OYO Newquay Beach Hotel

Don't do it. The "free cancellation" is a lie. Paid £422 for three nights plus breakfast in July. Decided to cancel well within the cancellation deadline as my partner is T1 diabetic and we needed a fridge in the room for insulin storage. Cue weeks of obfuscation as I called OYO over and over again to chase my refund. Was eventually given a partial refund of £311.33. Nobody I spoke to could explain why. Cue yet more fobbings off as I tried to chase the rest of my money. Don't think your bank will help either - I filed a dispute which has been rejected, despite full evidence I am owed that money. I'm absolutely appalled. OYO are straight up crooks. DON'T BOOK WITH THEM.

We had a lovely two-night stay at Newquay Beach Hotel. The location is fantastic, close to the beach and within easy walking distance of the town. The reception staff were friendly, helpful and welcoming, which made our stay even more enjoyable. Overall, we were very pleased with our stay and would happily return.

AVOID this hotel, I booked this for four nights to stay Aug 26. I checked in online, I advised that I would be late and told them what time I would be arriving only to find out that they had cancelled my booking that morning without telling me, with no attempt to contact me. I expect they got more money for my room! After driving for 6 hours I was left with a daunting task to find another hotel during a rather large festival being hosted, the guy wasn't bothered at all. Fortunately, I later found out from other people that this happens often. AVOID AVOID AVOID. I have complained to head office with no response, I have photo evidence that I checked in they didnt care and left me stranded.

DO NOT ON ANY ACCOUNT BOOK THIS HOTEL. On arrival you will find it to be dilapidated and in appearance unlike the published photo. We refused to accept the accommodation because of clear breaches in fire regulations. Cornwall Fire Service has since inspected and require improvements to make the hotel compliant. The owning company is refusing to communicate to refund the booking and faces legal action. YOU HAVE BEEN WARNED!

Avoid this soulless so called hotel breakfast poor small no fruit cereals you had to ask for teabags eggs bacon bread stairwells dirty stained we unfortunately prepaid for a week otherwise we would have departed on day two our room only serviced after asking repeatedly all 7 staff where male with no hotelier experience or manner ps the reason for no fruit or cereal given was the chef could not prepare them what a joke BASIL

I was so worried about staying here based on previous reviews, we paid £100 more than the premier inn down the road for two nights because this hotel had a sea view balcony, it was definitely worth it if you value the sea view and being within easy walking distance to the centre of Newquay. The deluxe double sea view balcony room (14) is quite small but it’s clean and well maintained. Other reviewers said the balcony chairs needed painting, it was dirty and there were no toiletries in the bathroom, check in was awful and there was no restaurant . This wasn’t the case for us, staff were very welcoming, checked us into our room and took our suitcases upstairs and ensured we could use the door code. The balcony chairs were newly painted, soap and shower gel provided and the room was clean and equipped with tea and coffee facilities. Cleaners were present in the morning around the hot. There is a restaurant for breakfast and parking is reservable for a £10 per day charge if you call the hotel prior to arrival. We arrived back from a night out at midnight to find reception staff still present which made the hotel feel safe. The hotel decor is very quirky but the sea view makes up for it. Areas that could be improved… A small fridge in the room Replaced mattresses (not unbearable but not premier inn standard) A deep clean of the stairs carpet (light grey carpet in a hotel will show up the dirt)

The room was dirty. The carpet had stains all over it. When I first arrived all you could smell at the reception was bo. The first picture is the bathroom tap. It was one of the worst hotel I’ve had the misfortune to stay in We wasn’t told you have to book a parking space. We paid £300 for two nights. We only stayed one because it was that bad. The room was so small it wasn’t big enough for two people to stay there.

I am extremely disappointed with my recent five-night stay at this hotel. Unfortunately, it fell far below the standard that was advertised and certainly did not provide value for the money I paid. From the moment we arrived, the experience was poor. I asked about disabled parking and was met with a very abrupt response that I could not park there unless I was staying at the hotel. We were, in fact, booked to stay for five nights, and the manner in which this was handled was unwelcoming and insensitive, particularly given that I had made my disability known. Before arriving, I emailed the hotel requesting a room with a bathtub and also asked if it would be possible to upgrade to a balcony room, making it clear that I was happy to pay any additional cost. Neither email received a response. The room itself was extremely disappointing. The pillows were of very poor quality, and the mattress left us with bites and caused five nights of extreme discomfort, making it very difficult to get a good night’s sleep. The duvet and bedding were also of an extremely poor quality and were uncomfortable to use. There was no shampoo or conditioner provided in the room, and the carpet was filthy and clearly in need of a deep clean. Housekeeping was inconsistent throughout our stay. Our room was not serviced every day, and when it wasn’t, there was no replenishment of basic refreshments such as tea, coffee, or milk. For two female guests staying for five nights, providing only two clothes hangers was completely inadequate. On one occasion, we were unable to gain access to our room and needed assistance from reception. When we went to ask for help, we found the receptionist asleep in the office. This was both unprofessional and frustrating, particularly as we were locked out of our room and required immediate assistance. I was also advised before my stay that gradual payments would be accepted, but this was not honoured. Even after I raised the issue immediately, nothing was done to resolve it, which added unnecessary stress to our stay. Overall, I feel completely let down by the lack of customer service, poor communication, and the low standard of the accommodation. I have already raised these concerns with the hotel and believe that the quality of our stay warrants appropriate compensation. Sadly, I will not be returning to this hotel, nor would I recommend it to friends, family, or my followers on social media. I hope the management takes this feedback seriously, addresses these issues, and offers appropriate compensation for what was an extremely disappointing stay. This was the worst hotel I’ve ever stayed in… dirty, unsanitary, uncomfortable, not suitable for disabled, not good value for money, just awful!

⭐☆☆☆☆ 1/5 Very disappointing stay and even more disappointing customer service afterwards. I booked a Standard Double Room through OYO for a stay during May half term to celebrate my daughter's birthday. Before booking, I telephoned the hotel to confirm a room for three people, I was offered a standard double and told that an additional mattress could be provided. I was assured this would not be a problem. When we arrived, we were told that no additional mattress could be provided and would not fit in the room. As a result, my child ended up sleeping on the floor using bedding taken from my bed leaving us with no duvet or pillows. The room itself looked nothing like the photographs used to advertise the Standard Double Room. The advertised images show a bright, spacious, modern room with space around the bed and seating. The room we received was extremely small, with the bed pushed against the wall, very limited floor space and no seating area. The room was horrendously hot, with no air conditioning despite this being listed as a facility. The window only opened a few inches and faced directly into neighbouring rooms, meaning the curtains had to remain closed for privacy all time. We spent much of our stay away from the hotel simply because the room was so unpleasant to be in. There were also numerous cleanliness and maintenance issues. The bedding and mattress were filthy on arrival, the headboard was not properly attached, some lighting was not working and the only toiletries provided were a nearly empty bottle of shower gel despite toiletries being listed as included. They replaced the mattress as it was covered in stains and hundreds of hairs.  I raised these issues immediately with reception on arrival and also submitted a complaint through OYO's support system during the stay, including photographic evidence. I asked to be moved to a room that resembled the room booked, or even pay to upgrade to a suitable room, however I was told there were non available for me to move to despite adverts still showing for rooms on both their OYO app and booking.com website. A complaint reference was issued, but neither OYO nor the hotel contacted me to discuss or resolve the complaint. The hotel was in a good location but in very poor condition with rubbish, smashed windows and shabby condition. The place was empty with, a single desk clerk who was dealing with another group who were refusing their rooms and demanding a refund due to the conditions and size.  An upgraded room was eventually offered at 9:30pm on the final night of our stay, only hours before checkout, which was simply too late to be a meaningful solution, hours before our morning checkout particularly with children preparing for bed and them still being unable to offer a third bed or mattress. Most disappointing of all has been the complete lack of response since our stay. Multiple emails have been ignored, the hotel says only OYO can deal with complaints, and OYO has failed to respond despite repeated attempts to contact them. Ive  tried to use the app but get rejected by a bot saying there is no refund pending. OYO doesn't have a customer service number in the UK and says online that we need to email or call India!  I understand that budget hotels will not be luxurious, but guests should receive the room and facilities that are advertised, and complaints raised during a stay should be dealt with properly. Unfortunately, that was not our experience.

Felt incredibly safe and looked after, went out till the early hours of the morning with friends and was welcomed in by night staff who were professional and chivalrous. Room was clean and bed was so comfy, great shower with good pressure and a fully stocked tea station to nurse the hangover the following morning. As a young lady staying on my own I had a lot of people trying to scare me with rumours about this hotel but my experience was lovely and I will definitely stay again and recommend it to my friends.

Worst hotel I have ever stayed in. Can’t believe love holidays still have it on their website. Rooms are dirty, mouldy, no restaurant or bar. Carpet was soaking wet. When we complained we were told it was fully booked to find out later it was not. Locals said it had become very run down in past few months due to change of ownership. We were to stay 3 nights but left after 1 and booked into premier inn down the road due to the hotel conditions and the horrendous noise. First time I have ever complained about a hotel

If you are on a strict budget and just need a bed, this place is unbeatable. However, it is very run-down and in desperate need of a refurbishment—expect to see worn carpets, scuffed walls, and outdated furniture. We stayed 3 nights, stairs were tired-looking. Filthy. Our room had dust on the windowsill and in corners. Spiderwebs. The carpet felt as had not been vacuumed. Walls had lots of scuff marks. Coffee mark on the coffee table. Overall the room felt neglected rather than freshly cleaned. The stairs to our room were dusty, dirty, the hoover in the corner was there for three days, and the hoover didn't move. Day one, we asked to be moved to a better room but apparently all were sold out, it was fine for us and reflected the low price. If you don't mind a lack of luxury, it’s fine. You get what you pay for approx £52 per night. The location and price were superb, which is why we didn't complain more. Bed was comfy and clean, bathroom had water marks, not deep cleaned as expected. I'm glad I had antibacterial wipes with me so I could clean all myself. But be warned: the hotel is quite run-down (scuff marks, outdated). Definitely needs a refurb to improve the aesthetic, but great for a low-cost stay.

My first impression of the OYO Newquay Beach Hotel was not good, the two pairs of sliding doors into reception were not working and had to be pulled shut holding the glass, and so it was freezing because of the icy sea wind. I noticed that one of the downstairs windows was broken too. The area next to reception clearly hadn't been cleaned for some time as the debris from a Valentines celebration was still strewn about the place. I was shown to my room up a couple of dingy carpeted stairways that hadn't been vacuumed in quite a while. At the top of the stairs near my room was more evidence of the Valentines party, with confetti and semi-deflated balloons scattered about the place. My impression wasn't improved on entering the room, which was freezing although they had supplied a plug-in radiator.  The quilt was very slim, more of a summer quilt, so I had to turn the heating right up to keep warm.  The towels supplied for the bathroom were dirty and there was no covering at the window which, although frosted, didn't hide much with the light on! As they hadn't mentioned breakfast during check-in I went back to reception to enquire what time the dining room opened in the morning, only to be told that they no longer provide a breakfast service. The booking however clearly stated "bed & Breakfast". When I pointed this out, I was told I could go across the road to another hotel and pay for breakfast there! I said this wasn't acceptable and the manager just said they would make a refund after I checked out. I pointed out all of these faults when I checked out next morning and the manager seemed really surprised. I checked out the next day as I couldn't possibly stay for the next two days as planned.

It seems a little unfair to give a poor review to a hotel on the seafront when they charge £26 per night. Encouraged by some recent positive experiences, and a location that suited me, I gave this place a try rather than the Premier Inn. It was just about OK. What I found was that it was just plain odd. The rooms are accessed through a restaurant that appears to have been abandoned. Once into the stairwell and corridors, the senses are assaulted by a combination of vomit-inducing wallpaper and silver carpets that are in urgent need of a deep clean. Outside the door to my room was what I thought was a fungal fruiting body, but which turned out to be a floral glass ornament placed on the carpet without any apparent purpose other than to pose a trip hazard. The communal areas are somewhat battered and once inside the room, there was a lot of noise from those spaces. Rooms are accessed via a combination code that is supposed to be sent to you on the day of arrival. Mine never showed up. The door didn’t feel very secure and it fitted poorly as there was a lot of light coming through the gap between the door and frame. The room was pretty cold and the bathroom particularly so. An oil filled radiator is provided with a tower fan to control temperature. I used neither out of fear for my safety. The room was better than the communal spaces. It was acceptably clean, although the tired bathroom had some black mould and poor attention to the sanitary ware in some areas. I had a sea view room with a balcony. It was still winter so I didn’t venture out, but had I done so, I would have had to use a flaking metal chair with only one usable arm. The view over the beach is lovely as long as you ignore all the other horrid structures along the seafront. Everything worked out, the staff tried to be cheerful and helpful although I struggled with the concept of paying £10 to leave my car on the chaotic hard standing outside the building. I realised in daylight that one of the front windows was smashed. The parking area itself is also easily blocked by people parking (legally) in the street next to the hotel. If you have to stay in Newquay and you’re on a very tight budget, this place is acceptable. You’ll get your own room for the price of a bed in a hostel. However, if you’re looking for something cosy and familiar, just book the Premier Inn. One pet hate is being press ganged to provide a positive review on leaving a property. The proprietor, whilst friendly and cheerful applied a little too much pressure for my liking. I didn’t feel comfortable enough to express my thoughts at that moment.

Not a bad location didnt check in until 18.30 so.dark when arrived, said parking available on site ?? Had to park around the back of Hotel and the . Guy on reception was more concerned about the £10 for parking. . Room was ok for £41 could do with new carpets and paint throughout. valentines balloons still.in corridor 4 days later, as a contractor it was cheap , and in center of town would I stay there again 100% no

Really bad experience. Place is a massive no go. Avoid aboid avoid

This is my third time staying at this hotel, but this time I got a room with blood or ketchup stains on the carpet and walls....in addition to all that, when I returned from a walk, I was stopped by the receptionist and told that I was being evicted from the room because in his opinion my reservation time had expired (although it was supposed to expire the next day)....my backpack was brought to the reception, where my personal belongings were thrown in along with open food products (a package of cheese, bread, toothpaste, toothbrush, etc.)..........I was shocked.......when I returned to the room, I found the door open and it was already being cleaned by hotel worker

Truly one of the worst hotel experiences I’ve ever had. We were made to move from Room 30 to Room 6, which was significantly smaller, with no balcony or sea view, and no refund or price adjustment was offered. The original room smelt strongly of marijuana and cigarettes, which is completely unacceptable. What followed was genuinely terrifying. A man staying one room away was hanging around our car and threatened to chop our heads off. During our stay, police arrived and raided the hotel. We felt unsafe the entire time. I asked on the night for a refund and was told by multiple staff members it could take 7–14 days. The very next day, I was told “sorry for the inconvenience” and that nothing could be done, making it clear we were just an issue they wanted to brush aside. I’m in the process of looking to move to the area and was testing accommodation options, this was by far the worst. The hotel is chaotic, misleadingly advertised, and nowhere near the standard shown online. We would have been far better off staying at the Premier Inn 3 places up, where safety and quality are guaranteed! If unsatisfied a refund process is nowhere near as hard as this. I am requesting a full refund for both rooms. The handling of this situation has been nothing short of dismissive and disappointing. Avoid at all costs. Also forgot to mention the sanity of the room! There were fab nubs over the floor. Mud up the stairs. The glass of the hotel had a fully cracked glass. Just absolutely disgusting.

Upon arrival at the hotel, we were greeted by a friendly gentleman at reception - we paid the 10-pound fee for parking per day and were taken to our room. We had booked a Deluxe room with a sea view. The room we were shown into was tiny; it had the most minimal sea view, which was mostly covered by buildings and was not like what we had booked. The room only had one water glass, not two, used items on the tea tray and stuff marks on the bedding. We told reception, who rightly moved us into the actual room we had booked. This was much better, and the view is incredible. The wardrobe is broken, and again the amenities were not quite right in terms of barely filled tea trays, body wash, and no toilet roll, but all very fixable. That evening, we were excited to eat in-house at the restaurant that looked great, only to be told that it and the subsequent bar are not open and will not be during our stay. It does not state this on any website, and we were not made aware upon arrival. I find this to be very annoying as it is a big factor in booking the hotel. The road noise is not too bad; however, the cleaners are very loud in the morning. The doors lock on codes, which the man at reception watched us enter. If another guest does not lock their door properly, their door will continuously beep until staff intervene. We found this out the hard way one morning. The beds are clean and mildly comfortable, but this is certainly no longer a 4-star hotel - it looks desolate, which I understand for the time of year buy it is not helped by the unopened bar and restaurant. Although the staff are helpful, they are simply not knowledgeable enough to be in such a business. They could not even provide us with two champagne flutes one evening, despite it stating 'room service' on the website! And I do not think the rooms are worth the money unless brought under discounts - at no point were we offered any money back or anything such as a discounted night regarding the misfortunes that occurred during our stay. I cannot comment on breakfast; however, the menu left in our room was for another hotel close by. Sadly, this is no longer the Hotel it used to be, according to previous reviews.

This was a gift booked through Buyagift , I can only endorse the other bad reviews , it was awful , the manager was pleasant but really the room was small not the cleanest hand rails hanging off in corridor , room was cold had to go out and buy blanket and fan heater , bed was horrible ,breakfast was part of our package but know food available kitchen and bar closed , even in the room very minimal tea and coffee know spoon Christmas decorations we’re still up so that was bad luck . We ate out in some nice places, but also the town was very tierd looking with many closed for out of season Happy to leave .

I booked a stay at the OYO Newquay Beach Hotel for my sister and her partner as a birthday celebration, and they were massively disappointed. Don’t be fooled by previous good reviews — the hotel is under new management and it is awful. Upon check-in, the reception staff couldn’t speak English and were extremely rude. The room was in terrible condition: the carpets were filthy, the curtains were hanging off the wall, and the wardrobe had no handle — just an exposed screw. To make matters worse, the bar and restaurant were completely closed. Even though breakfast could be “booked online,” there would have been no way to actually have it. Overall, this was an extremely poor experience. I cannot recommend this hotel in its current state.

The hotel has a beach view, the rooms are on a very noisy main road and extraordinarily small in every way. The hotel is tired, the neighbourhood is very very poor with a slot machine arcade next door. Parking is expensive, our duvet, coffee cups & general cleanliness was poor. I would politely suggest you don’t get duped by the pictures as we were and AVOID

We arrived at the hotel with a confirmed reservation for New Year’s Eve, only to be told at reception that they had no rooms available because they had overbooked. This was already frustrating, but what made it worse was the attitude of the reception staff. They were rude, dismissive, and completely unhelpful, offering no apology and no real assistance in finding an alternative place to stay. After traveling and arriving expecting a room, being turned away like this was unacceptable. Overbooking might happen, but the way it’s handled matters — and in this case, it was handled very poorly. We would not recommend this hotel based on the lack of professionalism and basic customer service.

Awful service from the get go , we booked a night away for our anniversary through wowcher , we were meant to get a glass of prosecco on arrival ,the guy at reception had no idea what I meant and said we could get it at breakfast? I explained we would be driving then and didn't want alcohol in the morning, he didnt seem to care . I then asked if I could have a small amount if soya or oat milk for tea / coffee he had no clue what i meant again and said no . But the best of all was when we came down for breakfast at 8.30 to be told by the same guy ,sorry no chef today so no breakfast!! And a refund woyld be applied within 2 hours!! Absolute joke ,the place is not manged well at all ,would not recommend, you also have to pay £10 for a nights parking. Ruined anniversary break and waste of money having to find somewhere else and pay for breakfast

We did not feel safe in this hotel and had to find alternative accommodation. On arrival we were told that we had to pay the gentleman £10 to park in the car park. When we moved and parked somewhere else he insisted that he wouldn’t charge us and he didn’t mean it and we should move our car back to the car park. We felt as though he was trying to take advantage of us. Then when we were shown to our room the gentleman insisted on watching us enter the room code that I had been sent. I felt incredibly uncomfortable as he was stood so close watching every digit. This was supposed to be the private room code as there are not any room keys. Whilst I understand the compact double is a small room I did not expect the bed to be on the floor with no bed frame. The sheets were also dirty and the headboard and mattress stained.

I stayed at OYO Newquay Beach Hotel on 18 November 2025, and it was one of the worst hotel experiences I have ever encountered. The property was filthy, with stained carpets, widespread disrepair, and an unbearable stench. The conditions were so unacceptable that we left within 30 minutes of arrival. Despite being verbally promised a full refund, the management deliberately obstructed the process, lied about policies, and misrepresented check-out details. The property manager even admitted they were instructed to deny all refunds, regardless of the circumstances. This is a failure to meet even the most basic standards of cleanliness, hygiene, and service. I have documented the situation with photos, videos, and audio recordings, which I have submitted to regulatory authorities. I strongly advise anyone considering this property to stay far away

We have arrived at the hotel and Sam has greeted us. We have been told that we can’t park outside the hotel as some other guests have reserved it. And been guided and directed to go and park somewhere else, that was a bit stressful as we had plenty of luggage. Once we entered the hotel we noticed how cold it was inside. When we took the stairs to our room we noticed how dirty it was all over, the floors, the tables etc. Our room was freezing cold, looked smaller than on the photos. We were disappointed straight away. We’ve been told that they might turn on the central heating but they haven’t. No towel rail in the bathroom, was freezing. The carpet and the furniture was not in a nice neat condition, dirty, with marks all over. It was not worth to pay so much money for such low standards. Only the view was lovely, thanks to the water and the beach. We were extremely disappointed with the whole hotel experience. Will not book here again. I do not recommend this place.

Lovely décor, spotlessly clean. Beautiful sea view room with balcony. Staff go above and beyond to help. my only downside was the bar and restaurant not open. But breakfast was very good (extra charge)

Friendly, welcoming staff. Clean, well serviced rooms. Breakfast to die for! Parking can be limited, but we had prepaid for a space. Really nice 5 night stay.

We have stayed here before and would stay again, it’s a fair price, more than just clean and tidy room (see more below), in a central location for exploring locally or getting in and out by car, and it has parking. This time we stayed in a room with a sea view balcony, which had a lovely view and was clean, tidy and comfortable but with a modern and homey feel. There was a spare radiator and fan in the room in case of weather change which was a comfort nice to have the choice in our hands. The breakfasts were excellent! My fave was the smashed avo & poached with sourdough toast, closely followed in equal second place by the yoghurt with berries and buckwheat pancakes with bacon & maple syrup! The front of house staff were unfailingly helpful but were a little stretched so not always to be immediately found but possibly this is as we stayed out of season. Two things to give as a heads-up. First, whilst it’s clearly stated in the room, in case you don’t read it immediately like us and as this approach changed since our fist stay there last year, until you ask for cleaning services /fresh towels for your room, you will not get these. Second, and we stayed at the end of Sept/early Oct, and we don’t drink anyway, but in case it’s important to you, the bar was not open during this time. However, there are several bars & cafes within a minute or two’s walk. To end on a good note, the allocated parking was very useful and, at a charge of £10 a day, quite reasonable, in my view.

Stunning beach view.

I didn't stay I had to cancel due to unforeseen circumstances

Lovely helpful, friendly staff. So close to the beach. It was amazing. Loved the breakfast. Delicious 😋

Great location! Comfortable & compact single room. Fab shower and wonderful large bath towel! Staff were welcoming & helpful. The room could be improved by the addition of a bedside lamp but otherwise everything was great!

Our room was a garden view, which could be redone! The room was very clean

Very convenient to beach and quite a few dining options.

Great staff Breakfast was very good

You are greeted by someone who can barely speak English who never offered the so called "complimentry tea/coffee." The narrow stairs to the rooms do not suit those with mobility issues. The carpet has all rufffled up causing a trip hazard, the fact that its so dirty and stained is another issue on it's own. The room was sooooooo tiny! There is instant coffee/tea and a kettle but every half descent hotels I have stayed in has a Tassimo or Nespresso machine, its 2025 F.G.S. The bathroom that was not suitable if you had to sit on the loo, it was cramped. Clean towels only issued on Day 1. The doubling glazing is pointless as you hear EVERY vehicle going up and down the road. It says there is Room Service.... when the room has no phone and the restaurant only open for breakfast, how you request any kind of room service was never explained to us. The "Free parking is a joke, cars are cramped in like sardines and if your vehicle is a larger size, it's a struggle to get into, even worse getting out. The ONE and ONLY saving grace this hotel has, is the Lovely lady who serves the tables for breakfast, her superb customer service skills are so good, she should to be the manager!

Comfy Bed. Good Shower. No Complaints

Wonderful lovely helpful staff, rooms spotless and breakfast superb. Will definitely stay again.

The room been clean enough but so tiny. Outside of the room stairs etc were so dirty, not very nice.

The hotel was very modern and the rooms were lovely. Breakfast was really nice. The staff were really friendly The hotel was within a 20minute walk to the town and had some shops near.

Service was poor no room change,so no new towels tea coffee milk toilet rolls when asked was told by the manager that we had to let reception know, even know we put the door sign stating make up the room, will not be going back

I did not have an ocean view and the room was quite small. The mattress was too worn and soft. Also there were stains on the carpet. The staff were very friendly and responded immediately to questions. Housekeeping was thorough although sometimes leaving the "make my room" notice on the door did not work.

Room was much smaller than photos appeared and had limited amenities for example only one body wash/shampoo/handwash that you had to move between the sink and shower. The bathroom also had dirty cotton pads by the shower. Team did not respond to my request to secure parking and overall felt I would have been more comfortable at the premier inn next door.

The first floor was very rundown with grubby warn and dangerous carpet in the corridors. Room 15 had a mini wash basin with only a cold water tap. Room 1 had a tiny wash trough as part of the cistern. Both rooms had lumpy beds. Very basic and not worth the money. Would not recommend.

Great location but parking limited and almost on the road. Friendly manager and room a good size

After booking with you I sent a message stating it was my partners Birthday and if the hotel could do something complimentary, it would be much appreciated When we checked in, the room was standard with no special greeting or anything The Gentleman at reception said he didn’t receive any email even though I showed him that I received at response from the hotel staff stating that they would accommodate my request. So that was a little disappointing. The view in the room was facing a wall and carpark when i asked if we could be moved I was told the Hotel was fully booked but it clearly wasn’t. The bathroom room door was situated right by the end of the bed which made it very awkward to go in and out. As for the shower, It was an absolute joke. Upon arrival we wanted a showered after the long drive from London, as soon as we turned the water on the level started raising rapidly and pouring out of the top onto the bathroom floor. My partner went to reception and was told the maintenance man had just finished so they would send someone in the morning. Due to her continuous persistence they then sent someone who cleared the shower but this resulted in us being late for our birthday dinner reservations. The room (carpet, bed sheets, radiator and window seal) was filthy. The bathroom was also dirty, no place to put a hand towel. Overall this wasn’t the good stay and we won’t be coming back.

The overall stay: The Reception Managers were Excellent especially helpful carrying our Heavy case to the third floor Attic room 23 overlooking a flat roof garden below. The Suite was excellent but the carpet needed to be replaced. The inclusive Breakfast was plentiful and served by happy Staff. Although there was not a lift my wife’s Mobility scooter was carried into reception and carried back to the front of the hotel for my wife to use during the day. We would definitely be happy to stay again.

Staff and Management were helpful and friendly. Communal areas which were carpeted needed either cleaning or replaced as they were badly stained. Bedroom furnishings were very basic and garden view left a great deal to be desired. I have photographed carpets and garden view and will forward to you if so desired. Please advise.

Advertised as a 4* but it’s a 2 at best. Small beds, clearly not doubles. Small tv. Curtains that don’t fit the walls. No Ingredients to make cocktails. Dirty carpets. Hand wash for shower gel. Never ever again.

My wife and I were in Newquay on business and needed 4 nights accommodation. Read the reviews on this place and thought it was a good bet. Location to the beach did not matter to us, location to the town and quality of the accommodation was. From the moment we checked in, we had reservations. We had booked a Deluxe Double with Terrace Garden View, and it was anything but its description. The 3 flights of stairs to get to the room were the first challenge (no lift) and the stairs carpet was simply filthy as were most of the fire-doors on the way up. The room did not improve our regret either. Again, stained carpet, no headroom to get out of the bed on one side and to cap it all, the most worn-out mattress we have ever slept on (or tried to sleep on). As for the premium price for the ‘Terrace Garden View’ well a picture tells a thousand words, see for yourself. Our colleague who had flown in from Denmark had a single room booked and it was the smallest hotel room imaginable. The bathroom was so small the wash hand basin was the top of the toilet cistern, and he could hardly fit into the shower. Bottom line is, I would not stay here again if it were for free (and we paid a lot more than that for 4 nights).

The room was spotless and the facilities good, including bottles of water which were a welcome touch. So I was really pleased when I walked in. However this was spoilt by the mattress which was way too soft and uneven which made for an uncomfortable night where eventually I slept across the bottom of the bed. Not good and such a shame. This place is in an excellent location and is smart and welcoming. If you replace mattressses (see other reviews) in some of the rooms it will be excellent.

Hotel is 1 star not 4 , room tiny not as photos advertised , carpet shabby dirt marks, no atmosphere, parking ok if you have a small car, only 3 inches one side of bed, so expensive very disappointed , would not stay again

We booked three nights in a standard double room. What we actually got was a single room with a double bed. The bed was situated in a recess with walls just 3 or 4 inches away either side. So no bedside tables, nowhere to place spectacles etc. There was no way of controlling the lighting from the bed and as you had to clamber in and out of bed from the bottom it was very inconvenient and awkward. The one night we wanted to have a drink in the hotel , we found the bar closed, apparently because the barman was ill. We surmised that there wasn’t anyone else available or capable of pouring a drink or two? Other than that, we found the breakfast and bar staff, when available, very pleasant and helpful and that particular area of the hotel modern and clean. We had pre booked parking at the hotel via a third party app but the communication between the two wasn’t great, but that little glitch was quickly resolved. The parking was very tight but was off road so very useful as long as you remembered to place a cone in your space when you went anywhere. The hotel’s location is very good regards strolling to nearby shops, bars, beaches and amenities.

The staff were friendly and the hotel being right in front of the beach and walking distance to everything was wonderful. However, the room was the size of a box and is an extremely tight space for more than one person. The bed was old and springy, extremely uncomfortable and painful to try to sleep on. My husband couldn’t sleep the nights we were there and I really struggled with the sounds from the rooms next door or people walking along the corridors. There’s no soundproofing at all and all the box sized rooms are so close to each other that you can hear everything and be easily disturbed just by somebody opening or closing their doors (which slams really loudly). Despite their wonderful location, I don’t think I’d stay there again or recommend to others.

The breakfast qas cheapesr ingredients for maximum cost.

I had a pleasant stay at the OYO hotel. Room was clean and over looked the sea views. My only criticism would be the doors. A key pad is used to unlock and lock the doors, you could not lock the door manually from the inside. Also these locks were quite noisy so whenever someone on the corridor was unlocking or locking there door you could hear it. For that extra piece of mind I would have liked to have been able to unlock my door from the inside manually rather than relying on an electrical lock.

No lift and limited parking, so you need to pre book a car space. Overlooks beach and close to all shops

Great stay, would recommend

The staff were very friendly and helpful, a hard-working team!

The hotel staff and manager were so good and nothing was a problem

This was a lovely well maintained hotel. We booked the compact sea view with balcony, it was beautiful and had a wonderful view. Highly recommend 👌

Very polite staff hotel is clean close to the beach and the city centre.Great breakfast.

Nice hotel, friendly staff.

Great location. Across the road from a stunning beach. Very friendly staff. Clean.

Room was a bit small but fine for two people. I knew what to expect. It had what we needed.

No where to park. Stood waiting to check in for 20 minutes, could not find any staff, check in worker was on his phone the whole time. lobby felt dirty. Windows at the front of hotel were filthy, our room was dingey, our window looked into an alley behind, full of bins, and pedestrians which were eye level with the window, plenty of on-lookers if youre into that! £100 a night? They'd have to pay me that to stay here again.

Location

The worst bed I ever slept in. I end up sleeping on the floor.

It was great stay but only the bed is not so comfortable to sleep,also the window open very little.but everything else was awesome Sam was very helpful and welcoming

It was a well presented hotel and the staff were very welcoming and polite.

Room was a bit small for the price

Great location on the seafront. Nice decor downstairs.very friendly helpful staff who even carried our bags to our room. We had a balcony chair that broke and they apologized with a bottle of prosecco and offered a days free parking. Spotlessly clean room. They gave us a fan in the room which was appreciated.

We stayed in an executive double room with a balcony. Chair broke when sat on but this was quickly replaced with a sturdier chair. Would prefer a kingsize bed. Needs a riser rail in the shower so you can adjust the height of the shower head and not get your hair wet. Had to pay for onsite parking but only £10 a day which is reasonable.

Ideal location in Newquay. The staff were lovely . The rooms are clean and comfortable Breakfast was delicious. The waitresses at breakfast were great. Very cheerful and helpful to all guests. Reception staff was helpful and always checked in on guests.

Friendly helpful staff! Great location walking either way

The staff were very welcoming and friendly. Helpful when we couldn’t get back into our room. Breakfast was brilliant, huge choice and good portions sizes!

Parking was unclear. Told we needed to pre-book however booking.com didn’t advise this as just said parking on site. The decor is a bit dated - lots of mirrored furniture which felt a bit cheap and thrown together. No real theming.

loved the location

Location was perfect. Staff is super cooperative and in fact both the morning and night duty managers helped us beyond our expectations. SAM was very polite and courteous. MUHAMMAD helped us with room allocation and even upgraded the room for free. He helped us with laundry and also accommodated us for parking. Beautiful girl in the restaurant was so polite and helped us with breakfast. Overall it was a great experience. We will stay here again soon.

There are no complaints but the bathrooms needs better cleaning and may be some renovation. Bedrooms mattress needs changing I guess and the carpet in the rooms and stairs needs changing because due to these permanent stains it looks dirty even though it must have been hoovered every day I believe.

Friendly staff Amazing breakfast Clean

They didn't give us a room key, the staff had to let us in and out of the room which was a real pain

Booked for one night at last minute, stayed in a single room. However it was not small. Room was spotlessly clean, tidy and comfortable. Chakry on reception was a real Gentleman very friendly and helpful. Great value for money, would definitely stay again.

My boyfriend and I stayed in Newquay for 4 days and 3 nights, and it was one of the most relaxing getaways we’ve had. We had a beachside balcony view — and waking up to the sound of waves and the ocean right outside our window was absolutely incredible. The room was clean, comfortable, and had everything we needed for a cozy stay. The balcony was definitely the highlight — we spent mornings having coffee with a view and evenings watching the sunset over the water. The location was ideal: close to local cafes, restaurants, and just a short walk to the beach. Staff were friendly and helpful throughout our stay.

Great location by lusty glaze beach. Friendly kind staff

Booked delux room with balcony and seaview. Tgis room was not available but room we had was pleasant enough and were only charged for that room rate.

Location was nice as it had sea view. Staff were friendly

I was under the impression breakfast included for £225 a night stay. Also if booked direct the nightly fee was less than I paid. Hotel run down in places and not clean. Maintenance needed

Lovely hotel, beautiful decor and furnishings especially the reception, bar and restaurant area. Staff very friendly and helpful. We had a standard room, a bit on the small side but very clean. A shame there wasn't a lift facility as I struggle with stairs because of arthritis! Plus steps leading up to hotel entrance. So not suitable for any disability! Lovely area and close to the beach, amenities, restaurants and town centre. Good regular transport facility too!

Rooms were clean & comfortable. Staff were friendly & customer service was good. Brilliant location.

The bar wasn't open the 2 nights we were there.

Beautiful hotel

Nothing

Location was amazing

Some suggestions...... Specially in room they can add mini bar.... Plz have some options for inroom dining

Very friendly staff. Good breakfast and Wi-Fi.

They don’t use OYO in the hotel signage. Just call it the Newquay Beach Hotel. I asked for a car parking space and didn’t get one

Convenient location, close to the train station and the town centre.

- Bed not very comfortable, cleaning somewhat lacking with crumbs on the carpet. - No separate washbasin, just a teeny-tiny one on top of the toilet. So if you brush your teeth you need to bend over the entire length of the toilet and press your head against the wall hoping you will be able to spit into it. Or you can spit directly to the toilet where it goes anyway. Absolutely ridiculous. Whoever designed this surely never tried to use it. - For two days the door locking system didn't work, so every single time someone from the staff had to take me to the room. I never even got a room key and the story what and when happened kept shifting every time I asked.

Nothing

They advised different pictures and then when I got to the room it was completely different- offered me a refund they never paid back -

I can’t yet actually review my stay here as due to my wife’s cancer treatment I’m trying to cancel our booking for the 31st of July. So far I’ve rung the hotel and they have advised me to call this other number ( I don’t know why as it’s this hotel I’ve booked for, so the simplest option would be for the hotel to deal with it?) I’ve left numerous messages and emails over a five week period and it’s not been responded to. I’ve tried the hotel again and just get fobbed off and told yet again that I have to phone this number. I’ve now gone to my bank to see if they can credit the money back to my card but I’ve now got to wait another 15 days to give these ppl the time to give our money back. We booked directly through the hotel and this was a gift from my wife to me for my birthday on reviewing the details and looking at the hotel I noticed we have a charge of £70 for breakfast for two !! I looked at the hotels breakfast prices to see that the avg price is £14 pp I then decided to ring the hotel and was bluntly told that I must phone the company up who I booked the room through as they don’t deal with the breakfast charges. I then explained I booked it direct but again was told to phone a number that know one seems to answer. My wife has terminal cancer and this experience has been a total nightmare and not needed at all. I’d not recommend anyone book here due to the customer service being so appalling. Avoid at all costs

Great location, Staff were friendly

Bed was very uncomfortable and needs new carpet the whole way through the building it was dirty and ripped in some parts. The room was extremely small no air con just a fan to blow hot air, Very basic.

Location was great, staff were all friendly and polite and the restaurant food was excellent. The staff carried everything to our room for us, also.

Cleanliness, but it seems to be a work in progress as the carpets were being cleaned as we stayed, also no lift but that can’t be helped.

Good location, nice view, exellent breakfast

Small bed, one side too soft.

Stay somewhere else! This has to be the worse customer service I received in years. This hotel cancelled one room, in a two room booking, ten days in advance, throwing their hands in the air and claiming that they've authorised hotels.com to refund me when they didn't. Don't waste your time trying to call them, no one cares in the hotel, or in their customer service line. Neither I nor hotels.com could get an answer from them.

Loved the staff.

Room was to small.