinner. Specially thanks to chef to given special Dosa. departure gift 🎁 provide by duty manager Rahul.

Especially staff is very good Riya,jonmil and ojwal is very good work , very fast service with sweet nature 🩷

Great food great hospitality From Ujjwal & team johny mony satyam ji good to go for holidays & chief vinay is also good

Good location best hotel in indore Very humble staff rahul and himadri. Good view rooms with morden interiors.

Nice hotel with Taj signature. Customized to regional tastes in all spreads. Warm and inviting staff. Front desk, Duty Manager, Dining, Valet, Security all of them carry a genuine helpful approach. Even when power failure occured, DM Ankush managed it so well and was standing like a leader accepting the situation and pacifying guests. Not hiding in back room. Front desk Rahul, Dining area Rohini and everyone was Good and made me feel like a Valued Guest in true sense.

Had a great stay at the hotel. The rooms were clean, comfortable, and the service was excellent. A special thanks to Mr. Himadri from front desk for his outstanding hospitality and helpful nature. He made the experience even more pleasant. Highly recommended!

Amazing experience specially while having breakfast. All the servers and waiters like Nilima, chef Vinay and many others were amazing Thank you

The hotel offers outstanding hospitality and a pleasant atmosphere. A special thanks to Himadri from the Front Desk for making our visit smooth and enjoyable.

Great hotel with excellent customer service and attention to detail. Thanks to Himadri at the Front Desk for his friendly attitude and quick assistance

We stayed here recently as a family and had a really pleasant experience. The rooms were clean, well-maintained, and spacious enough for comfort. the welcoming atmosphere and the helpful nature of the staff Rahul. Truly great value for money. Would definitely recommend it for families!

It was a great stay. We really loved the breakfast and a special thanks to Mosami for such nice hospitality.

Best hotel in indore great hospitalty big thank to Rahul Thakur 👏 prompt service.

Had a fantastic stay at the wow crest Hotel. The property has a great vibe and the cleanliness is immaculate. The rooms are comfortable and modern, but it is their unmatched hospitality that truly stands out. From the seamless check-in to the delicious food options at their restaurants, everything was top-notch. Special thanks to the staff Rahul for making us feel so welcomed. Highly recommend this hotel to everyone!

A beautiful experience with top-notch hospitality. The staff went above and beyond to ensure comfort and satisfaction. Would love to visit again. We are grateful . The chef Mr. Viney made the most delicious pancakes for our little ones! Soft, fresh, and perfectly made — the babies absolutely loved them. Thank you for been around them and constantly asking their preference .John Moni and Ujal were incredibly warm, attentive, and caring throughout our stay. Their kindness and excellent service made us feel truly comfortable. Will recommend the property to all my friends and family

Shout to Himadri Pal at the front desk for making our visit so smooth. He was attentive, polite, and went out of his way to help with seating and recommendations. Great hospitality that set the tone for the whole meal

Today is our last day at wow crest at indore . We had few interactions with chef vinay, he was attentive towards ous that made our day very special, along with ujjwal one of the waiter here . The chef was helpful with every dish ,and the food here was brilliant, even IRD . Overall experience was as you would expect from Taj group (IHCL seleQtions). Always so proffesional and patient. The hotel staff would greet us , with warm smiles . Would like to visit this hotel again Thank you wow crest!

room size was very small if they are 5* hotel and besides they could not give me single bed as I was alone as I wrongly booked the twin room

size of room

Ok

.

Comfortle rooms and new bathrooms value for money Location easy accessibility by uber or private car

I must say, the Taj never disappoints when it comes to hospitality. The team did an incredible job arranging my trip to Ujjain, ensuring every detail was handled perfectly. ​A special mention goes to my chauffeur, Rupesh. Beyond driving me safely to Ujjain, he was truly exceptional—providing constant guidance and assistance throughout the journey. His support made me feel both safe and well-cared for. I couldn't be happier with the service provided!

Nice

Nice

hotel ambience is too good. Front Staff service is amazing . Facilities are too good. When you visit Indore it’s lovely property. Specially mentioned mr rahul and deepak to provide great assistant.

Not at point where we can say it's a five star not even close to it

Subject: Heartfelt Appreciation for a Wonderful DPA High Tea Experience – 19 April 2026 Dear Mr. Vidisht Matre, On behalf of the DPA (Daughters Parents Association), I would like to extend our sincere appreciation for the wonderful High Tea organized on 19th April 2026 at WOW Hotel Indore. The overall arrangements, ambience, hospitality, hygiene, and food quality were truly exceptional. Under your leadership, every aspect reflected professionalism and excellence. A special thanks to Chef Sandeep for preparing such delicious food without onion and garlic while maintaining outstanding taste and freshness. The hot servings and especially the chilled Shahi Toast with Mango Rabri were absolutely delightful. We would also like to appreciate the caring and attentive service provided by Rana and Sudipta. Their hospitality added warmth to the evening. Special appreciation to Arpita for her vigilance, menu finalization, and seamless coordination of all arrangements. Once again, thank you for giving us such a memorable experience. As a regular patron, I, Vivek Gaur, Secretary of DPA, extend heartfelt thanks on behalf of all DPA members. Wishing you and your team continued success in maintaining such high standards. Warm regards, Vivek Gaur Secretary – DPA (Daughters Parents Association)

Very good ambience.rooms were clean. Food was awesome.amenities are well . Shivani mam has served us well during breakfast.room are good for family of 3 . Location is at centre of the city .