Sheraton Phu Quoc Long Beach Resort

The staff and location were amazing. Special thanks to Mint, Ralph and Teddy. The young wait staff in the Italian restaurant were wonderful.

No negative issues at all.

Everything

Nothing.

Staff

Needed a bit of maintenance

Amazing facilities and staff were incredible

Location. Would be good to be able to walk to some local Vietnamese restaurants

The villa and breakfast

You miss sometimes signs or items not a big issue but just some feed back to improve

Face to the see We have upgraded from view garden to see garden They ask for money for the extra bed although i requested that when made the booking

Shuttle bus every hour, many timed we had to take a taxi Far from airport and old coty

كل شي كان ممتاز

لا شي

The villa size was big and astonishing finishing. Halal food availability in the breakfast Buffett and in room dining.

Pool water temperature was cold

Havaalanı transfer ve otobüs seferleri

İnternet, çamaşırlar için kurutma askılığı, traş seti

Everything

To offer more selection for “halal” section for breakfast buffet

كل شي جميل .. وأكثر شي أعجبني فريق الموظفين في المنتجع الكل كان متعاون ولطيف .. ويبذلون قصارى جهدهم لخدمتك وبالاخص السيد Tới

لا يوجد

We had an excellent stay at the Sheraton Phu Quoc! We stayed in a beautiful three-bedroom villa, which was perfect for our family and made our stay so comfortable and enjoyable. We were also celebrating my daughter 14th birthday during our stay, and it was such a special occasion for our family. The team helped make her birthday celebration even more memorable, which we really appreciated. The food at the restaurant was very good, with plenty of choice and everything we tried being delicious. Overall, we had a wonderful stay and thoroughly enjoyed our time at the resort. We’re already looking forward to returning next year! 🌴✨

Nothing!

空間、環境、美食、員工服務。

Villa內主臥廁所洗手台漏水，反應後飯店立即派員維修並後續送上賠禮以及致意卡。

מלון ברמה הכיגבוה שיש

We were impressed with the complimentary facilities Sheraton had to offer, spa, sauna, fitness centre, movie night and happy hours.

Would’ve been nice if the outdoor spa was heated, especially on the cooler days.

Super hotel warto tam spędzić czas. Polecam wille na więcej osób. Super obsługa Super lokalizacja super basen plaża Super jedzenie .jesteś zadbany na 101 procent.

Wszystko super max

The linens have a noticeable odor and the swimming pool not so clean

The location - on the north side of the island...quiet and amazing. The pool size and ambience - unbelievable. The breakfast spread - mind boggling and so filling for Indian vegetarians. It is an amazing hotel

كل شيء

لا شيء

Breakfast, location, spa and everything.

They asked for 400 dollars and they returned it vietnames currency.

الموقع والخدمات ومرافق الفندق كانت رائعة

كان هناك اعمال صيانة وترميم في الطابق العلوي استمرت يومين كانت مزعجه جدا تواصلت مع الاستقبال وطلبت تغيير الغرفة واعتذروا بأنه جميع الغرف محجوزه!!

Наличие трансфера от и до аэропорта, удобные кровати, чистые простыни, вкусный завтрак, изумительные десерты, десерты и хлеб без глютена, большой бассейн, англоговорящий персонал, русский менеджер, говорящий на русском, китайском и английском, 3 ресторана на территории

Катастрофа за $320 в сутки. Худший сервис, обман и нападение директора отеля! Снимали двухэтажную виллу с тремя спальнями на 14 дней в надежде спокойно отдохнуть, но мы столкнулись с полным кошмаром. За 14 дней на виллах 6125 и 6116 не было ни дня без поломок. 14 августа Генеральный менеджер Яцек Сегаль (Jacek Segal) в лобби напал со спины на моего супруга, дважды хватал за шиворот и пытался скрутить руки за жалобу на сломанный бассейн! Затем директор позволил себе пошлые оскорбления нашей личной жизни. Чтобы скрыть ЧП, он пообещал апгрейд на виллу с 4 спальнями и видом на море, но в день когда мы должны были переехать на обещанную виллу, персонал нас обманул: попытался заселить в меньшую категорию (один этаж с двумя спальнями). До 20:30 мы в баре ждали когда нам подготовят виллу. Персонал украл у нас день отпуска, который мы провели на чемоданах. С чем столкнулись: * Технический ад: Постоянно вырубался свет все 14 дней. Отсутствовала горячая вода, не работали телефоны, индукционная плита полностью не работала, заменили на «новую», но и там работало только 2 конфорки из 3. Тефлоновым сковородки полностью с ободранным покрытием. Личный бассейн никогда не работал, каждый день приходилось вызывать бригаду для ремонта, хотя в соседних виллах бассейны работали. * Дикая антисанитария: Вода в бассейне виллы протухла и пахла гнилью. Туалеты на виллах и в лобби воняли как на вокзале. Про профессиональную обработку речи не было. Горничные оставляли халаты от прошлых гостей и грязные стаканы. Вместе с забытой зарядкой для телефона горничная швырнула мне прямо в руки чужие грязные женские трусы (трусы на фото), хотя ей сказали принести только зарядку! * Территория и персонал: Пляж в пластиковом мусоре, на дне общего бассейна мох и палки. Плитка на дорожке вся побитая. Официанты игнорируют гостей, не убирают столы, а грязные тряпочные салфетки со стульев кладут обратно на чистые тарелки.

Nydelig hotell meg veldig god service og utrolig hyggelig personale. Litt kaotisk under frokosten men ingenting å klage på 😊

Absolutely amazing! Minor issues occurred but the staff were so professional and took good care of everything. As soon as we call for a request, it’s immediately solved in no time. We have stayed in a private pool villa which we loved and will definitely come back again

Leaving the resort

Great hotel, breakfast has so many different choices and very well organised. The site is large, we was in a large villa and needed to use their buggies. Very close to Vin Wonders and nice beach. The gym was good, but sauna was closed due to work.

The villas do feel a little dated, flooring old/damaged. There was a lack of items for arrival, apart from water in the fridge, so basic fruit and milk for coffee etc would have helped. The hotel is close to Vin Wonders but apart from a very basic overpriced small shop, you had to use a taxi or shuttle just to go to a local supermarket. Apart from the main bar, Wok & Curry and Italian, there wasn't much choices given sizes of the hotel and complex.

Very nice breakfast and very good services

Wifi is not always work sometimes

Beautiful pool area, tranquil and relaxing location.

Nice room fit-out although a few, minor signs of ageing through the room I.e chipped paint, difficulty with power sockets.

Sạch sẽ tuyệt đối

Không có gì để chê

A la villa se le filtro agua de lluvias

4 bedroom villa with lake view and private pool exceeds my expectation, also bus come to the hotel transferring you to vinwonder and grand world for free

Nothing

Lo staff veramente oltre livello: organizzatissimi, pronti a risolvere qualsiasi problema e letteralmente ovunque. Ottimo anche il buffet della colazione, vario ricco, anche per europei/italiani. La spiaggia e le strutture esterne da sogno.

L’umidità, nonostante fosse accesso il condizionatore 24/24 in camera l’umidità era veramente alta (forse anche perché il periodo delle piogge non ha aiutato). Rivedrei anche il buffet e il suo servizio: con così tante persone tutte sul cibo in una stanza così caotica, ho avuto l’impressione che fosse poco igienico.

كل شى ممتاز خاصة المطاعم الا داخل الفندق واجوائه حلوه

موقعه مميز وخدمات رائعه وسرعه الاستجابه من موظفي الاستقبال مع ان المكان كبير والوصول بالقولف كار خلال دقيقتين يكون عندك الموظفين او الطلب

الاثاث مستهلك شوي

Villa and serenity wonderful property

Nothing

Breakfast

It was truly an amazing hotel, both in terms of the facilities and the location. I booked the all-inclusive package, and everything was excellent—from the quality of the food to the service and friendliness of the staff. If I come back again, I would definitely choose this hotel again. ⭐️❤️

Everything was great.

طاقم الفندق جدا خدومين و يقدمون المساعده و الفندق بموقع مميز قريب من الاماكن السياحية بشمال فوكووك يوجد باص مجاني للذهاب و العوده للفندق كل ساعه يمر على 5 مواقع قريبه من الفندق منها ملاهي فاين وندر و منطقة جراند ورلد و حديقة الحيوانات سفاري من الساعه 8:30 الى 23:30 الفندق نظيف و الاكل جيد

اتمنى زياده الاهتمام بنظافة المسبح

The breakfast spread was extensive and inclusive for all dietary requirements of the group

The ability to use rewards was limited to in restaurant, not dining in. With such a beautiful villa, we wanted to dine in our villa, but you forfeit the percs. So we went to the restaurant... but the staff made it worth our effort.

Great for Indians. Special Indian chef in their restaurant really made the stay pleasant. You would get Indian options in daily breakfast as well. They have hourly shuttle to Vin wonder attractions and free airport shuttle as well. Priced really reasonable. The room was kind of disappointing considering 5 star brand but amenities are great

كانت تجربه استثنائية مكان عائلي بامياز وفطور متنوع يلبي جميع الاحتياجات وقريبة من المعالم السياحية في الجانب الجنوبي والمكان متكامل حيث يمكنك قضاء وقت رائع وجميل في المنتجع وهناك جدول يومي يمكنك القيام به

لا شي جميع المتطلبات العائلية كانت حاضره والتوصيل للمطار من خلال باصات النقل بطيئة وبأوقات قد لا تتناسب مع موعد الطائرة

The best place

Everything I like it

We had a wonderful family stay. Our villa was beautiful, very spacious, and had a lovely private pool, while the hotel’s main pool was even larger and more impressive. Service was excellent from beginning to end. Communication by email before arrival was very helpful and provided us with all the information we needed. The airport welcome, check-in, and check-out were smooth and professional, and the staff were consistently friendly, welcoming, and eager to help. Although our villa was some distance from the main facilities, the golf buggies always arrived quickly whenever requested. Breakfast offered a good variety of different cuisines, and our dinner at Wok & Curry was one of the best dining experiences we had during our time in Phu Quoc. Overall, we felt the resort offered very good value for money.

Very little to complain about. The villas can be quite far from the main hotel facilities, so you may need to rely on the golf buggies to get around, although the service was always quick during our stay.

The ocean view from the windows , helpful and kind staff, big rooms , free airport shuttle, also there is free shuttle to attractions places . Breakfast with wide variety you have it out side while watching the beach beautiful view

45 min from airport

Everything was excellent

The resort is very nice

To bring more beach activities

Zeer klantvriendelijk en klantgericht personeel en het hotel wordt netjes onderhouden.

Een tip: in het Aziatisch restaurant zou Thais eten zou zeer welkom heten. Ook achterstallig onderhoud van het hotel aan de buitenzijde zou een goede keuze zijn.

Minden

Minden ok csak messze van kozponttol

المكان رائع بجانب الملاهي والملاهي المائية والسفاري الغرف العائلية المتصله مساحتها مناسبه الإطلالة على المحيط جميله جداً توفر خيارات مطاعم الشاطئ نظيف ومناسب للسباحة

لا يوجد

اثاث جديد ولكنه خشبي اتوقع قريبا سيحتاجون تغيير الخشب مع الرطوبة العالية حجم المسبح

سعر السرير الاضافي رغم انني ادخلت العمر الصحيح اثناء الحجز حرارة الجو في اللوبي بالفندق والادوار مما يسمح بدخول الحشرات زوايا الديكور بالادوار خطرة يمكن ان تحدث اصابات بالاكتاف

the swimming pool was great. good breakfast. The half Board voucher gives access to 2 restaurants where you can order whatever you want without limit. the villa is big and very comfortable.

Everything was good.

They have prepare a nice special universary celepration welcome. And upgarade our rooms for see view

الفندق روعه كموقع وغرف وحمام السباحة والفطور والخدمه

لاشي

لا يوجد ركن لإفطار الحلال

ההינו זוג וילדה ,חדר פונה לבריכה בקומה 6 ,חדר גדול 2 מיטות זוגיות ומיטה נוספת ,לי המזרון היה נח לאשתי רך מדי,החדר מתוחזק אבל סימני הזמן ניכרים ,חדר אמבטיה גדול אך מעט מיושן ,ארוחת בוקר מזנון ענק ובו אוכל אסייתי הודי מערבי באמת לא חסר דבר ,המיקום נח במרחק נסיעה קצר לגרנד וורלד ולקזינו ,לספארי ולפארק השעשועים ,הנסיעה לרכבל כשעה זה בצד השני של האי ,תחבורה זמינה כל הזמן בגראב ואו מונית או טוקטוק חשמלי לא לשלם מעל ל150 אלף 100 זה סביר לכל האטרקציות בסביבה ,חוף הים שצמוד למלון מהמם ושקט אפשר להשאיר את הטלפון על מיטת השיזוף לעבור לבריכה ולחזור אחרי שעה הטלפון יהיה היכן שהשארתם אותו ,למי שמחפש חיי לילה במלון זה לא המלון בשבילו יש בר שהיה ריק כל פעם שעברתי ליד ,הצוות מצויין סבלני ומנסה לעזור בכל דבר זה אומר כולם מעובדי הקבלה ,הבל בויס ,עובדות הספא ,והחדרניות ועובדי חדר האוכל

המלון מעט ישן הריהוט ישן המקלחת ,אין חיי לילה במלון מועדון לילה או משהו דומה

All things.. comfortable place, comfortable rooms, super staffs .. nice food

Nothing

الاقامة مريحة داخل الوحدات السكنية حجزي كان فيلا ب3 غرف نوم ومسبح خاص مطل على الحديقة الخدمة رائعة بوفيه الافطار ممتاز ومتنوع، العاملين هناك لطفاء وخدومين جدا

Resort yên tĩnh, bãi biển đẹp, hồ bơi rộng, mọi thứ rất tuyệt vời

Ambience, Food

THE VILLA WITH THE POOL WAS AMAZING , MY KID HAS ENJOYED SERVICE AS WILL WAS AWESOME , OVER ALL WE WERE AMAZED WITH THE STAY , AND VERY HAPPY

EVERY THING WERE AMAZING , NOTHING THAT WE DID NOT LIKE THE STAFF WERE AMAZING THE CLEANNESS AS WILL , ROOM SERVICE AND ALL WAS GREAT , WE ENJOYED OUR TIME AND NOTHING TO DISLIKE .

المكان بكامله رحلة استجماميه جميله ورائعه الفيلا اكثر من رائعه والنظافه ممتازه ومرافق الفندق والافطار ممتاز قريب من فعاليات الشمال كلها فين وندر والسفاري والقراند وورد والفندق متوفر فيه باص يودي على الفعاليات وفيه سبا اكثر من رائع والمطاعم الموجوده في الفندق نفسه ممتازه

لايوجد

Staff, location, clean, swiming pooll, breakfast

A pity with strong wind, can't enjoy the beach