Marutamachi Crystal Hotel

立地が悪くなく、コインパーキングも真横にあった

ミラブル、サロニアが載っていたので予約したのに両方なかった。

Check-in went very smoothly and the person at the front was very kind. She gave us extra coffee and the location was great!

N/A

bồn tắm rộng thoải mái <3

cách âm kém , thường bị làm phiền bởi tiếng xe ngoài đường

Muy bien situado con muchos autobuses cercanos para moverte por Kioto y muy cerca de Nijo Castle a 5 minutos andando.

３人で宿泊する際に値段がお得だった。

何度かこちらのホテルに宿泊しているがトイレの汚物入れに前の宿泊者の汚物がそのまま残っていた。またトイレの洗浄ボタン付近に埃が積もっていた。

隣に安い駐車場があった､ 大通りに面して動き易い

窓が開かない､外が全く見えなくて閉塞感 ルームウエアが無かった 外壁が無く廊下にカメムシの死骸が何匹も落ちていた

スタッフの笑顔

枕が臭い リモコンが汚くて触りたくなかった

Forholdsvis grei beliggenhet. Men bildene viser et hotel i høyere klasse enn virkeligheten. Rommene var ikke helt rene. Da vi sjekket inn lå det søppelposer og skitten sengetøy i gangen utenfor heisen, noe som ble liggende i over et døgn. Rommet var helt greit, men de kunne ha vasket og støvsuget gulvet litt bedre. Være oppmerksom på at du må selv gi beskjed om håndklær bytte og rom vask.

Mye rot og ikke helt reint hotell

El hotel era muy tranquilo, y nos atendieron muy bien. El personal siempre estaba dispuesto a ayudarnos. Está cerca de una parada de bus que lleva a la estación de Kyoto

Great for busses and metros, close to sites to look at

Can’t think of anything

離二條城非常近，走路就會到；旁邊就有泉屋超市(izumiya)，買食物或隔天早餐蠻方便的；三人床是真實的三張床，不是沙發床；櫃檯提供的備品齊全；入住時有真人前台(非自住check in)，一人免費提供600ml白開水，再多的話要付費購買(¥100/瓶)；可以寄放行李

窗戶純粹是造型，既不能開也不會透光；床鋪寬度偏小(90cm)，很怕自己會滾到地上；離地鐵站有點距離，拖著行李走800公尺有點辛苦

ホテルがとでもきれいです。

The location was excellent and the staff very helpful. They also offer luggage storage before and after your stay, which allowed us to explore Kyoto one more day without being encumbered by suitcases.

The windows are two layers of frosted glass and paper, making it impossible to see out, so there is no advantage to having one of the higher floor rooms.

Priced lower

Not worth the 4 stars that booking.com shows (google actually says 3 stars), the amenities were subpar, pyjamas were not comfortable (had to ask to get it, not pre-prepared), towel for our child were also not prepared (had to ask), staffs were not as helpful (asked to book taxi for the next morning, the lady said yes, only for another to say the next morning that taxi booking is not possible due to golden week), no laundry, bus stop nearby is under construction, a lot not to like.

Good location

No ventilation at all in the room, the window is fixed and the door faces an open hallway with a lot of noise coming from the street. No services at all in the hotel. Not really a good choice given also the price

The room was so cold especially at night time

Great room and excellent hotel and staff

Room was smaller than I thought

Good location and clean

Not a 4 star hotel not even near, small rooms and not the service and infrastructure of a 4 star hotel

nothing at all. Could not eat at hotel at all, small and pokey reception, bathroom you couldnt swing a cat in, no window only a pretend bamboo window. Not even very basic, staff was helpful but very little english. No one at checkout as we where too early like 6:45

see above

Everything in general

No loundry

Close to the station.

Staff were friendly and hotel was clean.

We ended up with twin beds although I booked a double, this wasn't a huge problem. The room didn't get cleaned during our stay, only 4 nights but could have done with a sheet change. You had to get top-ups of toiletires and coffee/tea from reception and the coffee bags you had to pay for. I would have expected more for the price we paid. The hotel is on a bus line but beware they only run every 20 minutes or so. you can walk into town but it is around 45 minutes. There was no way of opening the window in the room.

It was one of the most affordable options in the area yet with really good facilities and 24hr receptionist and other additional services offered. Had a few beers and since we didn't have meals at the hotel, we did not have any utensils to feed the kid his food. The staff was very understanding and helpful to provide us with above.

When an English Google map search is run, it takes us to the correct location,but with the Japanese name on it. I'm sure the ownership can sort this out in no time.

Clean and comfortable bedroom. Short walk to 2 tourist attractions

No space for personal toiletries and cosmetics in the bathroom

I like this hotel and the best part is the staff is very nice !

The air quality in the room was very bad.

The location is amazing. I would easily say that this is one of the best locations that you can get in Kyoto. On top of that there is a supermarket close by and some change restaurants for cheap and good meals.

The room itself was not the best. It felt a bit small and not that clean. The pictures are a bit edited compared to what we got. Having said that the rooms are not good, however the location is still really good.

- welcoming staff - 3 people in one room- enough space - comfortable beds - affordable - 11min walk to station, 2min to supermarket, 5min to Nijo castle. We recommend and would stay again

Nothing

Beds were comfortable. Shower pressure was good. Toiletries included shampoo, shower gel and conditioner. Hotel was quiet. Staff were really friendly and spoke excellent English. Really easy to find. Close to Nijo Castle.

The bathroom was a little bit on the small side. The TV had no English channels. The pillows were a bit low for me. No safe in the room.

to expensive

The hotel was in a decent location relatively close to bus and train (approx 100m from train). The hotel was clean. The water pressure of the shower was good.

There was lots of noise from the street including sirens from the nearby hospital. The window does not open. The rooms were very small- difficult to move around with two large suitcases on the floor.

Good location and comfortable room. Quite a good base to visit Kyoto. Staff was attentive and friendly. Even though it is located on a main road, we could not hear any traffic and slept well.

Nothing.

Staff were all friendly and helpful. Good value for money considering the location. The room was spacious enough, with amenities.

Bed and pillows weren't comfortable, and room cleaning in my opinion should be included.

The rooms are pretty spacious, the location is near Kyoto Gyoen National Garden and Nijō Castle. And about a 30 minute walk from the other tourist zones. With several bus stops that can get you anywhere. Friendly and very helpful staff.

Sadly the room that we were in, had visible dust on the bed frame, room phone and a very noisy air purifier. The hotel is located near a hospital so be prepared to hear several during the night. ( earplugs or noise-dampening headphones are recommended. )

Nothing

No front desk service

Big room, nice staff, close to metro

Property was nice and clean

Not to many food places near by and subway is a bit far

Hotel staff excellent, comfy beds

No window

Location

The only issue we encountered was a receptionist who seemed a bit sick, wasn't wearing a mask, and kept sniffling. There are no windows in the room

overall everthing was good, the only thing was that the room was very humid because it didnt have a window, but the hotel included a humidificator so it was ok. thanks for everything

the fact that the room didnt have a window..

Very clean and comfy.

The hotel is very well located on a main street with access to multiple bus stops and Luup bike locations near by. There were also several konbini's and other stores near by. The staff was very friendly and accommodating, and the service overall was above expectations. The hotel doesn't have a coin laundry room, but there is one located around the corner from the hotel.

Nothing directly associated with the hotel disappointed us, however, some of the restaurants on the main street were not English friendly, which is understandable with the current problem with certain tourists. It did make us feel slightly unwelcome and we had to travel a bit further from the hotel for dinner on some evenings. That was our only real complaint.

Room was comfortable, close to supermarket and bus stops.

Far from the station.

Overall nice stay, location was overall good just besides nijo castle, Bus station very close and quite a few restaurants and convenience stores by the hotel. Felt clean and had a nice place to sit downstairs

No windows, and yet no soundproof at all. Its on a main road which means cars all the time and an hospital must be near by because every night we woke up to ambulance sirens. No subway location close by but a bus station 2 min walk away reaching from kyoto station and to any place not connected by the near by bus station was 12 min walk to subway station.

Very helpful and friendly staff, the hotel is generally up to a good standard.

As the hotel is located directly next to the hospital and fire station, there are vehicles with sirens on passing by quite frequently, often 2-4 of them at once, creating a VERY loud and intense noise. It never even stops at night, so you can expect to hear it at least once every half an hour. Of course there is nothing the hotel or staff can do about it, just an unfortunate location. Extra soundproofing would potentially be good.

There is zero soundproofing. I could hear every car passing on the street and every person on the hallway. There were ambulances passing evey couple of minutes at night, so I was unable to sleep the whole time. In my room there was a screen covered window, so it was not possible to look outside or get natural light during the day. The amenities are the basic ones you get at every other hotel. The bed was ok, but the pillows were very uncomfortable. The price was ridiculous for the quality.