Manazel Ajyad Hotel - previously Elaf Ajyad vs Similar Hotels

Rooms are old, uncomfortable beds, and unpleasant odors reported.

Comments on old and noisy rooms indicate room quality issues.

Negative remarks about room size and furniture condition.

Rooms are described as small, with very old/ worn furniture, limited windows, and sometimes unable to accommodate basic needs (too small for prayer for two). Overall room condition is below expectation.

The room had an unpleasant smell, and the bedding was not clean, which is unacceptable for a hotel.

Several reviews mention issues with room cleanliness and maintenance.

Negative sentiment regarding room condition and cleanliness.

Multiple reviews report very poor cleanliness: cockroaches, filthy bathrooms, no housekeeping attention and stained/old linens. Cleanliness is a major negative theme.

Location close to Haram but difficult to access due to a steep hill.

Multiple mentions of the hotel's great proximity to Haram.

Consistently praised for being close to Al-Haram.

Location is frequently cited as the primary benefit: close to Masjid al-Haram (~10–15 minutes walk). While crossing traffic is noted, proximity to the Haram is repeatedly emphasized as a key pro.

Staff are totally useless; nobody really helps, but the housekeeping team was exceptional.

Most reviews praised the helpfulness and professionalism of the staff.

Mixed reviews with some mentions of poor reception service.

Several reviewers praise staff as very humane, understanding and offering good customer support; some mention helpful check-in/out assistance. A few comments note rude staff, but overall sentiment about personnel is strongly positive, so this score reflects consistently reported helpful staff.

Breakfast was acceptable, but overall dining experience is lacking.

Breakfast variety and room beverage amenities were criticized.

Not mentioned specifically in reviews.

Not mentioned in reviews; assigned the target overall rating.

Adequate amenities but some fittings are old and require upgrading.

Amenities like furniture and room facilities were described as outdated.

Missing toiletries and poor quality items reported.

Basic amenities are present in some rooms (hot water, fridge, multiple single beds) and a lift exists, but maintenance issues are common (rusty fridge, occasional stuck lift, weak/no internet, lack of toiletries). Despite problems, basic functionality is often available.

Poor value based on the condition and service of the hotel.

The pricing received mixed feelings; some felt it was not worth the payment.

Overall client dissatisfaction with pricing relative to quality.

Mixed signals: guests choose it for proximity and price, but many say other nearby options offer better quality for similar cost. Value is therefore average to slightly below average.