Grand Hyatt Kochi Bolgatty

التعامل الراقي من الموضغين

لاشي

Excellent

The property location , staff and food everything was great. Sahil accompanied us well. Love everything about the stay!

-

The hotel design, service, food, location, facilitieswere fantastic.

كل شي كان جميل ورائع من اول دخولنا للفندق وتعامل الموظفين ونظافة الغرف والبوفيه متنوع وطلبنا منهم الاحتفال بيوم زواجنا واعطونا سويت بدل الغرفة العادية

Very friendly and welcoming staff. And the rooms are spacious and clean.

Location

There’s no proper client treatment. Even for daily fruit basket, we have to call them.

Location

Rooms showing wear and tear Very poor food quality and taste . Breakfast area too croeded and busy

Space

Decor

Swimming pool and many other facilities were under maintenance

Extremely clean, excellent facilities and super good staff with excellent care!

A tad bit pricey but worth it, in my view

Good

المكان والفيلا

الساحه الخارجيه

فندق ممتاز بكل معنى الكلمة، حجزت فيه بالصدفه ليوم واحد واكتشفت انه من افخم الفنادق في كيرلا

لا شي تقريبا

Location and service

None

Location and view from property

Staff behaviour was not good,different welcome for everyone and no introduction for the rooms.Never expected from grant hyatt. Rooms were not clean,bugs in the bed during sleep.

Every thing here was wonderful.

N/M

Location and professional service of the staff . Buffet breakfast was quite good and varied .

Check in process took more time than expected - close to an hour and we had to wait in the Club lounge although their service was good till the rooms were ready .

luxurious settings

Reception staff should give more information on the available facilities like steam room, Sauna etc

Calm and peaceful atmosphere

Nothing

Amazing property with wonderful breakfast spread

I liked everything

Everything was amazing , the breakfast spread was vast and too yummy

The outdoor pool was under construction so was disappointed

We had a relaxing stay at your property. The hotel is well-maintained, clean and comfortable. The room was spacious and well equipped with amenities.

Location was amazing !

None

We had a wonderful stay at Hyatt Bolgatty. The staff were consistently warm, courteous, and genuinely attentive. They were quick to understand our needs and always found solutions with a smile. A special mention goes to the chefs at Malabar Café, who went out of their way to accommodate our special dietary requirements. The food was outstanding, with an impressive variety of authentic Kerala cuisine. Everything we tried was delicious—I only wished I had an extra stomach to sample more! The rooftop bar was another highlight, offering a good selection of beverages along with some excellent finger foods in a relaxing atmosphere. The hotel's location on the beautiful backwaters, surrounded by lush green spaces, creates a peaceful and rejuvenating setting. We also appreciated the dedicated guest relations representative, who stayed in touch with us via WhatsApp throughout our stay to ensure everything was going well. It was a thoughtful touch that made us feel genuinely cared for. Overall, we had a fantastic experience and would happily stay here again when visiting Kochi.

The only disappointment was that I wasn't informed about the cruise departing from the hotel, which I had been looking forward to. Better communication around guest activities and schedules would have helped. The other aspect was the frequent requests for feedback. During our two-day stay, I completed four written feedback forms and was asked for feedback several more times. While I fully appreciate the importance of customer feedback and continuous improvement, there seemed to be an overemphasis on collecting it at every touchpoint. Hotels should be mindful of not making guests feel that feedback is closely tied to staff recognition or performance metrics, as it can start to feel repetitive and detract from an otherwise relaxing experience. It almost did for us.

The spread of the breakfast was amazing and upon request they will do customsied meal/breakfast for you

Nothing I would say, would love to visit again and I would stay in the same property with my family

مساحة الغرف و الاطلاله و الموظفين جدا خدومين

لا يوجد خدمات قريبة من الفندق سوبر ماركت أو محلات خدمة بوفية الفطور و العشاء بطيئة عن تجربة وذلك بسبب ازدحام المكان

I had a wonderful experience at Grand Hyatt Kochi Bolgatty. The hospitality was excellent from the beginning, and the team made me feel truly welcomed. I would especially like to thank Brigitha from Guest Relations for her kind communication, professionalism, and attention to detail. She was very helpful and made sure my stay was comfortable and personalized. I truly appreciate her warm service and support. Thank you for a memorable experience.

None

Everything

Nothing

Having stayed at most of the hotels in Kochi, I can confidently say that grand hyatt is one of the best, if not, the best hotel to stay at in the city… From the warm and friendly staff to the spacious rooms offering stunning backwater views, everything about the stay was exceptional. The hotel facilities are excellent, and the breakfast buffet is easily one of the best you’ll find in Kochi, with an amazing spread. Dinner at Thai Soul was another highlight. The food was outstanding, and watching the chefs at the live kitchen in the middle of the restaurant made the entire dining experience even more memorable. One feature that truly stood out was the in-room TV system. Its interface for accessing entertainment, hotel services, and information was by far the best I’ve experienced at any hotel. It was a small detail that made a big difference to the overall guest experience. Highly recommended. And I’ll definitely be coming back as well :)

Unfortunately, I visited on a dry day, so alcohol wasn’t being served, but that’s just bad timing on my part. On the bright side, I got to enjoy a great workout in the hotel’s well-equipped gym. The only downside was that the EV charging station at the hotel wasn’t working. So I couldn’t charge my car overnight as planned. Also the kids play area could use some upgrades.

Good

Good for stay

Break area very to be increase

What a location. Awesome

Clean

A beautiful hotel that goes beyond the extra mile. Staff were fantastic, always wanting to ensure you have everything you needed. Facilities were of highest standard. Fitness centre was very good, sauna, steam room! Pools were fabulous. Breakfast was incredible and service and meals in the bar and restaurants outstanding. The floor to ceiling windows in rooms gave a wonderful view. Our best hotel yet in India after 3 months traveling.

Nothing, was perfect.

Excellent stay with beautiful backwater views, great facilities, and outstanding service. The concierge team was especially helpful in organizing tours and making our stay smooth and memorable.

na

The check in was delayed almost 2 hours from the time of arrival

Very good

Location

Good. Lake view was good.

Calm and peaceful atmosphere

Nothing to dislike

excellent breakfast

perfect

The location and the quality of the facilities

Service is a bit slow

Great

Reception staff could have allowed me to pay in local currency as I lost a lot in exchange rate

Good

Good

The room was good, breakfast was great

The checkin was very unwelcome, kind of biased.

Everything

We liked the stay, very excellent, value for money, food was very nice, bar service and ambience was awesome. Very neat and clean decent stay.

The mixture tap in wash room was very tight. Please ask your technician to correct it. Room no 307