Good:
- Room 6091 is very nice.
- Breakfast as well.
- Daughter by first time going in water got stung by jellyfish, lifeguard react fast and put vinegar on the burn.
Bad:
- the fluffy towels only at first day, we put them on the rack as we wanted to keep them (as said on sign in bathroom to save water) and still they were collected and exchanged with dry washed out ones.
- Since 4 days loud techno music until 2am from Siren Beach Club that our kids cannot sleep disturbing our vacation here. I’ve called receptionist many times they were convincing that security and police informed and it will be stopped in 5 minutes but that not happened.
- since 6 days no free sunbeds at the beach or on pool, it only left us to sit on sand.
- ordered ice-cream for kids at pool bar, got such a small ball - half of standard scoop size.
10/10
Reviewed Jan 2, 2026I felt very comfortable during my stay at the hotel. The check-in process was quick and smooth, and I truly appreciated the warm support from Cyrus, Jasmin, Skye, and Sofia. Thank you for making my stay enjoyable.
10/10
Reviewed Jan 1, 2026We stayed for 3 nights with family including 2 kids 11 and 5 years. Location of the Hotel is good and amenities are best in class.
Very good options for Non- Vegiterian in breakfast with some reasonable options in Vegetarian.
Staff is supportive and reception persons speak and understand English properly.
10/10
Reviewed Dec 30, 2025I stayed at Radissom Blu for 4 days with my daughter. The staffs were very kind and they offered great service. It was my first time to travel with my 5-yr-old daughter but I really enjoyed it.
The resort also offers the free airport shuttle bus and I used it both ways. Special thanks to May and John, who were in charge of my convenient journey btw the resort and the airport.
6/10
Reviewed Dec 29, 2025Extremely disappointing experience at Radisson Blu Phu Quoc. By 8:30 in the morning, there are no towels and no sun loungers available, neither at the pool nor on the beach. The number of sun loungers is ridiculously small compared to the number of guests staying at the hotel.
Many guests face the same issue, including families with children, who are left without any place to sit or relax. This is unacceptable for a hotel of this standard and at these prices. Unfortunately, this significantly ruined our vacation experience.
10/10
Reviewed Dec 26, 2025I had a wonderful experience at this hotel. Special thanks to Front Desk Taylor, Fiona, Lynn for being professional, friendly, and always willing to help with a warm smile.
I would also like to commend bellmen Otis and Kang for their enthusiasm, efficiency, and attentiveness when assisting with luggage and guiding guests.
Thanks to this amazing team, my stay was truly comfortable and memorable. I will definitely return and highly recommend this hotel to others.
10/10
Reviewed Dec 25, 2025We had a wonderful stay at this beachfront hotel. The view is absolutely beautiful, and the room was exceptional – very clean and comfortable. Breakfast was delicious with a wide variety of options. The staff were kind and helpful, and I would especially like to mention May, who was incredibly kind and helpful with the airport transfer. Highly recommended!
10/10
Reviewed Dec 22, 2025Great place to stay, plenty of activities for the family and kids. Great Staff to make your stay comfortable. At Avene the newly opened Indian Live Counter is a relief for the Vegetarian Guests, and the two Indian Chefs (on 8 Dec, Ashish and Vaibhav, if I recall their names correctly) are amazing and extend warmth while preparing breakfast.
8/10
Reviewed Dec 22, 2025Resort atmosphere is nice, and very relaxing.
There's a buggy to bring you around and to Grand World which is very convenient.
Bedroom is comfortable, clean and spacious.
Kids love the pool and the buffet breakfast is nice, fresh, hot and full of varieties.
The highlight is they have arranged May who's one of the Radisson staff to accompany for our airport transfer which is very thoughtful.
If there's a spa available, that would be a plus.
Overall I would recommend this resort to anyone.
6/10
Reviewed Dec 21, 2025My recent visit with Radisson with my family was good. Although the property is good but it is too far from airport. The check in/ check out counter for priority guest is just passable. The process is too slow. We had to wait for 20 minutes for check out. The hotel activities for the kids are quiet limited and their app doesn’t seem to be updated. Our buffet dinner at avenue was not that great, very limited option of food and staff is not well trained. They started closing the food counters without even informing. Whereas we really liked the service and food at Annex.
10/10
Reviewed Dec 19, 2025I am very satisfied with the support from Fiona at the Front Desk. She handled my issue quickly, professionally, and with great enthusiasm. Fiona listened carefully, took immediate action, and provided an effective solution, which made me feel well taken care of. Her friendly attitude and dedication truly enhanced my experience. Highly deserving of a 5-star review!
10/10
Reviewed Dec 17, 2025Radisson Blu Resort located in the Ganh Dau area of Phu Quoc which is in the extreme North of the island really exceeded our expectations across all levels. They have a complimentary pick up & drop from the airport which is very professionally managed; all you need to do is inform them a day in advance.
The welcome & check in at the front desk is warm & managed very efficiently. Rooms are spacious, super comfortable beds and spic and span as expected from an international chain. We tried out their F&B in all restaurants and they are of the highest standard. They have a huge multi cuisine breakfast spread which rotates every day.
The property is quite well spread out with lots of greenery & a private secluded beach. The best part is they also have a buggy service to the adjoining Grand World which is a night market with drop & pickup. They also provide pick up drop service to the amusement park Vin World. Additionally, if you want to venture out to central Phu Quoc i.e. Duong Dong Town they also provide drop & pick up at a fixed time.
Also, for those interested in gambling Corona casino is within the resort.
I would love to stay again here if I visit Phu Quoc again. Cheers to the wonderful staff!
10/10
Reviewed Dec 14, 2025From the outset, the reception team stood out for their friendliness, swift support, and well-considered recommendations. Their sincere attention made the experience significantly more seamless and enjoyable for Cyrus, Jasmine, Sophia
10/10
Reviewed Dec 14, 2025From the moment they arrived, Cyrus, Jasmine, Sophia were impressed by the reception team’s warmth, efficiency, and insightful suggestions. Every exchange felt genuine and attentive, making their stay noticeably smoother, more relaxing, and far more memorable.
10/10
Reviewed Dec 14, 2025Right from check-in, the staff welcomed Cyrus, Jasmine, Sophia with remarkable courtesy and prompt assistance. Their thoughtful guidance added a personal touch to every interaction, greatly enhancing the comfort and ease of the entire stay.
10/10
Reviewed Dec 14, 2025The reception team immediately stood out with their kindness, quick assistance, and perceptive suggestions. Their attentive manner transformed the stay for Cyrus, Jasmine, Sophia into a notably smoother and more enjoyable experience.
10/10
Reviewed Dec 13, 2025The reception staff at this resort deserves special recognition. They were always smiling, polite, and ready to help with any request we had. Whether it was arranging transportation, recommending local attractions, or handling small issues, everything was done efficiently and with care. Their professionalism combined with genuine hospitality made our stay much more enjoyable. It’s clear that the front desk team plays a big role in maintaining the high quality of service here.
10/10
Reviewed Dec 13, 2025We had a wonderful experience with the front desk during our stay. The staff welcomed us warmly and handled our check-in quickly despite the resort being busy. Throughout the trip, they were attentive, responsive, and always willing to assist with a positive attitude. Any concerns we raised were handled promptly and professionally. The front desk team truly made us feel valued as guests and contributed greatly to a relaxing and pleasant vacation.
10/10
Reviewed Dec 13, 2025I loved how welcoming the receptionists were. They always greeted us by name and were quick to assist with any request. Their warm attitude added an extra touch of comfort to our trip.
10/10
Reviewed Dec 13, 2025The front desk team at Radisson Blu Phu Quoc truly understands hospitality. They were consistently polite, efficient, and always ready to help. Their professionalism made our stay even more enjoyable.
10/10
Reviewed Dec 13, 2025Amazing stay from check in till check out. The staff are so professional and really helpful and friendly. The suit is so nice, well decorated, equipped with all requirements to make is comfortable stay. The sea view from the balcony was great. Lobby was nice. I like the complementary transportation within the nearby area.
10/10
Reviewed Dec 13, 2025From the first greeting, the team impressed with their warmth, prompt responses, and helpful insights. Their sincere care ensured that every aspect of the stay for Cyrus, Jasmine, Sophia, and Skye was smooth, comfortable, and pleasantly stress-free.
10/10
Reviewed Dec 13, 2025Shoutout to the wonderful front desk team — Fiona, Xueyi, Quin, Lynn, and Taylor. Their great attitude and helpful guidance made my stay easy and enjoyable. Highly professional and very welcoming.
10/10
Reviewed Dec 13, 2025Huge thanks to the front desk team — Fiona, Xueyi, Quin, Lynn, and Taylor. They provided clear information, quick assistance, and always greeted me with a smile. Their professionalism made a big difference during my stay.
10/10
Reviewed Dec 11, 2025We had a wonderful stay at the Radisson Blu Phu Quoc. The receptionist team was exceptional who are Taylor, Quin, Fiona, Xueyi, and Lynn for being so warm, professional, and incredibly helpful throughout our visit. They always took the time to assist us and explain everything about their hotel services and where the spot that we should go in the island with always stunning smiling, which really made our stay in Phu Quoc even more memorable.
Our room was spacious and clean, with everything we needed for a relaxing getaway. Dining options were great as well—delicious food, good variety, and attentive service. We also enjoyed the resort’s activities, from the wide pool to the "azure" beach and other leisure facilities, which made the stay even more enjoyable.
Overall, an excellent experience. We surely will come back!
10/10
Reviewed Dec 11, 2025Cyrus, Jasmine, Sophia, and Skye were welcomed with notable warmth and prompt assistance from the very first moment. The staff’s thoughtful recommendations and attentive care elevated their experience, making the stay smoother and far more enjoyable.
10/10
Reviewed Dec 11, 2025My family selected this resort upon a friend's recommendation. The resort is beautiful, the service is professional, and the food is delicious. Moreover, the front desk team made our luxury stay at resort truly exceptional. A big thank you to Quin, Lynn, Fiona, Taylor, and Xueyi for their professionalism, and incredible warmth. They always provided information promptly when we needed. We will definitely be back.
10/10
Reviewed Dec 11, 2025right from the start, the front desk team demonstrated kindness, efficiency, and thoughtful guidance. Their sincere approach ensured that the stay for Cyrus, Jasmine, Sophia, and Quin was relaxed, seamless, and exceptionally pleasant.
10/10
Reviewed Dec 11, 2025From the moment I arrived at Radisson Blu Resort Phu Quoc, the reception staff made me feel completely at home. They were friendly, professional, and incredibly efficient. Check-in was smooth, and they offered great recommendations for exploring Bai Dai Beach. Truly impressive service.
10/10
Reviewed Dec 11, 2025From the beginning, the staff impressed with their warm welcome, rapid support, and tailored recommendations. Their genuine attentiveness made the stay effortless and far more enjoyable for Cyrus, Jasmine, Sophia, Sophia
10/10
Reviewed Dec 11, 2025The reception team exceeded my expectations. They greeted us with bright smiles and refreshing drinks, and answered all our questions with patience. Their hospitality really set the tone for a wonderful stay.
10/10
Reviewed Dec 11, 2025I was truly impressed with the service at the hotel, especially thanks to Khang (Bellman) and Fiona (Receptionist).
Khang (Bellman):
Khang was extremely helpful, friendly, and always proactive in assisting guests. As soon as I arrived, he quickly helped with my luggage, explained the hotel facilities clearly, and greeted me with a warm smile. His professionalism and thoughtful attitude made me feel welcomed and comfortable right from the start.
Fiona (Receptionist):
Fiona was wonderfully kind, with a gentle voice and a willingness to assist with any questions I had. She handled the check-in/check-out process smoothly, efficiently, and with great attention to detail. Fiona also helped me arrange services and offered useful recommendations, which made my stay even more pleasant.
10/10
Reviewed Dec 11, 2025I had a great experience thanks to the wonderful service from Bobpa (Driver) and the reception team — Fiona, Lynn, and Taylor.
Bobpa (Driver):
Bobpa was an excellent driver — punctual, friendly, and very attentive. The ride was smooth and comfortable, and he made me feel safe throughout the journey. His warm attitude and professionalism left a very positive impression.
Fiona, Lynn & Taylor (Reception):
The reception team was outstanding.
Fiona was kind, patient, and always ready to assist with a smile.
Lynn was attentive and efficient, making the check-in process quick and pleasant.
Taylor was friendly and helpful, offering useful information and ensuring that all my requests were taken care of.
Their warm service and teamwork truly enhanced my stay.
10/10
Reviewed Dec 11, 2025Upon arrival, Cyrus, Jasmine, Sophia, and Quin were met with a level of courtesy and efficiency that instantly set the tone for their visit. The front desk’s thoughtful recommendations and attentive service made the entire stay remarkably pleasant.
10/10
Reviewed Dec 11, 2025I had a wonderful experience thanks to the front desk team—Fiona, Xueyi, Quin, Lynn, and Taylor. They were welcoming, efficient, and always willing to assist with anything I needed. Their positive attitude and professionalism made my stay truly enjoyable.
10/10
Reviewed Dec 11, 2025I would like to express my sincere appreciation to the amazing team who made my stay truly enjoyable. Bellmen Palmer and Louis T were incredibly helpful, assisting with luggage and offering warm, friendly service from the moment I arrived. Their professionalism and kindness created a wonderful first impression.
I also want to thank John, the driver, for his safe and comfortable ride. He was courteous, punctual, and made the journey smooth and pleasant.
At the front desk, Fiona and Lynn provided exceptional service. They were attentive, patient, and always willing to help with clear information and a welcoming attitude. Their hospitality made everything easy and stress-free.
10/10
Reviewed Dec 11, 2025Our check-in was fast and effortless thanks to the attentive front desk staff. They explained everything clearly and even helped us arrange transportation to Vinpearl Land. Amazing service from start to finish.
10/10
Reviewed Dec 10, 2025I was truly impressed with the exceptional service at the front desk, especially from Fiona, Lynn, and Quin. All three of them demonstrated professionalism, warmth, and genuine care throughout my stay.
Fiona welcomed me with a bright smile and clear guidance, making the check-in process smooth and pleasant. Lynn was wonderfully attentive, proactively assisting with transportation, local recommendations, and ensuring that everything met my expectations. Quin was equally outstanding — quick, efficient, and always ready to help with a positive attitude that made every interaction enjoyable.
Their dedication and thoughtful service greatly enhanced my overall experience at the hotel. A heartfelt thank-you to Fiona, Lynn, and Quin for creating such a memorable and comfortable stay.
I will definitely come back and highly recommend this hotel to others.
10/10
Reviewed Dec 10, 2025I had a great experience at the front desk thanks to Fiona, Xueyi, Quin, Lynn, and Taylor. They were friendly, professional, and very attentive to every detail. Each of them helped me quickly and explained everything clearly, making my stay smooth and enjoyable.
Their warm attitude and excellent service truly stood out. I sincerely appreciate their support and will definitely return in the future.
10/10
Reviewed Dec 9, 2025The beach here is truly beautiful, and the Christmas atmosphere and decorations have their own special charm. Besides that, my child has a spacious and comfortable play area. We can leave our child at the kids’ club and take a walk around the hotel to explore the surroundings.
The play area offers many interesting activities—flower making, coloring, painting, and more—all enthusiastically and thoughtfully guided by Tina and Moon. They are both cheerful and take great care of the children.
If we have the chance, our family will definitely come back. We would like to thank the staff here for always being warm, helpful, and dedicated. See you again!
10/10
Reviewed Dec 7, 2025We just returned from a spectacular 5-night stay at the Radisson Blu Resort, Phu Quoc, and it exceeded all our expectations! This resort is truly a perfect choice for families.
💖 Unforgettable Service: Special Thanks to Mr. Malik
A heartfelt thank you to Mr. Malik for making our stay feel like we were at a home away from home. His personal attention, kindness, and willingness to help us with every request—big or small—was truly remarkable. He made our accommodations wonderfully comfortable and looked after us like family. This level of genuine care is what elevates a luxury stay into a truly memorable one.
🍽️ Culinary and Resort Highlights
* Outstanding Breakfast: The breakfast spread was lavish and diverse, a perfect start to every day. There were excellent international and local options, ensuring everyone in our family found something delicious.
* Family-Friendly Facilities: The massive lagoon-style pool was a huge hit with the kids, and we loved the easy access to the pristine private beach. The kids' facilities and available activities like cycling and kayaking made for great family fun.
* Comfortable & Clean Rooms: Our room was spacious, spotlessly clean, and offered a comfortable sanctuary after a long day of fun.
* Convenient Location: The resort's location is ideal, offering a peaceful beachside escape while still being conveniently close to attractions like Grand World, easy to reach with the resort's shuttle service, which we appreciated.
There are not many sunbeds by the sea. It is difficult to find a sunbed by the sea. The sand is very good. Good beach volleyball court. Very good pool, nice waiters.
10/10
Reviewed Dec 1, 2025We stayed here with friends and family along with 3 yr old kid. This is a perfect place with many places are nearby with very less travel. Beautiful private beach , lavish swimming pool. Lot of activities for kids like foam party, Movie night, kids play area.
Lot of food options and for vegetarian they have separate food counter. Service is great and satisfying. Highly recommended place to stay especially if you’re going with kids.
10/10
Reviewed Nov 25, 2025Cyrus welcomed me with efficient service and a composed attitude. Jasmine, Sophia, and Skye coordinated my booking needs without hesitation. The hotel’s professionalism stands out in every detail.
10/10
Reviewed Nov 24, 2025This hotel deserves every one of its five stars. The front desk team Fiona Xueyi Quin Lynn and Taylor was incredible, they were quick, helpful, thank you for the world class service.
10/10
Reviewed Nov 24, 2025I had an exceptional stay at this hotel. The front desk team Xueyi Fiona Quin Lynn Taylor made every thing smooth from the moment i arrived, They anticipated my needs before i even menion them.
10/10
Reviewed Nov 24, 2025Cyrus delivered a seamless, courteous check-in that set the tone immediately. Jasmine, Sophia, and Skye handled every ride request with sharp efficiency. A stay defined by precision and genuine care.
10/10
Reviewed Nov 24, 2025My stay at this 5-star hotel was truly outstanding thanks to the amazing front desk team: Xueyi, Fiona, Taylor, Quin, and Lynn. Each of them delivered warm, professional, and thoughtful service from the moment I arrived. They handled every question with patience and every request with efficiency. Fiona and Taylor were especially attentive, Lynn and Quin made the check-in process smooth and welcoming. Xueyi impressed me with clear communication and great hospitality. This team made me feel valued throughout my stay. Absolutely deserving of 5 stars!
8/10
Reviewed Nov 23, 2025The hotel environment was uplifting and clean. Cyrus’s suggestions improved my trip, Sophia and Jasmine handled reservations professionally, and Quin gave outstanding support at the front desk. Truly commendable service.
6/10
Reviewed Nov 23, 2025A decent prices but I think there could be some improvement.
It's about the lack of lounge chairs on the beach. Really frustrated to find one every morning.
Besides from that everything is fine. My thank to Vitia did a great job during my check in-out process. Also wanted to mention Gun,Malik,Cyrus,Lynn
10/10
Reviewed Nov 23, 2025Check-in was smooth thanks to Cyrus’s calm, polished approach. The concierge team—Jasmine, Sophia, and Skye—responded to my requests with impressive speed. A truly well-orchestrated five-star visit.
10/10
Reviewed Nov 22, 2025This hotel shines because of the incredible team. Fiona was supportive, Xueyi attentive, Quin cheerful, and Taylor deeply caring. Their teamwork created a comforting, memorable stay.
6/10
Reviewed Nov 21, 2025The service is a little slow plus booked a deluxe room and I asked for sea view room for which they informed that I would have to upgrade and I was ok with it. But now they are saying someone is staying at the room. Plus found a small bug in the room. Finding it room is ok as this is a tropical place but on bed that to dead is little disappointing given reputation and amount the hotel charges.
10/10
Reviewed Nov 21, 2025The hotel was very comfortable, and the check-in process was quick and easy. Cyrus offered excellent support throughout my stay. Many thanks to Sophia and Jasmine from the call center for helping me book the bus. I truly appreciated the service and would happily return.
10/10
Reviewed Nov 21, 2025I enjoyed a comfortable stay with a smooth and efficient check-in. Cyrus was friendly and extremely helpful. Special thanks to Sophia and Jasmine for assisting with my bus reservation. Their support made everything easier. I would definitely stay here again.
10/10
Reviewed Nov 21, 2025The hotel offered a relaxing environment with clean and cozy rooms. Check-in was fast, and Cyrus made the experience pleasant with his warm service. Thanks to Sophia and Jasmine for arranging my bus booking so efficiently. I will surely return.
10/10
Reviewed Nov 20, 2025Quin, Fiona, Taylor, and Cyrus were incredibly friendly and professional. The check-in process was fast, smooth, and welcoming. Thanks to them, my stay started perfectly!
8/10
Reviewed Nov 18, 2025Really quiet and peaceful place. Staff are friendly and helpful. Fast check in and let early checkin if possible. Thank you Vitia for your service. the breakfast food was good. Need more vegetarian option. Rooms are clean and neat. Near beach have free tuk tuk
10/10
Reviewed Nov 18, 2025We stayed for two nights at Radisson Blu and was absolutely impressed with their service and customer care. The room was beautiful, and the staff were incredibly sweet.
The location is perfect for those who want to explore the northern part of Phu Quoc, it’s just a stone’s throw from Safari, VinWonders, Grand World. There are also plenty of nearby restaurants offering great food at very reasonable prices.During my stay, Yena was absolutely amazing. She is very friendly, attentive, and always ready to help. Her professionalism and positive attitude made my time at the hotel so much more enjoyable.
Thank you Radisson Blu, although there was a tiny issue at first, your quick response made my stay so much more perfect.
I’ll definitely come back many more times with my family and friends. 🥰🥰🥰
10/10
Reviewed Nov 18, 2025Radisson blu is a wonderful and interesting experience. The hotel is beautiful, the decoration is harmonious and luxurious, the food is delicious. The staff is friendly, cheerful, especially TIME, who advises on laundry sincerely and in detail. I will introduce my friends and relatives to experience Radisson Blu. See you on your next vacation at Radisson.
Very good resort with private beach, also have a big casino in resort. Very good big size pool. Very good brakefast with a lots of variety to choose, rooms are very good but hotel room Lobby and rooms was some outdated . need some restoration
10/10
Reviewed Oct 28, 2025I chose this hotel among many others nearby to take a rest,
and my experience was truly wonderful.
The room was clean, and the facilities were complete and comfortable.
I met Cyrus and his friends Jasmine and Sophia —
they were all very kind, lovely, and helped us with great enthusiasm.
10/10
Reviewed Oct 27, 2025The staff member who checked us in, Mr. Cyrus, was very kind and friendly.
He completed the check-in quickly and provided all the necessary information.
I’m also very grateful to his colleagues, Ms. Jasmine and Ms. Sophia,
for their warm help in finding our lost passport and keeping us updated via WhatsApp.
8/10
Reviewed Oct 27, 2025From the moment we arrived, Mr. Cyrus made us feel genuinely welcome.
He handled our check-in swiftly and shared all the essential details with kindness and care.
We’re deeply grateful to Ms. Jasmine and Ms. Sophia as well,
who went above and beyond to help us locate our lost passport
and kept us informed through WhatsApp with such warmth and professionalism.
Their outstanding service truly turned a stressful situation into a reassuring experience. 💖
10/10
Reviewed Oct 27, 2025The hotel is beautiful and charming, and the room facilities are all in great condition.
The front desk staff, Mr. Cyrus, handled our check-in quickly and efficiently.
I truly appreciate that he allowed us to check in early at 11:30 after a long and tiring flight.
I’m also very thankful to Ms. Jasmine and Ms. Sophia for their warm and helpful assistance.
I felt completely comfortable and well taken care of during my stay here. 💖
4/10
Reviewed Oct 27, 2025We stayed at **Radisson Blu Phu Quoc Resort** for 3 nights, expecting a smooth and relaxing experience, but unfortunately, several issues took away from what could have been a great stay.
**Check-in experience:**
The check-in process was very slow. Despite arriving on time, we had to wait nearly **2 hours** before getting our room. After a long journey, this was frustrating and really set the tone for the stay. The staff seemed overwhelmed, and communication wasn’t very clear about why there was a delay.
**Transportation inside the resort:**
The resort is quite large, which is nice in theory, but the **buggy service was very inconsistent**. We had to wait a long time each time we requested one, sometimes **15–20 minutes**, which made getting around tiring—especially under the heat.
**Other aspects:**
The property itself is beautiful and well-maintained, with a nice beach and pool area. The rooms are comfortable once you finally get them. Breakfast spread was decent but could have been better in terms of freshness and variety.
Overall, while the infrastructure and location are good, the **management and guest service experience need significant improvement**. For a 5-star resort under the Radisson brand, the delays and disorganization were disappointing.
I hope the team takes this feedback constructively—because with better service and coordination, this place could truly live up to its potential.
10/10
Reviewed Oct 27, 2025The One Touch Service staff — Jasmine, Sophia, and Cyrus — were always ready to help us whenever we needed.
We spent a week here for our vacation and felt extremely relaxed and comfortable throughout our stay.
My family and I truly enjoyed our time here, and we’ll definitely come back again next year!
4/10
Reviewed Oct 26, 2025When we booked, we had received several recommendations for this hotel, so we were really looking forward to a week away with two other families — six adults and six children aged between three and eight.
I have never been so disappointed.
The issues started from the moment we arrived. We had booked a suite for our family — two adults and two children. Upon checking in, we were told that all four of us would be sharing one bed. While this was an oversight on our part, as we had missed the very small print when booking, the management did not handle the situation in an acceptable way.
Although the staff at the check-in desk (particularly Fiona) tried their best, the management arrived and, instead of attempting to fix the problem, seemed more focused on proving that it was our mistake and making us feel as though we were trying to scam the hotel. I have never stayed anywhere that expected four people to share one bed — especially in a suite — something the management seemed to find difficult to understand.
We eventually agreed on an additional cost for the pull-out bed, which I had no issue with, and we were even given a small discount. However, it was the initial rudeness of the management that left a lasting impression — and, unfortunately, this was only the beginning of our problems.
Throughout the week, on several occasions, our children were told to “shhh” by staff, as though the concept of small children making noise was unfamiliar to them. Frustratingly, staff seemed to direct their comments only to the children rather than to us as parents. Ordering food during the day took an extraordinarily long time, and the quality was not great. Ordering drinks took even longer, and staff often seemed put out by us wanting to spend money — despite the bar being nearly empty. By the third or fourth night, we were even greeted with eye rolls as we entered the bar, which is not something you expect at a high-end hotel.
It was so disappointing that we began eating and drinking outside the hotel — not just at local restaurants, but at other, more welcoming hotels.
The kids’ club was spacious enough and offered a number of activities. However, while the staff were friendly, they did not actually organise much for the children. Unless they were doing a paid craft activity, the kids were largely left to their own devices. On one occasion, my four-year-old was allowed to leave the kids’ club unsupervised to use an outside toilet. On another visit, I went to check on the children and found no staff present at all, as the attendant had gone to the toilet herself.
There were some saving graces. The room itself was very good — spacious and clean. The buffet breakfast was also good, although the coffee was extremely disappointing (we ended up ordering Starbucks instead). A few staff members genuinely tried to make our stay pleasant, but they were few and far between. The complimentary shuttle to the airport, as well as free transport into town and to local amenities, was a nice touch.
Overall, this hotel does not seem geared toward families or those looking for an enjoyable evening atmosphere.
A real shame — I won’t be recommending it to anyone based on our experience.
10/10
Reviewed Oct 24, 2025I had a wonderful stay at this hotel — everything was great! The room was comfortable, and the atmosphere was very pleasant. Cyrus at the front desk was so lovely, always cheerful, positive, and helpful. I also want to give a big thank-you to Sophia and Jasmine for their kind assistance with my daily requests. Their warm attitude and professionalism truly made my stay enjoyable. I would definitely love to come back again!
10/10
Reviewed Oct 24, 2025I accidentally left my phone in a taxi on my way to the airport, and I was so worried I would miss my flight. Luckily, Cyrus, Jasmine, and Sophia immediately stepped in to help. They were incredibly kind, responsive, and efficient — thanks to their quick action, I got my phone back just in time to catch my flight. I truly appreciate their professionalism and warm support. Thank you so much for turning a stressful situation into a positive experience!
10/10
Reviewed Oct 23, 2025My stay was absolutely flawless, and I couldn’t have asked for a better experience. The beach was simply breathtaking, offering both tranquility and scenic beauty, making it the perfect spot to unwind. The breakfast spread was abundant, with an impressive array of delectable options, particularly the local delicacies, which were a real treat.
The staff went above and beyond to ensure our comfort. They were incredibly welcoming, always eager to assist, and readily available via WhatsApp, which was a godsend as we were unfamiliar with the island. Their hospitality made navigating the area a breeze.
A heartfelt thanks to Jasmine, Cyrus, and Sophia for their exceptional support and warmth throughout our stay. Their attentiveness truly elevated our experience. I can’t recommend this place highly enough!
10/10
Reviewed Oct 23, 2025Really accommodation for our trip, nice place to refreshing after working day, special thanks to Cyrus at the front desk for quickly checkin and provide any information we needed, appreciate Jasmine, Sophia for quickly assistance about some defect and request room service
10/10
Reviewed Oct 23, 2025I had a wonderful two-week stay here and truly enjoyed every moment. The check-in process was quick and smooth, thanks to Cyrus, who kindly helped us check in early at 12 p.m. after our long flight. We were deeply touched by his kindness, especially since we had a small child who was already very tired. He was always smiling, friendly, and helpful.
10/10
Reviewed Oct 23, 2025Kayaking is best feel very excellent.my family happy with this event .
Vilas Tarange from INDIA
LOVE U LOT
NAME LIAM AND DOLA AND TIGER BEST LIFE GUARD
10/10
Reviewed Oct 23, 2025Excellent stay at Radisson and amazing Kayaking Experience. Mr Liam and DOLa and tiger were very helpul in doing the activities.
8/10
Reviewed Oct 22, 2025Heartfelt thanks to Cyrus for the remarkably efficient check-in — his kindness and warm smile made such a positive impression. Deep appreciation also goes to Ms. Sophia for her thoughtful assistance throughout my stay. The room was impeccably clean and beautifully designed, making this experience truly unforgettable
10/10
Reviewed Oct 20, 2025Our butler George (Giam) made this probably one of the best things I’ve ever experienced. The hotel themselves ruined the holiday by not honouring their original price we paid online (they demanded further payment at check in, then compromised by offering us free full/board, then they revoked the offer of free full board). This was a nightmare from the start, until George showed up. What an incredible man, he turned a 1/10 experience into a 10/10 experience. If I could give the hotel service a 1/10 and George a 100/10 then I would. He saved the day.
10/10
Reviewed Oct 19, 2025Had an enjoyable holiday at Phu Quoc staying at Radisson Blu, especially with the assistance of Giam of Radisson Blu, who helps to organise our itinerary, transportations, food, activities and basically every needs during our 5 days stay.
Giam actually goes all out, beyond his duty, to ensure we have a good hassle free holiday and we are ever so grateful.
We have nice villas with clean and big size en suite rooms on full board.
And basically everything is cheap too.
Thank you Giam.
10/10
Reviewed Oct 19, 2025Really fun with the kayak because of liam thai and la for this experiance made it smooth and nice once of tge best experiences in my life actually
10/10
Reviewed Oct 17, 2025Liam and Royal where so pleasant and friendly during our kayaking experience. Top notch service at the Radisson blu phu qhoc resort.
10/10
Reviewed Oct 14, 2025Came here with my mother, and the stay was totally great! The staff are always friendly and helpful, SeLyn and Jasmine were very sweet. The rooms are neat and tidied everyday - the beach is clean and beautiful. Dined a couple times at their restaurant, it was delightful; bartenders also make great drinks.
10/10
Reviewed Oct 14, 2025Me and my husband stayed at radisson blue phu quoc two nights pool view room
Great service specially xueyi Mr malik and miss may very helpful.superb breakfast. Love to stay there.free pick and drop to airport.free buggy service to grand world 24 hours
10/10
Reviewed Oct 13, 2025It was a wonderful experience for our first visit to Phu Quoc island . The weather and the beach were amazing. The hotel offered plenty of facilities that met our expectations. Staffs were professional and helpful. Special mention MAY airport representative who was extremely professional and friendly, providing great recommendations that made our trip smooth. Thank you to driver Bobpa for driving carefully. You were all fantastic. We will definitely come back. Can’t wait!!!! 🙏👍👏
10/10
Reviewed Oct 12, 2025The hotel offers a diverse breakfast, is within walking distance to the pool and the beach. There is Casino nearby and free buggy service to Grandworld is available, best thanks to Jasmine and Sophia were enthusiastic and prompt response all my request via WhatsApp. Definitely come back
10/10
Reviewed Oct 12, 2025everything was perfect with the beach was stunning and relaxing. breakfast had plenty of tasty options, especially the local dishes. the staff were super friendly and always ready to assist through whatsapp, which made everything so easy since we have not in this island. special thanks to Jasmine, Cyrus for warm support
10/10
Reviewed Oct 12, 2025I stayed here for two days. It was very comfortable and convenient. The staff were very friendly and professional, especially a receptionist named Lyn who was very sweet and answered all of my questions
10/10
Reviewed Oct 12, 2025
⭐️⭐️⭐️⭐️⭐️
A Wonderful Stay at Radisson Blu Phu Quoc – Simply Perfect!
From the very first moment, we were truly overwhelmed by the warmth and friendliness of the entire team. We especially want to mention Alex at the reception – she was incredibly professional, attentive, and kind. She took plenty of time to answer all our questions and made sure all our requests were taken care of. Her positive energy and excellent English really made our stay special.
During our stay, we had a small issue with the room service at first – we tried ordering through the app, then the phone didn’t work, and somehow we ended up ordering twice. But again, the service was outstanding: Robert, the manager, personally took care of the situation, showed us how to use the app properly, and made sure the phone issue was fixed right away. It was handled quickly, professionally, and with a big smile – truly impressive!
We celebrated our wedding anniversary at the Radisson Blu, and it honestly felt like a dream come true. The entire resort is spotlessly clean, beautifully maintained, and everything runs so smoothly. The breakfast buffet is excellent with a huge selection, and the beach is kept very clean with plenty of comfortable sunbeds. We also really appreciated the convenient shuttle services around the property.
The Radisson Blu Phu Quoc combines luxury with a warm, family-like atmosphere. You feel genuinely welcomed, valued, and cared for at every moment. We can wholeheartedly recommend this hotel to anyone – whether for a special occasion or just to relax and recharge.
A big thank you to the whole team – and especially to Alex and Robert for their outstanding service.
10/10
Reviewed Oct 10, 2025The staff at Radisson is extremely helpful and cooperative. I was stucked with a problem but they were supportive and always within reach even when I was communicating from India.
Would specially extend my heartfelt gratitude to Sophia, Jasmine and Cyrus.
I strongly recommend this wonderful resort because ur travel is truly worth only if the staff is so generous like theirs.
10/10
Reviewed Oct 9, 2025"The staff were lovely and extremely helpful. I thoroughly enjoyed my stay here – thank you, Cyrus, Jasmine, and Sophia, for everything!"
10/10
Reviewed Oct 8, 2025Virtually perfect trip for me and my wife, the resort located near safary and vinwonder, but far away from the airport station. Fortunately they have shuttle complimentary for picking up and dropping off
Big thank to Cyrus, Jasmine and Sophia, see u next year
10/10
Reviewed Oct 8, 2025Nice accommodation, the staffs were friendly and helped us a lot. Special thanks to Cyrus, Jasmine and Sophia. See you next year.
10/10
Reviewed Oct 8, 2025We spent a lovely week here. Very refreshing. Really appreciate the service center efforts, especially Mr. Cyrus, Ms. Jasmine and Ms. Sophia. They maintained the service quality so well.
10/10
Reviewed Oct 8, 2025The check-in staff were incredibly efficient and helpful, making our arrival smooth and pleasant. We were impressed by the beautiful space, delicious food, and the convenience of having many entertainment options nearby.
A heartfelt thank you to Cyrus, Jasmine, and Sophia for going above and beyond — from helping us book our bus tickets to offering detailed recommendations on places to visit. Your support truly made our trip more enjoyable and stress-free. We deeply appreciate your kindness and assistance!
10/10
Reviewed Oct 7, 2025We enjoyed the atmosphere and the weather within 1week in the island, spent 4night at here, the staff so cute and check in process was really good
Service center maintains service quality is really good, received request and order by shuttle quickly, big thanks to Cyrus, Jasmine and Sophia and the team
10/10
Reviewed Oct 7, 2025I had a very comfortable stay at the hotel. I was especially impressed with the FO team, who were always warm, professional, and supportive throughout my stay. Cyrus was friendly, efficient, and professional. Jasmine & Sophia were very thoughtful, helping me recover a lost item via email and arranging a buggy through WhatsApp, which was very convenient.
10/10
Reviewed Oct 7, 2025I enjoyed our stay at radisson blu phu quoc. The room was clean and provided everything I needed. The staff were friendly especially staff May at the airport, she assisted us with the airport transportation. The hotel was convenient too close to Grandworld Safari, Vinwonder….. A great experience and good value for this price.
10/10
Reviewed Oct 6, 2025I booked a sea suite - ocean view at Radisson Blu from 3 to 6th Oct'25.
The experience was a good one, this hotel is walking distance to the beach, corona casino and near to VinWonders/Safari.
Special thanks to Alex for the birthday champagne/cake and Cyrus for attending to all my requests in an instance.
Breakfast was good too.
10/10
Reviewed Oct 6, 2025I spent 4 days here and felt completely refreshed — both mentally and physically.
While the hotel is a bit away from the city center, there’s a convenient shuttle bus service (just remember to book it in advance).
Grand World is nearby, offering beautiful scenery and lively festivals. It’s a fun place to explore during your stay.
A big thank you to Cyrus at the front desk — always welcoming and cheerful every time we met. Really appreciated his hospitality!
10/10
Reviewed Sep 27, 2025I had a great time at Radisson in Phuquoc.It’s a great place to stay. The staff is very friendly and very supportive. Fiona was very helpful!
10/10
Reviewed Sep 26, 2025Amazing ambiance, lovely staff, very good breakfast spread. Must stay property. Bus facility to all attractions. Service is very good and immediate. Perfect location everything very near by. Add on casino night club shopping area. Lots of food option available.